--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Dialpad Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [(84 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [(60 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [(46 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [(27 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [(22 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [(32 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [(29 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [(21 mentions)](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Support ##### 1. Helpful Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. [ See 84 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ##### 2. Ease of Use Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. [ See 60 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews) See Related User Reviews ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Mid-Market (51-1000 emp.) 5.0/5 "A must have for any CX team! Revolutionary tool on the market!" What do you like about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all RC Ricardo C. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to manage your daily routines" What do you like about Dialpad Support? It allows me to have a clear picture of my activity, easy to review past calls. ##### 3. Customer Support Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. [ See 46 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873076&qs=pros-and-cons#reviews) See Related User Reviews ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "A game changer for contact center technology." What do you like about Dialpad Support? There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you like about Dialpad Support? They let you speak to a real person and not some AI customer service bot ##### 4. Features Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. [ See 27 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873120&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It has been a good experience" What do you like about Dialpad Support? it is friendly and easy to use also it has a good communication tools ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Mid-Market (51-1000 emp.) 4.5/5 "Great for dialing!" What do you like about Dialpad Support? Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have ##### 5. Response Time Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. [ See 22 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2380984&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you like about Dialpad Support? They were available right when I need them. Answered questions quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Quick and efficient way to connect to calls and only smooth process from one customer to the next." What do you like about Dialpad Support? I appreciate how quick I can find my answers and navigate everything ### 5 Cons or Disadvantages of Dialpad Support ##### 1. Poor Customer Support Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. [ See 32 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 2. Call Issues Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. [ See 29 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Revolutionized Our Customer Support with Real-Time Control" What do you dislike about Dialpad Support? There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "Dialpad Support" What do you dislike about Dialpad Support? It was a little harder to get ahold of speaking to a live person, but the chat was great. ##### 3. Delayed Support Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=2486027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 4. Dialer Issues Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872712&qs=pros-and-cons#reviews) See Related User Reviews ![Caleb D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb D.") CD Caleb D. Mid-Market (51-1000 emp.) 5.0/5 "Ease of access, up to date system." What do you dislike about Dialpad Support? It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Not thrilled with ServiceTitan integration or support" What do you dislike about Dialpad Support? I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answe ##### 5. Long Wait Times Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. [ See 21 mentions ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Real Human Support That Listens" What do you dislike about Dialpad Support? There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 4.0/5 "TI Dialpad" What do you dislike about Dialpad Support? It takes a long time to get routed to the correct person with accurate information ![Mohammed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed P.") MP Mohammed P. Tier-2 Mid-Market (51-1000 emp.) 10/6/2024 "Dialpad Updated Review" 5/5 What do you like best about Dialpad Support? The recording are clear and thorough. The AI feature helps along. The heat maps on the reports page give you insights on the average call you'll get in a time period/time-frame per shift. This helps in assigning agents in rotational shifts Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Dialpad doesn't show previews of less than 2 minutes of call recordings. If the call went to a voice mail, it doesn't review or recap the info on the screen unless you extensively search for the recording and what message was left on the Voice Mail. If they transcript the voice mails as well it will be another feather in their cap. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? This app is very helpful. It has a lot of features like recording the screen while you are on call. This is very beneficial when you want to look back in past to check what had happened on call and what you did on the screen and connect the dots. The recoding feature also gives you option to look back in time what troubleshooting was done and we can decide on implementing the same steps if the issue has occured again. Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: Thank You page ![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.") CR Christopher R. Information Technology Mid-Market (51-1000 emp.) 5/19/2026 "Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack" 5/5 What do you like best about Dialpad Support? It’s easy to use and fairly priced. It’s also simple to get up and running, add users, and organize everyone into departments. It works well 99% of the time, and the integrations with Halo PSA and Slack are solid. The AI overview for calls isn’t half bad either—it usually captures the gist. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Beyond having to answer the phone all day, nothing lol. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? We need to be able to take customer calls and make sure those calls reach the right people through our department lines. We also need to receive texts and 2FA codes, and ensure we don’t miss any texts or voicemails. Being able to share group contacts is important too. This meets all of those needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bhargav G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav G.") BG Bhargav G. 7/15/2026 "Good Support" 5/5 What do you like best about Dialpad Support? The Dialpad Support team is friendly, professional, and willing to help. They take the time to understand our questions, and when an issue is escalated to the appropriate team, they work to find a resolution. We also appreciate the clear communication from support representatives and their willingness to follow up on our requests. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The biggest challenge has been the response time for billing-related requests. We've had to follow up multiple times for updates, and there have been instances where tickets were closed before our issue was resolved. More consistent communication and proactive updates would make the support experience much better. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? When issues arise, having a knowledgeable support team helps us get back up and running more quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Verified User in Construction 4/27/2026 "Dialpad has many good features and overall it is a sound and comprehensive contact center solution." 