--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 211 scale: '5' date_modified: '2026-07-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 211 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Great tool with lots of flexibility for customizing to anyone's needs **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey F. | Principal Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about DevRev?** We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution. The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!! We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless. **What do you dislike about DevRev?** It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once. **What problems is DevRev solving and how is that benefiting you?** We needed a tool that offered a lot more flexibility and customizability than what we were using. We needed to be able to build automation, we wanted to leverage AI to get our customers the answers they need without having to wait for our support team, and we wanted a tool that would eventually bring all of our cross-functional teams together into one place. DevRev offers exactly that, so it was the perfect tool for us! ### 2. Devrev is a gamechanger **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan L. | Customer Success Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about DevRev?** I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur. **What do you dislike about DevRev?** The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic. **What problems is DevRev solving and how is that benefiting you?** It's a one-stop shop for product enhancements, documentation, and customer support. Ultimately this will streamline escalations and product enhancements. ### 3. Easy to use and follow! **Rating:** 4.5/5.0 stars **Reviewed by:** Denis V. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about DevRev?** Ease of use and that its affordable fkr startups! **What do you dislike about DevRev?** Its not so clear something what they offer etc. **What problems is DevRev solving and how is that benefiting you?** Custoemr support ### 4. This system has help me on my job **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about DevRev?** Easy way to review the tickets, and the support is good **What do you dislike about DevRev?** Sometimes, it takes longer to upload, and I need to refresh **What problems is DevRev solving and how is that benefiting you?** I'm able to see my tickets and my team's ticket on one view ### 5. Fantastic Tool for Developers and Customer-Centric Teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about DevRev?** DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it! **What do you dislike about DevRev?** While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected. **What problems is DevRev solving and how is that benefiting you?** . ### 6. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela E. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about DevRev?** I like that it is very easy to use and is a friendly tool. **What do you dislike about DevRev?** Sometimes is too slow and uses a lot of your RAM. **What problems is DevRev solving and how is that benefiting you?** Tracking of my job ### 7. The rationale behind the platform is great, but there are some areas of improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about DevRev?** The use of AI, the suggestions and the fact that it understands the messages **What do you dislike about DevRev?** some slowness and some glitches, it can be improved **What problems is DevRev solving and how is that benefiting you?** It conveys the requests to the right team and it can read and understand the message ### 8. Game changing **Rating:** 5.0/5.0 stars **Reviewed by:** Hari P. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about DevRev?** I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality **What do you dislike about DevRev?** Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me. **What problems is DevRev solving and how is that benefiting you?** Clarity between support , engineering and product management **Official Response from Ellen Bartlett:** > Thank you for taking the time to leave a review. I'm thrilled to hear that DevRev has helped your team! ### 9. Excellent problem to solve **Rating:** 5.0/5.0 stars **Reviewed by:** Pranesh N. | Principal Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about DevRev?** Simplicity and ability to not only have data in a single location but also learn from it **What do you dislike about DevRev?** Integration automation might get complex **What problems is DevRev solving and how is that benefiting you?** The time it takes to bring customer delight **Official Response from Ellen Bartlett:** > We're so glad that you've enjoyed using DevRev and it's making it easier for you to delight your customers. Thanks for taking the time to share your feedback! ### 10. Unifiers are awesome at DevZrev **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh C. | SVP Content and Cloud and GTM . Cofounder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about DevRev?** Less=More. Make AIndo everything that's toil **What do you dislike about DevRev?** Not much.. everything is good so far. Everything is good so far **What problems is DevRev solving and how is that benefiting you?** Flight recommendations. Hotel recommendations **Official Response from Ellen Bartlett:** > Hi Ramesh! Thanks for taking the time to leave a review. We appreciate it! ### 11. Good to have everything in a single place. **Rating:** 5.0/5.0 stars **Reviewed by:** Andreia S. | Human Resources Expert Manager - Latam, Americas, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about DevRev?** The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality. **What do you dislike about DevRev?** I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns. **What problems is DevRev solving and how is that benefiting you?** Communication with all teams internally and have the comunication with the clients at the same time. ### 12. One stop shop for all your customer needs **Rating:** 4.5/5.0 stars **Reviewed by:** Jason V. | Manager, Technical Support, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about DevRev?