--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information AN Verified User in Accounting 4/27/2026 "comprehensive, user friendly and structured system" 4.5/5 What do you like best about Dialpad Support? The Ai transcript functionality, when I take multiple back-to-back calls, I don't often have time to put together detailed notes. The transcript feature helps a lot with recalling the context and nature of the conversation so I can close off my tasks and tickets. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometimes having to refresh the dashboard to see the calls and agents in Q at a given time. Sometimes it doesn't need a refresh and other times it does. Also we connect to zendesk so the connection isn't always established on there for me to use the answer option with the integration, though this could be an issue with zd. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Transparency with the volume of calls, also the ability to see agents in the Queue as well as calls waiting. I've used other programs that don't provide the same level of transaparency and UI style as DP. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 6/16/2026 "Dialpad Makes Communication Simple and Reliable" 3.5/5 What do you like best about Dialpad Support? What I like about Dialpad Support is that it makes it easier to get help when something is not working or when I have a question about the platform. Having support available is important because it helps users solve problems faster and continue using Dialpad without too much interruption. I also like that Dialpad Support can help with different issues, such as call problems, account questions, settings, and technical difficulties. This makes the platform feel more reliable because users know they have a place to go when they need assistance. Overall, Dialpad Support is helpful because it gives users guidance, improves the experience, and makes it easier to feel confident while using Dialpad. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? One thing I dislike about Dialpad Support is that getting help may sometimes take longer than expected, especially when the issue is urgent. While the support is useful, faster response times would make the experience better and help users solve problems more quickly. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support solves the problem of users getting stuck when they have questions or technical issues with the platform. It provides guidance and assistance for problems like call quality, login issues, settings, and general troubleshooting. This benefits me because it helps me solve problems faster and reduces frustration when something is not working correctly. Instead of trying to figure everything out on my own, I can get support and continue using Dialpad with more confidence. Overall, Dialpad Support makes the platform easier to use and more reliable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Chief Information Officer Mid-Market (51-1000 emp.) 11/12/2024 "A game changer for contact center technology." 4.5/5 What do you like best about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? More personalised sessions for the customers organisation and needs, including the best way to get benefit from all the AI features. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? The ability to automatically transribe and produce sentinent reports and filters, has allowed us to identify areas within our processes that need improvement, with the ultimate goal of improving customer support and agent responses. Review collected by and hosted on G2.com. Show More 5/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam G.") AG Adam G. Mid-Market (51-1000 emp.) 7/12/2023 "Dialpad makes doing business smooth and efficient" 5/5 What do you like best about Dialpad Support? The text templates are helpful. That was a good addition. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Nothing I can think of that needs improvement. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? All of the sales representatives at my company have access to the same lines, so whoever is available can call and text, making the sales process quick and smooth. Customers are often shocked at how quickly we respond, whether it's a text or a call. Dialpad makes it very easy to do over the phone sales. Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jesse H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse H.") JH Jesse H. Mid-Market (51-1000 emp.) 7/13/2023 "Dialpad AI Contact Center Support Review" 3.5/5 What do you like best about Dialpad Support? I like that we are able to submit tickets and get our problems fixed in a timely fashion Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? A LIve chat or phone number would be useful Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Being able to have great transcripts, and use that to minimize the time that my team needs in order to find a certain area of say a 15 min call. With keywords and such this time can be significantly mitigated Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AN Verified User in Consulting 4/28/2026 "User friendly and Easy to Train Employees to Use" 5/5 What do you like best about Dialpad Support? Dialpad is user friendly and has lots of features that helps to monitor agents, keep call records, AI features, and reporting measures that I utilize daily to assist in managing a call center. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? It would be helpful if it were a little easier to navigate to call recordings and if it were possible to sync with our CRM in order to directly record call notes and call summaries automatically into our CRM when a call is over.0 Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? It is solving problem of recording all calls that are made within our call center and being able to coach agents real time while they are on a call without having to hover over them constantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app RC Ricardo C. salesperson Mid-Market (51-1000 emp.) 7/13/2023 "Great tool to manage your daily routines" 4/5 What do you like best about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Sometimes it is not very easy to share a past call recording with other persons in the office, it is not easy at times to download them. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? It has happened recently but it used to be that it wasn't possible to call, having to restart dialpad and/or computer Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting 4/27/2026 "Very quick and responsive support" 5/5 What do you like best about Dialpad Support? Dialpad Support is generally responsive and easy to reach, with quick turnaround times on most tickets. The team is knowledgeable on core functionality and does a good job guiding users through setup and troubleshooting. I also appreciate the clean interface and the ability to access support directly within the platform, which makes resolving issues more efficient without disrupting workflow. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Support can sometimes feel surface-level, especially for more complex issues involving integrations or call routing, where responses may require multiple follow-ups. Resolution times can vary, and it’s not always clear who owns the ticket. More proactive communication, deeper technical troubleshooting, and clearer escalation paths would improve the overall experience. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support helps resolve call routing issues, number configuration, and integration challenges with our CRM, which are critical to maintaining consistent communication with leads and clients. They assist with troubleshooting call quality, missed call routing, and ensuring our inbound and outbound workflows function properly. This directly benefits us by reducing downtime, improving response times, and keeping our contact center running efficiently so we don’t lose opportunities or disrupt client communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Automotive 2/10/2026 "Great!" 5/5 What do you like best about Dialpad Support? What I like most about Dialpad Support is how responsive and knowledgeable the team is. Whenever I reach out with a question or issue, they get back quickly with clear, helpful guidance — not just generic answers, but solutions that actually work for my specific situation. Their support makes it easy to stay productive and confident using Dialpad every day. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? What I dislike about Dialpad Support is that sometimes response times can be slower than expected, especially during peak hours. On a few occasions it has taken longer than I’d like to get a resolution, which can be frustrating when I’m trying to address something quickly. However, once connected, the support quality is generally helpful. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support is solving communication and technical challenges that come up while using the platform — whether it’s setup questions, troubleshooting issues, or understanding new features. By providing timely guidance and practical solutions, they help me stay productive and avoid downtime. This support ensures that our calls, messaging, and workflows run smoothly, which ultimately improves team communication and customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app JM Jovan M. General Manager Small-Business (50 or fewer emp.) 2/9/2026 "Human Dialpad support is good when it can be reached. AI Dialpad support is excellent" 2/5 What do you like best about Dialpad Support? AI gives pretty good answers as long as the required info is within Dialpad documents and it is straightforward. For resolving problems, AI tends to go kind of rogue, but it knows when is time to transfer the case to human support. Human support is good when it is good. They are quickly responding to chats and carefully trying to understand problem users are dealing with. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Human technical support often can not be reached for over an hour, and in the end, chat is disconnected. Most recent experience was that after a30+minutes of chatting on a problem, Dialpad technical support member said that the presented problem needs to be examined internally and that a confirmation email with the ticket number will be sent out. That email never arrived, and when a new chat (next day) was opened to get an update, technical support could not be found at all. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? mainly successfully resolved problems include features that are not by default accessible to the end user. In a matter of moments, they are enabled and problem is resolved. AI bot is super helpful for navigating complex documentation and navigating exactly where in the account some settings are. Review collected by and hosted on G2.com. 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