--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 211 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 211 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Fast to configure , built to scale **Rating:** 4.5/5.0 stars **Reviewed by:** Raj H. | Director , Global Technical Support APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about DevRev?** Support platform migration used to be a costly and resource-intensive for us. But with DevRev, we were able to complete the transition with just two team members, without disrupting our day-to-day operations. Unlike other vendors, there were no professional services fees, and the CX team provided exceptional support throughout. The platform’s AI capabilities have expanded our vision, unlocking functionalities we hadn’t imagined—driving both staff productivity and customer engagement to new heights. **What do you dislike about DevRev?** certain self-serve configurations,like customizing States and Stages is limited, and more flexibility in tailoring the customer portal would be valuable. **What problems is DevRev solving and how is that benefiting you?** Increased agility through automation: DevRev's automation capabilities streamline repetitive tasks and ticket flows, enabling faster responses and reducing manual overhead for the support team. Proactive leadership insights: With real-time visibility and integrated insights, support leaders can identify emerging issues early and take proactive steps to ensure customers feel supported and heard before problems escalate. Empowering customer self-service: The platform gives customers improved tools to resolve common issues on their own, reducing dependency on agents and improving satisfaction. Focus on what matters: By filtering out noise and handling routine interactions automatically, DevRev allows support agents to focus their time and energy on complex or high-impact customer issues that require deeper attention. ### 2. Makes Tracking and Prioritizing Work So Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Satyam M. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** I use DevRev every day and it’s been super helpful. I love that tickets, feedback, and customer info are all in one place, and the AI suggestions actually save time. The interface takes a bit to get used to, and finding some info isn’t always instant, but once you get the hang of it, it really makes life easier. **What do you dislike about DevRev?** The interface can be a bit confusing at first, and sometimes finding specific information takes longer than expected. It’s powerful, but there’s a learning curve. **What problems is DevRev solving and how is that benefiting you?** DevRev connects development work with customer feedback in one place. It saves me from juggling multiple tools, helps prioritize features, and makes it easier to track progress. Overall, it saves time and helps me make better product decisions ### 3. Great support platform for modern teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Support technical lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about DevRev?** DevRev has made our support process a lot smoother. The interface is clean, the AI features are actually useful, and it was easy to connect with Slack, email, and the PLuG widget. We also use Dev360 for support data, and it fits nicely with the rest of our stack like HubSpot. Overall, it strikes a good balance between automation and letting us stay in control. **What do you dislike about DevRev?** It would be helpful if we had more options for choosing how to measure customer health and impact. **What problems is DevRev solving and how is that benefiting you?** DevRev has helped us bring all our support work into one place and cut down on manual tasks. The AI agent that collects email IDs before opening tickets helps us keep things organized and only lets real users submit tickets. We finally have a central spot to track tickets, get insights, and work better together. ### 4. User-Friendly CRM That’s Very Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DevRev?** The interface is user-friendly, and I find it very useful as a CRM tool. **What do you dislike about DevRev?** Sometimes it lags a lot. The latency issue is frequent. **What problems is DevRev solving and how is that benefiting you?** It helps me communicate with customers and keep track of issues and ongoing conversations. ### 5. DevRev Keeps All Request Details in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about DevRev?** What I find most helpful is that when some information is missing from a request, I can go into DevRev and check all the details in one place. **What do you dislike about DevRev?** Nothing to add so far, since it meets my expectations. **What problems is DevRev solving and how is that benefiting you?** As an onboarding specialist, I don’t have direct conversations with the client. So if any information is missing, I simply review the conversation in DevRev to confirm the details and ensure everything is accurate. ### 6. Flexible Workflows and Crons with a Responsive Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DevRev?** Flexibility, workflows (especially code blocks and crons - we can replace AWS Lambda!) Support team **What do you dislike about DevRev?** Sometimes the product feels a bit "raw," but every issue I’ve reported has been fixed quickly. **What problems is DevRev solving and how is that benefiting you?** Automation, AI implementation, Support enhancement ### 7. Dark Mode Appreciated, Major Improvements Needed **Rating:** 2.0/5.0 stars **Reviewed by:** Stephanie S. | Senior SaaS Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about DevRev?