# Best Digital Customer Service Platforms *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time. Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks. To qualify for inclusion in the Digital Customer Service category, a product must: - Organize external customer inquiries into tickets for support agents - Provide instant messaging capabilities between customer service representatives and website visitors - Provide information and assist customers in completing common tasks without human interaction - Provide 24-hour support to customers seeking assistance - Be included in the help desk, customer self-service, and live chat categories ## Top Digital Customer Service Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Omnichannel case resolution with Salesforce-native AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,520 reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)" | | 3 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,648 reviews) | Omnichannel ticketing with unified agent workspace | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multichannel ticket routing with automation workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 5 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 6 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (450 reviews) | Cross-functional case resolution with connected workflows | "[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)" | | 7 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,719 reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,444 reviews) | AI-assisted omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 9 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel member engagement with AI-human handoff | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 10 | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5.0 (676 reviews) | Omnichannel customer engagement with AI-powered agent workflows | "[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)" | ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=55256&focus%5B%5D=3270&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=talkdesk) ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 123 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.57%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,100+ Authentic Reviews - 123+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Digital Customer Service Platforms Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - **Best Free Software:** [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) --- **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-07-14T17%3A58%3A44Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Fopen_modal_url%3D%252Fproducts%252Fdevrev-devrev%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fdigital-customer-service-platforms%2526source%253Dcategory&secure%5Btoken%5D=64618f45119893389a1baf75445b9cf9f7b499f4fe3f2f8d38761b71d3fdf234&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Digital Customer Service Platforms Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,969 **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Complexity (697 reviews) - Learning Curve (583 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) - Complex Usability (423 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Agentforce Service, which simplifies configuration and management processes effectively. - Users appreciate the **centralized management of customer support** interactions, enhancing efficiency and satisfaction through AI-driven automation. - Users appreciate the **efficient case management** feature, enabling quick access to comprehensive information for superior customer service. - Users appreciate the **efficiency** of Agentforce Service, as it boosts productivity and streamlines case management in one portal. - Users value the **helpful guides** provided by Salesforce Service Cloud, making setup and usage remarkably easy and efficient. **Cons:** - Users find the **system complexity** challenging, struggling with configuration and integration across various platforms and data sources. - Users find the **steep learning curve** of Agentforce Service challenging, often needing expert assistance for effective use. - Users find the **steep learning curve** of Service Cloud challenging, especially for new team members needing extensive training. - Users find the **cost of Agentforce Service** to be a significant barrier, especially with escalating prices for additional features. - Users find the **complex usability** of Agentforce Service challenging, requiring technical skills for optimal customization and setup. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,520 **Who Is the Company Behind Zoho Desk?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Zoho Desk's Pros and Cons? **Pros:** - Ease of Use (622 reviews) - Features (462 reviews) - Ticket Management (337 reviews) - Integrations (317 reviews) - Intuitive (312 reviews) **Cons:** - Learning Curve (297 reviews) - Steep Learning Curve (211 reviews) - Limited Customization (183 reviews) - Complexity (166 reviews) - Not Intuitive (159 reviews) ### What Do G2 Reviewers Say About Zoho Desk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zoho Desk, appreciating its simple setup and customization options. - Users love the **customization features** of Zoho Desk, enhancing team visibility and streamlining email management effectively. - Users value the **email ticketing system** of Zoho Desk for its efficiency and seamless integration with other tools. - Users value the **seamless integrations** of Zoho Desk, enhancing collaboration across various communication platforms efficiently. - Users admire the **intuitive interface** of Zoho Desk, which simplifies ticket management and enhances customer support efficiency. **Cons:** - Users often face a **challenging learning curve** with Zoho Desk due to its busy interface and complex setup. - Users often experience a **steep learning curve** due to the cluttered interface and complex setup requirements. - Users note **limited customization** options can hinder the overall experience, impacting workflow and efficiency. - Users often find **complexity** in Zoho Desk's UI and customization, impacting smooth operation and onboarding. - Users find Zoho Desk's interface **not intuitive** , as it can be overwhelming and confusing for new users. #### What Are Recent G2 Reviews of Zoho Desk? **"[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13066335) --- **"[Practical Helpdesk Tool With Noticeable Drawbacks](https://www.g2.com/survey_responses/zoho-desk-review-13094515)"** **Rating:** 5.0/5.0 stars *— liu l.