** Having Support, Build, and Product all in one place means the days of kicking items over the fence are over. All teams get to collaborate in one place. The Now, Next, Later function in Build and Product gives invaluable insight to the Support team and helps manage customer expectations as well as deliver contextual answers about the status of our product. The use of Conversations, Tickets, and Issues creates a very natural flow and evolution of communication with a customer. One touch resolutions are handled in Conversations. Deeper Tier 2/L2 support with root cause analysis is handled in Tickets. Engineering/L3 support happens in Issues. All of these are linked together and viewed in handy slide-out panes across the app, showcasing the ticket lifecycle at a glance. Their snap-in marketplace is growing to accommodate more use cases and their API is very easy to use to connect to external systems as well. **What do you dislike about DevRev?** It's a new product. We are a startup and DevRev is a startup. It is, sometimes, challenging to build a team with a nascent product. Larger ticketing and CRM systems have some standard features already in place. That said, this is a function of time that solves itself and the DevRev team is next-level responsive, agile, and amiable. Working with them helps us build our processes and theirs together in a true partnership. You're never a number in queue. That's not the support we give our customers and not the support we expect from our vendor partners. DevRev embodies that mindset and we're happy to work together in our mutual growth, scale, and evolution. **What problems is DevRev solving and how is that benefiting you?** It not only captures customer inquiries, complaints, and questions, but also helps us route this information appropriately and loop in cross functional partners with near zero friction in ways competitors struggle. The 360 degree visibility across Support, Engineering, Product, and Customer Success means we can give the most robust and comprehensive answers to customers across segments, stages of their journey with us, integration type, and use case. ### 13. Revolutionizing Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about DevRev?** Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product. Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness. Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev. DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership. **What do you dislike about DevRev?** Nothing! Keep up the great work DevRev team! **What problems is DevRev solving and how is that benefiting you?** DevRev is allowing us to consolidate our customer support in one place seamlessly. ### 14. Great product, with an amazing team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Gilad S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about DevRev?** It was very easy to integrated it into our product, and the team helped us with anything we needed. Since then our team uses the product almost daily. Navigating the product is pretty easy to our agents, and th PLuG itself is very intuitive to our end users. The DevRev team is an amazing team that keeps improving the product based on our feedback. The AI feature they recently added is a game changer and will allow us and anyone else really scale support. We have a lot of plans for adding more and more functionality that DevRev implements, positioning it as our central hub for customer interaction - reactive and proactive. **What do you dislike about DevRev?** Nothing really. Overall we really enjoy the partnership. **What problems is DevRev solving and how is that benefiting you?** DevRev provides a simple and intuitive in-product chat to ou users, to reach out to our DevRel team. It also allows addressing requests by crawling our KB articles, and suggesting them to users who are reaching out to us. ### 15. Threading the customer voice into all parts of the company **Rating:** 5.0/5.0 stars **Reviewed by:** Abhiram K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about DevRev?** DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world. **What do you dislike about DevRev?** It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them. **What problems is DevRev solving and how is that benefiting you?** We want to become more proactive in our support model and allow for integrations into the rich telemetry that we have in our products. DevRev allows this to happen without making the process very combursome. ### 16. Finally, Our Developers and Customers Are Speaking the Same Language **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about DevRev?** DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it. **What do you dislike about DevRev?** While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal. **What problems is DevRev solving and how is that benefiting you?** DevRev has been a solid addition to our toolkit. Before, it felt like our developers and customers were in different worlds. We were constantly juggling customer issues, trying to manually pass them over to our dev team—it was a real chore. Now, with DevRev, it’s like we’ve built a straightforward path between our customers and developers. Customer issues now naturally flow into our development priorities, saving us a good deal of time and hassle. It’s helped our Product-Led Growth strategy at UpperInc become more of a reality. It’s a tool that’s become integral to how we work, without being over-the-top. ### 17. A complete solution for SaaS company **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Sr. Manager Support (Global), Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about DevRev?** DevRev product is amazing, it has all the features which is helpful to streamline the customer experience for a SaaS company. However, the best part is their team. They all understand the customer pain and go extra mile to help them whenever needed. **What do you dislike about DevRev?** The product is still evolving. They are building is fast so I am sure in couple of months they will be the market leader. **What problems is DevRev solving and how is that benefiting you?** As a SaaS company, we want to enhance our customer query handling experience. We want to give them more visiblity and timely tracking of their queries. We also want to bring all our team including support, growth, product, engineering, onboarding to one unified platform and thats what DevRev is helping us to achieve. ### 18. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about DevRev?