# Best Google Workspace Communication Tools for Medium-Sized Businesses *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall Google Workspace Communication Tools category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Google Workspace Communication Tools to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Google Workspace Communication Tools category. In addition to qualifying for inclusion in the Google Workspace Communication Tools category, to qualify for inclusion in the Medium-Sized Business Google Workspace Communication Tools category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Google Workspace Communication Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,370 reviews) | Shared business line with team SMS visibility | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 2 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,035 reviews) | Google Workspace-native calling with AI transcription | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 3 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Shared inbox assignment inside Gmail | "[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)" | | 4 | [Salesmsg](https://www.g2.com/products/salesmsg/reviews) | 4.7/5.0 (401 reviews) | CRM-integrated SMS workflows with HubSpot and ActiveCampaign | "[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)" | | 5 | [Google Voice](https://www.g2.com/products/google-voice/reviews) | 4.1/5.0 (162 reviews) | Personal number privacy with business line separation | "[Simple and Easy Phone System](https://www.g2.com/survey_responses/google-voice-review-11470708)" | | 6 | [Happeo](https://www.g2.com/products/happeo/reviews) | 4.5/5.0 (150 reviews) | Google Workspace intranet with federated search | "[Easy to Navigate and Keeps Our HR and Company Details in One Place](https://www.g2.com/survey_responses/happeo-review-12774235)" | | 7 | [DevRev](https://www.g2.com/products/devrev-devrev/reviews) | 4.3/5.0 (209 reviews) | Customer feedback loops into engineering workflows | "[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)" | | 8 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (201 reviews) | Work-personal line separation with business hours control | "[Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance](https://www.g2.com/survey_responses/iplum-review-13053638)" | | 9 | [Gmelius](https://www.g2.com/products/gmelius/reviews) | 4.4/5.0 (756 reviews) | Gmail shared inbox ticketing with team assignment | "[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)" | | 10 | [Yet Another Mail Merge (YAMM)](https://www.g2.com/products/yet-another-mail-merge-yamm/reviews) | 4.3/5.0 (90 reviews) | — | "[Easiest Mail Merge Tool for Gmail](https://www.g2.com/survey_responses/yet-another-mail-merge-yamm-review-10381111)" | ## G2 Grid® for Google Workspace Communication Tools ![G2 Grid® for Google Workspace Communication Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/google-workspace-communication-tools/grids.png?focus%5B%5D=129760&focus%5B%5D=16314&focus%5B%5D=15945&focus%5B%5D=1405&focus%5B%5D=62679&focus%5B%5D=59258&focus%5B%5D=1226083&focus%5B%5D=47227) Highlighted products: Quo, Dialpad Connect, Hiver in Gmail, Google Voice, Salesmsg, Happeo, DevRev, and Yet Another Mail Merge (YAMM). Underlying data: [Grid® JSON](https://www.g2.com/categories/google-workspace-communication-tools/grids.json?focus%5B%5D=quo-quo&focus%5B%5D=dialpad-connect&focus%5B%5D=hiver-in-gmail&focus%5B%5D=google-voice&focus%5B%5D=salesmsg&focus%5B%5D=happeo&focus%5B%5D=devrev-devrev&focus%5B%5D=yet-another-mail-merge-yamm&segment=mid-market) ## How Many Google Workspace Communication Tools Products Does G2 Track? **Total Products under this Category:** 33 ### Category Stats (Jul 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: iPlum (+0.07%) - Among all products in this category, iPlum recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Google Workspace Communication Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,300+ Authentic Reviews - 33+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## What Are the Top-Rated Google Workspace Communication Tools Products in 2026? ### 1. [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,370 **How Do G2 Users Rate Quo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Ease of Admin:** 9.4/10 (Category avg: 9.1/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Quo?** - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** https://www.quo.com/ - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo (5,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28667405/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are Quo's Pros and Cons? **Pros:** - Ease of Use (700 reviews) - Customer Support (366 reviews) - Features (273 reviews) - Easy Setup (272 reviews) - Call Recording (271 reviews) **Cons:** - Connection Issues (184 reviews) - Call Disconnections (80 reviews) - High Cost (70 reviews) - Call Issues (65 reviews) - Delays (64 reviews) ### What Do G2 Reviewers Say About Quo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Quo, enjoying its simple setup and intuitive interface for seamless communication. - Users value the **responsive and helpful customer support** of OpenPhone, making their experience smoother and more efficient. - Users are thrilled with Quo's **wide range of essential features** that enhance business operations and client service. - Users find the **easy setup** of Quo immensely beneficial, enabling seamless transitions and efficient daily operations. - Users appreciate the **call recording and transcription features** in Quo, making conversations easier to manage and review. **Cons:** - Users experience **connection issues** with Quo, including missed calls and headset connectivity problems. - Users experience **call disconnections** and delays in notifications, impacting the clarity of their communication. - Users express concerns over the **high cost** and unclear pricing structure, leading to frustrating billing experiences. - Users report **call issues** with Quo, including ghost calls and persistent call notifications after finishing calls. - Users have reported **delays** in support response times and payment processing, impacting their overall experience with Quo. #### What Are Recent G2 Reviews of Quo? **"[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)"** **Rating:** 5.0/5.0 stars *— Aaron C.* [Read full review](https://www.g2.com/survey_responses/quo-review-13095748) --- **"[Quo Helps Me Run My Business More Efficiently](https://www.g2.com/survey_responses/quo-review-12963226)"** **Rating:** 5.0/5.0 stars *— Darshell H.* [Read full review](https://www.g2.com/survey_responses/quo-review-12963226) --- #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ### 2. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,035 **How Do G2 Users Rate Dialpad Connect?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.9/10 (Category avg: 9.1/10) - **Quality of Support:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind Dialpad Connect?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are Dialpad Connect's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Call Management (70 reviews) - Helpful (56 reviews) - Call Recording (55 reviews) - Features (51 reviews) **Cons:** - Call Issues (55 reviews) - Connection Issues (42 reviews) - Missing Functionality (29 reviews) - Recording Issues (27 reviews) - Call Quality Issues (26 reviews) ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. **Cons:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)"** **Rating:** 5.0/5.0 stars *— Elizabeth A.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441) --- **"[User-Friendly Transcripts and Easy Contact Management](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)"** **Rating:** 5.0/5.0 stars *— Alina M.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### 3. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **How Do G2 Users Rate Hiver in Gmail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Ease of Admin:** 9.2/10 (Category avg: 9.1/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. **Cons:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 4. [Google Voice](https://www.g2.com/products/google-voice/reviews) Google Voice is an easy to manage and scalable cloud-based phone solution that is part of Google Workspace. It leverages powerful AI to offer an intuitive calling experience that helps people stay connected and save time. **Average Rating:** 4.1/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Google Voice?** - **Has the product been a good partner in doing business?:** 6.5/10 (Category avg: 8.8/10) - **Ease of Admin:** 7.8/10 (Category avg: 9.1/10) - **Quality of Support:** 7.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 9.2/10) **Who Is the Company Behind Google Voice?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Google Voice's Pros and Cons? **Pros:** - Phone Numbers (7 reviews) - Text Messaging (4 reviews) - Ease of Use (3 reviews) - Easy Setup (2 reviews) - Privacy (2 reviews) **Cons:** - Limited Features (3 reviews) - Connection Issues (1 reviews) - Missing Features (1 reviews) - Number Management (1 reviews) - Poor Automation Support (1 reviews) ### What Do G2 Reviewers Say About Google Voice? *AI-generated summary from verified user reviews* **Pros:** - Users value the **free additional number** with Google Voice, enjoying spam-free communication for privacy and convenience. - Users value the **convenience of accessible text messaging** across devices with Google Voice, enhancing their communication experience. - Users value the **ease of use** of Google Voice, appreciating its simplicity and convenience for personal and business communication. - Users appreciate the **easy setup** of Google Voice, finding it