--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Works but has a few bugs that I think could be fixed." 3.5/5 What do you like best about Dialpad Support? I like that you can have a live call while still working in other apps. and that if given the option of voicemail drops. I also like the option of being able to check how many calls a day I am making and being able to go back and listen to past calls as well. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? There are times when Im calling and the Voicemail drop button disappears from my options bar, and I end up having to record the voicemail manually and then restart the app to get it working again, it isnt a huge problem but it does cause me extra work and time trying to get it back online. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Im still waiting on the voicemail drop fix, other than that I haven't seen any other problems that I think need solving at this time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/14/2026 "Round Robin Makes Cross-Team Support Seamless" 4.5/5 What do you like best about Dialpad Support? I love the round robin feature and the way I am able to use it for support across teams. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I don't like that I'm not able to schedule text messages and also that I can't have more professional canned responses I can use across the teams. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Communication and cross team collaboration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AN Verified User in Leisure, Travel & Tourism 4/27/2026 "Great use as a omni channel" 4/5 What do you like best about Dialpad Support? The visibilty of seeing where the emails are with consultants and the ability to easily review and retrieve recordings. It is also great for team members with the AI transcription so they can go back and review if needed. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Not being able to have an internal company email directory with email addresses and formatting in emails. It was great to see the implementation of colour and more font. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Accountabilty of who is managing emails as team members, better reporting of productivity and more visibility as a manager Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services 4/27/2026 "Support for org" 4/5 What do you like best about Dialpad Support? In the majority of cases I've had I get accurate and timely support for Dialpad Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Users have a hard time getting in touch with dialpad support at times. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Phone System, and Sales support we switched to Dialpad and we've only been down 2 times which is critical for our systems and one of those times it had nothing to do with dialpad they where hit with a widespread outage. The other time we went down we where back by the time I got in touch with support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services 4/27/2026 "Check Plugin Capabilities" 2.5/5 What do you like best about Dialpad Support? It's great that they have the option to call a real person as well as the online chat. Once you get someone to talk to, their support is generally responsive, clear, and willing to stay with an issue until there’s a definitive answer, even when that answer is “this is a current limitation.” Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Like all companies these days, they have an AI chatbot on their site that is often times less than helpful and you have to push to get connected to a real person to get your questions answered. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? We rolled out Dialpad as a full replacement for Zoom Phone across Sales and Success, and it’s done what we needed. It's a reliable softophone experience. Call quality and uptime have been solid Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 2/27/2026 "Revolutionized Our Customer Support with Real-Time Control" 4.5/5 What do you like best about Dialpad Support? I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, it can feel limited without exporting data elsewhere. The AI transcripts are helpful, but they’re not flawless, especially with technical terms or strong accents. Integrations are decent, though in some cases they don’t go as deep as we’d like, which means a bit of manual work still happens between systems. And like most cloud-based platforms, call quality depends heavily on internet stability, so when connections dip, it’s noticeable. None of this breaks the system, but there’s room to refine it. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support solves chaos in managing customer calls by automating routing and organizing queues. It offers real-time visibility with live dashboards, call recordings, and transcripts for performance tracking and coaching, making our support process organized, accountable, and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Krzysztof .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krzysztof .") K Krzysztof . Senior Customer Love Manager Small-Business (50 or fewer emp.) 11/2/2023 "Surfboard helps us manage our team." 4/5 What do you like best about Dialpad Support? Clear visibility on the team schedule. Quite easy to manage. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Moving from Surfboard to Dialpad wasn't really smooth for me. Hard to log in etc. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Planning and informing employees about their daily tasks. Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vivian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivian R.") VR Vivian R. Customer Service Specialist Small-Business (50 or fewer emp.) 7/13/2023 "still super user friendly!" 5/5 What do you like best about Dialpad Support? Transcripts and employee video recording while on call. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I wish the transcripts can be done in Spanish! Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Mostly trying to communicate with other companies to make sure something is being done correctly Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jireh E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jireh E.") JE Jireh E. Customer Service Representative Mid-Market (51-1000 emp.) 5/10/2026 "Easy Multichannel Communication with Helpful AI Call Transcription" 4/5 What do you like best about Dialpad Support? It allows me to communicate through calls, texts, SMS, or chat. It’s easy to use, and I really like the AI transcription during calls especially when it’s difficult to understand the customer because it helps me get the gist of what they’re calling about. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? During integration with the Front app, it sometimes runs into errors. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? It helps me communicate more effectively and keeps my workflow in sync with the Front app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Angela B. 4/28/2026 "Innovation!" 4/5 What do you like best about Dialpad Support? I love that they stay up to date with feature requests like the callback feature, AI transcription and real time assists for the agents! Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I REALLY WISH there was a way for the incoming text messages to go back to the last person that spoke to them and give them a notification OR allow supervisors to assign them! Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? The biggest one for us was the AI transcription and helping leave GREAT notes on the customers accounts. Review collected by and hosted on G2.com. 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