They let you speak to a real person and not some AI customer service bot Review collected by and hosted on G2.com.

There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. Review collected by and hosted on G2.com.

I appreciate the quick responses from the support team and escalating to Tier 2 support when necessary. Review collected by and hosted on G2.com.

When calling into the Support phone number, if the hold times are too long, the call is routed to voicemail. This can be frustrating when needing to speak with a live representative for an urgent need and not having time to wait for a return call from a voicemail. Review collected by and hosted on G2.com.

What Stands out most about Dialpad support is how easy and seamless the entire experience is, from implementation to day to day use. Dialpad makes everything smooth- easy to use, quick to implement and very intuitive even for non tech users. Their customer support team is responsive and knowledgeable, aways ready to help. We in the team use Dialpad daily, and the range of features they assist with is amazing- like AI transcription, call routing, recording, screen sharing its impressive. Moreover its integration with tools like google workspace and slack was seamless, thanks to their guidance. Overall it's efficient, well supported and built for frequent use. Review collected by and hosted on G2.com.

While overall solid response times can occasionally lag during peak hours, especially for nor non-urgent queries. Some advanced troubleshooting requires multiple follow-ups or escalations. Also while integrations are generally smooth, custom integrations or niche tools may need more support documentation. Review collected by and hosted on G2.com.

That it offers a chat function and you don't necessarily have to call in to get help Review collected by and hosted on G2.com.

It can take a long time to get a response during certain times Review collected by and hosted on G2.com.

It never goes down

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Sometimes incoming calls don't ring

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The features and ease of use for my employees Review collected by and hosted on G2.com.

It can take awhile for someone to get back to you. The online support doesn't seem to read the issue and lacks understanding. Review collected by and hosted on G2.com.

Their support is top notch and everyone has been super friendly. Have yet to miss a call or message. So far it's been awesome! I'm very impressed. I signed up for the trial with no issues and had a quick sales call with them to verify features before I converted to a paid account. Been happy with DialPad after leaving RingCentral Review collected by and hosted on G2.com.

. The only one thing I will say for SMS and MMS is that it is fundamentally not secure or reliable as it is not encrypted and doesn’t have bidirectional information sharing or delivery verification etc. Review collected by and hosted on G2.com.

Responsiveness. Dialpad support is just as good as professional services. Review collected by and hosted on G2.com.

Dialpad support is great. There are no issues. Review collected by and hosted on G2.com.

Dialpad others comfortable options to customers on getting to the right agents. For agents it allows us clarity on our conversations thanks to the transcript AI. Review collected by and hosted on G2.com.

Needs a stable device to be run smoothly. Review collected by and hosted on G2.com.

Being able to have another number and use it as a work phone Review collected by and hosted on G2.com.

No complaints. I just don't like how I pop up as spam at times Review collected by and hosted on G2.com.