** I really love the dark mode because it doesn't hurt my eyes, especially since I have migraines. It's also easier to find attachments compared to the Service Cloud, making the tech support ticketing process more efficient. I am the only person on my team who prefers DevRev to Service Cloud. I strongly prefer Zendesk over everything else; it is just too expensive. **What do you dislike about DevRev?** {"The product is not intuitive and lacks an easy setup process. The team in Australia had to handle most of it, indicating a complex onboarding experience.","There are many unspecified problems with the product, suggesting a lack of overall satisfaction with its functionality.","Compared to Zendesk, DevRev is considered much worse, which indicates dissatisfaction with its performance or features.","The pseudo issue tracking system, instead of a direct link to Jira within DevRev is not preferred, requiring me to switch to Jira every time, which highlights poor integration or functionality in this area.","Menu items on the right while looking at a ticket cannot be reordered, which affects usability and workflow efficiency.","The incorrect handling of time zones and regions is critical, especially for enterprise clients, leading to financial costs for the company."} It is impossible to create a complete Jira ticket for our engineers within DevRev, so we have to create a ticket in Jira and then wait 5 minutes until we can link it to the DevRev ticket. **What problems is DevRev solving and how is that benefiting you?** I find DevRev's dark mode beneficial for my migraines, and it's preferable for finding attachments over Service Cloud. ### 8. Streamlined Customer Communication and Centralized Data Management **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Senior Associate, Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about DevRev?** 1. Fast Customer Communication: With computer its very easy and a very streamlined way of giving customers faster resolution with automation. 2. Unified space: combines and tracks data of all possible email and tickets and maintains a central database with which its very easy to track and manage data. 3. Powerful search engine: very easy to search across other business apps **What do you dislike about DevRev?** Ai automations could be optimized for better results **What problems is DevRev solving and how is that benefiting you?** -Building automations to optimize and speed up the workflow -Faster customer resolutions which is increasing customer satisfaction -Better communication across team members and stakeholders ### 9. A Robust Early-Stage Ticketing Solution with Big Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** DevRev is one of the best early-stage ticketing platforms out there. The product is robust, easy to use, and clearly built with a forward-looking vision. What’s really exciting is how they’re shaping the future of customer engagement—beyond just ticketing. As the platform matures, it has the potential to seamlessly combine CRM, ticketing, and analytics into a single inbuilt solution. The team is doing amazing work, and I’m excited to see how DevRev evolves! **What do you dislike about DevRev?** Since DevRev is still in its early development phase, some features are not yet fully mature or available. At times, this means you might not get the complete CRM + ticketing + analytics experience right away. That said, I have full trust in the team’s vision and execution—the pace of progress has been impressive, and I’m confident the gaps will close quickly as the platform evolves. **What problems is DevRev solving and how is that benefiting you?** One of the most exciting directions DevRev is heading in is around customer health assessment. With AI-powered dashboards, the platform can surface real-time insights into customer engagement, ticket trends, and satisfaction levels. This not only helps teams proactively identify risks but also enables data-driven decision-making for upselling, retention, and support efficiency. As this capability matures, it will feel like having a built-in customer health analyst working alongside your team. ### 10. DevRev’s AI Helped Us Scale Support Without Sacrificing Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo B. | Head of Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality. Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering. **What do you dislike about DevRev?** The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials. Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve. **What problems is DevRev solving and how is that benefiting you?** The AI functionality and Snap-in automation have enabled us to scale support operations efficiently, reducing manual work and improving our response times, all while maintaining a high level of service quality. On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team. ### 11. Helpful Search Feature, but Lagging Performance Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about DevRev?** On DevRev, there is a computer feature for searching information directly **What do you dislike about DevRev?** Sometimes, it’s quite laggy. We also cannot open more than one tab because one of them might freeze and become unresponsive. **What problems is DevRev solving and how is that benefiting you?** DevRev helps centralize customer support information and ticket management in one platform. This benefits me by reducing manual work, improving response time, and helping me handle client issues more smoothly. ### 12. Wonderful tool for organisations with a customer facing application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about DevRev?** DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc) **What do you dislike about DevRev?** Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great! **What problems is DevRev solving and how is that benefiting you?** DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application ### 13. Great tool for collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Angela S. | Payroll Specialist, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about DevRev?** DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it! **What do you dislike about DevRev?** Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the challenge of organizing and tracking collaborative work in a clear and efficient way. It allows us to centralize requests, assign teams in real time, and monitor progress seamlessly. This has greatly improved coordination, reduced miscommunication, and streamlined our workflow, making our processes faster and more transparent. ### 14. DevRev: Turning Tickets into Customer Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently. **What do you dislike about DevRev?** While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the long-standing gap between customer support and product development. Traditionally, tickets would live in one system and product work in another, making it hard to connect customer feedback with actual fixes. DevRev solves this by tying every ticket to product parts and features, so we know exactly which issues affect customers most. The AI assistance cuts down manual effort—auto-routing, suggesting replies, and handling repetitive queries—so our team can focus on higher-value conversations. This has improved resolution times, reduced noise, and given us clearer visibility into trends, ultimately creating a more customer-centric workflow. ### 15. Dev Rev: Feature-Rich and a Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Ujjwal K. | Operation Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about DevRev?** Dev Rev have multiple feature and nice to work **What do you dislike about DevRev?** All is fine and there were nothing anything regarding dislike **What problems is DevRev solving and how is that benefiting you?** Easier to work ### 16. A rapidly-evolving platform with solid support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** DevRev’s Parts and Trails structure makes it much easier to link customer issues directly to product areas, which has improved how we organize and prioritize support tickets. The automations have already reduced noise in our queues, and the platform is clearly being built with support teams in mind. Most importantly, the DevRev team has been highly engaged with us — they’ve consistently taken our feedback, acknowledged issues quickly, and shipped improvements at a rapid pace. That responsiveness has made a real difference in our ability to adopt the platform confidently. **What do you dislike about DevRev?** As with any newer platform, some features are still maturing. A few automation and reporting use cases we’d like to implement aren’t available yet, and we haven’t gone live with AI Agents/Actions. That said, the team has been proactive in addressing gaps, and we’ve already seen progress in areas we raised as limitations. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us centralize customer conversations, tickets, and product context in a single platform, which has reduced the friction of managing support across multiple tools. By tying issues directly to product areas, we’re able to track trends more effectively and communicate clearer insights back to engineering. Automations have also helped us filter out noise (like spam or unactionable requests), which keeps our queue healthier and lets the team focus on higher-priority tickets. The result is faster resolution times, more visibility into what matters, and less manual overhead for the support team. ### 17. DevRev is great tool for Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Roger L. | Staff Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about DevRev?** Best part is the Agent companion that helps you find all the information you need. All answers provided have references attached, so you can quickly verify any information provided. The Agent quickly searches through hundreds of internal documents, public facing documents, and related tickets. Also, props to their customer support team. I've been able to quickly report and address issues I've encountered. **What do you dislike about DevRev?** DevRev allows you to easily and quickly customize your teams experience. However, this means the initial set up and configuration of workflows takes time . **What problems is DevRev solving and how is that benefiting you?** It's our one stop tool to manage our customer support tickets and reports. ### 18. Answered Our Needs & Wants **Rating:** 4.5/5.0 stars **Reviewed by:** Carla M. | DIrector, Global Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about DevRev?** Since working with Devrev, we have found them HIGHLY responsive which is fantastic! We love having a person to work with directly and find this customer approach a huge advancement from our old service. We want to be treated like we treat our customers. Direct, timely and with answers and not with prevarications As an agent, it's easy to use and the views are highly customizable for rapid reviews and typical responses can be a minimum of keystrokes. Set up is a little quirky as we had to learn the DevRev "way" however it wasn't too painful all things considered. The strength for us is in the reporting and the ability to pull the reports and get consistent, reliable data for our customer reports. **What do you dislike about DevRev?