1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Dialbird Discussions](https://www.g2.com/products/dialbird/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a446df9cc135c33e1c11769d12e6c2ea/dialbird.png "Product Avatar Image") ](/products/dialbird/reviews) [ Dialbird ](/products/dialbird/reviews) (2)4.5/5 Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system. Show More * * * ### 100.0 Nps Score Already have Dialbird? ### All Dialbird Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 7 days ago Chief of Staff Chief of Staff More Options - [ # How are you using Dialbird AI agents and automations to stay responsive 24/7? ](/discussions/how-are-you-using-dialbird-ai-agents-and-automations-to-stay-responsive-24-7) We moved from personal phones and scattered communication to managing inbound and outbound calls and messages in one place with Dialbird. The clean interface plus AI agents and automations helped us avoid missed calls and messages, improve visibility, and book more appointments. We have not hit... [Read more](/discussions/how-are-you-using-dialbird-ai-agents-and-automations-to-stay-responsive-24-7) [ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ AI Voice Assistants ](https://www.g2.com/tags/ai-voice-assistants) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.&title=Dialbird+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dialbird+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 14 days ago General Manager General Manager More Options - [ # How are you setting up Dialbird call flows for different call types and after-hours needs? ](/discussions/how-are-you-setting-up-dialbird-call-flows-for-different-call-types-and-after-hours-needs) We like that Dialbird lets us build different AI receptionist paths instead of treating every call the same. Using the call flow builder, we set up separate agents for plumbing vs HVAC calls, plus another path for new installation enquiries to collect details before a follow-up, with clear rules... [Read more](/discussions/how-are-you-setting-up-dialbird-call-flows-for-different-call-types-and-after-hours-needs) [ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ AI Voice Assistants ](https://www.g2.com/tags/ai-voice-assistants) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.&title=Dialbird+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dialbird+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 14 days ago COO/Co-Founder COO/Co-Founder More Options - [ # How do you keep one shared business number organized across a remote team in Dialbird? ](/discussions/how-do-you-keep-one-shared-business-number-organized-across-a-remote-team-in-dialbird) We’re fully remote across time zones, and having one shared business number has helped a lot since calls and messages aren’t tied to one person. It’s easier for someone else to pick up a customer conversation later, and the AI call summaries help when you miss a call or don’t want to listen to... 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 16 days ago COO COO More Options - [ # How are you using Dialbird’s AI phone agent alongside the full phone system? ](/discussions/how-are-you-using-dialbird-s-ai-phone-agent-alongside-the-full-phone-system) Dialbird’s clean interface and having the AI phone agent and full phone system in one place has helped us solve most calling and messaging issues. We like how easy it is to customize how calls and messages are handled, toggle AI and automation features on and off, and use the mobile app when the... 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dialbird+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdialbird%2Fdiscuss%0aAsk+Dialbird+questions+and+get+answers+from+expert+users+in+our+Dialbird+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/dialbird/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a446df9cc135c33e1c11769d12e6c2ea/dialbird.png "Product Avatar Image") ### Have you used Dialbird before? 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