straightforward to integrate and use for business. - Users appreciate the **privacy protection** of Google Voice, enjoying secure communication without sharing personal information. **Cons:** - Users find Google Voice has **limited features** , lacking essential tools for growing businesses and complex needs. - Users experience occasional **connection issues** with Google Voice, where calls may not come through consistently. - Users find Google Voice **lacking enhanced features** for growing businesses, needing more robust functionality for their needs. - Users often face **number recognition issues** with Google Voice, leading to problems with third-party services. - Users find Google Voice lacking in **poor automation support** , limiting scalability and advanced functionality for growing businesses. #### What Are Recent G2 Reviews of Google Voice? **"[Simple and Easy Phone System](https://www.g2.com/survey_responses/google-voice-review-11470708)"** **Rating:** 4.0/5.0 stars *— Lizzy O.* [Read full review](https://www.g2.com/survey_responses/google-voice-review-11470708) --- **"[Convenient Number Portability and Easy Web Access to Messages](https://www.g2.com/survey_responses/google-voice-review-9103537)"** **Rating:** 4.0/5.0 stars *— Verified User in Arts and Crafts* [Read full review](https://www.g2.com/survey_responses/google-voice-review-9103537) --- #### What Are G2 Users Discussing About Google Voice? - [What is Google Voice used for?](https://www.g2.com/discussions/what-is-google-voice-used-for) - 1 comment - [What is the best way to use Google Voice?](https://www.g2.com/discussions/what-is-the-best-way-to-use-google-voice) - [Does G suite include Google Voice?](https://www.g2.com/discussions/does-g-suite-include-google-voice) - 1 comment - [What is the purpose of Google Voice?](https://www.g2.com/discussions/what-is-the-purpose-of-google-voice) - [What are the features of Google Voice?](https://www.g2.com/discussions/what-are-the-features-of-google-voice) ### 5. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Ease of Admin:** 9.3/10 (Category avg: 9.1/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. **Cons:** - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 6. [Happeo](https://www.g2.com/products/happeo/reviews) Happeo is a modern intranet solution that helps organizations centralize company information into one official place — so employees always know where to find what they need to get their work done. When knowledge is scattered across drives, email, and chat, people spend more time searching and asking around than actually getting work done. The same questions get asked repeatedly, new hires take too long to get up to speed, and no one can point to a single source of truth. At a certain point, the informal workarounds stop working — and the cost of scattered information becomes a real drag on execution. Happeo is built for desk-based teams that need a structured, searchable home for company knowledge — without a lengthy implementation or a dedicated intranet owner. It is particularly well-suited for organizations moving away from a patchwork of drives, email threads, and chat tools. New hires get a clear and consistent source of truth from day one, and teams stay aligned without relying on inboxes or chat to carry critical communication. Key features include pages that give teams a structured home for policies, processes, and resources; search that surfaces answers across company knowledge and connected tools; and channels that keep important company updates organized and visible so nothing gets buried in an overflowing inbox. AI-powered insights into missing, outdated, and incorrect content help teams keep their knowledge base accurate over time — not just at launch. The result is a trusted place for company knowledge that employees actually use — so less time is spent searching, and more time spent getting work done. **Average Rating:** 4.5/5.0 **Total Reviews:** 150 **How Do G2 Users Rate Happeo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.8/10 (Category avg: 9.1/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind Happeo?** - **Seller:** [Happeo](https://www.g2.com/sellers/happeo) - **Year Founded:** 2017 - **HQ Location:** Helsinki, Helsinki - **Twitter:** @happeoHQ (1,844 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10472126/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Mid-Market, 17% Enterprise #### What Are Happeo's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Integrations (5 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Intuitive (4 reviews) **Cons:** - Lack of Information (3 reviews) - Limited Options (3 reviews) - Missing Features (3 reviews) - Search Functionality (3 reviews) - Search Limitations (3 reviews) ### What Do G2 Reviewers Say About Happeo? *AI-generated summary from verified user reviews* **Pros:** - Users find Happeo to be **easy and