--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4201 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews & Product Details Visit Website Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items * * * Product Website Dialpad Connect Seller [Dialpad](https://www.g2.com/sellers/dialpad) Discussions [Dialpad Connect Community](https://www.g2.com/products/dialpad-connect/discuss) Languages Supported English, Japanese Solution Type All-in-One Overview by Sarah Rolfing Show More ## Pricing Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Solutions (1) See how Dialpad products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Dialpad SolutionBy Dialpad ](/sellers/dialpad/solutions/dialpad) Show More ## Dialpad Connect Integrations (20) What do users say about integrations? Verified by Dialpad Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Litify ](https://www.g2.com/products/litify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nimble CRM ](https://www.g2.com/products/nimble/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talent Pathway ](https://www.g2.com/products/talent-pathway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Chief Operations Officer Small-Business (50 or fewer emp.) 4/23/2026 "Works as Intended—Easy Call Groups, Teams, and Flexible Call Routing" 4/5 What do you like best about Dialpad Connect? Works as intended, easy to create different call groups and teams, easy to change routing for where phone calls are directed. Also integrates with other products we use like Salesforce and Front. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Some things that I would like to be able to change (such as employee licenses) can only be done through support, slowing down our org. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Communicating with potential customers who have a more pressing need at an affordable cost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services 4/24/2026 "Clunky, but getting there" 3/5 What do you like best about Dialpad Connect? It allows me to synchronize, track, and integrate my business line across our entire tech stack, including my personal mobile device, and I can easily turn it on or off or adjust settings as needed. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? While the integrations are powerful, the initial setup for advanced features can be a bit complex. Additionally, when using it across multiple devices, managing notifications so they don't overlap can take some trial and error. The AI transcripts are a great touch, but still need work, like industry-specific terms and jargon. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves the problem of communication silos by integrating my business line across our entire tech stack and my personal mobile device. The biggest benefit for me is the flexibility; I can track all my business interactions in one place while having the ease of turning the service on or off as needed to manage my availability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Kassandra W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kassandra W.") KW Kassandra W. Manager Small-Business (50 or fewer emp.) 5/19/2026 "Easy-to-Use Dialpad for Seamless International Calls" 5/5 What do you like best about Dialpad Connect? I enjoy using the Dialpad app. It’s easy to use, and it also allows me to make international calls. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Dial runs through the internet. If the internet is down, I’m unable to use it. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? I can reach out in more than one way. The app lets me text and email, in addition to calling customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4/7/2026 "AI-Powered Call Transcription Boosts Communication Efficiency" 4/5 What do you like best about Dialpad Connect? I use Dialpad Connect heavily for onboarding, QBRs, and renewal conversations with enterprise clients. I really rely on Dialpad's AI-driven calling transcription and live coaching features. The real-time transcript during calls helps me stay fully engaged without scrambling for notes. I find the post-call summaries with action items incredibly useful, as they significantly cut down my follow-up documentation time. The AI-powered call summaries and action item detection are a lifesaver for context switching during calls. Dialpad's searchable call history is another feature I appreciate, as it helps me review past interactions, especially for at-risk account conversations. What I like most about Dialpad Connect as a CSM is how it makes me feel connected to my team and customers without any friction or blockers. It provides a comprehensive view of every interaction, message, and follow-up thread all in one place. I also found the initial setup of Dialpad Connect to be reasonably straightforward. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The mobile experience feels optional, with delayed notifications and a messy transition between calls and messages. I think smarter notification tiers would help, like setting different ringtones for customers that should be louder than internal calls. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? I use Dialpad Connect for onboarding and client meetings. It solves context switching with AI call summaries and action items, and its searchable history helps revisit past interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ravi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi J.") RJ Ravi J. Talent Acquisition Lead Small-Business (50 or fewer emp.) 11/4/2025 "Efficient, Reliable, and User-Friendly Unified Communication Platform" 4.5/5 What do you like best about Dialpad Connect? What I appreciate most about Dialpad Connect is its seamless integration of voice, video, and messaging in one unified platform, which makes communication extremely efficient and straightforward. The user interface is intuitive and easy to navigate, allowing for quick adoption across teams. The call quality is consistently reliable, and the system works well with mobile and desktop devices, making remote collaboration effortless. Additionally, the AI-powered features like real-time transcription and call summaries significantly enhance productivity and follow-up accuracy, which is a big plus for busy professionals. The Customer support is equally helpful in resolving issues swiftly. I use it every day and it is easily implemented. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? While Dialpad Connect offers a robust and user-friendly communication platform, there are a few areas where it could improve. Occasionally, the mobile app can experience minor connectivity issues in low-bandwidth environments, which may affect call clarity or message delivery. Some advanced features, such as deep integrations with certain CRM or productivity tools, could be expanded to provide even more seamless workflows. Additionally, customization options for call routing and reporting might benefit from more granular controls to better suit complex organizational needs. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves critical communication challenges by unifying voice, video, messaging, and SMS into a single, easy-to-use platform, eliminating the inefficiency of juggling multiple tools. Its AI-powered features like real-time transcription, call summaries, and sentiment analysis enhance productivity by reducing manual note-taking and providing actionable insights. This unified system greatly benefits teams with distributed or remote members by enabling seamless collaboration and keeping everyone connected regardless of location. Additionally, Dialpad’s easy implementation and reliable customer support ensure businesses can quickly deploy and maintain the system with minimal disruption. Overall, it streamlines communication workflows, boosts team efficiency, and supports better customer and employee engagement in fast-paced, hybrid work environments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/29/2022 "Dialpad Review of Services" 5/5 What do you like best about Dialpad Connect? Ai advancements have been rolled out consistently and models have only improved. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Initial setup on HD calling settings continue to be an issue for some users but knowing how to properly setup fixes 99% of call quality issues outside cellular service. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Meeting minutes are the easiest to make and having the ability to review previous internal call dialogue to confirm if topics were properly discussed or not. My favorite feature! Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stuart L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stuart L.") SL Stuart L. Vice President Sales Internet Small-Business (50 or fewer emp.) 7/26/2018 "UberCOnference is OK" 4/5 What do you like best about Dialpad Connect? Easy integration into the CRM solution (Pipedrive). Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Would be great if the speed dialer could work with IOS Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Connect: If you need to record demos or conferences (Video only) this will not work. It is a cute solution not the bes solution. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Our sales team reaches out from large lists on a daily basis. Review collected by and hosted on G2.com. Show More 5/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aaliya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaliya S.") AS Aaliya S. Sr. Consultant Small-Business (50 or fewer emp.) 5/30/2024 "Excellent way to communicate and review " 5/5 What do you like best about Dialpad Connect? The new ai recap very helpfull to send conversations summary Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I dont think so the new features are good Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? We are able to call our techs from anywhere around the world Review collected by and hosted on G2.com. Show More 7/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KH Kim H. Host Ambassador Civic & Social Organization Mid-Market (51-1000 emp.) 8/6/2025 "Phone anywhere, anytime with Dialpad" 4.5/5 What do you like best about Dialpad Connect? I like how Dialpad transcribes calls in real time now! Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The service and connectivity can still be spotty, and switching from wifi to data mid call (which I've often had to do) can drop the call, or create a major lag. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Not needing to use my personal number to make calls Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/4/2026 Validated ReviewerIncentivizedSource: Thank You page ![Cory K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory K.") CK Cory K. Chief Operating Officer Mid-Market (51-1000 emp.) 10/30/2025 "Effortless Team Communication and Productivity with Dialpad Connect" 5/5 What do you like best about Dialpad Connect? Dialpad Connect is super easy to use and keeps everything in one place — calls, video, messaging, even SMS. I love that I can switch between devices seamlessly and stay connected no matter where I am, which is huge for a team spread across multiple locations. The AI features are surprisingly helpful — it transcribes calls, summarizes meetings, and picks out action items, so I don’t have to spend extra time taking notes. Integrations with other tools we use make it simple to keep everything connected without hopping between apps. Overall, it just makes communication and collaboration smoother and more efficient, which is exactly what our fast-paced, growing team needs. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Honestly, I don’t have any dislikes — Dialpad Connect just works. It keeps all communication in one place, the AI features make calls and meetings more productive, and it’s easy for the whole team to stay connected across locations. It’s reliable, intuitive, and helps us get more done with less hassle. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves the challenge of juggling multiple communication tools by bringing calls, video, messaging, and SMS all into one platform. For me and the team, that means no more switching between apps or losing track of important conversations. The AI features automatically transcribe calls, summarize meetings, and highlight action items, which saves a ton of time and keeps everyone aligned. It also keeps our distributed team connected seamlessly, so we can collaborate efficiently no matter where we’re working. Overall, it makes communication simpler, faster, and more productive, letting us focus on the work that drives results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Dialpad Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dialpad Connect ](https://www.g2.com/products/dialpad-connect/discussions/new) GU Guest User How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) ![Colleen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen C.") CC Colleen Clancy • Last activity about 6 years ago Why is the hold music so bad? Why is it "essential"? 4 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/hold-music) [ View all Discussions ](https://www.g2.com/products/dialpad-connect/discuss) ## Pricing Options Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually ### Standard $15 Per user, per month billed annually or $20 billed monthly. ### Enterprise Custom Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,428) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,640) [ Compare Now ](https://www.g2.com/compare/aircall-vs-dialpad-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,399) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) ##### ##### Dialpad Connect Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Collaboration Tools Screen Sharing [ View More Features ](https://www.g2.com/products/dialpad-connect/features) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![8x8 Work](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Work") 8x8 Work 4.2/5(932) ](https://www.g2.com/products/8x8-work/reviews) [ View All Alternatives ](https://www.g2.com/products/dialpad-connect/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for programmatic account-based advertising](https://www.g2.com/discussions/top-rated-platforms-for-programmatic-account-based-advertising)[Which CLM platforms are best for mid-market organizations that need real-time visibility into contract status across the team?](https://www.g2.com/discussions/which-clm-platforms-are-best-for-mid-market-organizations-that-need-real-time-visibility-into-contract-status-across-the-team)[Best platforms for securing Kubernetes workloads](https://www.g2.com/discussions/what-are-the-best-platforms-for-securing-kubernetes-workloads) [AxisCare vs WellSky Personal Care vs Axxess for home care agencies: which home care management system are operations managers finding most reliable based on user reviews?](https://www.g2.com/discussions/axiscare-vs-wellsky-personal-care-vs-axxess-for-home-care-agencies-which-home-care-management-system-are-operations-managers-finding-most-reliable-based-on-user-reviews)[Is Blytheco worth it for Acumatica consulting?](https://www.g2.com/discussions/is-blytheco-worth-it-for-acumatica-consulting)[Pros and Cons Details](https://www.g2.com/products/dialpad-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)