--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 707 scale: '5' date_modified: '2026-08-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 707 ## About Dialpad Support Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. (84 reviews) - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. (60 reviews) - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. (46 reviews) - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. (27 reviews) - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. (32 reviews) - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. (29 reviews) - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. (21 reviews) - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. (21 reviews) - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Nothing but the very best in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Paul K. | Director of AP/AR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Dialpad Support?** I think the ability to transcribe live calls make the application my favourite. I am into client facing all the day and I get to speakto my clients is US over the phone. DialPad gives the option to paste the conversation directly into my CRM since it provides the summary of the overall conversation with my client. It saves me a lot of time and effort. **What do you dislike about Dialpad Support?** What I disliked so far is the text messages being disabled which affected my producitivity which was later restored though - in short SMS management. **What problems is Dialpad Support solving and how is that benefiting you?** The AI Sales Intelligence & Live Call transcription helps me to refer back everything that I discussed with my clients. The beauty of this features stays in the summary that ir provides me all the time that I can always refer to and update her internal stakeholders in my daily meets. ### 2. Great virtual phone that stays organized and provides AI tools to review anything you need. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Dispatch Manager/Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Dialpad Support?** It gives me a unique number for my contacts to reach me out, let's me monitor my team's communications and easily access summaries of all conversations. **What do you dislike about Dialpad Support?** I would like it if I could turn off the voice saying "Call is being recorded" as it makes me miss the first few seconds of every call. **What problems is Dialpad Support solving and how is that benefiting you?** It allows me and my team to have direct numbers to administrate our drivers as well as our broker partners. Having these direct contact numbers helps generate more trust with business partners and users. ### 3. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Roxanne D. | Administrator and Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. **What do you dislike about Dialpad Support?** I don't think I have encountered anything I dislike about Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** I made a mistake by buying the license for international calls which I did not need. I was able to smoothly revert the transaction. ### 4. I wish all my online services were as good as DialPad !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Dialpad Support?** The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! **What do you dislike about Dialpad Support?** It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. **What problems is Dialpad Support solving and how is that benefiting you?** Directing inbound calls to the right place, and configuring Click-to-Call. The benefit to me is that after the call I could hang up my AQdministrator hat and get back to being an effective user. ### 5. Wonderful System to Modernize Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Jose D. | Software Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** What I like best about Dialpad Ai Sales Center is its ability to streamline and enhance the sales process through AI-powered tools. The platform offers features like custom AI Playbooks, which allow you to turn your best-performing sales scripts into automated guides for new reps. Overall, Dialpad Ai Sales Center makes it easier to manage and optimize sales activities, leading to better outcomes and higher efficiency. **What do you dislike about Dialpad Support?** One aspect that I find less favorable about Dialpad Ai Sales Center is the initial setup process. It can be somewhat time-consuming and requires careful attention to detail to ensure that all configurations are correctly implemented. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai Sales Center addresses several key challenges in the sales process, leading to significant benefits. One major problem it solves is the inefficiency in managing and dialing through extensive lead lists. With the integration of Dialpad’s Powerdialer inside Salesforce, sales managers can create and assign dial lists containing Leads, Contacts, Opportunities, or Accounts, allowing reps to dial through these lists automatically without bringing up each record individually. This feature saves a considerable amount of time and increases productivity. ### 6. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey B. | Parts Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Support?** Support is easy to access and user friendly **What do you dislike about Dialpad Support?** Sometimes not every issue is fixed in a timely matter **What problems is Dialpad Support solving and how is that benefiting you?** Helping contact customers, recording calls, etc. ### 7. Very helpful and assistive **Rating:** 5.0/5.0 stars **Reviewed by:** Abegail L. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Dialpad Support?** What I like best with dialpad Ai contact center is that it lets me know the whole conversation with the clients and it records the solutions and actions that has been discussed in words so I can just copy and paste the important details of the conversation. **What do you dislike about Dialpad Support?** So far I dont have anything particular that i hate on this product, it is very helpful. