--- title: DialMyCalls Reviews meta_title: 'DialMyCalls Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1000 reviews by the users' company size, role or industry to find out how DialMyCalls works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1000 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DialMyCalls Reviews **Vendor:** OnTimeTelecom **Category:** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,000 ## About DialMyCalls DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. ## DialMyCalls Pros & Cons **What users like:** - Users find DialMyCalls to be **very easy to use** , with a well-designed website that simplifies communication. (127 reviews) - Users praise the **helpful customer support** at DialMyCalls, enhancing their overall experience and satisfaction with the service. (64 reviews) - Users find the **easy setup** of DialMyCalls convenient, enabling quick communication without hassle. (57 reviews) - Users appreciate the **simple setup** of DialMyCalls, enjoying its ease of use and flexibility in payment options. (56 reviews) - Users value the **affordability** of DialMyCalls, remarking on its excellent price-to-performance ratio for efficiency and outreach. (48 reviews) - Helpful (44 reviews) - Setup Ease (43 reviews) - Users love the **ease of text messaging** with DialMyCalls, enabling quick and efficient communication with customers. (41 reviews) - Communication (39 reviews) - User-Friendly (35 reviews) **What users dislike:** - Users experience **messaging issues** with delays, verification processes, and limited options that hinder effective communication. (18 reviews) - Users find the **learning curve steep** , especially when adapting to new formats and understanding FCC requirements. (16 reviews) - Users find the pricing of DialMyCalls to be **expensive and unclear** , impacting their budgeting and experience negatively. (14 reviews) - Users experience **notification issues** with DialMyCalls, causing overwhelm and complicating their outreach efforts. (14 reviews) - Users often face **phone number verification issues** with DialMyCalls, causing delays in using the service effectively. (12 reviews) - Users find the **complex interface** of DialMyCalls frustrating, requiring time to navigate and understand effectively. (11 reviews) - Users find the **limited texting features** to hinder timely outreach and affect overall user experience negatively. (11 reviews) - Number Issues (11 reviews) - Phone Number Management (11 reviews) - Users express frustration over the **limited SMS capabilities** and lengthy verification process, impacting urgent communications. (11 reviews) ## DialMyCalls Reviews ### 1. Efficient Mass Notification but Needs Better Customization **Rating:** 2.5/5.0 stars **Reviewed by:** Trilok C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DialMyCalls?** I like DialMyCalls for its easy-to-use mass notifications system that lets me quickly send voice, text, and email alerts to large groups in seconds. The detailed broadcast reports are really helpful as they show real-time delivery results and engagement after every message sent. I can track in real-time who received, opened, and responded to each message, giving clear insights into delivery success and audience engagement. **What do you dislike about DialMyCalls?** It has less customization options in message templates and occasional delays in message delivery during high volume sends. Sometimes messages don't get sent when it's used by many of my employees. **What problems is DialMyCalls solving and how is that benefiting you?** I use DialMyCalls for easy mass notifications, automating voice, text, and email alerts. It offers detailed broadcast reports, providing real-time delivery results and engagement insights. **Official Response from Chris Summerville:** > Hello, Trilok, and thank you for your feedback! We would like to get some more insight into your concerns. Would you please reach back out to us, so we could assist you further? Either here on G2, or you can email us your concerns at support@dialmycalls.com. We look forward to assisting you further! All the best. ### 2. Automation Simplified but Setup is Tedious **Rating:** 3.0/5.0 stars **Reviewed by:** Megan Y. **Reviewed Date:** February 16, 2026 **What do you like best about DialMyCalls?** I appreciated that DialMyCalls made it so that I could automate a message out without having to manually do it individually. I also appreciate that you could upload spreadsheets and not have to manually put in numbers one by one. Automating the process made it a lot easier for me. Another aspect I liked was that you could upload a different audio message for voicemails, instead of just if they answered the call. I thought that was pretty cool. **What do you dislike about DialMyCalls?** There are several issues I faced with DialMyCalls. First, the pricing was unclear. I thought one credit was needed for unlimited time, but it actually took three credits to send a voicemail, costing more than I budgeted. Second, the upload feature for spreadsheets wasn't as easy as expected. I had to spend a lot of time reformatting my spreadsheets since it wouldn't recognize multiple phone number columns. Third, the audio quality diminished once the message was uploaded, which was disappointing for distributing musical content. Also, the platform behaved inconsistently during test calls, sometimes not leaving voicemails or calling at all, which caused anxiety about the actual broadcast. While their customer support was helpful and provided extra credits, the issues with trusting the delivery reports were frustrating. Plus, I found the lack of international capabilities limiting. **What problems is DialMyCalls solving and how is that benefiting you?