The tools in DialedIn give us access to essential performance details that update while they happen. The system shows performance results right away so I can make fast decisions using current sales numbers. The programme connects directly to CRM systems to log all customer exchanges for future access. I create specific user interfaces with dashboard styles that display essential team metrics to view. Our team achieves production goals and sticks to our goals because the software offers customizations designed just for us. Review collected by and hosted on G2.com.

Users struggle at first when the system shows many features during their first time using it. The necessary learning to control everything takes time for hands-on experience. The mobile application needs better user-friendly features to work more smoothly. Having delays in receiving messages annoys users because they cannot promptly handle important tasks. Review collected by and hosted on G2.com.

The analysis capabilities of DialedIn calls help our team understand how agents perform and gain information about customer reactions and call distribution which enhances our sales approach. The system integrates smoothly with CRM systems to automatically log calls while simultaneously updating customer records. Managers can revolutionize their call monitoring through the call coaching feature that enables them to hear calls and provide immediate feedback and track performance metrics. New employees develop their abilities more efficiently by studying from skilled agents. Review collected by and hosted on G2.com.

The setup process begins with complicated technical demands that need extensive time for completion. The operational interface functions well yet needs improvement for better user intuitiveness. Users need to refer to manuals to understand the various features present in the system. The mobile application requires enhancement regarding both functional capabilities and user interface quality. Review collected by and hosted on G2.com.

The real trick involves importing DialedIn into my calendar seamlessly. In fact, my calls will automatically schedule according to my availability, saving me so much time. The transcription feature is also very accurate. Listening to the whole recording is not necessary because I can just scroll through and remember key points from the call. The software is also refreshing us how it also comes with customizable templates for various kinds of calls so you can easily stay organized and stay on track. Review collected by and hosted on G2.com.

Lack of a mobile app is one thing that amazes me no end. I have many calls and notes that I need to check remotely, and the web version sometimes gets quite inconvenient. The user interface also has a cluttered look to it at certain turns which makes it hard to locate seek features. These are small problems but the software is overall very beneficial. Review collected by and hosted on G2.com.

I work at Ace Industrial Supply and we cold call people to sell tools so I use this application all day long. The organization with in the program has made my job easier and taken a lot of weight off my shoulders. I like coming to work because using this program simplifies what I do Review collected by and hosted on G2.com.

There’s nothing to dislike, this app is awesome Review collected by and hosted on G2.com.

Dialed In makes my job so much easier by allowing us to simply sign in and go. By that I mean everything is there. The script, the disposition options. Everything is easy. Review collected by and hosted on G2.com.

There isn’t anything that I would say I don’t like about the software. It’s easy to use and definitely makes my job a lot easier versus similar software that does not provide ease of use. Review collected by and hosted on G2.com.

They have a ton of great features such as the option to call back and to auto dial calls. We use it for work! Review collected by and hosted on G2.com.

There are some glitches. It doesn't always give me the right information and I had the ability previously to see previous calls but I don't know. I also have to close out of it completely if I change mics. Review collected by and hosted on G2.com.

I truly like how DialedIn helps with the process of organizing a meeting. Calendar productivity is one of its best features, as it allows us to link with several calendar apps, thus reducing the time and communication burden. And also, such feature as the possibility of check in the schedule of the team members has improved meeting productivity a lot. The final feature is the editable notification which assists in confirming that we are always ready for our supposed meeting. Review collected by and hosted on G2.com.

Every now and then, there some delays that I endure in synchronizing DialedIn with my calendar which I think is inconvenient. Sometimes, the app does take a while to some extent and get stuck if too many tabs are switched rapidly, but that problem can easily be solved by refreshing the page. Review collected by and hosted on G2.com.

easy to use & understand. quick to login. simple layout. and excellent customer support, that's no nonsense and fixes the problem quickly. I especially love how it tells you the exact number of hours/minutes you worked that day or week. I use this daily. Review collected by and hosted on G2.com.

very rare crashes & disconnect's during work. Review collected by and hosted on G2.com.

It does not take much training to learn. Review collected by and hosted on G2.com.

Sometimes the first name and last name are the same. Review collected by and hosted on G2.com.

I have been working in the call center business for years and this is my first time using The DialedIn dialer. The agent interface is very user friendly and seems pretty efficient. I haven’t used all the features but I like how everything is displayed and the lay out of the interface. So far we haven’t had any glitches or issues working on the call center campaigns. Review collected by and hosted on G2.com.

I don’t like the old telephone tone that sounds when connecting a call, something very minor, not a big deal. Review collected by and hosted on G2.com.