Works as intended, easy to create different call groups and teams, easy to change routing for where phone calls are directed. Also integrates with other products we use like Salesforce and Front. Review collected by and hosted on G2.com.

Some things that I would like to be able to change (such as employee licenses) can only be done through support, slowing down our org. Review collected by and hosted on G2.com.

It allows me to synchronize, track, and integrate my business line across our entire tech stack, including my personal mobile device, and I can easily turn it on or off or adjust settings as needed. Review collected by and hosted on G2.com.

While the integrations are powerful, the initial setup for advanced features can be a bit complex. Additionally, when using it across multiple devices, managing notifications so they don't overlap can take some trial and error. The AI transcripts are a great touch, but still need work, like industry-specific terms and jargon. Review collected by and hosted on G2.com.

I enjoy using the Dialpad app. It’s easy to use, and it also allows me to make international calls. Review collected by and hosted on G2.com.

Dial runs through the internet. If the internet is down, I’m unable to use it. Review collected by and hosted on G2.com.

I use Dialpad Connect heavily for onboarding, QBRs, and renewal conversations with enterprise clients. I really rely on Dialpad's AI-driven calling transcription and live coaching features. The real-time transcript during calls helps me stay fully engaged without scrambling for notes. I find the post-call summaries with action items incredibly useful, as they significantly cut down my follow-up documentation time. The AI-powered call summaries and action item detection are a lifesaver for context switching during calls. Dialpad's searchable call history is another feature I appreciate, as it helps me review past interactions, especially for at-risk account conversations. What I like most about Dialpad Connect as a CSM is how it makes me feel connected to my team and customers without any friction or blockers. It provides a comprehensive view of every interaction, message, and follow-up thread all in one place. I also found the initial setup of Dialpad Connect to be reasonably straightforward. Review collected by and hosted on G2.com.

The mobile experience feels optional, with delayed notifications and a messy transition between calls and messages. I think smarter notification tiers would help, like setting different ringtones for customers that should be louder than internal calls. Review collected by and hosted on G2.com.

What I appreciate most about Dialpad Connect is its seamless integration of voice, video, and messaging in one unified platform, which makes communication extremely efficient and straightforward. The user interface is intuitive and easy to navigate, allowing for quick adoption across teams. The call quality is consistently reliable, and the system works well with mobile and desktop devices, making remote collaboration effortless. Additionally, the AI-powered features like real-time transcription and call summaries significantly enhance productivity and follow-up accuracy, which is a big plus for busy professionals. The Customer support is equally helpful in resolving issues swiftly. I use it every day and it is easily implemented. Review collected by and hosted on G2.com.

While Dialpad Connect offers a robust and user-friendly communication platform, there are a few areas where it could improve. Occasionally, the mobile app can experience minor connectivity issues in low-bandwidth environments, which may affect call clarity or message delivery. Some advanced features, such as deep integrations with certain CRM or productivity tools, could be expanded to provide even more seamless workflows. Additionally, customization options for call routing and reporting might benefit from more granular controls to better suit complex organizational needs. Review collected by and hosted on G2.com.

Ai advancements have been rolled out consistently and models have only improved. Review collected by and hosted on G2.com.

Initial setup on HD calling settings continue to be an issue for some users but knowing how to properly setup fixes 99% of call quality issues outside cellular service. Review collected by and hosted on G2.com.

Easy integration into the CRM solution (Pipedrive). Review collected by and hosted on G2.com.

Would be great if the speed dialer could work with IOS Review collected by and hosted on G2.com.

The new ai recap very helpfull to send conversations summary Review collected by and hosted on G2.com.

I dont think so the new features are good Review collected by and hosted on G2.com.

I like how Dialpad transcribes calls in real time now! Review collected by and hosted on G2.com.

The service and connectivity can still be spotty, and switching from wifi to data mid call (which I've often had to do) can drop the call, or create a major lag. Review collected by and hosted on G2.com.

Dialpad Connect is super easy to use and keeps everything in one place — calls, video, messaging, even SMS. I love that I can switch between devices seamlessly and stay connected no matter where I am, which is huge for a team spread across multiple locations. The AI features are surprisingly helpful — it transcribes calls, summarizes meetings, and picks out action items, so I don’t have to spend extra time taking notes. Integrations with other tools we use make it simple to keep everything connected without hopping between apps. Overall, it just makes communication and collaboration smoother and more efficient, which is exactly what our fast-paced, growing team needs. Review collected by and hosted on G2.com.

Honestly, I don’t have any dislikes — Dialpad Connect just works. It keeps all communication in one place, the AI features make calls and meetings more productive, and it’s easy for the whole team to stay connected across locations. It’s reliable, intuitive, and helps us get more done with less hassle. Review collected by and hosted on G2.com.