--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4201 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews & Product Details Visit Website Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items * * * Product Website Dialpad Connect Seller [Dialpad](https://www.g2.com/sellers/dialpad) Discussions [Dialpad Connect Community](https://www.g2.com/products/dialpad-connect/discuss) Languages Supported English, Japanese Solution Type All-in-One Overview by Sarah Rolfing Show More ## Pricing Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Solutions (1) See how Dialpad products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Dialpad SolutionBy Dialpad ](/sellers/dialpad/solutions/dialpad) Show More ## Dialpad Connect Integrations (20) What do users say about integrations? Verified by Dialpad Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Litify ](https://www.g2.com/products/litify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nimble CRM ](https://www.g2.com/products/nimble/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talent Pathway ](https://www.g2.com/products/talent-pathway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Nirpeksh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nirpeksh C.") NC Nirpeksh C. Subject Matter Expert Mid-Market (51-1000 emp.) 6/4/2026 "Simple All-in-One Calling, Messaging, and Meetings With Helpful AI Call Notes" 5/5 What do you like best about Dialpad Connect? It brings calls, messages, and video meetings into one platform, and it’s simple to use. It also has an AI feature that helps us write notes from calls, which saves me time and makes it easier to remember the important points. Most importantly, I can use it on both my phone and my computer. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Call quality sometimes be inconsistent, especially if the internet connection is not to strong. Mobile version is more reliable then desktop version and customer support takes longer than expected time to resolve app issues Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It solves the problem of managing business communication accross differnt tools and keeping track of important conversations, instead of using a sepeate apps for calls messages, meeting and notes making everything is available in 1 app. It saves my time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RT Ramatoulaye T. Customer support Specialist Mid-Market (51-1000 emp.) 10/9/2025 "Dialpad user" 5/5 What do you like best about Dialpad Connect? I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The ability to listen to a call after you took it can be easier to find. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It helps track and facilitate my daily interaction with my clients and improve te quality of service. Review collected by and hosted on G2.com. Show More 7/31/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator Hospital & Health Care Small-Business (50 or fewer emp.) 4/12/2026 Guest users or non-business users of the software, not included in G2 scores. "Simple Setup, Clear Calls and Helpful Transcription" 4.5/5 What do you like best about Dialpad Connect? what I like about Dialpad is that calling feels simple and not confusing. I can focus on the conversation instead of thinking about settings. The setup also does not take much time, so it is easy to start without extra steps. In consultation type work, clear calling matters a lot. The call quality feels stable, and features like transcription help in getting a basic idea of what was discussed, so follow-ups become easier. I work as a Dietician & Nutritionist and manage a homeopathy clinic, and i also handle online consultations, so tools like this help in managing patient communication in a more clear way. I don’t use it all the time, but from what I have seen, it has enough useful features and still feels simple. It can fit into normal workflow without making things complicated. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Just one thing I noticed is that sometimes the transcription or summary is not fully exact, so I still need to check things manually. Also, for simple consultation calls, some features feel more than what I actually need, so I don’t always use everything. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? in my work, one common problem is handling multiple patient calls and remembering everything discussed, especially during online consultations. Sometimes small points or instructions get missed later. dialpad helps here by giving call transcription and summary, So I get a basic record of the conversation without writing notes myself. It makes follow-ups easier because I can quickly check what was discussed. It also helps in keeping communication more organized. Instead of handling calls separately, everything stays in one place, which saves time and avoids confusion during busy hours. Overall, it helps reduce manual effort, saves time, and makes consultation work a bit more clear and manageable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite SU Sudip U. Senior Technical Service Desk Engineer Small-Business (50 or fewer emp.) 6/4/2026 Guest users or non-business users of the software, not included in G2 scores. "All-in-One Calling, Meetings, and Messaging Made Easy." 5/5 What do you like best about Dialpad Connect? What I like most about Dialpad Connect is its clean, cloud-based interface that brings calling, messaging, and meetings together in one place. The AI-powered features—like call transcription and summaries—are especially helpful for saving time and boosting productivity. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? One drawback of Dialpad Connect is that certain advanced features are limited to higher-tier plans, which can drive up overall costs. Users might also run into occasional call-quality problems when their internet connection is unstable. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect addresses the challenge of managing business communications across multiple tools by combining calls, messages, and meetings in one platform. For me, this improves collaboration, helps reduce missed messages and follow-ups, and saves time thanks to AI-powered features such as call transcription, summaries, and a searchable conversation history. Review collected by and hosted on G2.com. Show More 6/8/2026 Validated ReviewerIncentivizedSource: G2 invite ![Farzana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farzana S.") FS Farzana S. Human Resources Executive Small-Business (50 or fewer emp.) 6/30/2026 "Seamless Communication Experience" 5/5 What do you like best about Dialpad Connect? It helps us communicate with candidates in a professional manner while also allowing us to confirm whether our messages have been successfully delivered. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I don't have any specific suggestions at this time, as I find Dialpad AI to be very user-friendly. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It helps us create chat groups, make video calls, send voice messages, record conversations, and schedule meetings. These features have made communication more efficient, seamless, and convenient for our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen W.") KW Karen W. Director of Maintenance and Inspections Small-Business (50 or fewer emp.) 4/29/2026 "Flexible Phone System with Room for Growth" 4/5 What do you like best about Dialpad Connect? I like Dialpad Connect for its ability to function as a comprehensive phone system that isn't tied down to hardwired phones. This flexibility means I can be anywhere and still use the phone system effectively. One of the main advantages is that a coworker living in a different country can answer our phone systems remotely, which is incredibly convenient for our business operations. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I don't like that it has a size restriction for texting larger size photos. Also, the settings are not easy to configure. It doesn't have a lot of potential for open API and integrations that we would like Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? I use Dialpad Connect so we can make business calls without relying on hardwired phones, and it lets us connect without using our cell phones. It allows remote team members, even in different countries, to answer calls. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AN Verified User in Construction 4/24/2026 "Some amazing benefits, some defects" 4/5 What do you like best about Dialpad Connect? The AI features are great and really help users follow along with conversations and get things done. The UI is simplistic and elegant. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? We have been having strange UI issues where notifications don't show until you quit and restart the app. Headset issues where Discover headsets are showing up in Dialpad, yet are not working properly, but the same headsets work with Zoom and other systems. Also, configuration of the different departments could be more simplistic, yet at times it seems like the only answer to some problems is to buy a phone number. Overall, it is still working through some kinks. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? We needed a good VOIP system that would allow us to manage calls across various offices simplistically and to get rid of existing phone plans. The AI features simplify the process and allow for a better experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Jewel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jewel S.") JS Jewel S. Mental Health Therapist Small-Business (50 or fewer emp.) 6/29/2026 "Dialpad Connect: Convenient, Reliable Virtual Therapy Backup" 5/5 What do you like best about Dialpad Connect? I like that it is convenient and that when my EHR is not working, I am able to conduct virtual therapy with my clients. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? So far there is not anything that I don't like about Dialpad Connect. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? like I mentioned in another question, when my EHR platform is having issues with our virtual options, I greatly appreciate that I am able to still meet with my clients on Dialpad. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dinesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dinesh C.") DC Dinesh C. Senior Recruiter Enterprise (\> 1000 emp.) 7/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Very User-Friendly App for Connecting with Candidates" 5/5 What do you like best about Dialpad Connect? Very friendly user, works in Phone as well Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Nothing as such, this is the best application i have found to connect with candidates Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? With the help of Dialpad, i can easily text a person, can make call very quick. I have been using Dialpad from last 2 years, so Dialpad is very useful for me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 6/16/2026 "Dialpad Makes Communication Simple and Reliable" 3.5/5 What do you like best about Dialpad Connect? I like Dialpad Connect because it makes communication simple, reliable, and easy to manage. The platform is user-friendly and allows me to make calls, send messages, and stay connected with others all in one place. I appreciate how smooth the call quality is and how convenient it is to access conversations from different devices. Another thing I like about Dialpad Connect is that it helps keep work organized. Features like call history, voicemail, messaging, and integrations make it easier to stay on top of communication without switching between too many tools. It feels modern, efficient, and designed for the needs of a busy workplace. Overall, Dialpad Connect is a helpful communication tool that saves time, improves productivity, and makes it easier to stay connected with coworkers and clients. I would recommend it to anyone looking for a dependable and easy-to-use business phone and messaging platform.Why Dialpad Connect Makes Communication Simple and Reliable Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? One thing I dislike about Dialpad Connect is that it can sometimes feel confusing when first learning how to use all of its features. While the platform has many useful tools, it may take some time to understand where everything is and how to use it properly. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves the problem of scattered communication. Instead of needing separate tools for phone calls, messages, voicemail, and call history, Dialpad Connect brings everything into one platform. This helps people communicate faster, stay organized, and avoid missing important calls or messages. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ## Questions about Dialpad Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dialpad Connect ](https://www.g2.com/products/dialpad-connect/discussions/new) GU Guest User How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) ![Colleen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen C.") CC Colleen Clancy • Last activity about 6 years ago Why is the hold music so bad? Why is it "essential"? 4 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/hold-music) [ View all Discussions ](https://www.g2.com/products/dialpad-connect/discuss) ## Pricing Options Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually ### Standard $15 Per user, per month billed annually or $20 billed monthly. ### Enterprise Custom Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,428) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,640) [ Compare Now ](https://www.g2.com/compare/aircall-vs-dialpad-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,399) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) ##### ##### Dialpad Connect Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Collaboration Tools Screen Sharing [ View More Features ](https://www.g2.com/products/dialpad-connect/features) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![8x8 Work](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Work") 8x8 Work 4.2/5(932) ](https://www.g2.com/products/8x8-work/reviews) [ View All Alternatives ](https://www.g2.com/products/dialpad-connect/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for programmatic account-based advertising](https://www.g2.com/discussions/top-rated-platforms-for-programmatic-account-based-advertising)[Which CLM platforms are best for mid-market organizations that need real-time visibility into contract status across the team?](https://www.g2.com/discussions/which-clm-platforms-are-best-for-mid-market-organizations-that-need-real-time-visibility-into-contract-status-across-the-team)[Best platforms for securing Kubernetes workloads](https://www.g2.com/discussions/what-are-the-best-platforms-for-securing-kubernetes-workloads) [AxisCare vs WellSky Personal Care vs Axxess for home care agencies: which home care management system are operations managers finding most reliable based on user reviews?](https://www.g2.com/discussions/axiscare-vs-wellsky-personal-care-vs-axxess-for-home-care-agencies-which-home-care-management-system-are-operations-managers-finding-most-reliable-based-on-user-reviews)[Is Blytheco worth it for Acumatica consulting?](https://www.g2.com/discussions/is-blytheco-worth-it-for-acumatica-consulting)[Pros and Cons Details](https://www.g2.com/products/dialpad-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)