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai contact center solved problems on queuing, answered calls that we cannot assist from the first client and another one calls in is that we can always go back to that conversation and follow up on them real quick. So it has been very helpful. ### 8. The best calling solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mustak B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Dialpad Support?** Dialpad provides the functionality of coaching during a call which helps our team members to repond customer quickly which enhances call quality and conversions. It also has integration with Salesforce which helps our team to capture more accurate information enhancing both individual and team productivity. **What do you dislike about Dialpad Support?** Reports and Dashboards are limited on the platform which limits the ways we use insights **What problems is Dialpad Support solving and how is that benefiting you?** With automation Dialpad is solving issues with manual admistrative work. This is benefiting us in a way that it has reduced the manual logging of task and communication has become more effective for Sales. They are more focused on sales. ### 9. Dialpad streamlines communication with clear calls, accurate transcriptions, and seamless integratio **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Dispatch, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dialpad Support?** The best part about Dialpad AI Contact Center is its real-time AI features, like live call transcriptions and sentiment analysis, which help agents respond more effectively and improve customer interactions on the spot. The integration with other tools and the easy-to-use interface also make managing and analyzing customer support much more efficient. **What do you dislike about Dialpad Support?** One downside of Dialpad AI Contact Center is that the AI features, like transcriptions and sentiment analysis, can sometimes be inaccurate, which might lead to misunderstandings during calls. Additionally, the platform occasionally experiences lag or glitches, which can disrupt workflow. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad AI Contact Center solves the problem of inefficient customer support by providing real-time insights and automating routine tasks. It helps streamline communication, reduce response times, and improve overall customer satisfaction. The AI-driven analytics also offer valuable data for better decision-making, ultimately enhancing the efficiency of our support team and boosting productivity. ### 10. Professional and very quick. **Rating:** 5.0/5.0 stars **Reviewed by:** Bridger W. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Dialpad Support?** The ease of access to helpful information. They are always super responsive! Anytime I have had questions it is always easy to get a hold of someone and the response is very timely. **What do you dislike about Dialpad Support?** Having to schedule appointments to get help **What problems is Dialpad Support solving and how is that benefiting you?** We didn't have any ability to track traffic or record calls and Dialpad excels at both! ### 11. Statistics instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana J. | Closer de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Dialpad Support?** They have all the measurement points to make statistics that lead the user (in my case, a salesperson) to be able to track the calls. **What do you dislike about Dialpad Support?** Cannot send chain text messages **What problems is Dialpad Support solving and how is that benefiting you?** I don't have clarity with this question ### 12. Dialpad streamlines call center efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Dialpad allows multiple call center represenitives to answer calls at the same time, while being monitored for quality by a spervisor. The ability to never miss a call keeps us from losing potential revenue from inability to answer. The different call center options make it really easy to delegate to members of our team. I integrate with ServiceTitan, but the few times I have contacted the customer support team at Dialpad, they have been very helpful. **What do you dislike about Dialpad Support?** I do not like that an agent can be so easily knocked off duty by a half second spam call. Sometimes an agent will not even realize that they missed a call, and then they are placed off duty. **What problems is Dialpad Support solving and how is that benefiting you?** Prior to Dialpad, we could only answer one call at a time. Dialpad has allowed us to not miss any calls or potential revenue. ### 13. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Customer Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Dialpad Support?** It's so helpful that is can connect to Slack so that way it saves users having to check Surfboard all the time, and Slack automatically notifies each team member of what task they should be working on. The customer support is always great and it's really easy to understand due to the colour coding and icons. **What do you dislike about Dialpad Support?** Sometimes the click and drag feature can be awkward to use. **What problems is Dialpad Support solving and how is that benefiting you?** Before this we were using a Google sheet and it was so time-consuming, this cuts planning time down and also reduces a lot of repetitive tasks as it also takes any meetings from Google calendar. ### 14. One of the best decisions we have made - Replace our current solution with DialPad Ai Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo G. | Head of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Dialpad Support?** Great set of features including in line transcription and recording, Ai Features, integration with Salesforce and Service Now and may others. Great easy to use application, Customer support great too. Implementation was very smooth and quick. **What do you dislike about Dialpad Support?** Not much to dislike. The only issue we had was when there was a DoS attack on some US providers which affected Dialpad, but this was resolved quickly. **What problems is Dialpad Support solving and how is that benefiting you?** Efficient management of Contact Centre agents, monitoring performance of agents, quality of calls, very useful and timely reports, great support. ### 15. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | Trusted Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Never was a fan of trouble tickets and thought they go into lala land. With Dial Pad that is different. Sent in an issue and it was resolved immediately and communicated to me as well. **What do you dislike about Dialpad Support?** Not much to say here. I have not had an issues with support at DialPad **What problems is Dialpad Support solving and how is that benefiting you?** I was having an issue retrieving AI written directions after a call. The issue was resolved and I am getting all information needed. ### 16. Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** We've been using Dialpadfor a few months now, and it has been a game-changer! The platform is incredibly user-friendly, making it super easy to train our team quickly. The transcribing feature is spot-on, saving us so much time with detailed and accurate call transcriptions. Because we are a medical practice, the transcribing service allows our team to quickly triage and call back those who need attention sooner. The built-in note-taking is seamless, allowing us to stay organized without any hassle. Overall, it's a reliable and efficient tool that has boosted our productivity. Highly recommend for anyone looking for a streamlined communication solution! **What do you dislike about Dialpad Support?** I wish the voicemails were easier to forward. When a voicemail is forwarded it lands in the other user's email instead of Dialpad. Also, voicemails are not possible to be fowarded to another group/department, only to individual person. For example, if a patient left a voice mail in the medical records team line, but needs to go to the advice nurse team, you cannot forward to that department. **What problems is Dialpad Support solving and how is that benefiting you?** we do not use it for sales per say, we use it for our medical practice to quickly triage patient needs. It has been very helpful and we are able to return calls quicker and help the patients. ### 17. Reliable, versatile, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Dialpad Support?** The ease of use for all levels of employee is great. product works reliably for both outbound and inbound traffic. additional built in tools are on par with bundled offerings from other in the sector. **What do you dislike about Dialpad Support?** The software can be resource intensive on pc. But its usually fine **What problems is Dialpad Support solving and how is that benefiting you?** both sales and customer service related issues. especially for a partially remote workforce. ### 18. Great features, top-of-class dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Derrik B. | Associate Sales Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Support?** -I love that there are lots of different options for AI summaries, recording link summaries and scorecards(although we admittedly don't utilize this feature enough in our organization). -I also think the user interface makes a lot of sense for transferring calls, placing people on hold with options to customize phone tree, etc. -The coaching teams are a HUGE value add, being able to listen in to active calls and playback call recordings has helped our sales team tremendously, especially our SDR function where we see a lot of turnover from internal promotions and need to get reps ramped up quickly. We've probably cut our ramp time in half just from having reps listen to a large quantity of calls made possible through the coaching team feature in one central location. -All dialers have trouble when Wi-Fi isn't great, but DialPad's uptime is significantly better than other telephony providers I've worked with. (cough cough Ring Central) **What do you dislike about Dialpad Support?** 1. Not being able to add/remove licenses yourself without reaching out to their support team unless you are adding someone to a coaching team or contact center and you have an available Sales Center license. It's a simple process that is made complicated with DialPad. Would love the flexibility to manage users completely autonomously and would improve the admin experience. I think it would free up time for your support team to support users also. 2. Additionally, it seems kind of ridiculous to me that a telephony provider doesn't have a phone number to reach for support and that everything goes through chat. I don't want to have to email my CSM for something I anticipate is a 3 minute process and I know is not her department initially that she would have to pass off and then further delay the process of getting the "thing", whatever it is, accomplished. 3. The Salesforce Integration is not ideal, it is challenging to customize beyond the standard features included. **What problems is Dialpad Support solving and how is that benefiting you?** It helps us listen to calls among our team using the coaching team feature, make calls using the dialer, and find insights in our calls to improve conversations with our customers. ### 19. Best Sales and Support in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Todd B. | Information Technology Technical Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dialpad Support?** I like the single payne of glass into our phone system and the fact that there is almost no hardware on premise to deal with. All of our recordings, analytics and call routing features are readily available and easy enough to navigate the our Customer Service center is able to run everything on their own with little IT involvement. One thing I can say is the Saleman responsible for our implementation was absolutely hands on and still is even though he is not required to be. Best customer service experince in the business. **What do you dislike about Dialpad Support?** There is not much I have to complain about with our Contact Center. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is keeping our small IT shop from having to support complex hardware and software across 9 sites. There is barely any on premise equipment and the ease of use for the contact center is amazing. ### 20. Powerful Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Clarice S. | Sales and Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Dialpad Support?** What I like most about this app is it's superb integration of AI with communication tools which makes it incredibly efficient for managing customer interactions. **What do you dislike about Dialpad Support?