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13094515) --- #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 1 comment, 1 upvote ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,648 **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (395 reviews) - Customer Support (286 reviews) - Helpful (274 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (216 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (158 reviews) - Complexity (137 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, enhancing organization and speeding up customer support responses. - Users value the **centralized customer interactions** in Zendesk, enhancing speed and efficiency in support communications. - Users value the **efficient organization and automation** of Zendesk, enabling faster responses and improved customer experiences. - Users appreciate the **ease of use** of Zendesk, enabling efficient management of customer queries and seamless navigation. - Users find Zendesk's **ticket management** intuitive, enhancing teamwork and streamlining customer support effortlessly. **Cons:** - Users find Zendesk lacking in **essential features** , making customization and ticket management unnecessarily complex and frustrating. - Users find the **limited features** of Zendesk for Customer Service frustrating, lacking essential tools for effective integration. - Users find the **learning curve steep** for advanced features, complicating the initial experience with Zendesk Support Suite. - Users find the **limited customization** options in Zendesk challenging, requiring extensive time and research for optimal setup. - Users find the **complexity** of Zendesk challenging, particularly for first-time users navigating advanced features. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"** **Rating:** 5.0/5.0 stars *— David A.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 **Who Is the Company Behind Freshdesk?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Freshdesk's Pros and Cons? **Pros:** - Ease of Use (223 reviews) - Features (158 reviews) - Automation (122 reviews) - Ticket Management (117 reviews) - Efficiency (111 reviews) **Cons:** - Missing Features (69 reviews) - Limited Features (62 reviews) - Limited Customization (58 reviews) - Ticket Management (55 reviews) - Slow Loading (54 reviews) ### What Do G2 Reviewers Say About Freshdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshdesk, allowing quick adaptation and efficient management of tickets. - Users appreciate the **ease of use** of Freshdesk, allowing for quick ticket management and smooth implementation. - Users appreciate the **automation features** of Freshdesk, enhancing efficiency and significantly reducing manual workload. - Users appreciate the **effective ticket organization** in Freshdesk, enabling better tracking and timely responses. - Users praise the **efficiency** of Freshdesk, highlighting its ease of use and effective organization for managing tickets. **Cons:** - Users note the **lack of live chat features** , suggesting it would enhance Freshdesk's overall functionality. - Users find Freshdesk's **limited features** expensive, especially for educational institutions needing better customization and integrations. - Users find **limited customization** options in Freshdesk, restricting flexibility and complicating ticket management for smaller teams. - Users experience **duplicate ticket creation** and slow loading during high volume, impacting resolution times negatively. - Users experience **slow loading times** with Freshdesk, especially during high ticket volumes, affecting resolution efficiency. #### What Are Recent G2 Reviews of Freshdesk? **"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809) --- **"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"** **Rating:** 4.5/5.0 stars *— Aditya S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) --- #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### 5. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,819 **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (443 reviews) - Features (214 reviews) - Helpful (212 reviews) - Case Management (205 reviews) - Ticketing Management (195 reviews) **Cons:** - Limited Customization (125 reviews) - Limited Features (123 reviews) - Ticket Management (123 reviews) - Missing Features (117 reviews) - Ticketing System Issues (95 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Service Hub to be **incredibly easy to use** , enhancing their efficiency in managing customer interactions. - Users appreciate the **seamless connectivity and reporting features** of HubSpot Service Hub, enhancing their decision-making process. - Users value the **responsive support** from HubSpot Service Hub, ensuring quick assistance and effective customer management. - Users value the **seamless case handling** in HubSpot Service Hub, enhancing communication and efficiency across teams. - Users appreciate the **user-friendly ticketing management** of HubSpot Service Hub, enhancing efficiency and customer satisfaction. **Cons:** - Users find the **limited customization** in HubSpot Service Hub restricts creative design for forms and reporting. - Users find the **limited features** of HubSpot Service Hub frustrating, lacking essential custom reporting and onboarding options. - Users find the **ticket merging feature cumbersome** , complicating ticket management and notification processes significantly. - Users find the **missing features** in HubSpot Service Hub frustrating, especially as needs grow and customization feels limited. - Users struggle with the **ticketing system issues** in HubSpot Service Hub, affecting efficiency and notification management. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 6. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 450 **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate Consultant - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ServiceNow, praising its intuitive UI and efficient ticket management. - Users benefit from the **seamless functionality** of ServiceNow CSM, enhancing customer lifecycle management and workflow automation. - Users appreciate the **efficiency** of ServiceNow CSM, streamlining interactions and speeding up issue resolutions with automation. - Users appreciate the **smooth workflow and flexibility** of ServiceNow's case management features, enhancing efficiency and agent support. - Users value the **automation capabilities** of ServiceNow CSM, enhancing efficiency and speeding up issue resolution significantly. **Cons:** - Users find the **learning curve complicated** , making it challenging to navigate the onboarding and integration processes effectively. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, necessitating skilled personnel and robust training. - Users find the **limited customization options** challenging, impacting functionality and overall project tracking efficiency. - Users find the **complexity** of ServiceNow CSM's setup daunting, requiring extensive planning and practice to navigate effectively. - Users request **interface improvements** for better branding and flexibility, along with AI search and setup simplification. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- **"[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 7. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,719 **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (378 reviews) - Ease of Use (356 reviews) - Features (289 reviews) - Efficiency (237 reviews) - Customer Support (226 reviews) **Cons:** - Missing Features (135 reviews) - AI Limitations (117 reviews) - Limited Features (103 reviews) - Learning Curve (102 reviews) - Poor Customer Support (81 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users find Fin to be **incredibly powerful and useful** , offering quick access to knowledge and excellent support. - Users find Fin to be **very easy to use and customize** , enhancing their overall experience with effortless integration. - Users appreciate the **powerful and intuitive features** of Fin, enabling quick queries and seamless integration. - Users value the **efficiency** of Fin, which streamlines support and saves time for more complex interactions. - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. **Cons:** - Users find the **missing features** in Fin limit functionality and hinder effective communication and support. - Users find that Fin has **limited critical thinking and error-prone responses** , affecting its overall effectiveness and reliability. - Users find Fin's **limited features** frustrating, lacking essential integrations and causing unexpected costs with upsells. - Users find the **learning curve steep** due to complex setup and insufficient guidance on procedures and features. - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. #### What Are Recent G2 Reviews of Fin? **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 8. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,444 **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. **Cons:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 9. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (38 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users praise Glia's **exceptional customer support** , highlighting its promptness and effectiveness in enhancing the overall experience. - Users appreciate the **ease of use and helpful customer support** of Glia, enhancing their overall service experience. - Users appreciate the **ease of use** of Glia, facilitating seamless integration and effective member support. - Users commend Glia for its **efficiency** , streamlining support and improving service delivery across digital platforms. - Users appreciate Glia’s **innovative features** that enhance user experience and streamline digital support across platforms. **Cons:** - Users desire more **visibility into features** like reporting and integrations, feeling current options lack detail and clarity. - Users face **integration issues** when trying to connect Glia with other essential systems, hindering overall efficiency. - Users find the **limited features** of Glia restrict their ability to customize and understand the service effectively. - Users often face **poor customer support** , receiving generic responses that do not address specific inquiries effectively. - Users feel that **reporting lacks customization** and improvements are needed for better data visibility and integrity. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 10. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 676 **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Sprinklr Service, enhancing the effectiveness of customer experience management. - Users love the **user-friendly interface** of Sprinklr Service, enabling easy post management across multiple social media platforms. - Users appreciate the **professional support team** of Sprinklr Service, enhancing their experience with excellent service and cooperation. - Users value the **efficiency** of Sprinklr Service, managing all channels seamlessly through a single agent interface. - Users appreciate the **first-class customer support** of Sprinklr Service, always available and committed to enhancing the experience. **Cons:** - Users find the platform **overwhelmingly complex** , requiring extensive training and facing user management and technical issues. - Users note a **steep learning curve** with Sprinklr Service, requiring extensive training for effective usage. - Users find **missing features** in Sprinklr Service necessitate native posting, impacting workflow efficiency and convenience. - Users experience **slow loading times** with Sprinklr Service, which delays keyword fetching and case creation, impacting efficiency. - Users find a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)"** **Rating:** 5.0/5.0 stars *— Asrul R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 11. [RingCX](https://www.g2.com/products/ringcx/reviews) RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **Who Is the Company Behind