The number one aspect that I value in DialedIn is its ability to build clarity and keep communication steady throughout the entire team. The system tracks our client communication automatically while prompting team members to create follow up plans which helps prevent missed critical client interactions. The program provides complete visibility into our sales pipeline. Easy visibility into lead progression across the team's work helps us both collaborate more efficiently and manage our tasks without confusion. Review collected by and hosted on G2.com.

A few things about DialedIn I’ve found frustrating is its occasional sluggishness when processing updates, mostly when there’s a lot of data syncing between different systems. However, this can cause it to be too hard to stay productive when you are trying to work quickly. I’ve also found that the mobile version isn’t always the same as the desktop version for some of the features. You sometimes don’t have access to everything when on the go and this is a little inconvenient. Review collected by and hosted on G2.com.

I particularly enjoy that DialedIn’s built in call coaching tools improve the quality of how customers interact with representatives. With that, it has helped our team tremendously in being able to look over calls and get actionable feedback. Secondly, the dialing features are also quite responsive, so the calls are as smooth as we and the customers can have. A tool that actually does support team improvement while maintaining calls professional and seamless has been great so far. Review collected by and hosted on G2.com.

An area I’ve had a concern with DialedIn is that the notification on missed calls may take time to reach the control as it should be, and this delays follow up on the customers. Further, the calling interface could be a little better where it gets slightly cumbersome to control at times. These small inconveniences can snowball especially on busy working days and greatly influences how quick we can follow up on the leads we receive. Review collected by and hosted on G2.com.

DialedIn is unique for its continued emphasis on having direct outreach to customers. It allows us to build campaigns that are super specific to every single customer based on what they have done and what they like. It’s meant we’ve been able to talk and respond in better ways, building stronger relationships. Part of our team’s ability to do this has been to automate these customized communications, so that our messages are more personalized to each contact, but freed up to focus more on the strategic tasks. Review collected by and hosted on G2.com.

Part of the issue with DialedIn is that it is not as flexible as it could be for customer journeys. The platform is awesome for automating run of the mill outreach processes but on complex customers' workflows it can't be easily twisted or adjusted. Sometimes, this has been too one size fits all and it is harder to tailor a few interactions while dealing with more niche and high touch customers. Review collected by and hosted on G2.com.

One of my favorite things about DialedIn is that it takes a role that may be tedious for a team with a high call volume and makes it a little easier. Such as it organises call schedules and automatically records activities, this makes relating work repetitive and liberates time to do something more worth while with the client. The functionality of being able to maintain a consistent workflow, and being able to keep a team on track to their follow ups, is very helpful to in meeting our goals. Review collected by and hosted on G2.com.

The problem with DialedIn, is there’s really no variety on the features they offer for managing calls. Remember, some tools are missing – like templates or pre set workflows – and things aren’t as simple as they should be. It has added extra time in my day and a struggle to get repetitive processes streamlined. If we were to add these features it would be super easy to manage calls in a more organized and fluid way. Review collected by and hosted on G2.com.

I’ve been using died in for outbound calling in my sales operations, and it has significantly improved both productivity and efficiency. The platform is intuitive, easy to set up, and offers a seamless user experience. Key features like automated dialing, call recording, and integrations have streamlined our process, allowing my team to focus on conversations!

Claire and Josh are fabulous! They are attentive, thoughtful and intelligent when suggesting how the software can be best employed- seamless onboarding! I am not tech-savvy so having them to lean on has been critical to our success! Review collected by and hosted on G2.com.

I would like there to be more control over the dashboards we create. Conversion rate, wrap up time should be displayed in leaderboards... we should be able to use this like canva gives you full control what to build for teams. Also inbound stats would also be very useful in leader boards... hopefully this feature comes out soon. Review collected by and hosted on G2.com.

A lot of other dialer systems had a lot of issues .. just navigating them trying to figure out how they worked was a job in themselves.. dialed in is quick and easy no extra work just log in and go! I love it Review collected by and hosted on G2.com.

Honestly I have not came across something I did not like about it. Review collected by and hosted on G2.com.

We are able to make hundreds of calls within minutes allowing us to contact our customers in a timely manner. Review collected by and hosted on G2.com.

It does have it's downside such as running slow at times but it could also be our server Review collected by and hosted on G2.com.

accessibility and easy to use and never gives any problems Review collected by and hosted on G2.com.

sometimes gets a little bit slow and laggy Review collected by and hosted on G2.com.

Has access to all the analytics of the calls which is huge for personal growth Review collected by and hosted on G2.com.

The dispositions are small if they were bigger that’d be better Review collected by and hosted on G2.com.

ITS EASY TO USE, IT ACCEPTS CALLS FAST, AND IT SHOW SUMMARY REPORTS. Review collected by and hosted on G2.com.

YOU HAVE TO BE IN 'BUSY' MODE TO SWITCH EXTENSIONS. Review collected by and hosted on G2.com.