intuitive to use** , with seamless integration and customizable options for their organization. - Users love the **easy integrations** with Google and Microsoft, simplifying the setup and access to user profiles. - Users appreciate the **intuitive ease of use** and effective integration, enhancing communication and collaboration significantly. - Users love the **easy integrations** with Google and Microsoft, streamlining their workflows and enhancing collaboration. - Users find Happeo to be **intuitive and user-friendly** , enhancing knowledge sharing and communication effortlessly across teams. **Cons:** - Users express a need for **more informative support** resources, highlighting limited self-help options and engagement features. - Users feel that Happeo has **limited options** for engagement and functionality, impacting the overall user experience. - Users desire **missing features** like polls, kudos, advanced analytics, and improved page editing for better engagement. - Users find the **search functionality lacking** in Happeo, wishing for enhanced results and more informative support options. - Users are frustrated by the **limited search functionality** , finding it insufficient for their needs and support information lacking. #### What Are Recent G2 Reviews of Happeo? **"[Easy to Navigate and Keeps Our HR and Company Details in One Place](https://www.g2.com/survey_responses/happeo-review-12774235)"** **Rating:** 5.0/5.0 stars *— Daniel O.* [Read full review](https://www.g2.com/survey_responses/happeo-review-12774235) --- **"[Happeo- A good to have service for your Organisation](https://www.g2.com/survey_responses/happeo-review-11498394)"** **Rating:** 4.5/5.0 stars *— Aman K.* [Read full review](https://www.g2.com/survey_responses/happeo-review-11498394) --- #### What Are G2 Users Discussing About Happeo? - [What is Happeo used for?](https://www.g2.com/discussions/what-is-happeo-used-for) ### 7. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 209 **How Do G2 Users Rate DevRev?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.8/10 (Category avg: 9.1/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 8.5/10 (Category avg: 9.2/10) **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, HR Specialist - **Top Industries:** Computer Software, Financial Services - **Company Size:** 54% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Efficiency (48 reviews) - Features (46 reviews) - Helpful (36 reviews) - Insights (27 reviews) **Cons:** - Missing Features (29 reviews) - Limited Features (20 reviews) - Lack of Features (18 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. **Cons:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. #### What Are Recent G2 Reviews of DevRev? **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- ### 8. [Yet Another Mail Merge (YAMM)](https://www.g2.com/products/yet-another-mail-merge-yamm/reviews) YAMM is the best and easiest mail merge tool for Gmail. Send mass personalized emails in bulk directly from Google Sheets and Gmail. Deliver mass emails to the primary inbox. Get an open rate up to 20x higher than with traditional emailing solutions such as Mailchimp or Hubspot. Whether it be for personal or professional use, Yet Another Mail Merge has something for everyone. For example, many companies have turned to YAMM to create outbound sales email campaigns. Other uses include link building, parent-teacher communication, non-profit fundraising, Google form submission notifications, seasons greetings, and sending individualized download links to recipients. Our users come from organizations of all sizes, industries, and locations. Why YAMM? YAMM is a powerful mail merge tool that lets you create messages directly from Gmail and track opens, clicks, bounces, and responses in real-time directly from Google Sheets. Features include the ability to segment contacts, send follow up campaigns to specific groups, create personalized subject lines, email body, links, images, and attachments, include one-click polls, and customization via HTML and CSS. With a 4.8/5 rating on over 19,000 reviews and 10,000,000 installs in the Google Workspace Marketplace, YAMM is a top-rated app trusted by 150,000 organizations. If you need help, YAMM has a world class support team that can help you with your requests. Contact them here: https://support.yet-another-mail-merge.com/hc/en-us/requests/new YAMM is built by the same team that brought you products like AODocs, Awesome Table, and Form Publisher, which has some of the best Google Workspace expertise in the world. **Average Rating:** 4.3/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Yet Another Mail Merge (YAMM)?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.0/10 (Category avg: 9.1/10) - **Quality of Support:** 7.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 9.2/10) **Who Is the Company Behind Yet Another Mail Merge (YAMM)?