--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4201 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews & Product Details Visit Website Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items * * * Product Website Dialpad Connect Seller [Dialpad](https://www.g2.com/sellers/dialpad) Discussions [Dialpad Connect Community](https://www.g2.com/products/dialpad-connect/discuss) Languages Supported English, Japanese Solution Type All-in-One Overview by Sarah Rolfing Show More ## Pricing Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Solutions (1) See how Dialpad products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Dialpad SolutionBy Dialpad ](/sellers/dialpad/solutions/dialpad) Show More ## Dialpad Connect Integrations (20) What do users say about integrations? Verified by Dialpad Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Litify ](https://www.g2.com/products/litify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nimble CRM ](https://www.g2.com/products/nimble/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talent Pathway ](https://www.g2.com/products/talent-pathway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Sharon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharon W.") SW Sharon W. Customer Success Lead Mid-Market (51-1000 emp.) 4/2/2026 "Streamlined Calls, Effective AI Features" 4/5 What do you like best about Dialpad Connect? I like the user-friendly interface of Dialpad Connect, which makes it appealing to use. The noise reduction feature is great because it can reduce noise during calls. I also appreciate the AI transcript feature because it can dissect messages and translate them easily, making it easier to complete my work and providing a comfortable experience. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? What could be improved is probably the time it takes to ring out to make the call, sometimes there is a glitch after entering the phone number and calling out to the other party. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect makes it easy for me to work by translating calls with AI, reducing noise, and providing a user-friendly interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AN Verified User in Consulting 4/24/2026 "Quality Voice and useful AI recaps" 3.5/5 What do you like best about Dialpad Connect? Voice quality, AI, recap and ability to review entire conversation if needed. Generally, customer facing service has been responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The interface is clunky to me. Also a bit confusing to use, would prefer a more simple interface on the app. ... more Apple phone like more intuitive. A thread that shows all interaction with incoming calls more simply. Better explanation of salesforce connectivity often customer service just sent you a link and you're on your own. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? The biggest is ability to go back and review communications using AI also AI providing action items from communication. Voice quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 6/30/2026 "Consistent Call Quality, Smart AI Summaries, and Seamless Device Switching" 5/5 What do you like best about Dialpad Connect? The call quality and reliability are consistent, even on mobile The AI features (like live transcription and call summaries) save time It’s easy to switch between desk phone, mobile, and desktop Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? sometimes it says a call was bad but they call actually didnt meet our criteria Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It allows us to follow up on how our team is doing and converting clients and then be better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") GP Verified User in Public Safety Mid-Market (51-1000 emp.) 7/9/2026 Guest users or non-business users of the software, not included in G2 scores. "HubSpot CRM Integration Issues: Calls Going Missing" 1.5/5 What do you like best about Dialpad Connect? The local number it gave us when calling around from FL into the North East like OH or NJ, connection rate was better Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? It did not integrate well with hubspot CRM- calls would go missing, not attached to the account we are calling off it. It just was not connected to hubspot well Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Connection rate was better on cold calling out of state, gave you a local number to where ever you called in, and pick up rate was higher. Also the AI notes recap were pretty good, easier than typing notes while talking on the phone. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Mid-Market (51-1000 emp.) 3/9/2026 "Dialpad Connect: User-Friendly, Feature-Rich, and Powered by Real-Time AI Transcription" 5/5 What do you like best about Dialpad Connect? Dialpad Connect is very user-friendly and offers real-time AI transcription that helps summarize calls and chats. It’s cloud-based and includes a lot of features that our previous communication platform didn’t have, which makes it a more capable option for our needs. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I really haven’t found any major downsides with Dialpad Connect. It’s been reliable and includes all the features we’re looking for in a communication platform. If I had to point to something negative, it would be the cost and the fact that every user needs a license to use it. Because of that, the total expense can add up quickly depending on how many licenses you need. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Organization-wide communication, including chat, phone calls, and team collaboration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate 7/1/2026 "Provides exactly what we need, and what we didn't know we needed!" 4/5 What do you like best about Dialpad Connect? Dialpad connect provides a ton of visibility that we didn't think we needed. It also provides granular levels of control as an administrator which is invaluable to maintaining our workflow. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I have not yet encountered anything in Dialpad connect that has hindered our experience, one thing I would say could use work is the KPI analytics tracking. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect keeps us at the cutting edge of VoIP technology, the continuous iteration of the platform allows us to rest easy in knowing that we don't need to constantly be researching what is the next tech trend. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Shubham K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham K.") SK Shubham K. 12/23/2025 "AI-Powered Communication Platform with Seamless Integration" 4.5/5 What do you like best about Dialpad Connect? I really like the AI-powered features in Dialpad Connect, particularly the real-time transcription and sentiment analysis. These features provide instant insights during calls, eliminating the need for manual note-taking and enabling proactive customer responses for sales and support teams. Additionally, Dialpad Connect integrates seamlessly with various tools to enhance team workflows in sales, support, and remote collaboration. I also find the initial setup of Dialpad Connect to be remarkably easy, as it typically takes under an hour for most teams with its intuitive dashboard and guided wizards. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Dialpad Connect performs well overall, but some aspects like mobile app notifications and search within long chat histories could be smoother for larger teams. Mobile app notifications could be enhanced with AI-based prioritization that flags urgent calls or messages based on sentiment or keywords, while allowing granular filters to suppress low-priority team updates. Search functionality in chat histories would improve via faster indexing, support for advanced queries like date-specific or sender-based filters, and snippet previews to avoid opening irrelevant threads. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect unifies communication channels, solving fragmented communication issues. It enhances collaboration by integrating voice, video, messaging, and AI tools in one platform. The AI features, like real-time transcription, save time on note-taking and improve customer interaction for sales and support teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![nick t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nick t.") NT nick t. System Engineer Mid-Market (51-1000 emp.) 4/24/2026 "Everything is great, but a few things seem missing." 3.5/5 What do you like best about Dialpad Connect? The user friendliness and Dialpad App are great. My users all were able to essentially self-train on dialpad very quickly. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The back-end structure is confusing, and interacts with Licenses really strangely. This may be due to the config that I inherited but the tradeoffs between Shared Lines and personal ones, as well as Departments vs Contact Centers vs Coaching Teams make it very easy to accidentally balloon your dialpad subscription and phone number count. I think a simpler, clearer org structure would be helpful Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? it's unifying our comms stack Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness 4/24/2026 "Solid VoIP solution that just works" 5/5 What do you like best about Dialpad Connect? The all-in-one setup. Having calls, SMS, and voicemail in a single app makes it easy to manage business communications without juggling multiple tools. Call quality is consistently solid. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? When calls come in across different departments, there's no consolidated view of all touchpoints for the same contact. So if someone calls multiple times to different departments, you're left piecing together the history yourself. For a team that handles volume across departments, not having that unified contact timeline is a real gap. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It gives our team a reliable business phone and SMS system without the overhead of a complicated setup. We needed something our remote team could pick up quickly, and Dialpad made that easy. Having calling and texting in one place means less app-switching during the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Civic & Social Organization 4/24/2026 "Dialpad is a wonderful product." 5/5 What do you like best about Dialpad Connect? Dialpad is a wonderful product, I have have it right on my laptop and connect with customers right to their phones. Or I can use the app and have it on my phone right in my hand. Its simple and very handy! Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I have no dislikes about this product, it makes my like easy! Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad solves the ease of working with customers. Sitting at my desk, I don't need a phone or another device. I can simply pop into another screen and send out a text seamlessly! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Dialpad Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dialpad Connect ](https://www.g2.com/products/dialpad-connect/discussions/new) GU Guest User How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) ![Colleen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen C.") CC Colleen Clancy • Last activity about 6 years ago Why is the hold music so bad? Why is it "essential"? 4 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/hold-music) [ View all Discussions ](https://www.g2.com/products/dialpad-connect/discuss) ## Pricing Options Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually ### Standard $15 Per user, per month billed annually or $20 billed monthly. ### Enterprise Custom Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,429) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,641) [ Compare Now ](https://www.g2.com/compare/aircall-vs-dialpad-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,399) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) ##### ##### Dialpad Connect Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Collaboration Tools Screen Sharing [ View More Features ](https://www.g2.com/products/dialpad-connect/features) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![8x8 Work](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Work") 8x8 Work 4.2/5(932) ](https://www.g2.com/products/8x8-work/reviews) [ View All Alternatives ](https://www.g2.com/products/dialpad-connect/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for programmatic account-based advertising](https://www.g2.com/discussions/top-rated-platforms-for-programmatic-account-based-advertising)[Which CLM platforms are best for mid-market organizations that need real-time visibility into contract status across the team?](https://www.g2.com/discussions/which-clm-platforms-are-best-for-mid-market-organizations-that-need-real-time-visibility-into-contract-status-across-the-team)[Best platforms for securing Kubernetes workloads](https://www.g2.com/discussions/what-are-the-best-platforms-for-securing-kubernetes-workloads) [AxisCare vs WellSky Personal Care vs Axxess for home care agencies: which home care management system are operations managers finding most reliable based on user reviews?](https://www.g2.com/discussions/axiscare-vs-wellsky-personal-care-vs-axxess-for-home-care-agencies-which-home-care-management-system-are-operations-managers-finding-most-reliable-based-on-user-reviews)[Is Blytheco worth it for Acumatica consulting?](https://www.g2.com/discussions/is-blytheco-worth-it-for-acumatica-consulting)[Pros and Cons Details](https://www.g2.com/products/dialpad-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)