--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 212 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 212 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Intuitive, Powerful Platform with Seamless AI Chat, Workflows, and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Tetiana L. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about DevRev?** What I appreciate most about DevRev is how intuitive and powerful the platform is across different aspects of daily work. The chat feature, enhanced by an AI agent, makes communication and information retrieval incredibly seamless. It helps speed up responses, improves clarity, and reduces the need to switch between multiple tools. I also value the flexibility provided by workflows. They can be adapted for a wide range of purposes, which allows our team to structure processes in a way that truly supports our operational needs. Whether it’s automating routine tasks or streamlining complex sequences, workflows significantly enhance efficiency. Another major advantage is DevRev’s ease of integration with the other platforms our organization uses. Connecting tools without friction makes adoption smoother and ensures our systems work together rather than in isolation. Finally, I want to highlight the DevRev team itself. Their dedication to understanding and addressing every need stands out. It’s clear that they are committed to continuously improving the product and providing excellent support, which makes a big difference in the overall experience. **What do you dislike about DevRev?** While DevRev offers many strong capabilities, there are several areas where we experienced limitations that impacted our launch and daily operations: Lack of Multi‑Domain Support One of the biggest challenges for our team was the absence of multi‑domain support. This significantly extended our implementation timeline and required additional workarounds that otherwise wouldn’t have been necessary. No Built‑In Telephony Since DevRev doesn’t currently provide native telephony, we had to rely on a third‑party solution that wasn’t our preferred choice. Managing communication with an external vendor proved more complex and less seamless compared to working directly with the DevRev team. Platform Not Fully Optimized for Real‑Time, Immediate Support Because our team provides instant, time‑sensitive support, certain missing features initially made daily operations more difficult. These included: No distinction between sound notifications for chat vs. email Limited visibility into status indicators SLAs tracked by calendar hours instead of business hours, which didn’t align with our workflow While many of these issues were eventually addressed, they did slow us down during the early stages. **What problems is DevRev solving and how is that benefiting you?** DevRev has helped address several operational challenges and significantly improved the way our team manages support: Clear and Actionable SLA Tracking DevRev provides a visible SLA indicator on every ticket, which helps the team understand urgency at a glance. This ensures consistent prioritization, reduces the risk of SLA breaches, and makes workload distribution much more efficient. More Detailed and Accurate Reporting The expanded reporting capabilities allow us to analyze performance, forecast workload, and prepare reports with greater accuracy. This gives us better visibility into trends and helps with planning, resource allocation, and continuous improvement. Flexible Ticket Properties for Complex Operations The platform’s wide range of customizable ticket properties makes it possible to segment work across several teams and categories. This is especially valuable when managing multiple support groups simultaneously, ensuring each area gets the attention it needs. Improved Communication Through Chat Visibility End users can see the full history of their conversations directly within the ticket. This reduces repetitive questions, helps users track status easily, and streamlines follow‑ups. As a result, communication becomes clearer and more transparent. High Accuracy of the AI Agent The AI agent’s strong performance helps automate routine tasks and assists with information retrieval, allowing our human agents to focus on more complex tickets. This improves overall speed and quality of service. ### 2. DevRev the all in one platform **Rating:** 3.5/5.0 stars **Reviewed by:** Tauseef F. | Product Success | DIY, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering. The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets. **What do you dislike about DevRev?** What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve: Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting. Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps. Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow. Mobile experience – works fine for basic tasks, but advanced features are better on desktop. Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms. That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the disconnect between product, engineering, and customer-facing teams. Before, we were juggling multiple tools (Jira, Slack, spreadsheets, support platforms) and losing context along the way. With DevRev: - Single source of truth – customer feedback, tickets, product issues, and roadmap priorities are all tied together, so nothing falls through the cracks. - Faster customer response – support and success teams can see exactly what’s happening on the product side, which makes updates to customers much more transparent and timely. - Stronger product decisions – every feature request or bug fix is directly linked to real customer conversations, helping us prioritize based on actual impact. - Reduced tool fatigue – instead of switching between 4–5 apps, we manage most of our workflows within DevRev, saving time and reducing miscommunication. - Better cross-team alignment – product managers, engineers, and success managers finally share the same context, which speeds up releases and reduces back-and-forth. The biggest benefit: it keeps our work customer-centric while improving efficiency. We spend less time chasing information and more time delivering value. ### 3. Great Resource-- makes managing tickets, documentation, and workflows so efficient and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra B. | Applications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** Everything is so easy to navigate and lots of opportunity for tracking data, logging information, interacting wtih internal teams, external people, documentation, and its all in one place. Complicated yet easy to use, implement, and train on - especially when you can use knowledge base articles to train. We use it every day. Love the AI tools inside to make work so much faster. I can even create my own tickets and the customer support from DevRev is nice. **What do you dislike about DevRev?