** - **Seller:** [Talarian](https://www.g2.com/sellers/talarian) - **Year Founded:** 2015 - **HQ Location:** Paris, FR - **Twitter:** @talarianhq (254 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/talarian/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 66% Small-Business, 46% Mid-Market #### What Are Yet Another Mail Merge (YAMM)'s Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Email Tracking (10 reviews) - Email Marketing (7 reviews) - Tracking (7 reviews) - Easy Integration (6 reviews) **Cons:** - Email Management (7 reviews) - Email Management Issues (4 reviews) - Expensive (4 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Yet Another Mail Merge (YAMM)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of YAMM, finding it accessible and user-friendly for email personalization. - Users appreciate the **convenient email tracking** of YAMM, making bulk email management simple and effective. - Users appreciate the **effective email marketing** capabilities of YAMM, enabling cost-efficient engagement and detailed analytics. - Users appreciate the **convenient tracking** features of YAMM, which enhance their email marketing efforts significantly. - Users appreciate the **easy integration** of YAMM with Google Sheets, simplifying email personalization and bulk sending. **Cons:** - Users find the **email management limitations** frustrating, including daily sending caps and occasional tracking issues. - Users face **email management issues** with YAMM, leading to increased bounces and regular emails being marked as spam. - Users find the **price of the paid app to be high** , especially considering the email frequency limitations imposed by Google. - Users note the **limited features** of YAMM, particularly its sending limits and lack of advanced customization options. - Users find the **limited email template options** and lack of image sharing features hinder effective use of YAMM. #### What Are Recent G2 Reviews of Yet Another Mail Merge (YAMM)? **"[Easiest Mail Merge Tool for Gmail](https://www.g2.com/survey_responses/yet-another-mail-merge-yamm-review-10381111)"** **Rating:** 5.0/5.0 stars *— Archita G.* [Read full review](https://www.g2.com/survey_responses/yet-another-mail-merge-yamm-review-10381111) --- **"[Effortless Setup and Intuitive Interface Make YAMM a Standout](https://www.g2.com/survey_responses/yet-another-mail-merge-yamm-review-12066388)"** **Rating:** 5.0/5.0 stars *— Kris H.* [Read full review](https://www.g2.com/survey_responses/yet-another-mail-merge-yamm-review-12066388) --- #### What Are G2 Users Discussing About Yet Another Mail Merge (YAMM)? - [What is Yet Another Mail Merge (YAMM) used for?](https://www.g2.com/discussions/what-is-yet-another-mail-merge-yamm-used-for) - [How does YAMM work?](https://www.g2.com/discussions/how-does-yamm-work) - [Is yet another mail merge safe?](https://www.g2.com/discussions/is-yet-another-mail-merge-safe) - 2 comments - [Is yet another mail merge free?](https://www.g2.com/discussions/is-yet-another-mail-merge-free) - 1 comment - [How do I use yet another mail merge?](https://www.g2.com/discussions/how-do-i-use-yet-another-mail-merge) - 1 comment ### 9. [Collavate](https://www.g2.com/products/collavate/reviews) Collavate is an easy to use document collaboration tool that helps make idea creation a reality. With security options, all the necessary document tools and features, Collavate meets your needs for simplified workflow automation and team member sharing. Easy to set up Google Docs and Drive Add-on makes document archiving applications easier than ever before in a safe environment perfect for any situation. It provides a secure, centralized place to manage documents and compliance workflow for Google Workspace. With industry experts working behind the scenes to bring you the most relevant features, you can trust Collavate to bring you the features you need without cramming in features you don’t. Plus, compliances such as ISO 9001 , GDPR, HIPAA, ISO 13485 are easy to achieve. We support the entire process of planning, brainstorming, drafting, reviewing, correcting and publishing documents. Group messaging lets you chat in an organized way with other team members while you’re working. You can share screenshots, links, videos, and more using the messenger feature. We have a wide range of collaboration capabilities for corporate documentation, including automated workflows, ledger, reminder/due-date for approval, audit trail, version control and document template options. Automate workflows and establish communication with Collavate with a variety of tasks that require document control, editing, and document collaboration. Issues or Questions: support@collavate.com **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **How Do G2 Users Rate Collavate?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Ease of Admin:** 9.3/10 (Category avg: 9.1/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Collavate?