4/5 What do you like best about Dialpad Support? Executive level: easy to implement. Manager level: good tools for monitoring and data collection Agent level: easy to use Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Executive level: Onboarding could be more in-depth. Many features and functions were not covered in implementation - lots of self discovery and additional training required. During implementation - questions about features, functions, or issues got slow response times. A lack of urgency was felt. Manager level: The system is missing key stats (for blended contact centers - AHT for OB and IB calls are fundamentally tied - cannot break apart, no avg response time for SMS SLA). Reporting is too siloed and when multiple contact centers are combined, entire stats and KPIs disappear, functionality is lost and reporting capabilities export capabilities are disabled causing repetitive exports and manual merging of data. Also default OB settings are not available - agents must consistently select which contact center they want to use for OB calls (if assigned to multiple queues / coaching teams). Agent level: Some features are not intuitive. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? We had an issue with our previous contact center software - too few calls could be check via our QA team. The AI within Dialpad grades all calls (to varying degrees of accuracy). However - for manually graded calls - Dialpad has no way to automatically assign calls to a QA person or manager for review, it must be done manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Matthew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew P.") MP Matthew P. Sales Manager Small-Business (50 or fewer emp.) 12/20/2024 "Since we lost Bernard as our account manager it has been insanely difficult to get help" 3.5/5 What do you like best about Dialpad Support? Bernard was by far the best account manager we have ever had! He took your concerns seriously and resolves them in a timely manner! He also would take ownership for the previous short comings we had with Dialpad and offered real-time solutions! Our new account manager has not responded to an email from me in the past 12 months Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? My new account manager is a ghost, never spoken to him or received a reply to any of my emails Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? They are helping me to setup my calling groups. This will allow for a smooth workflow when intergrating our new hot transfers! Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production 7/7/2026 "Reliable business phone system with excellent call quality and features" 4.5/5 What do you like best about Dialpad Support? What I like most about Dialpad Support is how easy it is to manage customer enquiries in one place. Having calls, messages and support interactions together helps our team respond more quickly and maintain context without switching between multiple tools. The shared inbox, routing options and visibility across the team make it much easier to ensure enquiries don't get missed, while the AI-powered features such as call summaries and transcripts save time and make it easier to review previous conversations. Overall, it's a well-designed support platform that helps us provide faster and more consistent customer service. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The main downside is the cost. Dialpad Support is a premium product, and while the features and reliability justify the price for many businesses, it can be a significant investment, particularly for smaller teams. Beyond that, we've had a positive experience and haven't encountered any major issues with the platform itself. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support has helped us deliver a more consistent customer support experience by bringing calls, messages and team workflows into a single platform. Everyone has access to the same conversation history and customer context, making it easier to provide accurate responses and ensure nothing falls through the cracks. The AI-generated summaries and transcripts also reduce manual admin, allowing the team to spend more time helping customers rather than taking notes. Overall, it's improved consistency, accountability and response times across our support operation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tylor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tylor C.") TC Tylor C. Admin Small-Business (50 or fewer emp.) 7/13/2026 "Great customer service" 4.5/5 What do you like best about Dialpad Support? Dialpad’s customer support has been excellent. The reporting tools are also very easy to use while still providing detailed information. They make it simple to find helpful data quickly without having to spend a lot of time searching through complicated reports. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? I do not have any dislikes at this time. My experience with Dialpad Connect has been very positive so far. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Connect helps us communicate with customers more efficiently and keeps important call and messaging information organized in one place. Its detailed reporting makes it easy to quickly review activity, identify trends, and find the information we need. This saves time and helps us make better business decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Maja B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maja B.") MB Maja B. Global Services Ops Manager Mid-Market (51-1000 emp.) 8/25/2023 "A must have for any CX team! Revolutionary tool on the market!" 5/5 What do you like best about Dialpad Support? It's very easy to use, the team is fantastic. The merger didn't change the experience at all Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Not really - they're very appreciative of the feedback and great at managing it Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? It saves us SO much time. Before Surfboard we used to use spreadsheet which, in retrospection, seems counter-productive, time-consuming and very far from ideal. Once properly set up, Surfboard prepares our daily schedules automatically, it requires minial manual changes and it provides the Team with a wide range of tasks (which previously was impossible). It also automatically blocks approved time off, meetings and breaks. Review collected by and hosted on G2.com. Show More 5/25/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Priya B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priya B.") PB Priya B. Senior Human Resources Recruiter Mid-Market (51-1000 emp.) 6/26/2026 "Reliable and Responsive Support Team" 5/5 What do you like best about Dialpad Support? What I like best about Dialpad Support is its quick response time, knowledgeable support team, and efficient problem resolution. The team is helpful, professional, and ensures issues are resolved with minimal disruption to daily work. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Nothing, its good overall and my experience was very smooth. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad Support helps quickly resolve issues with calls, messages, and platform settings. This allows me to work efficiently with minimal disruptions and maintain seamless communication with clients and colleagues.” Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AN Verified User in Financial Services 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Smooth and reliable contact center solution" 5/5 What do you like best about Dialpad Support? Dialpad’s Contact Center has been easy to adopt and works well for managing inbound and outbound calls. The interface is clean, and features like call routing, recordings, and analytics help keep everything organized and efficient. It’s been a dependable solution for handling day to day communication without adding unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? While the platform works well overall, some parts of the setup and configuration aren’t very intuitive, especially for more advanced features. It can take time to get everything running exactly how you want, and the interface could be more streamlined in certain areas. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Dialpad is helping us streamline how we handle inbound and outbound communication, making it easier to manage calls, route them efficiently, and keep track of conversations. It reduces manual work by centralizing call data, recordings, and insights in one place, which helps improve response times and overall team efficiency. Review collected by and hosted on G2.com. 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