--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information AN Verified User in Hospitality 2/9/2026 "Knowledgeable and Fast- Usually" 3.5/5 What do you like best about Dialpad Support? How I acn get to the dept i need in chat and in calling in for support. I usually need technical assistance or porting and I like that you guys have different departments so that I do not have to be routed thru a basic answering service first Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? One of the only things I dislike is that 90% of the time all my questions and tickets are handled outside of my business hours. I have repeatedly asked for this to be handled during my business hours, but if i do not receive the support I need right away (via chat) then it will take day and days to get it figured out. Its like phone tag but in email. I dont receive a response until the middle of the night. Another issue is that when that occurs, i need to verify my support code which takes another whole day to verify, because they ask for it in the middle of the night. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Most often it is routing concerns and understanding exact use cases of features. As well as porting assistance and locating phone numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Dusty G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusty G.") DG Dusty G. Director - Business Systems Mid-Market (51-1000 emp.) 2/6/2026 "Dialpad - The Unprofessional Nightmare" 0/5 What do you like best about Dialpad Support? Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/8/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Dialpad Support: Fastest and Knowledgeable Issue Resolution Team" 4.5/5 What do you like best about Dialpad Support? What I like the most about the Dialpad Support is that how quickly the team responds and genuinely tries to help solve the issue. The support are very friendly, knowledgeable and make the whole process easy and stress-free Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometimes it takes a bit longer than expected to get updates on the ongoing issue or escalations. More active communication during the resolution process would make the experience even better. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? The Dialpad Support helps resolve technical issues quickly and keeps our communication system running smoothly with minimal disruption. This saves time, reduces downtime and allows me to focus on my work without worrying about support related delays. Review collected by and hosted on G2.com. Show More 7/16/2026 Validated ReviewerIncentivizedSource: G2 invite ![Mitte I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitte I.") MI Mitte I. 7/28/2026 "Great experience" 5/5 What do you like best about Dialpad Support? Dialpad support is easy to communicate with and usually reply within 24 hours of notice Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? At times can be difficult to diagnose the issue and had to go back and forth a few times. But nothing major. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? They are quite helpful in resolving problems. For instance we had problems with picture messaging and they seemed to have fixed that relatively quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay P.") JP Jay P. Network/System Administartor Small-Business (50 or fewer emp.) 6/10/2026 "Ticket and support from members" 3.5/5 What do you like best about Dialpad Support? Ticket System is nice, support form is also nice to have as you can create a case easily. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometime they ask some irelavent questions to resolve the issue which makes you think do you really want to open a case or deal with issue later or own you own. Support team really need to work on getting on calls rather than sending email & asking for info all the time. Never asked to join call even my dialpad is down for all users. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Verified User in Utilities 4/28/2026 "It's been great and has vastly improved workflow at our company." 5/5 What do you like best about Dialpad Support? They're very responsive, timely, friendly, and informative! Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I wish their chat support was a bit easier as I often am redirected to email when I've used this in the past. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? They're solving an issue with calls dropping at the 30-minute mark for users who have a dedicated phone number and not just an extension, which is primarily our Sales team, who tend to have longer conversations due to the nature of those calls. This benefits us by establishing a better communication with our customers so we aren't required to call them back without a real reason to give as to why the call dropped. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Sales Agent Mid-Market (51-1000 emp.) 7/13/2023 "Ease of access, up to date system." 5/5 What do you like best about Dialpad Support? I like the AI transcript. Be able to see what was said on previous calls is helpful Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? The follow up schedule, as you can see when last known contact was. Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashish P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish P.") AP Ashish P. senior technical support executive. Mid-Market (51-1000 emp.) 1/23/2026 "hustle free business calling software where you can connect different apps with it." 4.5/5 What do you like best about Dialpad Support? its integrate with other apps too. like hubspot Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? There are no big dislikes about the dialpad. but may be need to check if it will be able to integrate with third-party apps and sync in real time or not. but this are not dislikes but need to be checked or verified. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? i can contact the client and read the voicemail message in the dialpad. i can Create a note of any imp detail. add a link /media we can add a contact number with name, mute the call or transfer the call. also there is a bunch of specifications in the setting. Review collected by and hosted on G2.com. Show More 2/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AY Akash Y. 1/15/2026 "Streamlines Customer Conversations with Ease" 4/5 What do you like best about Dialpad Support? I use Dialpad Support to stay on top of customer conversations easily. It lets me handle calls, messages, and support tickets all in one place, so I can respond faster and keep everything organized without feeling overwhelmed. What I love most about Dialpad Support is how simple it makes staying organized. With calls, messages, and tickets all in one place, I can respond quickly and keep track of everything without feeling overwhelmed. I really like how well Dialpad Support works with the other tools I use. It makes teamwork easier and helps me keep track of customer conversations without any extra hassle. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? One thing I wish worked a bit better with Dialpad Support is how it sometimes lags when switching between calls and messages. Finding specific tickets or past conversations can feel a little slow, so faster load times would be great. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? I use Dialpad Support to manage calls, messages, and support tickets in one place, so I stay organized and respond faster, reducing stress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MD Mccain D. Director of Admissions Small-Business (50 or fewer emp.) 1/13/2026 "Flexible Tracking and AI Insights Revolutionize Communication" 5/5 What do you like best about Dialpad Support? I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support helps convert voicemails into text, track and monitor communications, quickly analyze conversations, and allows me to ensure representatives' communication quality and tone. Review collected by and hosted on G2.com. 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