** They still have some rough edges to smooth out although I think they have the basics down pretty well. * searchable knowledge base for customers to encourage self-service * ability to redact sensitive information if placed incorrectly by either customer or agent * ability to export ticket comments for reporting purposes **What problems is DevRev solving and how is that benefiting you?** In our business, we are not only measured on response and resolution but also on the concept of relief. Relief is not easy to measure however DevRev was able to put in a relief system that can help us identify if we meet our SLA's. They also have a reporting system that is consistent and that I can pull historical data that I couldnt get to before other than viewing as aggregated data. ### 19. Many Helpful Features for Assisting Clients Effectively **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about DevRev?** Many function to use can help me to assist client effectively **What do you dislike about DevRev?** Sometime system a bit lacking when long tine us without offline, status of online will change to offline auto. **What problems is DevRev solving and how is that benefiting you?** The system have AI for fast search and answer. ### 20. AI driven platform from engineering to support **Rating:** 4.5/5.0 stars **Reviewed by:** Banki V. | Assosiate Product Manager & KAM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about DevRev?** DevRev provides an efficient way to summarize problems using built-in options, helping users understand the problem statement and action points as a single, cohesive storyline that includes team interactions. This feature is helping us to reduce my time without seeing the all the mail threads. **What do you dislike about DevRev?** As a SaaS product, occasional glitches in the tool can disrupt the workflow. However, the team is quick to identify and resolve these issues, ensuring minimal impact on operations and maintaining overall efficiency. The support form the Devrev team is awesome we will get the quick response for every query. **What problems is DevRev solving and how is that benefiting you?** As the single point of contact, my teams from Product to Support, including Engineering are able to track end to end project management using DevRev. It has become a part of our daily workflow, with all discussions starting and ending within DevRev. ### 21. DevRev keeps our work organized and on track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about DevRev?** I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools. **What do you dislike about DevRev?** Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate. **What problems is DevRev solving and how is that benefiting you?** DevRev helps us connect customer feedback directly to product development, so we can prioritize the right issues and deliver updates faster. It also centralizes support conversations and product tasks in one place, which has improved team collaboration and reduced the time spent switching between different tools. ### 22. Simple and powerful tool for all teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about DevRev?** We've been using DevRev as our primary IT ticketing and support platform, and it has significantly improved how we handle internal requests and incident resolution. What sets DevRev apart from traditional ITSM tools is its product-centric approach, allowing us to link issues directly to engineering, product features, and customer impact when needed. What I like most: Clean, modern UI that's easy for end-users and admins Tight integration with Slack, making it simple for employees to raise and track tickets without leaving their workflow Robust workflow automation and categorization that help us triage and route tickets faster Built-in knowledge base and AI-assisted suggestions for self-resolution The ability to collaborate across IT and product teams, especially when the root cause involves software or system updates **What do you dislike about DevRev?** Reporting and analytics are improving but could benefit from more customizable dashboards Slight learning curve for admins when setting up advanced automations Some legacy integrations still maturing **What problems is DevRev solving and how is that benefiting you?** Build IT-Ticketing system. ITSM ### 23. User Friendly & great support **Rating:** 5.0/5.0 stars **Reviewed by:** Moubani M. | Manager- Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** We've been using DevRev since 2+years now and they have evolved a lot across these years. Focus is great on support reports and their workflows are easily implementable based on our business requirement. Have integrated with JIRA and its been a good experience so far. **What do you dislike about DevRev?** Can enhance the analytics part for better reports **What problems is DevRev solving and how is that benefiting you?** All concerns from mail, app and website are being routed to DevRev and are handled at one place. The tickets are easily tracked and drilling down of data customer wise becomes easier. ### 24. A Unified Platform for customer centric development **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh S. | Senior Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about DevRev?** Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page. **What do you dislike about DevRev?** I wish reports and dashboards were easier to customize. **What problems is DevRev solving and how is that benefiting you?** Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams. ### 25. A great product with big potential and amazing people **Rating:** 4.0/5.0 stars **Reviewed by:** Khiman L. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about DevRev?