Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Comprehensive, incredibly easy to use, customer focused"
5/5
What do you like best about Diabolocom?

We were unsure what our day-to-day experience with Diabolocom would be like, and the surprise has been tremendous. Our agents have embraced it without any issues, with no need for an adaptation period.

In terms of management, with basic knowledge, you can easily administer and create your own scripts.

We have integrated it seamlessly with our CRM; it automatically retrieves our customer's record, saving our agents valuable time.

It is worth highlighting the constant support from both the technical and commercial teams, who provide swift and precise solutions while adapting to our needs.

For us, having a partner like Diabolocom brings immense peace of mind. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

There are always areas for improvement, and over time, we have seen them take shape.

Currently, production reports could be improved. While it is true that you have the ability to extract and generate your own reports, it would be helpful if supervisors themselves were able to analyse this information directly. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

Thank you for sharing such a thoughtful and detailed review!

We’re thrilled to hear that Diabolocom has seamlessly integrated into your operations and that your agents have embraced it effortlessly from day one. Ease of use and a smooth onboarding experience are at the heart of our solution, specifically designed by CX and contact center experts who understand the realities of the job.

It’s also great to hear that our intuitive administration tools allow you to manage scripts and workflows efficiently, without requiring advanced technical expertise. We designed our cloud unified platform for flexibility and accessibility, so your teams can manage the system from anywhere with ease.

We appreciate your feedback on production reports and understand the need for even more streamlined analytics. We're continuously improving our reporting capabilities to make insights more accessible for supervisors, helping them analyze and optimize performance effortlessly.

Above all, we’re delighted that our customer-focused approach and dedicated support teams bring you peace of mind. Your trust and satisfaction mean everything to us, and we remain fully committed to evolving our platform to meet your needs.

Thank you again for your trust—we look forward to continuing this journey with you!

Andrea M.
AM
Andrea M.
Responsable Infraestructuras TIC
Small-Business (50 or fewer emp.)
"Diabolocom's professionalism, adaptation and involvement led to the success of the project"
5/5
What do you like best about Diabolocom?

Diabolocom management and technicians understood our use case. They applied the best solution in the configuration to achieve our objectives in the implementation.

It is easy to make the configurations. The usability of the web platform is very good.

Our business uses the service 24 hours a day, 7 days a week and the application is very stable. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Many of the updates involve service interruptions of up to 30 minutes. In our case, it interrupts night work and we would like them to be shorter. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

We are glad to hear that our team's professionalism and involvement contributed to the success of your project. We also appreciate your feedback on the usability and stability of our call management platform.

We take note of your feedback regarding service interruptions and continuously strive to improve our update process. Our team works hard to minimize service interruptions and schedule them at times that have the least impact. We also notify our customers in advance and remain available should you need assistance in adapting to these interruptions.

Thank you a lot for your feedback and we are delighted to have you as a valued customer!

Verified User in Real Estate
AR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"Started well, going even better"
5/5
What do you like best about Diabolocom?

After using Diabolocom for years, the product evolved and kept pushing the limits to an always better solution. The integration of AI solutions are looking game changing and very simple to implement.

Best CTI available on the market, outplay everyone else on every topics.

Great integration with Salesforce, in 5 minutes you get all the data from your calls into Salesforce.

Possibilities are almost unlimited, with a great set of API available, its possible to manage everything directly from Salesforce

It's always a pleasure to work with Diabolocom on future updates and features. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Sometimes there's many ways to achieve the same objective, it might be hard to understand the best way to do it and why (and keep if harmonious). Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

Thank you for your trust and for sharing such positive feedback!

We’re thrilled to hear that Diabolocom continues to deliver an even better solution for your business over the years. Your recognition of our CTI, seamless Salesforce integration, and powerful APIs means a lot to us, as we continuously optimize our platform to stay at the forefront of innovation.

Our R&D team is actively developing AI-powered solutions fully integrated into our platform to support your CX innovation needs. We’d love to introduce you to some of our latest features, including AI-powered Voice Analytics, Agent Assist, and Automated Quality Monitoring. Let us know if you’d like to explore these in more detail!

We understand that having multiple ways to achieve the same objective can sometimes be challenging. That’s why we strive to make our products as intuitive as possible and provide clear, precise documentation to ensure a seamless experience. Our team remains fully available to assist you with any configuration needs and help you maintain a consistent setup.

Please don’t hesitate to reach out if you ever need assistance!

Verified User in Computer Hardware
AC
Verified User in Computer Hardware
Mid-Market (51-1000 emp.)
"Reliable, comprehensive, and ergonomic"
4.5/5
What do you like best about Diabolocom?

The ergonomics of Diabolocom allow for quick handling, while the power of the scenario editor provides great autonomy in deployment. A call center manager can create advanced IVRs themselves, without the intervention of a more technical contact (IT department). One year after deployment, we have not experienced any service interruptions, and the hosting in a sovereign cloud is reassuring.

The support, called upon a few times, proves to be responsive. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

The 3 existing roles (advisor / supervisor / administrator) correspond to a business vision of the publisher that does not always match the reality on the ground and is insufficiently customizable. The AI options significantly increase the license cost. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

What a pleasure to read your feedback on the Diabolocom solution! We are delighted that you appreciate the autonomy offered by our scenario editing block, the stability of our platform, and the availability of our customer support team.