** Helpful tools can change without notice- I like and use a tool and then the one day its different.... **What problems is DevRev solving and how is that benefiting you?** Documentation is key to a customer support organization, especially for scaling. We can create knowledge base articles and make them available for our customers to utilize and reducing our own and our customer effort to knowledge. The ability to communicate with other internal teams to my organization as well is key when we need to make requests from them on behlaf of our customers- DevRev allows us to log issues and link them to existing tickets so we can easily manage feature requests, repairs, etc.. and have everything link together. ### 4. Makes Tracking and Prioritizing Work So Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Satyam M. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** I use DevRev every day and it’s been super helpful. I love that tickets, feedback, and customer info are all in one place, and the AI suggestions actually save time. The interface takes a bit to get used to, and finding some info isn’t always instant, but once you get the hang of it, it really makes life easier. **What do you dislike about DevRev?** The interface can be a bit confusing at first, and sometimes finding specific information takes longer than expected. It’s powerful, but there’s a learning curve. **What problems is DevRev solving and how is that benefiting you?** DevRev connects development work with customer feedback in one place. It saves me from juggling multiple tools, helps prioritize features, and makes it easier to track progress. Overall, it saves time and helps me make better product decisions ### 5. Dark Mode Appreciated, Major Improvements Needed **Rating:** 2.0/5.0 stars **Reviewed by:** Stephanie S. | Senior SaaS Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about DevRev?** I really love the dark mode because it doesn't hurt my eyes, especially since I have migraines. It's also easier to find attachments compared to the Service Cloud, making the tech support ticketing process more efficient. I am the only person on my team who prefers DevRev to Service Cloud. I strongly prefer Zendesk over everything else; it is just too expensive. **What do you dislike about DevRev?** {"The product is not intuitive and lacks an easy setup process. The team in Australia had to handle most of it, indicating a complex onboarding experience.","There are many unspecified problems with the product, suggesting a lack of overall satisfaction with its functionality.","Compared to Zendesk, DevRev is considered much worse, which indicates dissatisfaction with its performance or features.","The pseudo issue tracking system, instead of a direct link to Jira within DevRev is not preferred, requiring me to switch to Jira every time, which highlights poor integration or functionality in this area.","Menu items on the right while looking at a ticket cannot be reordered, which affects usability and workflow efficiency.","The incorrect handling of time zones and regions is critical, especially for enterprise clients, leading to financial costs for the company."} It is impossible to create a complete Jira ticket for our engineers within DevRev, so we have to create a ticket in Jira and then wait 5 minutes until we can link it to the DevRev ticket. **What problems is DevRev solving and how is that benefiting you?** I find DevRev's dark mode beneficial for my migraines, and it's preferable for finding attachments over Service Cloud. ### 6. Streamlined Customer Communication and Centralized Data Management **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Senior Associate, Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about DevRev?** 1. Fast Customer Communication: With computer its very easy and a very streamlined way of giving customers faster resolution with automation. 2. Unified space: combines and tracks data of all possible email and tickets and maintains a central database with which its very easy to track and manage data. 3. Powerful search engine: very easy to search across other business apps **What do you dislike about DevRev?** Ai automations could be optimized for better results **What problems is DevRev solving and how is that benefiting you?** -Building automations to optimize and speed up the workflow -Faster customer resolutions which is increasing customer satisfaction -Better communication across team members and stakeholders ### 7. A Robust Early-Stage Ticketing Solution with Big Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** DevRev is one of the best early-stage ticketing platforms out there. The product is robust, easy to use, and clearly built with a forward-looking vision. What’s really exciting is how they’re shaping the future of customer engagement—beyond just ticketing. As the platform matures, it has the potential to seamlessly combine CRM, ticketing, and analytics into a single inbuilt solution. The team is doing amazing work, and I’m excited to see how DevRev evolves! **What do you dislike about DevRev?** Since DevRev is still in its early development phase, some features are not yet fully mature or available. At times, this means you might not get the complete CRM + ticketing + analytics experience right away. That said, I have full trust in the team’s vision and execution—the pace of progress has been impressive, and I’m confident the gaps will close quickly as the platform evolves. **What problems is DevRev solving and how is that benefiting you?** One of the most exciting directions DevRev is heading in is around customer health assessment. With AI-powered dashboards, the platform can surface real-time insights into customer engagement, ticket trends, and satisfaction levels. This not only helps teams proactively identify risks but also enables data-driven decision-making for upselling, retention, and support efficiency. As this capability matures, it will feel like having a built-in customer health analyst working alongside your team. ### 8. DevRev’s AI Helped Us Scale Support Without Sacrificing Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo B. | Head of Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality. Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering. **What do you dislike about DevRev?** The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials. Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve. **What problems is DevRev solving and how is that benefiting you?