** They have great attention to detail, we did not encounter any bugs on the usage of existing features yet (it has been a few weeks). The product emphasizes complete integration from the customer needs down to the granular developer task. Use of AI in key places makes for a great experience overall. Furthermore, even though we had issues migrating our data, the amazing customer support team and our CSM at DevRev made sure we got all the cards needed to proceed with the adoption of the platform. They iterated over and over with us to ensure our needs were fulfilled. **What do you dislike about DevRev?** The initial approach of the product is quite hard because of how DevRev sees a product and how it's divided into parts. Some weird UX choices here and there but they are quickly iterating and listening to feedback actively. Data import from external platforms can be a bit of a hit or miss, but then again, they actively supported us during this phase. Documentation for developers seems really good at first glance, until you discover that it's not exactly up to date, it lacks examples and explanation. **What problems is DevRev solving and how is that benefiting you?** DevRev helped us bridge the gap between support and engineering teams, so that everyone stays on the same page, while also giving us AI-driven functions to enhance our productivity across the whole company. ### 26. devrev for support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** Its easy to organize the information. Like the idea of creating my own labels to distinguish the different information that pertains to my work load. **What do you dislike about DevRev?** We use the product for our ticketing system. When we receive a response, but the ticket was in a status that was on Hold, it remains in that state instead of Open. Therefore, we will miss when we get a reply. **What problems is DevRev solving and how is that benefiting you?** the tickets are listed in a concise manner, so they are easy to see and know what status they are currently. I find this most beneficial when dealing with allot of tickets. ### 27. Streamlined Collaboration That Drives Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact. **What do you dislike about DevRev?** The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the disconnect between product, support, and customer teams by centralizing workflows, which helps us respond faster to customer needs and build more impactful produc ### 28. A very good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio Z. | International Benefits Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about DevRev?** It allows users to create in-depth filters and perform and advanced search whenever they need to look for specific information. Several tabs can also be used at the same time, which helps comparisons between useful tasks or pieces of information **What do you dislike about DevRev?** It is sometimes slow and presents bugs when creating new issues/tickets. It has also been presenting issues when performing bulk updates. **What problems is DevRev solving and how is that benefiting you?** It helps us communicate with our customers and meet their requirements in an efficient way. ### 29. Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Marina S. | HRx Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about DevRev?** Easy to interact with the system, and has a nice layout. Customer support is good. **What do you dislike about DevRev?** It could be faster; it takes a while to load the information. Also, I don't know if this would be a customization, but it could be a little cleaner; it has a lot of fields and information that are not necessary. I don't know if this is the only option for the package. **What problems is DevRev solving and how is that benefiting you?** Metrics reporting, ticket management with employees and customers. ### 30. Great tool, and great customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Austin T. | Manager Of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about DevRev?** Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions. Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart. If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev. **What do you dislike about DevRev?** The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM. **What problems is DevRev solving and how is that benefiting you?** Manager to rep collaboriation, ease of conversations with customers. ### 31. Fully Customisable and Easy to Tailor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about DevRev?** It’s fully customisable, and the support from the team has been great. **What do you dislike about DevRev?** As an admin, I don’t find it very user-friendly for a non-tech person. **What problems is DevRev solving and how is that benefiting you?** We are using Devrev as a CRM tool. Ot is fully customisable and futuristic ### 32. One amazing tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Sanmeet Singh S. | Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about DevRev?** Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. **What do you dislike about DevRev?** Sometimes the proposed feedbacks are actioned sloe **What problems is DevRev solving and how is that benefiting you?** Managing a Knowledge base, internal and external help desk, project management for our engineering team, CSMs using it for client management ### 33. Integrating the puzzles of SDLC World Together! **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsha . | Senior Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about DevRev?** DevRev connects engineering, product, and support teams through a shared system of record, reducing silos. With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. **What do you dislike about DevRev?