--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 211 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 211 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Good tool to uncover user behaviour **Rating:** 3.5/5.0 stars **Reviewed by:** Subhash P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about DevRev?** Heatmaps and the ability to view user app activity recordings help make key product decisions. **What do you dislike about DevRev?** If the product could add some key product/UX recommendations based on the data it collects, it could add more value. **What problems is DevRev solving and how is that benefiting you?** Uncovering user behaviour ### 2. Best tool for heat mapping **Rating:** 4.5/5.0 stars **Reviewed by:** Ritvik J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about DevRev?** Awesome Technical Support. Detailed report - Great tool to analyze the user journey and where they are getting stuck or facing issues. The user experience is pretty good. **What do you dislike about DevRev?** Notifications are not instant as it doesn't ensure us to take prompt action. Integrations with the communications tools is missing. Apart from that everything is great. **Recommendations to others considering DevRev:** Recommended to any kind of B2C Tech startup. **What problems is DevRev solving and how is that benefiting you?** Being a early-stage startup we wanted to test the user experience and with UserExperior it has become much easier for us to track user issues at an ease. It helps us identify issues and resolve them at the earliest. ### 3. Instant troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath S. | Cloud Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about DevRev?** Application issues are surfaced with root cause analysis done using logs and session replay. **What do you dislike about DevRev?** UserExperior can have better UI and more integrations with tools like Sentry and DataDog, and deeper integration with Crashlytics. **What problems is DevRev solving and how is that benefiting you?** Our support team raises tickets that we need to resolve quickly. Our team uses UserExperior to replay user issues and troubleshoot the user complaint. Hence, it is faster to troubleshoot. ### 4. Simple to troubleshoot for drop-offs **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** My team could accurately spot the functional and performance issues behind the drop-offs. **What do you dislike about DevRev?** UserExperior lacks integrations with a few tools we use. It would be great if they were available out of the box. **What problems is DevRev solving and how is that benefiting you?** We are primarily solving for conversion optimization. Resolutions for glitches are faster since we could accurately spot what’s going wrong on the app. ### 5. A must have tool for understanding user behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about DevRev?** Session recordings and heatmaps have been extremely helpful in identifying crashes, ANRs, UI/UX improvements, etc. **What do you dislike about DevRev?** No downsides as such, but I would recommend the team to keep adding and enhancing the features as they do currently **What problems is DevRev solving and how is that benefiting you?** It has helped us in identifying some very small but critical dropoff areas and bridging that gap for our users. We are really happy to have found them as it would have been nearly impossible to do so without having the session recordings and understanding what's wrong. ### 6. The tool is superb, helps us analyze what exactly is happening on the front end with users **Rating:** 4.5/5.0 stars **Reviewed by:** Sharad J. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about DevRev?** 1. Funnel Analysis 2. Recordings to see what kind of messages are being popped up to the user now and then 3. Crash & Rage sessions **What do you dislike about DevRev?** Could not find anything like that as of now **What problems is DevRev solving and how is that benefiting you?** Understanding user-level concerns by checking videos and checking drops with funnel ### 7. Amazing Heatmap & user behaviour analysis tool for mobile apps **Rating:** 4.5/5.0 stars **Reviewed by:** Guru P. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about DevRev?** 1. Very good summarized analysis on where the users got dropped off. 2. Excellent technical support from the UserExperior team. 3. The recordings and geographical wise bifurcation is added advantage by which we can understand the friction in the app **What do you dislike about DevRev?** 1. Crashlytics dashboard can be improved. 2. UI can be improved as all the dashboards are confusing, they can differentiate with different color codes or dashboard styles. 3. More filters can be added to sort out the data. **Recommendations to others considering DevRev:** I highly recommend UserExperior for a growing mobile app to figure out where the users are lagging and enhance the flow accordingly. **What problems is DevRev solving and how is that benefiting you?** With Userxperior, we are able to figure out where the users are unable to figure out the next step. The heatmap is helping us to tweak the user flow accordingly and analyze the highest usage of any feature. ### 8. Best Heatmap Analytics for Mobile Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay M. | Product Head, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2021 **What do you like best about DevRev?** We used heatmap analytics to understand where our users interacted on the app screen, what caused user frustration and confusion. The powerful insights from the UserExperior heatmap tool enabled us to get instant areas of improvement in the usability of the app. **What do you dislike about DevRev?** None that we remember but there are always areas of optimization. **What problems is DevRev solving and how is that benefiting you?** We are an app used by users in the medical fraternity across different geographies, one of our challenges was to understand if our product is usable and if there were any usability issues our users experienced while using the app. When we introduced UserExperior’s heatmap tool into our mobile app, it started providing instant insights into our app’s usability and helped our design teams to quickly identify UI bottlenecks such as Rage interactions, user confusion etc.. ### 9. Excellent tool for user experience analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Parag A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about DevRev?** The analytics for app UI is pretty good and gives good insights. UserExperior is the tool we usually use the most apart from Firebase analytics because the data is complete. **What do you dislike about DevRev?** It can have more control for crash and error alerting notifications. Right now you only get email alerts. The alerts can have more features like a Slack integration. **What problems is DevRev solving and how is that benefiting you?** We are using UserExperior mostly for tracking user behavior on UI and to check if there are any glitches. Apart from that the most important thing to use is for replicating issues reported on customer support. ### 10. Easy to use and saves several hours of support time **Rating:** 4.0/5.0 stars **Reviewed by:** Deepanshu M. | Associate VP Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about DevRev?** UserExperior is easier than other app analytics tools. We loved the simple and intuitive interface. The support has been great. **What do you dislike about DevRev?** Nothing major to dislike but I would recommend the team to keep improving and building new features **What problems is DevRev solving and how is that benefiting you?** We are using UserExperior to understand behavioral patterns on our app’s UI, that’s mostly button click data. The highest benefit was reduction in support resolution time. Our support team could look at the session replay videos and resolve the complaints faster. ### 11. Great for session replays and UX analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Bipin K. | CEO **Reviewed Date:** October 05, 2021 **What do you like best about DevRev?** UserExperior has brilliant tools to analyze your app user behavior and improve UX. The customer support has also been great! **What do you dislike about DevRev?** While the UI is simple and easy to use it looks a bit bland to me. **What problems is DevRev solving and how is that benefiting you?** Get more visibility into how users use our mobile app and analyze crashes and bugs. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+18%3A06%3A14+-0500&secure%5Bsession_id%5D=921d834d-0ddc-41d9-a504-1d359c024878&secure%5Btoken%5D=9160c3711845ec8cc59bbb2ed7f7deb00de964c212e46b5172f035b13dbe3004&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Reports & Analytics **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Service Desk** - Help Desk - Incident Reports - Process Workflow **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)