** None so far. Ever since I used Dialpad, I have never encountered any problem/issues. **What problems is Dialpad Support solving and how is that benefiting you?** The option to set the call recordings is very beneficial for me because I can access past conversations for review and quality assurance. Setting up this call recordings also ensures thatI'll be able to track important details on the calls without relying solely on the notes I have during the live call. ### 21. Simple yet effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Senior Workforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Dialpad Support?** When choosing our WFM vendor, we wanted to select a company that not only suited our WFM requirements, but culturally had a similar ethos to ourselves. Natasha, Elva and Sagar have been fantastic from the initial contact all the way through to 'go live'. Onboarding was an absolute breeze thanks to Elva! Moving away from Excel-based rostering was a must for us, and Surfboard has made things incredibly easy and has saved many hours a week in administration tasks. Integration with HR tool means that we know everyone's whereabouts in advance. Staff-friendly features such as the shift swap functionality, easy to use interface and calendar integrations are a winner. **What do you dislike about Dialpad Support?** I don't think it would be fair to criticise any features of Surfboard, because the team are so receptive to feedback, requests and recommendations. There are new features going live all of the time - it is great to know that Surfboard is only going to get better and better. **What problems is Dialpad Support solving and how is that benefiting you?** Excel-based scheduling was problematic - unable to drill down to granular needs such as break/lunch placement. Surfboard allows us to be as specific as we need with break placements, meaning we can avoid breaks/offline activities during key times. Staff couldn't access their shifts from home, which meant that we regularly had issues with staff turning up at the wrong time or even days. Ability to access Surfboard on the website, or integrating Surfboard with their phone calendars has pretty much eliminated shift errors. Basic self-service - simple things like shift swapping with colleagues was a unnecessarily laborious process previously, with an unnecessary amount of people involved. Surfboard has resolved that! ### 22. Great for remote teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Our managers need the ability to easily and quickly access calls that we can take action on immediately. In the past, this was a manual process that would require the manager to sift through dozens of calls to find what they are looking for. With the AI Sales Center, we can now setup trigger words and phrases that auto alert our managers when a sales rep has a call that they can help convert. The AI recap is also a handy tool for managers to quickly access a call without having to listen to the whole thing. **What do you dislike about Dialpad Support?** Sometimes the AI transcribes things that dont make sense. This can happen when the conversation gets technical and uses industry jargon. **What problems is Dialpad Support solving and how is that benefiting you?** This is a must have for our remote sales team. Management is easily able to review and find calls that directly impact our bottom line. ### 23. Switched from Playvox, really glad I upgraded **Rating:** 5.0/5.0 stars **Reviewed by:** Rory B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Dialpad Support?** Having tried out both Playvox and Surfboard, I must say Surfboard is definitely my preferred choice. It’s super user-friendly and the data is also more accurate, making it easy for me to manage my team’s schedule effectively. The seamless Slack integration is a huge plus, facilitating better communication. Their support team is really responsive and helpful whenever I've needed assistance. And the transparent pricing means I never have to worry about hidden costs. Surfboard genuinely makes my daily management tasks much more manageable. **What do you dislike about Dialpad Support?** Nothing springs to mind right now and fortunately, their Product team is responsive to feedback, so when we do have a question it's answered fast **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard WFM is solving scheduling and communication problems by streamlining these processes with an intuitive interface and robust integrations, like Slack. This makes team management and scheduling changes much more efficient. Our previous tool, playvox always had innacuate data and we had to create schedules manually each week. ### 24. easy and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Hisham T. | Client success manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Dialpad Support?** amazing dashboard good layout of the desktop version **What do you dislike about Dialpad Support?** sometime call comes in even when on off duty status **What problems is Dialpad Support solving and how is that benefiting you?** dialpad hels us to reach out to our potential clients ### 25. Why i love Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Goverdhan J. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Dialpad Support?** The option of sending texts to the customers makes our job more easy & the LiveDash board. **What do you dislike about Dialpad Support?** Some times it shows that we missed the call though the status is offduty. **What problems is Dialpad Support solving and how is that benefiting you?** The option of sending texts to the customers makes our job more easy & the Live Dash Board gives us more details of each assosciate Login hours, Call duration & the productions hours. ### 26. Easy and very reliable to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Dialpad Support?** Dialpad is extremely user-friendly and reliable. Our company has been using it for many years to answer customer calls directed to our customer service department. The system has never experienced any downtime. You can send texts directly to customers and vice versa. We use it a lot to request pictures or videos showing issues with the furniture when some customers don't want to or don't know how to send them via email. It's an online service that can be used from anywhere. We are all very happy with their services. **What do you dislike about Dialpad Support?