RingCX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Computer Software - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are RingCX's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Features (14 reviews) - Customer Support (9 reviews) - Easy Setup (9 reviews) - Easy Implementation (7 reviews) **Cons:** - Call Issues (7 reviews) - Call Functionality (5 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About RingCX? *AI-generated summary from verified user reviews* **Pros:** - Users find RingCX to be **user-friendly** , easily accessible, and consistently improving with helpful features and training tools. - Users appreciate the **robust functionality** of RingCX, highlighting ease of use and consistent improvements. - Users value the **excellent customer support** of RingCX, enhancing ease of use and implementation for all. - Users emphasize the **fantastic easy setup** of RingCX, making it user-friendly and convenient for all functionalities. - Users praise RingCX for its **easy implementation** , making it simple for both agents and admins to utilize. **Cons:** - Users find the **call issues** frustrating, especially when relying on personal phones for work communications. - Users express frustration over the **need to use personal phones for work-related calls** , impacting their work-life balance. - Users find **limited features** in RingCX, particularly for specific configurations and advanced solutions compared to older platforms. - Users often express frustration over **missing features** , particularly regarding customization and integration with other platforms. - Users express frustration over **poor customer support** , citing slow response times and unresolved issues lasting over a week. #### What Are Recent G2 Reviews of RingCX? **"[Revolutionized Our Customer Support with Smooth Integration](https://www.g2.com/survey_responses/ringcx-review-12983805)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcx-review-12983805) --- **"[The digital translator with loaded features](https://www.g2.com/survey_responses/ringcx-review-13064687)"** **Rating:** 5.0/5.0 stars *— Ashwani T.* [Read full review](https://www.g2.com/survey_responses/ringcx-review-13064687) --- ### 12. [Kustomer](https://www.g2.com/products/kustomer/reviews) Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. **Average Rating:** 4.4/5.0 **Total Reviews:** 529 **Who Is the Company Behind Kustomer?** - **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer) - **Company Website:** https://www.kustomer.com - **Year Founded:** 2015 - **HQ Location:** Short Hills, US - **Twitter:** @kustomer (2,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10517045/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Member Experience Associate - **Top Industries:** Consumer Services, Retail - **Company Size:** 65% Mid-Market, 21% Small-Business #### What Are Kustomer's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Features (42 reviews) - Helpful (37 reviews) - Efficiency (30 reviews) - Automation (20 reviews) **Cons:** - Slow Performance (21 reviews) - Slow Loading (17 reviews) - Learning Curve (16 reviews) - Complexity (14 reviews) - Not Intuitive (13 reviews) ### What Do G2 Reviewers Say About Kustomer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kustomer, thanks to its intuitive interface and centralized customer information. - Users appreciate the **intuitive interface** of Kustomer, enjoying centralized customer information and seamless communication. - Users highlight the **centralized customer information** in Kustomer, making operations easier and more efficient for teams. - Users value the **efficiency** of Kustomer, appreciating its intuitive design and seamless integration with other platforms. - Users value the **automation features** of Kustomer for efficiently completing tasks and enhancing overall productivity. **Cons:** - Users experience **slow performance** with Kustomer, affecting workflow and productivity due to lagging load times and interface issues. - Users often experience **slow loading** issues with Kustomer, impacting productivity during busy periods and case management. - Users find the **learning curve steep** and the interface clunky, complicating initial usage and navigation. - Users find Kustomer's **complexity** challenging, noting a steep learning curve and navigation difficulties for newcomers. - Users find the **interface complex and challenging** , leading to confusion and a lengthy onboarding process. #### What Are Recent G2 Reviews of Kustomer? **"[Unified View and Workflow Ease with Kustomer](https://www.g2.com/survey_responses/kustomer-review-11826298)"** **Rating:** 4.5/5.0 stars *— Austin J.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298) --- **"[All-in-One Customer Support Hub with an Appealing UI](https://www.g2.com/survey_responses/kustomer-review-12847358)"** **Rating:** 5.0/5.0 stars *— Ashwin B.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-12847358) --- #### What Are G2 Users Discussing About Kustomer? - [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for) ### 13. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 599 **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively. - Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries. - Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly. - Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features. - Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations. **Cons:** - Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity. - Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively. - Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality. - Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively. - Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 14. [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Gladly, allowing for seamless engagement and efficient support interactions. - Users value Gladly for its **helpfulness** , providing easy access to tools that enhance agent efficiency and organization. - Users love the **innovative features** of Gladly, enhancing customer experience with automation and reliable support. - Users find Gladly's **efficiency** essential for streamlining support workflows and enhancing overall customer experience. - Users appreciate