** One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. **What problems is DevRev solving and how is that benefiting you?** Problem: Traditional ticket systems are disconnected from the actual work or codebase. DevRev's Solution: AI-powered ticket triage, assignment, and linking to code or features enables faster resolution. ### 34. Excellent and intuitive platform for handling client’s emails and requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about DevRev?** It’s easy to use and allows customization for the company I work **What do you dislike about DevRev?** It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly **What problems is DevRev solving and how is that benefiting you?** It allows to use one support email and redirect requests t the right team based on region, country and type of query ### 35. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** -Easy way to collaborate with the team -Felt like I didn't need training, it was that user friendly **What do you dislike about DevRev?** The email alerts can be excessive, especially if it is something that I do not really need to be updated on. **What problems is DevRev solving and how is that benefiting you?** Knowing what is going on post sales with my clients I just brought on. ### 36. Very intuitive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** Overall, Dev Rev's platform is fairly intuitive and easy to use. **What do you dislike about DevRev?** Sometimes it can be difficult to fin all the open tickets. **What problems is DevRev solving and how is that benefiting you?** Dev Rev helps us manage all our support tickets. Both support and the GTM team has access to ensure full visibility. ### 37. Recent DevRev experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about DevRev?** The support team is always very quick to reply and offer to have a call. Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues. **What do you dislike about DevRev?** I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified. Also, the sentiment often does not match the tone of the conversation. Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'. **What problems is DevRev solving and how is that benefiting you?** DevRev's bot that assigns tickets to our team has really helped in terms of efficiency and reducing manual work. ### 38. Great tool to manage your sprint operations **Rating:** 4.0/5.0 stars **Reviewed by:** Megha J. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about DevRev?** DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance. **What do you dislike about DevRev?** I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues. **What problems is DevRev solving and how is that benefiting you?** I use Devrev to track and manage sprint tickets and to map enhancements based on the roadmap view. ### 39. Too many fields and too many options to select from resulting in too many clicks to create a ticket **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about DevRev?** There are helpful tools to polish your messages **What do you dislike about DevRev?** It's not easy to locate issues or tickets using the seach tool **What problems is DevRev solving and how is that benefiting you?** Easy communication, tracking of tickets and notifications, so you know what you need to action. ### 40. Transformative, Customer-Centric Product That Elevates Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Senior Director, Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about DevRev?** As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items. Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs. The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution. **What do you dislike about DevRev?** Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers. ### 41. My inquiry was resolved quickly, and the team followed up to ensure everything was taken care of! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisbeth M. | Senior Manager, HR Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about DevRev?** What I love most about using DevRev is its rich functionality, real-time visibility into my team’s workload, and how seamlessly user-friendly and intuitive the platform feels—plus, their support team is A1 level, always there to answer any questions promptly! **What do you dislike about DevRev?** My only suggestion for improvement would be reducing the platform's bandwidth consumption, as it can be slow at times—fix that, and it would be perfect! **What problems is DevRev solving and how is that benefiting you?** DevRev is helping provide real-time visibility into my team's workload, along with several reports to analyze data and key metrics ### 42. Is easy to use and the IA tool works amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela E. | HR Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about DevRev?** I really love the IA tool, is super efficient to find what I need **What do you dislike about DevRev?** Some tech issues with Vistas, it works, but sometimes it gets frozen **What problems is DevRev solving and how is that benefiting you?** Tracking of my job ### 43. Streamling Success through the Power of DevRev **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce P. | Full Stack Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about DevRev?** Our organization boasts a diverse array of engineering and sales tools, each replete with copious amounts of data. The integration of DevRev has proven instrumental in consolidating this disparate data from multiple sources into a unified repository. This pivotal transformation affords our engineering teams the convenience of centralization, obviating the need for frequent app-switching. Notably, the swift implementation of DevRev has demonstrated remarkable agility and scalability, effectively accommodating our multifaceted requirements and varying customer workloads with commendable efficacy. **What do you dislike about DevRev?