--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information AN Verified User in Information Technology and Services 4/28/2026 "Built-in coach" 5/5 What do you like best about Dialpad Support? I love that I can use both my direct number and a local presence number if I want. Also love the insight built-in during my call. Keeps me active on my call instead of getting analysis paralysis or caught off guard with a prospect. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? So far so good- I have zero complaints, but like they say the jury is still out. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I use to spend too much time dealing with dropped call on other dialers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Allee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allee B.") AB Allee B. 7/1/2026 "Dialpad" 3.5/5 What do you like best about Dialpad Support? That I don't have to use them much. Sometimes they do respond. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? They are not very helpful. There is no rush to get to our issues. However we don't have to use them much anymore. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support is not currently solving any issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MN Morgan N. admin Small-Business (50 or fewer emp.) 4/21/2026 "Issues Resolved Fast with a Support Team That’s On It" 4.5/5 What do you like best about Dialpad Support? Most of the time they're on it! my issue is always resolved Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? dislike that sometimes it takes longer to get connected to someone Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? any issues I have with our phone system, most recently it was reporting issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Verified User in Consumer Services 4/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "It's mainly good, main issue is usability on other platforms" 4.5/5 What do you like best about Dialpad Support? Our lead person who works with Dialpad Support has not reported any issues working with Dialpad Support and has said it has been a helpful time. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The usability across different platforms could be better. There are times when Dialpad will ring on both Dialpad and Zendesk and there is an echo Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? It is helping a lot with changes like changing the agency and admin list, and supporting platform changes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Alejandra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandra H.") AH Alejandra H. Parent Outreach Manager Small-Business (50 or fewer emp.) 5/4/2026 "All-in-One Communication Hub, but Reporting Needs More Depth" 2.5/5 What do you like best about Dialpad Support? Everything lives in one place. Calls, messages, and support interactions are unified, which removes the need to jump between multiple tools. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Reporting depth. While real-time analytics are helpful, found it harder to build highly detailed or custom reports without extra workarounds. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Don’t lose context between interactions, and agents can respond faster without switching systems. Adjust in real time—coach reps, fix issues, and improve outcomes immediately. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Wagner L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wagner L.") WL Wagner L. Executive Director Mid-Market (51-1000 emp.) 1/13/2026 "Lightning-Fast Responses and Consistent Service" 4.5/5 What do you like best about Dialpad Support? Fast response time and consistente follow-through Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Escalations can fell slow and a bit opaque. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support addresses issues that could otherwise interfere with daily operations, such as call quality concerns, routing or configuration errors, user access problems, and questions about system behavior. The main advantage is clear: quicker resolutions lead to less downtime, fewer dropped calls, and greater continuity for both the team and customers. Additionally, it helps minimize internal troubleshooting, maintains platform stability, and safeguards productivity and service standards. Review collected by and hosted on G2.com. Show More 1/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AD Aneas D. Contractor (Data Labeling) Enterprise (\> 1000 emp.) 11/6/2025 "Adaptable and Efficient, Needs Enhanced Capacity" 4.5/5 What do you like best about Dialpad Support? I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I find Dialpad Support resolves technical issues swiftly, enhances call and email security, adapts to our needs, and centralizes communications, significantly improving our office's efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AS Adith S. Lead Software Engineer Small-Business (50 or fewer emp.) 9/18/2025 "Honest Experience Using & Integrating Dialpad with CRM's" 4.5/5 What do you like best about Dialpad Support? Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen. Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Integration Process should be changed as we need to raise a request individually every time to whitelist new domains. Needs a bit of improvement with Payload sent from webhooks & sockets. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I was able to integrate Dialpad with multiple CRM's very easily with the help of well structured document and support from them. Thanks for Providing Integration facility as its very useful for third party developers to integrate, where some soft phones does not allow other developers to integrate and embed the dialer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Verified User in Veterinary 2/10/2026 "Smooth, easy and constantly evolving." 4/5 What do you like best about Dialpad Support? Everyone is very nice and always willing to work towards a solution which is greatly appreciated Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? You go through several individuals sometimes to get specific problems addressed, and that can cause things to fall through the cracks. As an example, I am still waiting to hear back from someone regarding canceling some licenses we no longer use. I inquired about this originally in November and still have not heard back despite many follow-ups. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? We recently learned more about the coaching features and what those offered and that helped us increase quality of calls to impact client experiences. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 1/9/2026 "Reliable Support but Needs clearer and faster Resolutions" 3.5/5 What do you like best about Dialpad Support? I like Dialpad Support because they pick up the call 99% of the time and do follow-ups in email. I find the email follow-ups helpful because they involve ticket generation and asking for more information if required based on the issue I'm facing. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The time it takes to solve issues could be improved. A lot of issues are passed as feature requests, and I get no updates on the progress. They ask for a lot of information, which is good, but not all the time. Most of the time just goes in giving screenshots of the issue faced or providing them the details. It was hard to get used to because the settings for particular things used to be all over the place, but once I got used to it, it became manageable. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I use Dialpad Support for troubleshooting call line and feature issues, ensuring scorecards and settings function properly. I like that they pick up calls 99% of the time and follow up with emails for ticket generation and additional information requests. Review collected by and hosted on G2.com. 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