Dialpad's support team is very helpful and responsive to our needs and questions. Review collected by and hosted on G2.com.

There are limitations in what the support team can do without escalating. More often than not, they need to reach out to another department in order to help. Review collected by and hosted on G2.com.

Anytime I have questions I can reach out directly to get those answers but also the Dialpad AI tool has been very helpful Review collected by and hosted on G2.com.

Only dislike is the time frame to get a response some times but not a big issue. Review collected by and hosted on G2.com.

I appreciate Dialpad Support because they are excellent at response time, empathy and knowledge of the product and will stay with you until resolved. Review collected by and hosted on G2.com.

The only thing I can state I dislike is the Customer Success Managers have a huge workload and you are only able to engage them once a month for feedback Review collected by and hosted on G2.com.

I have not learned anything new since the last time! Review collected by and hosted on G2.com.

Keep on improving customer support. Sometimes AI is not always correct Review collected by and hosted on G2.com.

the coaching hub and csat scoring are both phenomenal Review collected by and hosted on G2.com.

True abandoned seems to only be found by filtering by queues, if i include main line it's a lot of hang ups almost right away. Now, that could be user error on our callers' part. Review collected by and hosted on G2.com.

Easy to use and train a team on its features. Good tracking and data management. Review collected by and hosted on G2.com.

Dialpad has expanded their integration options which makes it a competitive option. Review collected by and hosted on G2.com.

I really appreciate how well it integrates and collaborates with Google Workspace. Review collected by and hosted on G2.com.

You end up chatting with a bot, and it’s difficult to get connected with a real person. Review collected by and hosted on G2.com.

Fairly user friendly, especially for the CSRs that use it daily Review collected by and hosted on G2.com.

Since we are a Service titan customer we have to utilize their tech support even though it is set up inside dialpad. I feel like utilizing Dialpad for set up support would be better as the set up is confusing on the front end Review collected by and hosted on G2.com.

Immediate response. Whether they solve the problem or not, they at least make sure to hear you patiently and you are connected fast. Review collected by and hosted on G2.com.

The lack of competent engineers who can solve issues Review collected by and hosted on G2.com.

I like the dialpad tool because it immediately transfers all data to the CRM Review collected by and hosted on G2.com.

I dislike when it disconnects a call, either because of my internet or because of the system.. Review collected by and hosted on G2.com.