--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information AN Verified User in Marketing and Advertising 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Always fast & kind w resolution!" 5/5 What do you like best about Dialpad Support? Quickness & resolution. Fast and most importantly help find a solution Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Nothing that I have found in the few times i have used support Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? server or phone issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Marius C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marius C.") MC Marius C. 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "I love it, the AI could be better but I'm a fan. of the workflow live transcriptions and process" 5/5 What do you like best about Dialpad Support? I like the transcripts, ability to see them live on call Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I don't have any dislikes with dialpad support Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Conversation recapping, making sure noone "falls through the cracks" Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Law Practice 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "good" 5/5 What do you like best about Dialpad Support? great always there when you need them every time. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? nothing really, not a lot of issues so far and the ones we have seen have been resolved. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? law Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Consumer Goods 4/28/2026 "Wonderful System" 4.5/5 What do you like best about Dialpad Support? It is easy to use. Has lots of features. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The amount of time it takes to transfer a call Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Connection- it has helped me get connected Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Legal Services 4/28/2026 "Good call connection with lots of data" 4.5/5 What do you like best about Dialpad Support? Quick to respond, helpful, usually have the right answers Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometimes feel like AI when you just want a real person Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I don't usually have any here. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Construction 4/27/2026 "Always quick to answer a call when I need support." 5/5 What do you like best about Dialpad Support? Integrations with Salesforce and Outreach Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometimes it can take a little while for leads from SF to update contacts in dialpad. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Speed to calling my leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice 4/27/2026 "Onboarding Process" 4/5 What do you like best about Dialpad Support? We are new and find the interface easy to use once you look at the training. The onboarding team has been friendly and helpful to work with. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? We had a small issue where one number ported early. The onboarding team worked with us to get a solution quickly. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Need a new phone system. Need a system that can type to our ticket system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Hospital & Health Care 2/10/2026 "User friendly" 4/5 What do you like best about Dialpad Support? Analytics, Ai enabled, sentiment analysis on customer calls, managers attention on escalations triggers. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? End-users that are not tech savey in our organization are finding the navigations difficult ad often needs IT assitance. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Omnichannel (Email) is still in developmental stage and fully operational to go-live and start using from day 1. It needs tweek every non and then as we identify each issues one-by-one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Veterinary 4/27/2026 "small kinks with connectivity" 4/5 What do you like best about Dialpad Support? Quick and easy to report issues needing attention Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Response time is slow and info may not be stored Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I have had "no routes found" issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Consumer Services 2/10/2026 "Dialpad is simple to use with reliable call quality and helpful AI features." 5/5 What do you like best about Dialpad Support? What I like best about Dialpad Support is how fast and knowledgeable the team is, making issues easy to resolve without back-and-forth. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? There’s not much to dislike, but response times can occasionally vary during very busy periods. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support helps quickly resolve call, setup, and configuration issues, which minimizes downtime and lets me stay focused on my work without interruptions. Review collected by and hosted on G2.com. 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