I appreciate how Dialpad Connect eliminates the need for a physical PBX system, saving on hardware costs. The AI transcription feature is incredibly helpful for keeping notes during meetings, even while explaining or listening to others. It's great for summarizing meetings and tracking team activities. I also like the customer support, which is very helpful and quick to respond, making interactions smooth and efficient. Additionally, the seamless cloud-based calling and the easy setup, especially for those with some experience, are features I enjoy. Review collected by and hosted on G2.com.

Sometimes it feels a bit slow on mobiles. It is better if the mobile experience is much better. It will be more helpful if it's compatible with others tools, similar to Google Workspace or Microsoft 365. For newcomers, it's a bit less understandable. Review collected by and hosted on G2.com.

I like that I can use Dialpad Connect on my computer so I don't have to use my phone to text clients. It allows me to type really fast, copy and paste everything, and open up documents seamlessly. The AI transcript feature is also helpful because I talk to a lot of different people every day, and it helps me remember what we talked about a couple of days later, so I don't have to ask the client the same question over and over. The initial setup was pretty easy, and it makes my work a lot easier compared to using my personal line. Review collected by and hosted on G2.com.

Some of the image quality is not the best transferred over when I open it up in a new tab. I don't like how it sends an automated text saying that the recipient can opt out by saying stop, especially when they're clients I've already talked to. It looks a little scammy. Review collected by and hosted on G2.com.

Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. Review collected by and hosted on G2.com.

Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. Review collected by and hosted on G2.com.

1. AI Features and that arrow if you click on it - you can actually see the call transcript

2. Summary feature is also awesome.

3. Voicemail feature

4. Sync with our CRM - MS Dynamics 365

5. I have dialpad on my mobile too - so I don't miss any prospect calls. Review collected by and hosted on G2.com.

Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. Review collected by and hosted on G2.com.

Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team.

Thank you Dialpad Review collected by and hosted on G2.com.

Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain.

I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account.

Thank you. Review collected by and hosted on G2.com.

They do a great job with managing SMS messages and making sure our company adheres to SMS policies/regulations. Review collected by and hosted on G2.com.

Still running smoothly! Very happy with their services. Review collected by and hosted on G2.com.

Always adding new features that integrate with the newest technology Review collected by and hosted on G2.com.

I wish they would treat accounts as individuals and look at unique cases when it comes to compliance and fees. As a small business, I had to jump through a lot of unnecessary hoops that did not apply to me to continue texting my clients and candidates, and I now have to pay a monthly fee that was not there initially to continue this service. Review collected by and hosted on G2.com.

What stands out most about Dialpad Connect is its AI-powered call insights and real-time transcription, which make conversations much easier to follow, track, and act on. I also like that it brings calling, messaging, and meetings together in one platform, which improves overall communication efficiency and gives better visibility into what’s happening across conversations. Review collected by and hosted on G2.com.

Dialpad Connect’s biggest drawback is how heavily it leans on AI features that aren’t always fully accurate. That can affect call clarity and the reliability of transcripts, so I still find myself needing to double-check things manually from time to time. Review collected by and hosted on G2.com.

What I like most about this is that it feels like having a phone built into my desktop. The features are really solid, and overall it works very well for what I need. Review collected by and hosted on G2.com.

I can’t think of any downsides to using this so far. I haven’t run into any issues yet. Review collected by and hosted on G2.com.

I love that I get voicemail transcriptions via email so I can have everything on sight there as I'm always in my inbox platform. Review collected by and hosted on G2.com.

Same response: The design and layout could be more intuitive and user friendly. Update the looks, they seem old now. Review collected by and hosted on G2.com.