![Ana G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana G.")
AG

Ana G.

Inside Sales Manager

Mid-Market (51-1000 emp.)

12/19/2025

"Frequent Service Disruptions and Poor Support Undermine Useful Features"

1/5

What do you like best about Dialpad Connect?

The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We chose to switch to Dialpad in order to streamline all of our customer-facing phone calls and meetings, making sure that everything was integrated into our CRM. Unfortunately, our initial implementation faced numerous issues, which led to very low adoption rates. In the end, the challenges we hoped Dialpad would solve were actually exacerbated by these problems. Review collected by and hosted on G2.com.

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