** I wish they could fix the issue where the ringtone volume for incoming calls and the microphone volume for customer conversations can be adjusted separately. Currently, when I set the ringtone volume low and receive a call, I have to increase the volume because the customer's voice is low. If I keep the headset volume high for clear customer communication, the ringing volume is uncomfortably loud. **What problems is Dialpad Support solving and how is that benefiting you?** It has been helpful in requesting photographic material for various cases, especially when customers don't have access to their email or prefer not to use email. Almost all customers know how to send a video or pictures using the text message option in their phones. ### 27. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Dialpad Support?** It has been such an easy product to use. The customer service is also fantastic and have been very helpful with the implementation process and making it so easy. We as a company use the contact center all the time and it has numerous features. It was so easy to integrate with Dialpad and our experience has been amazing. **What do you dislike about Dialpad Support?** Literally nothing. It has been nothing but great. **What problems is Dialpad Support solving and how is that benefiting you?** I use Dialpad Ai Contact Center to solve our customer support issues. It allows our agents to provide our guests with the best possible experience. ### 28. An amazing, simple and user friendly platform .... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Support?** Taking notes has never been easier! - You can focus on your calls and conversations only! - From providing cutomer support, to handling all calls in one place and even meet with coworkers, it has become a daily use app for our business growth. Incredibly easy to implement and understand amongst all of our teams across the board - confident to say the incorporation of this tool was one of the easiest ones this far **What do you dislike about Dialpad Support?** Having so many tools in one single place might be a little more challenging to get the hang of it - if it came across a user that's not very tech-savvy **What problems is Dialpad Support solving and how is that benefiting you?** Being a contact center business, sometimes it's hard to keep all communication available for all the other teams to access and keep on the loop - But with Dialpad Ai Contact Center, this issue is long gone since everyone has access to the eaxact same information, records and details at all times! ### 29. Amazing Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Dialpad Support?** Dialpad AI is the best prioduct that i have ever user as it has ease of all the access.The support is best to contact incase of any issue. Its integrates with Salesforce and use it in multiple dispositions **What do you dislike about Dialpad Support?** I would say nothing. Its the best. I would recomment to all. **What problems is Dialpad Support solving and how is that benefiting you?** The Call transcrit is the best feature of AI Sales as the sales teams does not have to worry about making notes, when i need i can just refer to the transcript. ### 30. Surfboard meant I didn't need to build a 6 person WFM team **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Workforce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Support?** I run a team of over 100 with 8 managers and a manager at our BPO. With each team running in a slightly different way, Surfboard has allowed me to avoid having to build up a dedicated WFM team. With a simple UI and customisable "rules", each team has it's own plans it uses avoiding the need to centralise everything but giving me the visibility I need to make sure teams are being run effectively and are hitting their metrics **What do you dislike about Dialpad Support?** They didn't have an we needed integration when we first joined, but thankfully they turned it around and got us set up very quickly. **What problems is Dialpad Support solving and how is that benefiting you?** We were using spreadsheets to manage a 100 person team and it just became unmanageable. We now have everything in one place, with amazing superpowers ### 31. Dialpad for customer experience managers **Rating:** 4.5/5.0 stars **Reviewed by:** Mateo B. | Customer experience manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Support?** I'm very fund of having different queuing systems and being able to set the priority of each queue and agent according to the needs of the company **What do you dislike about Dialpad Support?** I would love to have an overall view of all the contact centers and any live calls or active agents on those contact centers **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai contact center helps us in directing each client to where they need to contact so we can provide the best service according to the contact center that they reach. ### 32. Dialpad support was very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Dialpad Support?** Your problem will be resolved right away, very easy to connect. **What do you dislike about Dialpad Support?** Sometime waiting time is more during day hours. **What problems is Dialpad Support solving and how is that benefiting you?** Helping its clients with any issue they face at Dialpad ### 33. Super clean WFM platform that does an amazing job listening and applying user feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Dialpad Support?** - Surfboard is easy to access and has a clean UI for our agents to view. - I love the google calendar integration which adds the agents' shifts as events to their google calendar. - I also absolutely love the pitch decks that our customer success team has shared with us to help enable our team on new features. This has really helped us to make sure our agents are comfortable using the platform without us having to do more work on our end. **What do you dislike about Dialpad Support?