I like the user-friendly interface of Dialpad Connect, which makes it appealing to use. The noise reduction feature is great because it can reduce noise during calls. I also appreciate the AI transcript feature because it can dissect messages and translate them easily, making it easier to complete my work and providing a comfortable experience. Review collected by and hosted on G2.com.

What could be improved is probably the time it takes to ring out to make the call, sometimes there is a glitch after entering the phone number and calling out to the other party. Review collected by and hosted on G2.com.

Voice quality, AI, recap and ability to review entire conversation if needed. Generally, customer facing service has been responsive and helpful. Review collected by and hosted on G2.com.

The interface is clunky to me. Also a bit confusing to use, would prefer a more simple interface on the app. ... more Apple phone like more intuitive. A thread that shows all interaction with incoming calls more simply. Better explanation of salesforce connectivity often customer service just sent you a link and you're on your own. Review collected by and hosted on G2.com.

The call quality and reliability are consistent, even on mobile

The AI features (like live transcription and call summaries) save time

It’s easy to switch between desk phone, mobile, and desktop Review collected by and hosted on G2.com.

sometimes it says a call was bad but they call actually didnt meet our criteria Review collected by and hosted on G2.com.

The local number it gave us when calling around from FL into the North East like OH or NJ, connection rate was better Review collected by and hosted on G2.com.

It did not integrate well with hubspot CRM- calls would go missing, not attached to the account we are calling off it. It just was not connected to hubspot well Review collected by and hosted on G2.com.

Dialpad Connect is very user-friendly and offers real-time AI transcription that helps summarize calls and chats. It’s cloud-based and includes a lot of features that our previous communication platform didn’t have, which makes it a more capable option for our needs. Review collected by and hosted on G2.com.

I really haven’t found any major downsides with Dialpad Connect. It’s been reliable and includes all the features we’re looking for in a communication platform. If I had to point to something negative, it would be the cost and the fact that every user needs a license to use it. Because of that, the total expense can add up quickly depending on how many licenses you need. Review collected by and hosted on G2.com.

Dialpad connect provides a ton of visibility that we didn't think we needed. It also provides granular levels of control as an administrator which is invaluable to maintaining our workflow. Review collected by and hosted on G2.com.

I have not yet encountered anything in Dialpad connect that has hindered our experience, one thing I would say could use work is the KPI analytics tracking. Review collected by and hosted on G2.com.

I really like the AI-powered features in Dialpad Connect, particularly the real-time transcription and sentiment analysis. These features provide instant insights during calls, eliminating the need for manual note-taking and enabling proactive customer responses for sales and support teams. Additionally, Dialpad Connect integrates seamlessly with various tools to enhance team workflows in sales, support, and remote collaboration. I also find the initial setup of Dialpad Connect to be remarkably easy, as it typically takes under an hour for most teams with its intuitive dashboard and guided wizards. Review collected by and hosted on G2.com.

Dialpad Connect performs well overall, but some aspects like mobile app notifications and search within long chat histories could be smoother for larger teams. Mobile app notifications could be enhanced with AI-based prioritization that flags urgent calls or messages based on sentiment or keywords, while allowing granular filters to suppress low-priority team updates. Search functionality in chat histories would improve via faster indexing, support for advanced queries like date-specific or sender-based filters, and snippet previews to avoid opening irrelevant threads. Review collected by and hosted on G2.com.

The user friendliness and Dialpad App are great. My users all were able to essentially self-train on dialpad very quickly. Review collected by and hosted on G2.com.

The back-end structure is confusing, and interacts with Licenses really strangely. This may be due to the config that I inherited but the tradeoffs between Shared Lines and personal ones, as well as Departments vs Contact Centers vs Coaching Teams make it very easy to accidentally balloon your dialpad subscription and phone number count.

I think a simpler, clearer org structure would be helpful Review collected by and hosted on G2.com.

The all-in-one setup. Having calls, SMS, and voicemail in a single app makes it easy to manage business communications without juggling multiple tools. Call quality is consistently solid. Review collected by and hosted on G2.com.

When calls come in across different departments, there's no consolidated view of all touchpoints for the same contact. So if someone calls multiple times to different departments, you're left piecing together the history yourself. For a team that handles volume across departments, not having that unified contact timeline is a real gap. Review collected by and hosted on G2.com.

Dialpad is a wonderful product, I have have it right on my laptop and connect with customers right to their phones. Or I can use the app and have it on my phone right in my hand. Its simple and very handy! Review collected by and hosted on G2.com.

I have no dislikes about this product, it makes my like easy! Review collected by and hosted on G2.com.