** Easy to use very good customer support, overall good experience **What do you dislike about DevRev?** There is nothing much to say, good experience **What problems is DevRev solving and how is that benefiting you?** Had troubles with some development, it was sovled ### 19. One Stop Product for our GTM and Product Team **Rating:** 5.0/5.0 stars **Reviewed by:** Alok M. | Co-Founder and CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about DevRev?** The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues. **What do you dislike about DevRev?** As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks. **What problems is DevRev solving and how is that benefiting you?** For our ever evolving customer needs, we use DevRev to stay on top of issues and feature requests being raised in realtime. It helps manage our slack communication automagically by exposing the actual work being done by the team to fix them. Overall it has decreased our churn rate. ### 20. Flexible CRM Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Puneet A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** The flexibility of DevRev adapting to the customer needs is the best thing I liked. One of the best modern CRM platforms I have come across till date. **What do you dislike about DevRev?** Well, if you dislike something , you can tell the the DevRev team, and they will surely work on making it better for you. Havent disliked anything about them yet. **What problems is DevRev solving and how is that benefiting you?** DevRev can solve the problem of enhancing customer experience for me. ### 21. Connect with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** DevRev is very helpful for connecting customers directly with the company. Sometimes companies lose track of what exactly companies want, I think DeRev helps solve that problem very well. **What do you dislike about DevRev?** DevRev should focus more on outreach. Some templates are exclusively in typescript. Python should be added **What problems is DevRev solving and how is that benefiting you?** Integrating DevRev for collecting customer data from various platforms like twitter, google play store etc ### 22. Great way to identify bugs and critical UI/UX issues using live user sessions. **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DevRev?** It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. **What do you dislike about DevRev?** UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. **What problems is DevRev solving and how is that benefiting you?** Whenever we send our product to live users, we don't know how users perceive our product. So we send updates and features in hindsight and expect users to use those features. But still, there is a gap between us and users. With UserExperior, we can identify what features and updates users are using. Also, we will come to know if a user is having a problem accessing those features. ### 23. G2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mardav G. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** The platform is easy to integrate different services and helps manage everything at a single page. **What do you dislike about DevRev?** The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine **What problems is DevRev solving and how is that benefiting you?** We were able to build an AI pipeline to help our customers get insights of their business ### 24. One stop platform for all company needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anannyo D. | Artificial Intelligence Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Devrev is an amazing platform where you can manage your business, cater to issues, and get actionable insights all at the same place, the snap-in service is unparalleled **What do you dislike about DevRev?** It makes it too easy for anyone using it. **What problems is DevRev solving and how is that benefiting you?** Helping to create snapins by Integrating voc data from different sources in same platform ### 25. Very good and useful CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kabir Raj S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** The Snap-ins are really useful, could be used very widely. The existing tickets system is also good. **What do you dislike about DevRev?** Could be more language flexible and not include just Typescript **What problems is DevRev solving and how is that benefiting you?** It helps understand and connect customers with developers. It helps the developer create apps that could be useful to businesses or for insights. ### 26. Review for Devrev, User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Debasmit R. | Undergraduate Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Very good community support. AI part is really interesting. They are doing great using the power of LLMs. **What do you dislike about DevRev?** Python support needs to be added. Others are really good. **What problems is DevRev solving and how is that benefiting you?** We participated in a Hackathon where we implemented LLM utility and AI Based clustering. We generated tickets using high priority tickets. ### 27. UserExperior - A wonderful addition for devs **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about DevRev?** I've been using UserExperior for some time now, and I must say, it's absolutely fantastic! I would definitely recommend it to all my friends and colleagues. This tool has been a lifesaver when it comes to tracking what people do in our app and giving us super helpful insights into user behavior. **What do you dislike about DevRev?** Well, to be honest, there isn't much I dislike about UserExperior. However, if I had to point out a minor inconvenience, it would be the occasional delay in data processing. ALso the dashboard can be improved **What problems is DevRev solving and how is that benefiting you?** UserExperior is solving a whole bunch of problems for me, and it's been a total game-changer! First off, it helps me track what users are doing in my app, giving me some seriously awesome insights into their behavior. This means I can make smarter decisions when it comes to optimizing my app and making it more user-friendly. I now have a much better understanding of how people interact with my app, and that's helped me make some killer improvements. ### 28. Single point solution **Rating:** 4.5/5.0 stars **Reviewed by:** Rishikesh R. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Instead of dealing with multiple platforms. I find devrev as one stop solution.. **What do you dislike about DevRev?** Will require more time to invest to learn all the functionality and widgets **What problems is DevRev solving and how is that benefiting you?** Dev rev help in application support as well as tto track the development activities ### 29. Good CRM experience in one suite **Rating:** 4.5/5.0 stars **Reviewed by:** Soubhagya K. | IT Lead - Commercial Ops & Data Insights , Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Ticketing system, u Great UX &committed to your long term success by giving plenty of learning, and growing opportunities. **What do you dislike about DevRev?** N/A , yet to e pore more. However Product demo would be helpful **What problems is DevRev solving and how is that benefiting you?** Replace the manual ticketing system ### 30. Review by Indian Navy - Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit M. | Senior Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Its a great platform for us to have such a wonderful products. **What do you dislike about DevRev?** None as such. I didn't find any dislikes about DevRev **What problems is DevRev solving and how is that benefiting you?** It is helping in Customer Relationship Management. It eliminates requirements of multiple tools ### 31. UserExperior: The Ultimate Guide to Elevating Your User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about DevRev?** UserExperior provides comprehensive user session recordings, allowing me to delve into the minds of my users. The ability to watch real-time user interactions, understand their behaviors, and identify pain points has been invaluable in optimizing our website. The playback functionality, coupled with intuitive filters and search options, make it effortless to navigate through countless sessions and pinpoint specific issues. **What do you dislike about DevRev?** One area that could benefit from enhancement is the user interface (UI) of the UserExperior platform itself. While the functionality is robust, the UI can feel slightly overwhelming and cluttered at times. Simplifying the layout and streamlining the navigation would greatly improve the overall user experience within the platform **What problems is DevRev solving and how is that benefiting you?** Troubleshooting and Issue Resolution: UserExperior's session recordings allow support teams or developers to investigate and reproduce reported issues. By observing user interactions, they can identify the root causes of problems and provide targeted resolutions. ### 32. Best tool for PMs to understand user journey after effect **Rating:** 4.0/5.0 stars **Reviewed by:** Priyansh S. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about DevRev?** It helps to understand PMs whether the flow designed is helping their users in the right direction or not, it also allow or enables to check the responsiveness of apis and speed. Some of the cool features are Heatmap analysis, funnel to check drop off and api responsive speed or letting know the type of error customer faced. **What do you dislike about DevRev?** Not I could think off but surely one thing I see or look forward is allowing events to track server driven events also. **What problems is DevRev solving and how is that benefiting you?** Their feature like Heat map and api responses time helps to solve the optimisation problem, also if any device issue is being faced it now becomes easier to know the mobile details to debug the issue faster ### 33. Easy to integrate different services **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush kumar S. | Assistant Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** It help to manage workflow easily by decreasing the effort to integrate different services **What do you dislike about DevRev?** Bit complex to understand at first time. **What problems is DevRev solving and how is that benefiting you?** To manage user complaints ### 34. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Vaishakh S. | Member Technical, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Visually pleasent when compared to some other SAAS **What do you dislike about DevRev?** Technical documentation and debugging steps can be improved. **What problems is DevRev solving and how is that benefiting you?** I don't currently use it for my business. ### 35. Define The Depth Of Business & Help To Archive The Goals With UserExperior **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Lead Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about DevRev?** UserExperior helps the business to understand the customer mindset set what customer wants and allows us to analyse the gap between the product and the customer in a more visual form **What do you dislike about DevRev?** UserExperior is quite costly in comparison to other available options in the market. There should be more features to capture the session country-wise or to selected screen-wise **What problems is DevRev solving and how is that benefiting you?** Help to analyse the customer behaviour & user experience, Easy to integrate other third-party tools, advanced analytics capabilities with visual sessions ### 36. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rashid K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** One place to manage my business operations across product, sales **What do you dislike about DevRev?** Nothing yet. Super excited about the roadmap. **What problems is DevRev solving and how is that benefiting you?** Visibility of product building ### 37. Interesting product for PMO and development team **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** End to end project Mgt and development Mgt **What do you dislike about DevRev?** Nothing at the moment. Overall looks good product **What problems is DevRev solving and how is that benefiting you?** Mainly development and project Mgt ### 38. Great tool to understand user frustration points **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about DevRev?** Provides insights into user behaviour on landing pages. Places where the interactions need to be changed, loading screens to be added etc. Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed. Also, one of the best tools to identify rage taps & track a metric that deals with user frustration **What do you dislike about DevRev?