** Sometimes the date changes as you toggle between views which can be confusing -- might be user error but you'd think after a year, we'd have learned by now. As a leader on our team, it does take some time to learn how to quickly switch our complex schedule around when we have changes in coverage. It's got a bit of a learning curve but our team is still able to get what they need and it's way better than some of the other platforms we've used in the past. **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard allows us to schedule our agents between two different types of shifts. Surfboard makes it easy to see where we need more coverage at each time of the day + when we need to adjust for agents with PTO. ### 34. Dialpad is the most reliable and user friendly application for patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Aracely F. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** I appreciate Dialpads abilty to record phones calls and store messages. This is very helpful when we need to review an account or refresh our memory on a conversation we had with a patient. **What do you dislike about Dialpad Support?** Although Dialpad is extremely easy to use and reliable, the only downside to is it's reliability on internet connectivity. **What problems is Dialpad Support solving and how is that benefiting you?** The Dialpad Ai contact center helps our orgnaization by automating calls and providing call transcripts.This helps the streamline of workflow by allowing us to focus on more complex tasks instead of manual ones. ### 35. The Most Supportive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Any issues I've ran into have been resolved 98% of the time with just one call. The support team is very attentive and resourceful. **What do you dislike about Dialpad Support?** I don't dislike anything about Dialpad support, everything has been good since utilizing Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** We love the ability to switch Dialpad from desk phones to our cell phones. This helps us ensure no calls are missed. ### 36. Hands down the best choice for us against all of the alternatives **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Support?** I've worked with lots of different WFM tools in the past but Surfboard is a breath of fresh air. It's clean and easy to use, with exactly what you need and no distractions from unnecessary bells and whistles. The team are super easy to work with and the product was quick to get set up on with all the help from their CSM. Ultimately, it does exactly what you need it to, without leaving you feeling paralysed and lost. I worked with Playvox in the past and it was a waste of time, I couldn't pick it up and we paid for much more than we needed to and got very little from it. **What do you dislike about Dialpad Support?** They're moving quickly and adding a lot, so there's always changes to the product but it can be hard to keep up with day to day. **What problems is Dialpad Support solving and how is that benefiting you?** We were most recently on sheets having left Tymeshift but we were swamped with how manual it all was. I could schedule and forecast but it was too time consuming and I had no visibility of who was where and whether people were doing what they were meant to be. Luckily Surfboards time on task logic helps a lot as does it's demand forecast. Super easy and automated, I have everything at my finger tips now. ### 37. Insights on Dialpad Ai Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Gnanesh R. | Technical Lead, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Dialpad Support?** Omnichannel Support: Dialpad integrates various communication channels like voice, SMS, chat, and social media, allowing customers to reach your business through their preferred method. AI-powered Features: It offers real-time AI suggestions for agents and supervisors, improving service quality, providing live coaching during calls, and sentiment analysis for better customer understanding. Cloud-based Platform: Easy setup and deployment with a unified workspace for communication and collaboration. Scalability: Suitable for businesses of all sizes, allowing for quick scaling as your needs grow. **What do you dislike about Dialpad Support?** Pricing can be higher compared to some basic cloud-based phone systems. **What problems is Dialpad Support solving and how is that benefiting you?** Customer Sentiment Analysis: Understanding customer sentiment during calls can be challenging. Dialpad's AI can analyze conversation sentiment, allowing supervisors to intervene and address frustrated customers proactively. ### 38. Call recording and transcribing making life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** Needed easy setup for new lines and auditing and coaching a newsales rep. This gave me everything I needed with little effort. **What do you dislike about Dialpad Support?** Minimal, there is an onboarding curve depending on the complexity of your use cases as with most software. **What problems is Dialpad Support solving and how is that benefiting you?** Has made it easy for me to listen otcall recordigns and make better notes for our CRM ### 39. The cleanest and easiest tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Support?** They really understand the problem of WFM. Each part of their tool is well thought through to help all of us managing teams in customer service. Their time on task metric is the best out there, they focus on the precise needs and they give you a broad view of performance, rather than an overcomplicated and difficult one. We set up in no time and the integration into Salesforce and Zendesk was basically self-serve! **What do you dislike about Dialpad Support?** As it's new, sometimes there's bugs which pop up but the team are very responsive so whilst it's annoying at times, it get fixed really quickly. **What problems is Dialpad Support solving and how is that benefiting you?** We use it to understand how many people we need on what, where and when. It automates the schedule creation and distribution of agents and gives us insight into how well they're doing their jobs, which makes proactive performance management and workforce planning, much more possible. ### 40. Reduced our daily time to plan by 70% **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Dialpad Support?