** DialMyCalls automates message distribution for our nonprofit, eliminating manual tasks by uploading spreadsheets, saving me from inputting numbers individually. ### 3. Great for Saving Messages and Multitasking, But Sub-Account Setup Is Tricky **Rating:** 3.0/5.0 stars **Reviewed by:** Derrick W. | IT Administrator , Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about DialMyCalls?** Being able to save messages and send txts and calls at the same time **What do you dislike about DialMyCalls?** I've had quite a bit of trouble getting our sub-accounts added **What problems is DialMyCalls solving and how is that benefiting you?** We are currently using it to communicate with our employees about hour updates and weather delays **Official Response from David Batchelor:** > Hi Derrick, we're going to try to find your account (it's a little hard based on name only) and reach out to see what's going on with the sub-account setup and get you squared away. If you see this first please contact us ASAP and we'll get it handled for you. Click the link below to visit our Contact Us page. ### 4. Ease of Use with Messaging Limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Elam L. **Reviewed Date:** January 23, 2026 **What do you like best about DialMyCalls?** I really appreciate the ease of use of DialMyCalls. One thing that stands out is the group messaging feature, which allows us to broadcast a message out to 3000 customers with just a few clicks. It's also convenient that I can text customers late at night without worrying about disturbing them with a call. **What do you dislike about DialMyCalls?** I don't like the lack of a clear INBOX and OUTBOX, which makes it clumsy to manage 2-way text conversations. Customers often reply faster than the system can handle, causing replies to get buried and lost. I wish there was an UNREAD button or a better way to organize incoming and outgoing messages. **What problems is DialMyCalls solving and how is that benefiting you?** I can text them late at night without worrying about disturbing them. With a few clicks, we can broadcast a message out to 3000 customers. ### 5. Great Starter **Rating:** 2.5/5.0 stars **Reviewed by:** Stevens Wealth Solutions S. | Chief Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about DialMyCalls?** The convenience of a dialer that offers trial and customer support. **What do you dislike about DialMyCalls?** It is not as user friendly for beginners. **What problems is DialMyCalls solving and how is that benefiting you?** Contact with leads and ease of dialers using voice messages. ### 6. Honest review by financial professional **Rating:** 3.0/5.0 stars **Reviewed by:** Joshe B. | senior advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about DialMyCalls?** I like that you can have the ability to recieve texts to basically any number that is not a mobile number, especially my office line. So many people text numbers thinking they are cell phones and not knowing they are not. This allows you to get those and not miss potential responses or cleints. **What do you dislike about DialMyCalls?** I do not like that you cant respond to the text directly by email where the incoming message is sent to. It makes you click a link to login and view it. And then when I log in I cant find the messages anywhere. The worst thing is that I cant figure out how to send a text from the number I have set up. **What problems is DialMyCalls solving and how is that benefiting you?** receiving texts to my opffice line so I do not miss potential clients and not have to give my personal cell to clients **Official Response from David Batchelor:** > Hi Joshe, Thank you so much for your feedback! We’re currently working on a feature that will allow you to respond to text messages directly via email. In the meantime, I highly recommend using our mobile apps, available for both iPhone and Android. They let you respond instantly in real-time, and many of our customers find them incredibly easy to use. Let us know if you need any help getting started! ### 7. Great Idea but seems a little buggy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about DialMyCalls?** It helps us with oiur mass text notification needs at a very reasonable cost. **What do you dislike about DialMyCalls?** It seems a little buggy. Nothing that has prevented us from using it, but it seems like every other time I use it, there is an error that I need to get on tech support with. 9 times out of 10, the tech support is excellent though.. **What problems is DialMyCalls solving and how is that benefiting you?** Dial my Calls is a quicker, more efficient and more user friendly way to disseminate information. ### 8. Decent **Rating:** 3.0/5.0 stars **Reviewed by:** RoxAnne N. | Director of Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about DialMyCalls?** Easy to use website interface, groups and contacts are easy to manage. **What do you dislike about DialMyCalls?** Buying more credits was a horrible experience- buttons weren't working, information wasn't being saved or kept getting deleted/over written or timed out. I was in the middle of trying to send an emergency alert, needed more credits, and got booted out of the system just for trying to change the payment method. I had to get on with customer service to get it fixed- this was all a website/card processing problem. **What problems is DialMyCalls solving and how is that benefiting you?