I like that DialedIn helps me transition from call to call smoothly and is easy to learn. The disposition part is something I appreciate, especially with the different options available. I also like that it keeps track of my time when I'm logged in, allowing me to track my hours and the amount of time I spend taking calls. The initial setup was super easy, which was a great bonus. Review collected by and hosted on G2.com.

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DialedIn has done extremely well in streamlining the interactions with our customers by our distributed team. It has enabled agents to effortlessly reach the right internal experts whenever making a live call by using intelligent call routing and CRM integrations and not through endless internal messages. We also like that the dashboard gives us a clear view of the call queues and agent capacity to allow us to balance new campaign intake among teams. Review collected by and hosted on G2.com.

The smartphone application is effective with the remote supervisors, but it might work more efficiently in the low-network zones. With poor connections, sometimes loading of live metrics or recordings can require a little bit of time. The DialedIn support team was also quite responsive and we had to make certain additional configuration changes to fit our niche CRM installation with the internal ticketing integration. Review collected by and hosted on G2.com.

DialedIn has proved to be a game changer. I truly like the fact that the sentiment of particular legislation can be tracked with the help of the platform and it helps us predict the ways people will react. The daily email summits that show the new trends are also invaluable since we save hours of searching manually per day. Review collected by and hosted on G2.com.

I would like the first installation to be more compatible with different platforms. Monitoring of social media had some minor glitches at the start and some data was missed. The other aspect, the pricing model was a little complicated as compared to other similar tools. Review collected by and hosted on G2.com.

Dailedin is incredibly simple and efficient to use. The callback reminders are super helpful, but what I love most are the keyboard shortcuts for call dispositioning. They let me stay focused and move quickly—perfect when I’m working across two monitors. No need to fumble with the mouse; just a few keys and I’m done. It seriously boosts my workflow. Review collected by and hosted on G2.com.

The only drawback is that there’s no sound notification when the person on the other end hangs up. If you’re working on multiple screens and not looking directly at the call page, you might not realize the call has ended and keep talking Review collected by and hosted on G2.com.

Intuitive interface and user experience; technologically designed and well though out; excellent customer service and support; robust reporting; solution to meet all and custom needs Review collected by and hosted on G2.com.

At times, we have experienced latency issues Review collected by and hosted on G2.com.

What I like most about DialedIn is that it can generate extremely targeted lists of outreach based on prior giving or event attendance. It helps us keep our messages always appropriate in the right donor group to our different campaigns. The system is also very good in reminding us of the important follow up activities immediately after making a call such as initiating a personalized impact report. This has increased the reliability of our post call administration. Review collected by and hosted on G2.com.

First of all, I found it a little harder to get accustomed to creating genuinely custom reports in DialedIn than I anticipated. A portion of the reasoning behind the filtering may seem a bit counterintuitive. I would also like to have an easier method of mass updating contact fields throughout a whole campaign and not have to open every record in a campaign one by one to make a small modification. Review collected by and hosted on G2.com.

So I just work for the company that uses Dialedin, but as a user of this software it has been great very useful and even very reliable. Since using Dialedin has gave no issues of any sort as of now. Thank you. Review collected by and hosted on G2.com.

Well like I said since I started working for the company that uses this software I have had zero problems or issues using it. As of now. Review collected by and hosted on G2.com.

I use DialedIn to receive and make phone calls to prospective customers. It takes the guesswork out of calling and does it automatically, so I don't have to fuss about it. I like that it makes dialing so much easier and simpler. It's faster and more efficient because it does the dialing for me rather than manually dialing everything. The initial setup was very easy with just a quick download and sign in with my login. Review collected by and hosted on G2.com.

It can be kind of buggy. Review collected by and hosted on G2.com.

It’s quick it pushes calls through fast and it is very easy to utilize not complicated like most dialers Review collected by and hosted on G2.com.

How it crashes sometimes and how it sometimes will kick you out with no warning but it’s easy to get back in Review collected by and hosted on G2.com.

I like how DialedIn is smooth and has easy options. The callback system is great because it helps us get to customers faster and more conveniently, which boosts our sales. I also enjoy the ability to transfer customers to other employees, which makes things efficient. The initial setup of DialedIn was very easy, and overall, it's a system that I enjoy using. Review collected by and hosted on G2.com.

I find it kinda hard to go to the next call if a callback is pending. Review collected by and hosted on G2.com.