NS

Nikhil S.

Account Manager

Mid-Market (51-1000 emp.)

9/1/2021

"Review of best dialer by Nikhil"

4.5/5

What do you like best about Dialer360?

As I mentioned in title I found it one of the best voip I ised so far, there was a lot of options like making inbound, outbound calls transferring internally, IVR and there was also text option which I couldn't use much, and good thing is we can attach dialer 360 with major software's like Salesforce. I also recommended to fee freelance people due to its pricing because basic plan of diralwr 360 starts from $25 only. Review collected by and hosted on G2.com.

What do you dislike about Dialer360?

I think everything was good, and I can barely think anything to dislike abou dialer 360 however I heard that it is usefull only for small organization with strength of 500-1000 which I am not sure of, and the required internet speed is bit high which I think every good Voip will require, and I used it on on office windows system but it our IT informed it can not work on Linux so that is the field where they can work. Review collected by and hosted on G2.com.

Recommendations to others considering Dialer360:

I fully recommend this, becuas being a previous customer support person I've used a lot of Voips and I found thi very useful and GUI is also attractive, you can easily use customer info with CRM Review collected by and hosted on G2.com.

What problems is Dialer360 solving and how is that benefiting you?

Communication between customers and internal staff,

customer support,

sending text to customer,

using customer data when needed

We can attach other software's with dialer like Salesforce etc

Predictive dialing

Total time of logged in hours. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/20/2022

"Easy to integrate with your CRM"

5/5

What do you like best about Dialer360?

I like the fact that records calls and utilizes local area code. We have an SMB division And only use this service on those prospects and clients Review collected by and hosted on G2.com.

What do you dislike about Dialer360?

I'm not a fan of the voice Used and voicemail options but it's acceptable relative to the cost of service. Review collected by and hosted on G2.com.

PR

Parshu R.

Team Leader

Mid-Market (51-1000 emp.)

9/28/2021

"One system which clears all problems in call center operations"

5/5

What do you like best about Dialer360?

This system will helps to receive, make and handle calls. System will automatically transfers the call to an agent once the customer picks up the phone. It’s an auto dialer system which helps to engage or connected with customers with ore recorded message of the services provided. Review collected by and hosted on G2.com.

What do you dislike about Dialer360?

Not one I think of because it delivers all the functions with an ease. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/28/2021

"Dialer360 Is Great!"

4/5

What do you like best about Dialer360?

Streamlines my calls and accelerates my workflow. It's adaptive and integrates analytics which is helpful too! Review collected by and hosted on G2.com.

What do you dislike about Dialer360?

Sometimes it has issues logging but usually resolves quickly Review collected by and hosted on G2.com.

UO

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

9/18/2019

"Old school dialer"

3.5/5

What do you like best about Dialer360?

Although its not top of the line..being a DOS based does not adds up to the growing internet traffic (daily). Review collected by and hosted on G2.com.

What do you dislike about Dialer360?

A bit tedious. But once you get the hang of it,its cool. Review collected by and hosted on G2.com.