** Easy way to send messaging to entire organization on the fly. **Official Response from David Batchelor:** > Hi RoxAnne, so sorry to hear about the issues you were having. We've always tried to make our ordering process, and service in general as easy as possible. This is definitely not the norm, we're doing some digging on our end to make sure this doesn't happen again. Please reach out to support any time we're here 7 days a week. ### 9. Employees get notified for weather closures **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan G. | User Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about DialMyCalls?** Easy to use to notify employees about closures. **What do you dislike about DialMyCalls?** Nothing much to dislike about DialMyCalls. **What problems is DialMyCalls solving and how is that benefiting you?** Weather Closures. **Official Response from David Batchelor:** > Thanks so much for your feedback, based on your feedback it sounds like you liked the service. Sorry to see the rating of only 2.5 stars, please reach out, would love to hear why. ### 10. Great service, limited mass SMS broadcast ability without additional fees **Rating:** 3.0/5.0 stars **Reviewed by:** Bradley B. | HSE Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about DialMyCalls?** Site is intuative and easy to use. Adding people individually and en masse is easy. **What do you dislike about DialMyCalls?** Pricing structure is not straight forward and is somewhat convoluded. **What problems is DialMyCalls solving and how is that benefiting you?** Ability to communicate a uniform message to all workers at the same time saves time crafting message and communicating to each supervisor/manager individually. Streamlines communication. **Official Response from David Batchelor:** > Hi Bradley, We offer a variety of plans to accommodate the wide range of organizations that use our service. Our support team is happy to help you find the plan that works best for you. We're also working on streamlining our pricing to make things clearer for everyone. We're available 7 days a week, so feel free to call anytime. Thanks for choosing DialMyCalls! ### 11. Dial My Calls Honest Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about DialMyCalls?** Dial My Calls is great to send quick announcements to my staff and work community in regards to upcoming events or emergency announcements. **What do you dislike about DialMyCalls?** I would love if the dashboard was more user friendly. It is difficult to new users to navigate. **What problems is DialMyCalls solving and how is that benefiting you?** Easy now to notify my staff **Official Response from David Batchelor:** > We're actually in the process of rolling out an updated version of our dashboard, stay tuned! Thanks so much for your feedback and being a DialMyCalls user. ### 12. The easiest way to send mass messages **Rating:** 3.0/5.0 stars **Reviewed by:** James H. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about DialMyCalls?** It's removed the headache of mass email campaigns. I can easily get ahold of my entire audience whenever I want. **What do you dislike about DialMyCalls?** There are regulations that prevent you from sending certain types of messages. **What problems is DialMyCalls solving and how is that benefiting you?** SMS marketing is tough. I've used other platforms and have been banned for silly reasons or overcharged. DialMyCalls prevents that. **Official Response from David Batchelor:** > Hi James, Texting is definitely more regulated, but overall it's a good thing—it helps prevent it from becoming what email has turned into. I hope you were able to get your messages out as needed, but if you run into any issues, we're here to help. Our support team is available 7 days a week, so feel free to reach out anytime. Thanks for your feedback and for using DialMyCalls! ### 13. Easy to set up and use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about DialMyCalls?** It is very easy to set up and navigate site. **What do you dislike about DialMyCalls?** You can't sent email only, need to have phone number assigned to the acoutnas well. **What problems is DialMyCalls solving and how is that benefiting you?** I use this for work to sent notifications to many parties. It offers mulitple ways to reach people quickly. ### 14. Your service is just mediocre. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2020 **What do you like best about DialMyCalls?** I can make multiple calls at once. It makes my life easier. **What do you dislike about DialMyCalls?** Everything is so not user friendly. It was difficult to figure out. **What problems is DialMyCalls solving and how is that benefiting you?** It makes calling parents of students easier, with 150 students to supervise and report on this makes it a bit easier but not much. ### 15. it used to be so very simple, they made changes and never even told us, just changed the config. **Rating:** 3.0/5.0 stars **Reviewed by:** Doris F. | accounting. collections , customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about DialMyCalls?** it makes a lot of calls fast! no wasted time. used to take us 6 hours to do these calls **What do you dislike about DialMyCalls?** making changes to the layout and never even telling anyone how to use it. I had to do it on y own, trial and error! i was not happy with that **Recommendations to others considering DialMyCalls:** next time you upgrade the system, send out instructions on use of it. **What problems is DialMyCalls solving and how is that benefiting you?** less time on thephone making calls ### 16. Has its pros & cons **Rating:** 2.5/5.0 stars **Reviewed by:** Krista H. | CFO/COO, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about DialMyCalls?