I like DevRev for its easy task tracking and assignment capabilities. It's great because you can create tasks quickly, and the assignment history feature is super helpful. It assists in tracking which user played which part and helps in deciding ownership. The transition to DevRev was smooth for our team, which made things easier. We switched from Jira for financial reasons, and I'm glad we made the change. Review collected by and hosted on G2.com.

Navigation should be fast and sometimes the site crashes. Review collected by and hosted on G2.com.

It’s good for email, but the chat sometimes lags. Review collected by and hosted on G2.com.

The chat is lagging, and the email translation feature isn’t working. Review collected by and hosted on G2.com.

It centralizes everything I need for customer support

API very helpful, I intend on implementing custom solutions in the future Review collected by and hosted on G2.com.

- Cant rearrange fields in Tickets, Issues

- Cant rearrange views in lefthand sidebar

- AI assistant for writing ticket responses most ineffective (grammar setting is okay)

- Main search for content within tickets terrible; ticket search slightly better Review collected by and hosted on G2.com.

I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance. Review collected by and hosted on G2.com.

Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM. Review collected by and hosted on G2.com.

I find the computer function in DevRev really helpful, even if it's not 100% accurate, because it helps me find information in a short period of time. The AI capabilities make work faster and more effective. Review collected by and hosted on G2.com.

I think the interface, I believe the Devrev team can still do better version , we are looking forwards to see it! Review collected by and hosted on G2.com.

Generating and downloading reports are so easy and accurate Review collected by and hosted on G2.com.

Sometimes when switching between multiple tickets, it lags. Review collected by and hosted on G2.com.

Creating tickets is very easy. We can filter the tabs as per our convenience, and reports can be downloaded in no time. Review collected by and hosted on G2.com.

I like the way it works and refreshes automatically while I’m using it, but I wish it ran a bit faster and felt more responsive. Review collected by and hosted on G2.com.

easy to use as campare to other tools like jira Review collected by and hosted on G2.com.

For me, it can be difficult to navigate to certain things, but I usually stick to a specific dashboard, so it isn’t a big issue for me. Review collected by and hosted on G2.com.

What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering.

The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets. Review collected by and hosted on G2.com.

What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve:

Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.

Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.

Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.

Mobile experience – works fine for basic tasks, but advanced features are better on desktop.

Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.

That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence. Review collected by and hosted on G2.com.

The best part is user interface and user friendly Review collected by and hosted on G2.com.

At times, the speed is very slow, and it takes a while to retrieve information. Review collected by and hosted on G2.com.