** Really ease to use and allows us to automate planning with the click of a button. There's huge amounts of settings and rules you can setup to really tailor your plan to your team and their individual tasks. We've had great support from the team and they're really quick to build improvements to help us work better. As well as all this, its visually great to look at, the team have loved the notifications and reminders that pull into Slack to keep them aware of their tasks. **What do you dislike about Dialpad Support?** Would be great to request shifts changes once the shift has started. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to plan automatically without the need to manually enter each team members tasks for the day. ### 41. Dialpad has allowed us to take advantage of cutting-edge technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Brooks M. | Sr. Director of Sales Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Dialpad is intuitive and easy to get set up. Team Members were able to begin using it immediately and saw results on the first day of use. It has been easy to reach out to the Dialpad team during launch and get assistance at any time. **What do you dislike about Dialpad Support?** Learning to get the most out of Dialpad is an ongoing process and we are still learning. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad helps us more effectively coach and support our sales team. ### 42. A modern, intuitive platform perfect for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Dialpad Support?** 1. Modernization. Its modern, user friendly UI (specifically for scheduling). There are so many legacy players in the WFM industry with clunky, outdated UIs that feel as old as the companies themselves. 2. Flexibility. Specifically on the Day view of its Schedule function, Surfboard offers many functions to quickly and simply update your agent's activties. This has been so useful for us as a startup, as we often have to make sameday updates--Surfboard allows to do this easily and efficiently! 3. Ease of Implementation & Integration. Surfboard did a fantasic job onboarding us. In a few clicks, we were able to connect our customer service platforms (as it should be!). Their intuitive and simplified approach to WFM also made it easier & faster for us to learn their system and hit the ground running. We continue to see this beneift pay dividends as we onboard new agents. 4. Customer Support. Their CS team has been fantastic from day 1. They are super responsive, and quick with real solutions. 5. Receptive to (and Actions on) Feedback. Their team is constantly working to better their Product. We have submitted product requests to them in the past that have been implmented as promised, and work like a charm! I have been impressed with their ability to continuously and quikcly improve **What do you dislike about Dialpad Support?** Limited functionality in creating shifts. Right now, you can only create multiple shifts at once for agents on a different interface than your schedule view. If after you apply your shift plan and find you need to make changes a few weeks later, its cumbersome to wrangle your shift plan to adjust for these updates without erasing or changing what you intend to keep. Ideally, there would be more functionality in the Week view of your schedule, so you could more easily make the ad hoc updates that are certain to arise over time. As I previously mentioned, their Product team has been fantastic with feedback, so I'm submitting this issue to them to see what they can do here! **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard is helping us easily create, centralize, and revise our schedules in an efficient and user-friendly manner. It's giving our managers, agents, and operations team more time back in their day. ### 43. IS Dialpad the right Fit **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | Supervisor and consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** Real time Transcriptions and Analytics, they provide a an immediate written record of conversation, which is useful for quality and training services. **What do you dislike about Dialpad Support?** Occasional accuracy issues in transcriptions. such us Spanish speaking or diffrent language, accents, background noise. **What problems is Dialpad Support solving and how is that benefiting you?** Traditional contact centers often struggle with long wait times, poor call routing and slow service. Dial pad has solved all those problems. and has benifit us with wait times and improved cutomer satisfaction. ### 44. Workforce Management platform that was built for modern companies **Rating:** 5.0/5.0 stars **Reviewed by:** Erwin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** Surfboard is great as it is being built with the right approach to managing teams with differing and constantly changing responsibilities and ways of working. It is incredibly useful to be able to change the parameters that you want schedules to be based on for it to then automatically propose a schedule that maximises the probability for the team to achieve what you want to achieve. The ease of automatically being able to plan the upcoming weeks for a department of >30 people, multiple teams, different working days/hours, different capabilities, different preferences, etc. is a breath of fresh air. It gives the individual visibility on what the entire team is working towards and have some visibility and certainty on how we would like to set ourselves up weeks in advance. **What do you dislike about Dialpad Support?** Not all features are there yet and some functionality can be a bit smoother or smarter. However they are small elements and it is not that it is not possible to do things, it just can be a bit finicky at times. The team is super receptive to suggestions and feedback, often following up with how it has been included in a roadmap or how the team is finding different ways of approach their work given the use cases that are presented. **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard resolves the difficulty of planning ahead effectively and efficienctly, enabling companies to schedule departments/teams with all their complexities in an organised way while being incredibly user friendly. **Official Response from Shannon Ashley:** > We're thrilled to hear that Surfboard WFM is helping you effectively manage your teams with differing responsibilities and working styles. We appreciate your feedback on the features and functionality, and we're constantly working to improve and enhance the platform based on your feedback. Thank you for sharing your experience Erwin! ### 45. User Friendly - Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** We transitioned from another WFM system, and I'm thrilled we made the switch! Our team now enjoys improved scheduling, with everyone seeming happier about the roster. Plus, the system's user-friendliness is a major bonus! The primary advantage for me is having the team readily available; we have direct access to Surfboard, which is fantastic, particularly for urgent inquiries—no more waiting for email replies! **What do you dislike about Dialpad Support?