the **collaborative and user-friendly tools** of Gladly, enhancing efficiency in customer service interactions. **Cons:** - Users find **missing features** in Gladly, leading to inefficiencies and a lack of tailored support for specific needs. - Users find the **complexity** in managing notifications and custom attributes can hinder their overall experience with Gladly. - Users find Gladly has **limited features** , affecting efficiency and the tool's overall effectiveness for their needs. - Users experience a **slight learning curve** initially, though onboarding support helps make it manageable. - Users find the **limited customization** in Gladly restricts their ability to tailor reports and adapt to specific needs. #### What Are Recent G2 Reviews of Gladly? **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 15. [Re:amaze](https://www.g2.com/products/re-amaze/reviews) Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **Who Is the Company Behind Re:amaze?** - **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy) - **Year Founded:** 1997 - **HQ Location:** Scottsdale, AZ - **Twitter:** @GoDaddy (274,844 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7846/ (9,011 employees on LinkedIn®) - **Ownership:** NYSE:GDDY **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Retail, Sporting Goods - **Company Size:** 81% Small-Business, 17% Mid-Market #### What Are Re:amaze's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Flexibility (1 reviews) ### What Do G2 Reviewers Say About Re:amaze? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** of Re:amaze, enhancing their overall experience and satisfaction. - Users value the **flexibility** of Re:amaze's options, enhancing support and affordability with new AI features. #### What Are Recent G2 Reviews of Re:amaze? **"[Great Chat!](https://www.g2.com/survey_responses/re-amaze-review-7329257)"** **Rating:** 5.0/5.0 stars *— Greg R.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257) --- **"[Absolutely amazing tool, very intuitive and integrates well](https://www.g2.com/survey_responses/re-amaze-review-7694891)"** **Rating:** 4.5/5.0 stars *— Christoph D.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891) --- #### What Are G2 Users Discussing About Re:amaze? - [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for) ### 16. [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,443 **Who Is the Company Behind Front?** - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** https://frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ (9,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fronthq/ (536 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small-Business, 42% Mid-Market #### What Are Front's Pros and Cons? **Pros:** - Ease of Use (165 reviews) - Team Collaboration (145 reviews) - Features (128 reviews) - Communication (127 reviews) - Helpful (97 reviews) **Cons:** - Missing Features (67 reviews) - Email Issues (58 reviews) - Email Management (54 reviews) - Email Management Issues (37 reviews) - Limited Features (35 reviews) ### What Do G2 Reviewers Say About Front? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in Front, enjoying seamless integration and straightforward email management every day. - Users appreciate the **effective team collaboration** in Front, boosting communication and workflow organization seamlessly. - Users appreciate Front's **clean interface and robust features** , enhancing focus, collaboration, and efficient team communication. - Users value the **effective communication** features of Front, facilitating fast email management and seamless team collaboration. - Users appreciate the **effective communication tools** in Front, enhancing organization and streamlining internal collaboration. **Cons:** - Users express frustration over **missing features** like improved email search and folder organization, hindering efficiency. - Users report **email issues** that hinder management, including tagging problems and a subpar search functionality. - Users find **email management confusing** , struggling to locate past emails and manage long threads intuitively. - Users face **email management issues** with Front, including limited organization options and inconsistent performance during usage. - Users find Front's **limited features** and high costs challenging, especially for small to medium-sized businesses. #### What Are Recent G2 Reviews of Front? **"[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)"** **Rating:** 4.5/5.0 stars *— Zoe M.* [Read full review](https://www.g2.com/survey_responses/front-review-12997871) --- **"[A Powerful Solution for Team Collaboration and Customer Communication](https://www.g2.com/survey_responses/front-review-13019442)"** **Rating:** 5.0/5.0 stars *— Victoire P.* [Read full review](https://www.g2.com/survey_responses/front-review-13019442) --- #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### 17. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 140 **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,658 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 35% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of BoldDesk, noting its intuitive design and seamless integration for efficient collaboration. - Users appreciate the **user-friendly interface** of BoldDesk, which simplifies tasks and enhances collaborative efforts across departments. - Users appreciate the **fast and helpful customer support** provided by BoldDesk, enhancing their overall experience. - Users highlight the **easy setup** of BoldDesk, making it user-friendly and seamlessly integrable with other apps. - Users commend the **intuitive interface** of BoldDesk, highlighting its simplicity and overall usability for effortless access. **Cons:** - Users notice the **missing built-in RMM feature** and limited AI capabilities, hindering effective device management and support. - Users find the **learning curve steep** , feeling overwhelmed by features and integration requirements, especially without extensive tutorials. - Users find the **limited customization options** in BoldDesk restrict their ability to tailor the platform to their needs. - Users find the **customer portal difficult to operate** , leading to an overwhelming experience at times. - Users face **ticketing issues** that hamper organization, such as limited filters and inconvenient user activity logs. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk Makes Support Smooth with Easy Ticketing, Automation, and Helpful Support](https://www.g2.com/survey_responses/bolddesk-review-12779837)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12779837) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 18. [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 **Who Is the Company Behind Crisp?** - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** https://www.linkedin.com/company/crisp-im/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 86% Small-Business, 12% Mid-Market #### What Are Crisp's Pros and Cons? **Pros:** - Customer Support (30 reviews) - Features (28 reviews) - Helpful (28 reviews) - Ease of Use (21 reviews) - Intuitive (17 reviews) **Cons:** - Missing Features (10 reviews) - Limited Features (7 reviews) - Lack of Features (5 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Crisp? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Crisp, appreciating its responsiveness and effectiveness in enhancing their experience. - Users love the **user-friendly features** of Crisp, which enhance customer interactions and improve support efficiency. - Users appreciate the **advanced segmentation and automation** features of Crisp, enhancing customer interactions and support efficiency. - Users find Crisp to be **incredibly user-friendly** , enabling quick understanding and resolution of customer concerns effortlessly. - Users appreciate the **intuitive interface** of Crisp, making it easy to manage conversations and respond effectively. **Cons:** - Users note a lack of **essential features** in Crisp, especially regarding notifications and article management options. - Users find Crisp lacking in **features** , particularly for article editing and data management, limiting overall effectiveness. - Users are frustrated by the **lack of essential features** , making basic tasks unnecessarily complicated and time-consuming. - Users find Crisp to be **expensive for small businesses** due to essential features being behind higher-tier plans. - Users find the **learning curve challenging** , taking time to grasp the logic and effectively use the features. #### What Are Recent G2 Reviews of Crisp? **"[All-in-One Helping Turn Customer Conversations into Sales.](https://www.g2.com/survey_responses/crisp-review-13042879)"** **Rating:** 4.5/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) --- **"[Perfect Solution for Diverse App Branding and Support](https://www.g2.com/survey_responses/crisp-review-12844712)"** **Rating:** 5.0/5.0 stars *— Ketul P.* [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) --- #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### 19. [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games. **Average Rating:** 4.9/5.0 **Total Reviews:** 39 **Who Is the Company Behind Sobot Omnichannel Suite?** - **Seller:** [Sobot](https://www.g2.com/sellers/sobot) - **Company Website:** https://sobot.io - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/sobotofficial (101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Retail - **Company Size:** 60% Mid-Market, 48% Small-Business #### What Are Sobot Omnichannel Suite's Pros and Cons? **Pros:** - Helpful (203 reviews) - Features (163 reviews) - Ease of Use (149 reviews) - Efficiency (126 reviews) - Customer Support (115 reviews) **Cons:** - Limited Customization (46 reviews) - Missing Features (41 reviews) - Learning Curve (37 reviews) - Limited Features (34 reviews) - Steep Learning Curve (25 reviews) ### What Do G2 Reviewers Say About Sobot Omnichannel Suite? *AI-generated summary from verified user reviews* **Pros:** - Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels. - Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility. - Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly. - Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications. - Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels. **Cons:** - Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort. - Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency. - Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable. - Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support. - Users find the **steep learning curve** challenging, especially with advanced workflows and custom reports requiring considerable setup time. #### What Are Recent G2 Reviews of Sobot Omnichannel Suite? **"[Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)"** **Rating:** 5.0/5.0 stars *— Adrien J.* [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699) --- **"[Sobot Streamlines Support with Smart Automation and Real-Time Chat Monitoring](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501)"** **Rating:** 5.0/5.0 stars *— Aaron R.* [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501) --- ### 20. [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews) SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution **Average Rating:** 4.4/5.0 **Total Reviews:** 249 **Who Is the Company Behind SAP Service Cloud?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Mid-Market, 34% Enterprise #### What Are SAP Service Cloud's Pros and Cons? **Pros:** - Ease of Use (86 reviews) - Features (82 reviews) - Efficiency (57 reviews) - Integrations (41 reviews) - Case Management (37 reviews) **Cons:** - Learning Curve (49 reviews) - Complexity (41 reviews) - Expensive (38 reviews) - Steep Learning Curve (38 reviews) - Limited Customization (33 reviews) ### What Do G2 Reviewers Say About SAP Service Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of SAP Service Cloud, finding it simplifies customer interactions and boosts efficiency. - Users value the **robust customization tools** and features in SAP Service Cloud that enhance efficiency and service quality. - Users value the **efficiency** of SAP Service Cloud, enjoying streamlined operations and improved response times across all channels. - Users value the **strong integration with other SAP solutions** that enhances customer data consistency and service workflows. - Users appreciate the **automated processes and