** - **Seller:** [Netkiller](https://www.g2.com/sellers/netkiller) - **Year Founded:** 2005 - **HQ Location:** Palo Alto, California - **Twitter:** @netkiller_cloud (54 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1644003 (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Financial Services - **Company Size:** 42% Mid-Market, 39% Enterprise #### What Are Recent G2 Reviews of Collavate? **"[my employer Project management superpower](https://www.g2.com/survey_responses/collavate-review-8057042)"** **Rating:** 5.0/5.0 stars *— Jacob C.* [Read full review](https://www.g2.com/survey_responses/collavate-review-8057042) --- **"[The product is awesome.](https://www.g2.com/survey_responses/collavate-review-9375011)"** **Rating:** 5.0/5.0 stars *— Benjamin D.* [Read full review](https://www.g2.com/survey_responses/collavate-review-9375011) --- #### What Are G2 Users Discussing About Collavate? - [What does Collavate do?](https://www.g2.com/discussions/what-does-collavate-do) - [Is Collavate free?](https://www.g2.com/discussions/is-collavate-free) - [What is Collavate Google Drive?](https://www.g2.com/discussions/what-is-collavate-google-drive) - 1 comment - [What is Collavate?](https://www.g2.com/discussions/what-is-collavate) ### 10. [Gmelius](https://www.g2.com/products/gmelius/reviews) Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. **Average Rating:** 4.4/5.0 **Total Reviews:** 756 **How Do G2 Users Rate Gmelius?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.3/10 (Category avg: 9.1/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Gmelius?** - **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) - **Year Founded:** 2016 - **HQ Location:** Geneva - **Twitter:** @gmelius (1,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Gmelius's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Email Management (14 reviews) - Collaboration (12 reviews) - Team Collaboration (12 reviews) - Communication (11 reviews) **Cons:** - Email Management Issues (8 reviews) - Missing Features (8 reviews) - Performance Issues (6 reviews) - Email Issues (5 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About Gmelius? *AI-generated summary from verified user reviews* **Pros:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. **Cons:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. #### What Are Recent G2 Reviews of Gmelius? **"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"** **Rating:** 5.0/5.0 stars *— Hasan J.* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148) --- **"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609) --- #### What Are G2 Users Discussing About Gmelius? - [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for) ### 11. [Drag](https://www.g2.com/products/drag/reviews) Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native **Average Rating:** 4.5/5.0 **Total Reviews:** 254 **How Do G2 Users Rate Drag?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Ease of Admin:** 8.8/10 (Category avg: 9.1/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.8/10 (Category avg: 9.2/10) **Who Is the Company Behind Drag?** - **Seller:** [DragApp.com](https://www.g2.com/sellers/dragapp-com) - **Year Founded:** 2018 - **HQ Location:** London - **Twitter:** @lovedragapp (913 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11211399/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism - **Company Size:** 85% Small-Business, 11% Mid-Market #### What Are Drag's Pros and Cons? **Pros:** - Collaboration (6 reviews) - Organization (6 reviews) - Team Collaboration (6 reviews) - Ease of Use (5 reviews) - Email Management (5 reviews) **Cons:** - Limited Customization (3 reviews) - Difficult Setup (2 reviews) - Lack of Customization (2 reviews) - Learning Curve (2 reviews) - Steep Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Drag? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. **Cons:** - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. #### What Are Recent G2 Reviews of Drag? **"[Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration](https://www.g2.com/survey_responses/drag-review-12282374)"** **Rating:** 5.0/5.0 stars *— Marwin W.* [Read full review](https://www.g2.com/survey_responses/drag-review-12282374) --- **"[Drag Boosts Team Productivity Despite Initial Learning Curve](https://www.g2.com/survey_responses/drag-review-11837542)"** **Rating:** 5.0/5.0 stars *— Julio F.* [Read full review](https://www.g2.com/survey_responses/drag-review-11837542) --- #### What Are G2 Users Discussing About Drag? - [What is Drag used for?](https://www.g2.com/discussions/what-is-drag-used-for) ## What Is Google Workspace Communication Tools ? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps) ## What Software Categories Are Similar to Google Workspace Communication Tools ? - [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)