** The AI functionality and Snap-in automation have enabled us to scale support operations efficiently, reducing manual work and improving our response times, all while maintaining a high level of service quality. On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team. ### 9. Wonderful tool for organisations with a customer facing application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about DevRev?** DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc) **What do you dislike about DevRev?** Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great! **What problems is DevRev solving and how is that benefiting you?** DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application ### 10. Great tool for collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Angela S. | Payroll Specialist, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about DevRev?** DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it! **What do you dislike about DevRev?** Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the challenge of organizing and tracking collaborative work in a clear and efficient way. It allows us to centralize requests, assign teams in real time, and monitor progress seamlessly. This has greatly improved coordination, reduced miscommunication, and streamlined our workflow, making our processes faster and more transparent. ### 11. DevRev: Turning Tickets into Customer Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently. **What do you dislike about DevRev?** While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the long-standing gap between customer support and product development. Traditionally, tickets would live in one system and product work in another, making it hard to connect customer feedback with actual fixes. DevRev solves this by tying every ticket to product parts and features, so we know exactly which issues affect customers most. The AI assistance cuts down manual effort—auto-routing, suggesting replies, and handling repetitive queries—so our team can focus on higher-value conversations. This has improved resolution times, reduced noise, and given us clearer visibility into trends, ultimately creating a more customer-centric workflow. ### 12. A rapidly-evolving platform with solid support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** DevRev’s Parts and Trails structure makes it much easier to link customer issues directly to product areas, which has improved how we organize and prioritize support tickets. The automations have already reduced noise in our queues, and the platform is clearly being built with support teams in mind. Most importantly, the DevRev team has been highly engaged with us — they’ve consistently taken our feedback, acknowledged issues quickly, and shipped improvements at a rapid pace. That responsiveness has made a real difference in our ability to adopt the platform confidently. **What do you dislike about DevRev?** As with any newer platform, some features are still maturing. A few automation and reporting use cases we’d like to implement aren’t available yet, and we haven’t gone live with AI Agents/Actions. That said, the team has been proactive in addressing gaps, and we’ve already seen progress in areas we raised as limitations. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us centralize customer conversations, tickets, and product context in a single platform, which has reduced the friction of managing support across multiple tools. By tying issues directly to product areas, we’re able to track trends more effectively and communicate clearer insights back to engineering. Automations have also helped us filter out noise (like spam or unactionable requests), which keeps our queue healthier and lets the team focus on higher-priority tickets. The result is faster resolution times, more visibility into what matters, and less manual overhead for the support team. ### 13. Answered Our Needs & Wants **Rating:** 4.5/5.0 stars **Reviewed by:** Carla M. | DIrector, Global Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about DevRev?** Since working with Devrev, we have found them HIGHLY responsive which is fantastic! We love having a person to work with directly and find this customer approach a huge advancement from our old service. We want to be treated like we treat our customers. Direct, timely and with answers and not with prevarications As an agent, it's easy to use and the views are highly customizable for rapid reviews and typical responses can be a minimum of keystrokes. Set up is a little quirky as we had to learn the DevRev "way" however it wasn't too painful all things considered. The strength for us is in the reporting and the ability to pull the reports and get consistent, reliable data for our customer reports. **What do you dislike about DevRev?** They still have some rough edges to smooth out although I think they have the basics down pretty well. * searchable knowledge base for customers to encourage self-service * ability to redact sensitive information if placed incorrectly by either customer or agent * ability to export ticket comments for reporting purposes **What problems is DevRev solving and how is that benefiting you?** In our business, we are not only measured on response and resolution but also on the concept of relief. Relief is not easy to measure however DevRev was able to put in a relief system that can help us identify if we meet our SLA's. They also have a reporting system that is consistent and that I can pull historical data that I couldnt get to before other than viewing as aggregated data. ### 14. DevRev keeps our work organized and on track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about DevRev?** I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools. **What do you dislike about DevRev?** Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate. **What problems is DevRev solving and how is that benefiting you?** DevRev helps us connect customer feedback directly to product development, so we can prioritize the right issues and deliver updates faster. It also centralizes support conversations and product tasks in one place, which has improved team collaboration and reduced the time spent switching between different tools. ### 15. User Friendly & great support **Rating:** 5.0/5.0 stars **Reviewed by:** Moubani M. | Manager- Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** We've been using DevRev since 2+years now and they have evolved a lot across these years. Focus is great on support reports and their workflows are easily implementable based on our business requirement. Have integrated with JIRA and its been a good experience so far. **What do you dislike about DevRev?