** Two way texting, regular phone number, recorded messages delivered to voicemail. **What do you dislike about DialMyCalls?** Contact names don't show up in two-way texting, lots of bugs, can't set defaults on which number messages go out from, no MMS or video messages. **What problems is DialMyCalls solving and how is that benefiting you?** Getting timely messages out fast ### 17. A good option **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about DialMyCalls?** Easy to use, can track who answered, voicemail or no answer. Can create different call list. Phone is app is useful **What do you dislike about DialMyCalls?** Cost can be a little bit steep. Can't think of anything else. **What problems is DialMyCalls solving and how is that benefiting you?** Ensures that everyone is reached quickly, no need to fuss with making multiple calls. **Official Response from Chris Summerville:** > Good afternoon! We thank you for your feedback of our services. Would we be able to please converse with you about the concerns that you do have with DialMyCalls, so that we can help you to resolve them? Please reach out to us at 800-928-2086 so that we can get a better idea of your concerns, to help us to understand them better, and help you to resolve them. Thank you so much! We look forward to hearing from you. ## DialMyCalls Discussions - [Would there ever be a feature for a longer message with a lower rate or a special rate for teachers?](https://www.g2.com/discussions/34656-would-there-ever-be-a-feature-for-a-longer-message-with-a-lower-rate-or-a-special-rate-for-teachers) - 2 comments, 1 upvote - [Is the use of RoboCalls declining, because too may people are using them for election campaigns and consumers are tired ofa nnoying messages](https://www.g2.com/discussions/25404-is-the-use-of-robocalls-declining-because-too-may-people-are-using-them-for-election-campaigns-and-consumers-are-tired-ofa-nnoying-messages) - 2 comments, 1 upvote - [Do you intend on implementing paper billing for non-profits?](https://www.g2.com/discussions/do-you-intend-on-implementing-paper-billing-for-non-profits) - 2 comments, 1 upvote - [Why don't my missed calls go to voicemail?](https://www.g2.com/discussions/why-don-t-my-missed-calls-go-to-voicemail) - 3 comments, 1 upvote - [how do I add contact from a new pos system (MYNT)](https://www.g2.com/discussions/how-do-i-add-contact-from-a-new-pos-system-mynt) - 1 comment, 1 upvote - [View DialMyCalls pricing details and edition comparison](https://www.g2.com/products/dialmycalls/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A49%3A44+-0500&secure%5Bsession_id%5D=a88d44ad-9068-450f-adaf-bdd5954686ce&secure%5Btoken%5D=c1898aa180dc73a3816ba125e9ecd1f3f7a569b48a3dbe65ccfc890fec5834ec&format=llm_user) ## DialMyCalls Integrations - [Planning Center People](https://www.g2.com/products/planning-center-people/reviews) ## DialMyCalls Features **Additional Functionality** - Interaction Tracking - Geolocation - Two-Way Communication - Scenario Planning - Generative AI - Incident Management - SMS Messaging - Activity Dashboard - Real-Time Notifications - Chat/Messaging - Multi-Language Alerts - Reporting/Analytics - Templates - Mobile Access - Campus Notifications - Mobile Alerts - User Management - Contact Management - Email Alerts - Access Controls/Permissions - Event Triggered Actions - Mass Notifications - Scheduling - Reminders - Contact Database - Real-Time Monitoring - API - AI Copilot - Risk Alerts - Third-Party Integrations - Multi-Channel Communication - Communication Management - Push Notifications **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform Basics** - Membership Tracking - Donation Management - Congregation Communication - Worship Management - Event Planning - Church Accounting - Volunteer Management - Financial Management - Asset Tracking - Expense Tracking - Time & Expense Tracking - Sales Tax Management - Attendance Management - Cash Flow Management - Receipt Management - Purchase Order Management - Membership Management - Invoice Management - Compliance Management - Registration Management - Contact Management - Communication Management - Worship Planning - Attendance Tracking - Visitor Tracking - Forms Management - Website Management - Small Group Management **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Platform Additional Functionality** - People Management Specific Tools - Event Management Specific Tools - Payroll Management - Cash Management - Pledge Management - Email Management **Agentic AI - Church Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Accounting Integration - Social Media Integration **Additional Functionality** - Event Scheduling - Multi-Currency - Real-Time Data - Customizable Branding - Data Import/Export - Mobile Access - Customizable Templates - Recurring/Subscription Billing - Bank Reconciliation - Financial Reporting - Real-Time Reporting - Transaction History - For Religious Organizations - Financial Analysis - Budgeting/Forecasting - AI Copilot - Accounts Receivable - Credit Card Processing - Invoice Processing - Electronic Payments - ACH Payment Processing - Customizable Reports - Reminders - Accounts Payable - Reporting & Statistics - General Ledger - Billing & Invoicing - Generative AI - Activity Dashboard - API - Check Printing - Multi-Location - Alerts/Notifications - Member Portal - Child Check-in - Online Giving - Member Directory - SMS Messaging - Contact Database - Online Calendar - Role-Based Permissions **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top DialMyCalls Alternatives - 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