** A drawback for me is that the system displays coverage in 30-minute increments. However, Surfboard is actively addressing this issue, so hopefully, it won't be a concern for much longer! **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard aligns with our forecast and strategy by strategically deploying executives where they are most needed to help us meet our SLAs. Its user-friendly interface makes this process seamless. Additionally, its integration with Slack notifies our executives of any system changes, which is a significant advantage for a remote work environment. Moreover, its compatibility with G-Cal enables us to easily block out the roster for meetings, holidays, and other commitments. ### 46. Changing the way calls are received **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Director of Customer Operations & Information Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** Dialpad Sales Center has changed our whole department. From the AI features, to the real time assist cards, call scoring and more, Dialpad has been a great addition for our company. **What do you dislike about Dialpad Support?** The only thing that I wish we could do differently is change agents status from Avail to DND, etc. Not just for the call center, but their general status. **What problems is Dialpad Support solving and how is that benefiting you?** Large influx of calls in a short busy season. ### 47. A better way to plan POA! **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Dialpad Support?** I use Surfboard every week to plan the team's activities during their shifts. I've found that planning the POA is super easy and stress-free! Surfboard is not only visually pleasing but has so many functions to make planning days as efficient as they can be. If I've ever had a question, the Surfboard Team is always happy to help and very quick to respond. If there is a certain way for someone to take in information, the team will always accompany this. **What do you dislike about Dialpad Support?** Along the way, there have been times when Surfboard has run a little slower than what we'd like which did effect our timings etc..however, the Surfboard team has been great at getting this resolved and any other little snag we've picked up on. Nothing to report on at the moment as working fab! **What problems is Dialpad Support solving and how is that benefiting you?** A clearer view of planning and viewing POA - Always able to complete in my time scheduled due to the efficiency of Surfboard Friendly support staff - Always happy to help with any questions I have (feel very welcomed) ### 48. Great system overall **Rating:** 4.5/5.0 stars **Reviewed by:** Ehtisham H. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Dialpad Support?** As a company we were able to see the call load now and add agents accordingly **What do you dislike about Dialpad Support?** I wish I had more reports like what was the highest wait time for each call, not the average and monitor users other then the one in access center **What problems is Dialpad Support solving and how is that benefiting you?** See the call load for out patients and heatmap of when we need how many agents ### 49. Dailpad is great and when AI has been introduced to Dailpad, it has become the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Adi S. | Talent Acquisition Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Dialpad Support?** With the introduction of Ai, things have become more convenient. The Ai generates the summary of the call so if you don't have to go through the call again if you miss anything, you can just check the summary. You can also check the Ai generates subtitles which are live which helps you to understand if there is a different accsent. The interface is well organised and beautiful. All the functions are integrated well, the functions also simple and easy to implement. Also, there is a customer support if you face any issues to help you. I use Dailpad everyday and so happy with it. **What do you dislike about Dialpad Support?** I don't find anything to dislike even after think about it for a while. **What problems is Dialpad Support solving and how is that benefiting you?** The Ai helps me when I have to go through the call again, I just check the summary now. ### 50. Dialpad AI **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dialpad Support?** I have really enjoyed their ai contact center because as a manager it allows me to navigate conversations a lot easier. I used to have to listen to full conversations with an old software we used but now I can find points on conversations way faster so I can accomplish more in my day. **What do you dislike about Dialpad Support?** I run the inside sales department so a lot of dialpad is more geared towards customer service offices and there are features they need to add like allowing us to name/title phone numbers so we know what lead source the caller is calling in from. It has a "label" part to it but it's very small and gets missed. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to answer calls quick and address customers and potential customers quick. We have very few issues ever with dialpad and their customer service is always great at assisting when we do. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?filters%5Bnps_score%5D%5B%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+04%3A09%3A03+-0500&secure%5Bsession_id%5D=09afd811-0cd3-485a-b3a8-56c4f6fbe656&secure%5Btoken%5D=07b944aafe409cc37eb31e2106b1afdfb7a113152d433e17118e1a848f9ec630&format=llm_user) ## Dialpad Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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