efficient SLA tracking** in SAP Service Cloud for managing customer issues effectively. **Cons:** - Users find the **steep learning curve** of SAP Service Cloud challenging, complicating configuration and customization efforts. - Users find the **complexity of the interface** overwhelming, hindering navigation and requiring extensive training for effective use. - Users find SAP Service Cloud to be **expensive** , with significant costs due to required extensive training and time investment. - Users find SAP Service Cloud's **steep learning curve** overwhelming, with complex configurations and the need for extensive understanding. - Users find **limited customization** options challenging, making initial setup and tailored workflows time-consuming and complex. #### What Are Recent G2 Reviews of SAP Service Cloud? **"[Comprehensive Integration and Insights, Minor UI Hurdles](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)"** **Rating:** 5.0/5.0 stars *— Carl N.* [Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561) --- **"[SAP Service Cloud Keeps Customer Service Organized and Collaborative](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)"** **Rating:** 4.0/5.0 stars *— Mr. Prakash G.* [Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516) --- #### What Are G2 Users Discussing About SAP Service Cloud? - [What is SAP Service Cloud used for?](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for) ### 21. [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 551 **Who Is the Company Behind Gorgias?** - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** https://www.gorgias.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio (3,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (519 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Gorgias's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Integrations (24 reviews) - Features (18 reviews) - Easy Integrations (17 reviews) - Helpful (17 reviews) **Cons:** - Learning Curve (8 reviews) - Expensive (7 reviews) - Missing Features (7 reviews) - Ticketing Issues (7 reviews) - Lack of Features (6 reviews) ### What Do G2 Reviewers Say About Gorgias? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Gorgias, streamlining customer support with seamless multi-channel integration. - Users love Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency significantly. - Users love Gorgias for its **seamless integration** with multiple channels, enhancing customer support efficiency and ease of use. - Users love the **easy integrations** of Gorgias, enabling seamless connections with various platforms for efficient customer support. - Users find Gorgias to be an **incredibly helpful support tool** that streamlines customer service and boosts efficiency. **Cons:** - Users experience a **learning curve during setup** , requiring time for training and adjustments to optimize performance. - Users find Gorgias to be **too expensive** , wishing for a more affordable option or integrated AI services. - Users find the **missing features** of Gorgias frustrating, particularly with channel connectivity and limited reporting options. - Users report **ticketing issues** , including high charges for exceeding limits and persistent glitches affecting functionality. - Users find the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **"[Deep Shopify Integration That Makes Customer Support Faster and More Efficient](https://www.g2.com/survey_responses/gorgias-review-12662280)"** **Rating:** 4.0/5.0 stars *— Mitchell O.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) --- **"[Effortless Customer Service Consolidation and Automation](https://www.g2.com/survey_responses/gorgias-review-12724740)"** **Rating:** 5.0/5.0 stars *— Luis S.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) --- #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### 22. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Capacity, appreciating its simplicity and helpful features for efficient workflows. - Users find Capacity's **support team and documentation incredibly helpful** , enhancing their experience and overall productivity. - Users value the **efficiency** of Capacity, appreciating time-saving automation and streamlined client communication in one place. - Users commend the **exceptional customer support** from the Capacity team, enhancing collaboration and overall experience. - Users praise the **easy setup** of Capacity, enjoying a seamless transition and efficient, organized support workflows. **Cons:** - Users find the **complex setup** of Capacity time-consuming and recommend thorough preparation for a smoother experience. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources and a well-prepared implementation team. - Users find the **inadequate features** of Capacity limiting, especially missing asset management capabilities for support tasks. - Users note a **lack of essential features** , particularly for asset management, impacting collaboration and effectiveness. - Users find the **learning curve challenging** , requiring time and a solid implementation team for successful setup. #### What Are Recent G2 Reviews of Capacity? **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 23. [Help Scout](https://www.g2.com/products/help-scout/reviews) Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. **Average Rating:** 4.4/5.0 **Total Reviews:** 418 **Who Is the Company Behind Help Scout?** - **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout) - **Company Website:** https://www.helpscout.com/ - **Year Founded:** 2011 - **HQ Location:** Boston, MA - **Twitter:** @helpscout (11,601 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (291 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are Help Scout's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Helpful (11 reviews) - Customer Support (7 reviews) - Knowledge Base (7 reviews) **Cons:** - Lack of Features (8 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Limited Customization (4 reviews) - Limited Functionality (4 reviews) ### What Do G2 Reviewers Say About Help Scout? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Help Scout, finding its interface intuitive and efficient for collaboration. - Users appreciate the **intuitive interface and team collaboration** features of Help Scout, enhancing customer support efficiency. - Users find Help Scout **extremely helpful** for managing teams, tracking conversations, and responding efficiently to client queries. - Users highlight the **responsive customer support** of Help Scout, enhancing their overall experience with efficient solutions. - Users appreciate the **knowledge base availability** of Help Scout, empowering customers to find solutions independently. **Cons:** - Users find **limited advanced features** in Help Scout, which can hinder customization and reporting for teams. - Users find Help Scout's **limited features** restricts advanced reporting and customization, affecting overall efficiency. - Users note the **missing features** in Help Scout, particularly in reporting options and customization, affecting usability. - Users find **customization options limited** in Help Scout, making it challenging for complex workflows and preferences. - Users feel Help Scout has **limited functionality** , wishing for more features and improved interface options. #### What Are Recent G2 Reviews of Help Scout? **"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"** **Rating:** 4.0/5.0 stars *— Afzal M.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841) --- **"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"** **Rating:** 4.0/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419) --- #### What Are G2 Users Discussing About Help Scout? - [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for) - [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment - [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments - [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment - [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment ### 24. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, facilitating efficient communication and quick resolution of support requests. - Users love the **user-friendly ticketing solution** of LiveAgent, enhancing collaboration and streamlining cross-channel customer interactions. - Users value the **impressive customer support** of LiveAgent, benefiting from quick responses and efficient issue resolution. - Users appreciate the **helpful support system** of LiveAgent, enhancing communication and resolving issues efficiently. - Users value the **efficiency of LiveAgent** , especially its seamless integration and real-time chat capabilities for improved customer support. **Cons:** - Users experience a **steep learning curve** with LiveAgent due to its outdated interface and complex features. - Users experience **missing features** in LiveAgent, including poor mobile functionality and limited customization options. - Users find LiveAgent's interface **not intuitive** , requiring extensive time to navigate and understand its features. - Users face a **steep learning curve** with LiveAgent due to its outdated interface and complex feature navigation. - Users report **integration issues** with WhatsApp and Facebook, limiting interaction and functionality in LiveAgent. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 25. [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 **Who Is the Company Behind Comm100?** - **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) - **Company Website:** https://www.comm100.com - **Year Founded:** 2009 - **HQ Location:** Vancouver, Canada - **Twitter:** @Comm100 (4,688 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/comm100-network-corporation/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Gambling & Casinos - **Company Size:** 48% Small-Business, 37% Mid-Market #### What Are Comm100's Pros and Cons? **Pros:** - Features (9 reviews) - Ease of Use (8 reviews) - Helpful (7 reviews) - Customer Support (5 reviews) - Efficiency (5 reviews) **Cons:** - Chatbot Issues (2 reviews) - Improvements Needed (2 reviews) - Integration Issues (2 reviews) - Issue Resolution (2 reviews) - Update Issues (2 reviews) ### What Do G2 Reviewers Say About Comm100? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface and robust AI features** of Comm100, significantly enhancing their support operations. - Users praise the **ease of use** of Comm100, highlighting its intuitive design and seamless integration into operations. - Users find Comm100 to be very **helpful** with intuitive features and excellent support for customer interactions. - Users appreciate the **responsive and supportive customer support** from Comm100, enhancing their overall satisfaction and experience. - Users highlight the **efficiency** of Comm100, noting its fast response times and streamlined customer support operations. **Cons:** - Users experience **AI chatbot struggles** with issue resolution and face integration challenges with HubSpot during downtime. - Users feel that **improvements are needed** as updates are infrequent, limiting the potential of Comm100's features. - Users often face **integration issues** with Comm100 Live Chat, particularly when linking it to HubSpot, affecting usability. - Users report that the **AI chatbot struggles with issue resolution** when human agents are unavailable, impacting support quality. - Users struggle with **update issues** , as manual segment adjustments hinder efficiency and requested enhancements are often ignored. #### What Are Recent G2 Reviews of Comm100? **"[Responsive Support and a Smooth Desktop Experience](https://www.g2.com/survey_responses/comm100-review-12885472)"** **Rating:** 5.0/5.0 stars *— Brian M.* [Read full review](https://www.g2.com/survey_responses/comm100-review-12885472) --- **"[Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration](https://www.g2.com/survey_responses/comm100-review-12855831)"** **Rating:** 4.5/5.0 stars *— Verified User in Sports* [Read full review](https://www.g2.com/survey_responses/comm100-review-12855831) --- #### What Are G2 Users Discussing About Comm100? - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) - [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat) - [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best) ## What Is Digital Customer Service Platforms? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Digital Customer Service Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)