** DevRev stands as an invaluable tool within our operations, notwithstanding the need for numerous feature requests and modifications that extend beyond its initial feature set. It is worth noting that, while these requests have surfaced progressively over time, the DevRev team has exhibited commendable responsiveness and dedication by promptly implementing each requested enhancement without fail! **What problems is DevRev solving and how is that benefiting you?** Our organization has grappled with the challenge of unifying data from diverse sources within a single tool. The introduction of the "snap-in" feature in DevRev has proven to be a seamless solution to this predicament, allowing us to effortlessly incorporate various data sources without encountering any obstacles. Given our organization's extensive product portfolio, the imperative of centralized documentation cannot be overstated. In this regard, DevRev's "turing" tool emerges as an invaluable asset, empowering our engineers to access pertinent article recommendations in real-time while addressing support tickets, thereby enhancing operational efficiency. ### 44. Completing a successful POC **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Director of Operations & Strategic Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2025 **What do you like best about DevRev?** We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively. **What do you dislike about DevRev?** Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term **What problems is DevRev solving and how is that benefiting you?** - Customer ticketing support system - Knowledge base to our clients ### 45. Devrev - issue tracking, creating tickets, ai optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Tanay M. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2025 **What do you like best about DevRev?** The AI categorization and the handling and auto prioritization of tickets **What do you dislike about DevRev?** Sometimes the UI is a bit messy, so some training is required, **What problems is DevRev solving and how is that benefiting you?** From handling tickets to resolving them, to adding subscribers so that they can work on it to custom tags as to who is what and working on the current issue. ### 46. Project Management powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpesh N. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about DevRev?** The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole AI integration gives additional benefits for teams to improve productivity. **What do you dislike about DevRev?** Alot of things like the stage customisation is not yet self serve for the user. Even the workflow / automation creation seems complicated and might need more documentation. **What problems is DevRev solving and how is that benefiting you?** It brings all the teams across Design, Analytics, Product and engineering teams under a single platform. Having analytics on the same tool also help teams improve productivity. ### 47. Great platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about DevRev?** It is always reviewed and improved. The new AI search tool is very useful. **What do you dislike about DevRev?** It can be slow if you have multiple windows open. **What problems is DevRev solving and how is that benefiting you?** Manage multiple tickets from customers. ### 48. A product in evolution **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about DevRev?** The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system, **What do you dislike about DevRev?** I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints. **What problems is DevRev solving and how is that benefiting you?** DevRev is providing best-in-class support automation services. This allows us to scale and automate simple customer requests. This also gives time back to senior engineers so they can focus on more complex issues. ### 49. 10 days in, wow! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel H. | VP, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about DevRev?** We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb. **What do you dislike about DevRev?** There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts **What problems is DevRev solving and how is that benefiting you?** Replaces Zendesk and provides agent efficiency lift so we can continue to add customers without having to scale the support team with more humans. ### 50. DevRev is an awesome product, AI driven, and their team is just brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Eyal F. | Director of Global Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about DevRev?** We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform **What do you dislike about DevRev?** Nothing I can actually think of at this point **What problems is DevRev solving and how is that benefiting you?** 1) Self Service to our clients using their AI chat and search widgets 2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+09%3A53%3A48+-0500&secure%5Bsession_id%5D=8b29b5f5-7bab-40a1-bbab-1ec16b4c1249&secure%5Btoken%5D=64737a80a4186132995a3a87a4383ea9acbfc4a953538ea15828886180f6456d&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Reports & Analytics **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Service Desk** - Help Desk - Incident Reports - Process Workflow **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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