Regarding the roles available in the solution, you can configure an infinite number of profiles with more than 80 different permissions.

We would also be delighted to discuss our proprietary AI solutions, perfectly suited to customer relationship use cases. Our pricing offers are optimized to ensure a quick return on investment after the implementation of AI.

Once again, a big thank you for your trust.

RB
Rihab B.
Responsable technique - Expert Applicatifs
Enterprise (> 1000 emp.)
"Diabolocom superb cloud platform"
3/5
What do you like best about Diabolocom?

ease of use, ergonomic interface Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

complexity of extracting data, lack of native reports

impossibility of recovering a deleted account

impossibility of modifying created logins Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

Thank you for your comment on the Diabolocom solution, its ease of use, and its user-friendly aspect.

We are sorry to hear that you encountered difficulties with certain features. Data extraction is accessible via a call-to-action directly on the platform. Feel free to contact us if you need assistance on this matter, we would be delighted to help you.

Regarding the recovery of a deleted account, this is indeed impossible for security reasons, as indicated in our documentation.

We would be delighted to discuss these points with you. Feel free to contact our dedicated teams.

MF
Melody F.
Responsable du Service Pôle Auteurs
Mid-Market (51-1000 emp.)
"Very well"
5/5
What do you like best about Diabolocom?

The integration was carried out on time, as planned, in a simple and efficient manner. The tool is intuitive and accessible. When I can't find information in the knowledge base, the support team responds quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Some features deserve to see the light of day. For example, access to the Wallboard by all agents, individually. Practical when they are working remotely. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

We are delighted to read your feedback on Diabolocom's software, support team, and fast deployment capabilities.

We fully understand your request regarding certain features and will keep you updated on their improvements. Regarding the sharing of wallboards with agents, this topic should be discussed with a system administrator to fit your specific needs.

Thank you for your trust and for being such a great advocate!

LARA G.
LG
LARA G.
RESPONSABLE DEL DEPARTAMENTO DE CONTACT CENTER EN VARICENTRO SERVICIOS MEDICOS
Mid-Market (51-1000 emp.)
"Quality and support"
5/5
What do you like best about Diabolocom?

Facilities and functionalities. Supervision and reporting function Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

It is necessary to integrate WhatsApp that allows us to write to our clients through the platform. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

¡Muchísimas gracias por su valioso comentario!

Nos alegra saber que las diversas funcionalidades de nuestro software de contact center en la nube potenciado por IA ayudan a mejorar la experiencia del cliente y a medir fácilmente su rendimiento.

En cuanto a la integración con WhatsApp, estamos trabajando en ello y estará disponible muy pronto. Estaremos encantados de presentarle esta nueva funcionalidad integrada en nuestra solución.

Gracias nuevamente por su confianza.

Carmen M.
CM
Carmen M.
Directora Inside Sales
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Project oriented to our business, understanding our needs"
5/5
What do you like best about Diabolocom?

Close, direct, and agile approach, they understand and perfectly customize the tool to the specific business. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Slowness in the development of general features of the tool Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

¡Gracias por su comentario!

Nos alegra saber que nuestro enfoque ágil y nuestra capacidad de personalizar la solución según tus necesidades aportan un valor real. Diabolocom está diseñado para garantizar una gestión fluida y eficiente de las llamadas entrantes, con la flexibilidad necesaria para adaptarse a su negocio.

Tomamos en cuenta el comentario sobre el desarrollo de funcionalidades generales y seguimos trabajando sin descanso para mejorar nuestra plataforma. Nuestro roadmap incluye el desarrollo de un conjunto de funcionalidades avanzadas para optimizar la productividad y la experiencia tanto de los agentes como de los supervisores. Tus comentarios son fundamentales para ayudarnos a evolucionar y garantizar una experiencia cada vez más eficiente.

¡Gracias por su confianza! Seguimos a su disposición para acompañarle en todo momento.

William K.
WK
William K.
Manager - Product Owner
Mid-Market (51-1000 emp.)
"A team that listens"
4.5/5
What do you like best about Diabolocom?

The availability and responsiveness of the teams. The tool is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

The ringtone that is not customizable and especially the volume level that is not adjustable Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

Thank you very much for your positive feedback on our cloud telephony solution! As a fixed and mobile operator, we are delighted to ensure complete control of the customer relationship.

We are sorry that the scenario update seems long to you. Please feel free to contact us if we can provide assistance on this matter.

A big thank you for your trust!

Jeffrey D.
JD
Jeffrey D.
Responsable IT
Small-Business (50 or fewer emp.)
"A complete tool"
5/5
What do you like best about Diabolocom?

It is a comprehensive telephony tool that includes many features and customization options, perfect for our situation. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Updating the scenarios can be time-consuming in our case, since we have many. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom
Edit edit

Thank you very much for your positive feedback on our cloud telephony solution! As a fixed and mobile operator, we are delighted to ensure complete control of the customer relationship.

We are sorry that the scenario update seems lengthy to you.

A big thank you for your trust over the years!