Great to make international calls; synced up with CRM; convenient to use text messaging directly to the contact. The app and the browser are easy to use Review collected by and hosted on G2.com.

I don't know how to block callers. I sometimes get calls/voicemails from contacts that I don't know, and it would be nice to avoid these calls Review collected by and hosted on G2.com.

Dialpad Connect was a fairly solid solution for us. I like the good AI recording recaps, which helped us recall contentious conversations for later review. It recorded calls effectively, and the ability to set up auto attendants was beneficial as it helped us establish call queues for the correct forwarding of incoming calls. Review collected by and hosted on G2.com.

It really came down to cost. Not worth the amount they were asking. Other platforms offer these options for less. Quite bumpy at the start. Dialpad support was hard to get a hold of, and not very helpful. Review collected by and hosted on G2.com.

Nothing new that I like. I enjoy all of the features already set in place Review collected by and hosted on G2.com.

Sometimes calls don't ring and the process of submitting a ticket takes a while. Review collected by and hosted on G2.com.

It’s easy to use with a simple interface, and it works very reliably (99% of the time). It’s fast, updates are seamless, and the desktop version works just as well as the web version. Overall, it’s easy to manage and administer. Review collected by and hosted on G2.com.

There are just too many calls, and all the ringtones get annoying when you have to listen to them all day. Review collected by and hosted on G2.com.

The user interface is easy to use and straightforward to understand. Review collected by and hosted on G2.com.

I dont have any thing that i dislike about Dialpad connect. Review collected by and hosted on G2.com.

What I like most about Dialpad Connect is its clean, intuitive interface that makes communication effortless across devices. The ability to access calls, messages, and voicemails from anywhere helps me stay connected and productive. Review collected by and hosted on G2.com.

At times, call quality seems to depend heavily on internet stability, which can affect the overall experience. I’d also appreciate more detailed reporting and analytics options to provide deeper insights. Review collected by and hosted on G2.com.

I feel that Dialpad connect give my team the tools they need to be successful and it was very easy for us to integrate it into our new CRM! It is also competitively priced and has out performed all of our previous Voip systems. Review collected by and hosted on G2.com.

There is really nothing I dislike, it performs exactly the way we need it to! Review collected by and hosted on G2.com.

The software is easy to use and configure. Voice quality is good. Review collected by and hosted on G2.com.

We had issues when we first switched to Dialpad, the sales team had flat out lied in order to get or business, and there was no attempt to honor their promises. We ended up building our own custom integration to make it work with Salesforce. But even substantially worse is the dishonesty and lack of integrity on how they run their business. They require an annual contract. Before the contract was due we were told we could not make any changes until the renewal time. And literally the day after it auto-renewed, we are told that you cannot make changes after renewal, we need to wait until the following year. So you can't believe anything your sales rep or support rep tells you. It turns out, our contract states we can request changes ONLY in the 45 day window prior to renewal. So review your contract, don't listen to your sales rep or your support rep! Review collected by and hosted on G2.com.

The app is amazing and very easy to use. It looks great, and all of our users have been able to navigate it without any trouble. Review collected by and hosted on G2.com.

Integrating Dialpad with Salesforce was a bit of a pain. The help we received wasn’t great, and we ran into some issues with the support team before we were finally able to get everything set up. Review collected by and hosted on G2.com.

Connectivity is very smooth as compared to to previous issues Review collected by and hosted on G2.com.

Customer support is slow and can improve Review collected by and hosted on G2.com.