** It is a heavy software & have to send out as part of a very small base so as to not impact overall app load times & other things which can make one worry about sampling bias **What problems is DevRev solving and how is that benefiting you?** Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed. Also, one of the best tools to identify rage taps & track a metric that deals with user frustration ### 39. Love the Slack integration! **Rating:** 5.0/5.0 stars **Reviewed by:** Anirudh M. | Co-founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about DevRev?** DevRev's integration with Slack is deep, the ability to create issues, assign members just through Slack bot commands is handy. Their integration with GitHub (pull requests) is also seamless to setup. **What do you dislike about DevRev?** Would like to see Kanban board view of the issues present instead of a list view. **What problems is DevRev solving and how is that benefiting you?** We migrated our cards in Trello to Issues in DevRev, their team was very helpful in helping us perform this migration. We are yet to setup PLuG but the product has a wide range of integrations that helps us with project management, support. ### 40. Great way to improve our product and customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Lead Developer, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about DevRev?** UserExperior provide the real time experience and what dificulties customer is facing if there is any bug or crash is there developer will be able to track it easily can fix it ASAP. Intergation is very quick and Implemetaion is quick **What do you dislike about DevRev?** 1 thing i found missing here that dashboard custmization feature is less. if you want to enable or disable recording for coutry form portal which we can't do **What problems is DevRev solving and how is that benefiting you?** With the help of UserExperior we try to reduce the bugs and analyse the customer behaviour so that we can improvise our product accordingly ### 41. UserExperior is the good platform for finding the APP issue and test the Application functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Pushpendra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about DevRev?** I like the Feature in UserExperior screen recording of the APP and classification of the different modules to help the issue in which Area. Sending the report daily on time. **What do you dislike about DevRev?** Sometimes we did not get a recording in real-time when the client was using the app., so we did not find the solution to the issue when we logged out and logged in to the app again and then found the recording. So please look into this on priority **What problems is DevRev solving and how is that benefiting you?** Most of the time we are facing issues with the client app crashing and the screen being stuck,so with the help of UserExperior, we found the problem and where is issue was coming ### 42. The best tool to track application use and help to Enhance the application user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives accurate data on consumer engagement. If the app has a few troubles, then you can be aware of a regular decline in engagement and a boom in drop-offs. In such instances, the person revels in the device suggests the user behavior and related details which can be important for any decision-making manner. **What do you dislike about DevRev?** None that we keep in mind however there are normally regions of optimization. **What problems is DevRev solving and how is that benefiting you?** 1. user conduct tracking: Analytics integration offers insights into how customers are interacting with the cellular app, including which capabilities are being used the maximum, how long users are spending in the app, and which regions of the app may be inflicting friction or confusion. 2. person acquisition and retention: Analytics statistics can assist mobile app developers recognize where their users are coming from, which channels are best for acquiring new customers, and which features are driving person engagement and retention. 3. performance optimization: through monitoring performance metrics, inclusive of app crashes, slow load instances, and memory utilization, cell app builders can become aware of regions for improvement and optimize user enjoyment. ### 43. Exceptional UserExperior: Revolutionizing Mobile App Analytics and Optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** One of the standout features of UserExperior that I truly appreciate is its comprehensive suite of user experience analytics tools. These tools provide invaluable insights into how users interact with mobile apps, enabling businesses to make data-driven decisions for optimization and enhancement. The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience. The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates. Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing. Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results. **What do you dislike about DevRev?** While UserExperior is an exceptional platform for mobile app analytics and optimization, there are a few areas that I believe could benefit from further improvement. One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics. Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features. Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior. It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences. **What problems is DevRev solving and how is that benefiting you?** UserExperior solves several key problems related to mobile app analytics and optimization, providing tangible benefits to businesses and app developers. Some of the problems it addresses and the resulting benefits include: Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction. Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience. App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image. Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success. Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement. Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes. ### 44. Awesome experience, however I feel BackEnd integration should be allowed. **Rating:** 4.0/5.0 stars **Reviewed by:** Madhur A. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** Video recordings, which give better insight wrt the customer's experience. Its easier to find issues and help users. Also we can check and guide users if user is facing issues wrt to app navigation or is suck at some flow. **What do you dislike about DevRev?** Both native and flutter support is not available. Our app has both flutter and native and it keeps switching. Need support for this. Also BE can't post events which I feel should be there. **What problems is DevRev solving and how is that benefiting you?** Found users behaviour and optimized the flow wrt to that. We found how users were facing problems in uploading a file and fixed the UX writing wrt to that. Its a better way rather than asking user please share screenshot. ### 45. Step into the User's Shoes with UserExperior: Unveiling the True User Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about DevRev?** UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance. **What do you dislike about DevRev?** UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign. **What problems is DevRev solving and how is that benefiting you?** Here are some common challenges that UserExperior addresses: Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly. Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior. Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs. ### 46. Decent experience on native Android, but does not work well with hybrid apps such as Android/Flutter **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** Having a video recording of a user's session makes it much easier to identify, reproduce and debug problems in the app compared to simple analytics event logging. It helps analyse and identify drop-off points within the app's flow and makes flow optimisation much faster. **What do you dislike about DevRev?** We initially started using UserExperior in our native Android app, which seemed to work fine. But with time, we have begun transitioning into a Flutter-Android hybrid app, which is when UserExperior appears to break. On moving from a Flutter screen to an Android screen (and vice-versa), the recording fails and shows a black screen instead. Apart from this, there are times when several user session recording links appear to be broken URLs. **What problems is DevRev solving and how is that benefiting you?** UserExperior has expedited the process of identifying, reproducing and debugging bugs within the app, which helps us serve a better user experience. It has also helped identify drop-off points within the user flow and has helped us rework and optimise these points, thus increasing our user funnel. ### 47. Bridging Gaps, Building Connections **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** - Central hub for customer interactions, both reactive and proactive. - Ability to effortlessly bridge the gap between developers and customers. - 360-degree visibility across all teams improving overall coordination. The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery. **What do you dislike about DevRev?** As a newer product, certain features are still evolving. **What problems is DevRev solving and how is that benefiting you?** Eliminating manual back-and-forth processes, saving productive hours. ### 48. Best option to track client experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Arpit J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DevRev?** 1. The recordings that you provide help us to understand what user likes to do and how they like to proceed. 2. Integration part is very easy. 3. The videos getting recorded are good but found it bit difficult to get the exact video that I am looking for. Tried using filters as well but no result. 4. I was able to track some of the ANR's. **What do you dislike about DevRev?** 1. Sometimes the video length is too short. 2. I was not able to get the exact video even after applying the filters. 3. UI needs some work, it seems a bit confusing. **What problems is DevRev solving and how is that benefiting you?** 1. Track user behavior. 2. Solving the ANR's. 3. Was able to enhance the app as per user experience. ### 49. Convenient and Affordable UX Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gokalp T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about DevRev?** Helpful and results-oriented approach. They helped with all our problems. They helped us with our demo account. It is one of the most ideal tools for observing user sessions. **What do you dislike about DevRev?** In some cases, the screens of the sessions may be displayed incorrectly. No feature to stamp and annotate sessions. Records are deleted after 1 month. In general, it would be wrong to say that it is very bad. **What problems is DevRev solving and how is that benefiting you?** It helps us understand users. It helps us debug errors.It allows us to improve the bad experience. Heatmaps make it easy to understand screens. Funnels work great too. ### 50. Best tool that directs app foreground at end user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DevRev?** This tool helps us to analyse and conclude when we are in production issues. We go first with this tool other than any other platform. Many times helped us when something wrong goes. Thank you, team UserExperiror.The dashboard is one of the feature we like. **What do you dislike about DevRev?** This tool may collect all crashes as Firebase does. We would like to see more in global search e.g. when search happens for an event it should have provision to reach directly at that point. Currently, I need to scroll down to get that session. Some sesssions come with more than 1000m/200m etc...duration, but it doesn't. **What problems is DevRev solving and how is that benefiting you?** Maximum times we go for events being recorded as point of interest/screen. Also backend service calls and their responses help us to see if problem happens at app side or the backend server side. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+10%3A38%3A08+-0500&secure%5Bsession_id%5D=b6cdb745-a721-4792-8188-037c7d26b55a&secure%5Btoken%5D=8d365684ef58625a2ca8a65ff6856a0897bcd0a46b597381f1e80c31c450d808&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Reports & Analytics **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Service Desk** - Help Desk - Incident Reports - Process Workflow **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,654 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)