** Can enhance the analytics part for better reports **What problems is DevRev solving and how is that benefiting you?** All concerns from mail, app and website are being routed to DevRev and are handled at one place. The tickets are easily tracked and drilling down of data customer wise becomes easier. ### 16. devrev for support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** Its easy to organize the information. Like the idea of creating my own labels to distinguish the different information that pertains to my work load. **What do you dislike about DevRev?** We use the product for our ticketing system. When we receive a response, but the ticket was in a status that was on Hold, it remains in that state instead of Open. Therefore, we will miss when we get a reply. **What problems is DevRev solving and how is that benefiting you?** the tickets are listed in a concise manner, so they are easy to see and know what status they are currently. I find this most beneficial when dealing with allot of tickets. ### 17. Streamlined Collaboration That Drives Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact. **What do you dislike about DevRev?** The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the disconnect between product, support, and customer teams by centralizing workflows, which helps us respond faster to customer needs and build more impactful produc ### 18. Excellent and intuitive platform for handling client’s emails and requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about DevRev?** It’s easy to use and allows customization for the company I work **What do you dislike about DevRev?** It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly **What problems is DevRev solving and how is that benefiting you?** It allows to use one support email and redirect requests t the right team based on region, country and type of query ### 19. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** -Easy way to collaborate with the team -Felt like I didn't need training, it was that user friendly **What do you dislike about DevRev?** The email alerts can be excessive, especially if it is something that I do not really need to be updated on. **What problems is DevRev solving and how is that benefiting you?** Knowing what is going on post sales with my clients I just brought on. ### 20. Very intuitive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** Overall, Dev Rev's platform is fairly intuitive and easy to use. **What do you dislike about DevRev?** Sometimes it can be difficult to fin all the open tickets. **What problems is DevRev solving and how is that benefiting you?** Dev Rev helps us manage all our support tickets. Both support and the GTM team has access to ensure full visibility. ### 21. Great tool to manage your sprint operations **Rating:** 4.0/5.0 stars **Reviewed by:** Megha J. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about DevRev?** DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance. **What do you dislike about DevRev?** I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues. **What problems is DevRev solving and how is that benefiting you?** I use Devrev to track and manage sprint tickets and to map enhancements based on the roadmap view. ### 22. Streamling Success through the Power of DevRev **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce P. | Full Stack Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about DevRev?** Our organization boasts a diverse array of engineering and sales tools, each replete with copious amounts of data. The integration of DevRev has proven instrumental in consolidating this disparate data from multiple sources into a unified repository. This pivotal transformation affords our engineering teams the convenience of centralization, obviating the need for frequent app-switching. Notably, the swift implementation of DevRev has demonstrated remarkable agility and scalability, effectively accommodating our multifaceted requirements and varying customer workloads with commendable efficacy. **What do you dislike about DevRev?** DevRev stands as an invaluable tool within our operations, notwithstanding the need for numerous feature requests and modifications that extend beyond its initial feature set. It is worth noting that, while these requests have surfaced progressively over time, the DevRev team has exhibited commendable responsiveness and dedication by promptly implementing each requested enhancement without fail! **What problems is DevRev solving and how is that benefiting you?** Our organization has grappled with the challenge of unifying data from diverse sources within a single tool. The introduction of the "snap-in" feature in DevRev has proven to be a seamless solution to this predicament, allowing us to effortlessly incorporate various data sources without encountering any obstacles. Given our organization's extensive product portfolio, the imperative of centralized documentation cannot be overstated. In this regard, DevRev's "turing" tool emerges as an invaluable asset, empowering our engineers to access pertinent article recommendations in real-time while addressing support tickets, thereby enhancing operational efficiency. ### 23. Easy to use and follow! **Rating:** 4.5/5.0 stars **Reviewed by:** Denis V. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about DevRev?** Ease of use and that its affordable fkr startups! **What do you dislike about DevRev?** Its not so clear something what they offer etc. **What problems is DevRev solving and how is that benefiting you?** Custoemr support ### 24. This system has help me on my job **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about DevRev?** Easy way to review the tickets, and the support is good **What do you dislike about DevRev?** Sometimes, it takes longer to upload, and I need to refresh **What problems is DevRev solving and how is that benefiting you?** I'm able to see my tickets and my team's ticket on one view ### 25. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela E. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about DevRev?** I like that it is very easy to use and is a friendly tool. **What do you dislike about DevRev?** Sometimes is too slow and uses a lot of your RAM. **What problems is DevRev solving and how is that benefiting you?** Tracking of my job ### 26. Revolutionizing Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about DevRev?** Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product. Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness. Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev. DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership. **What do you dislike about DevRev?** Nothing! Keep up the great work DevRev team! **What problems is DevRev solving and how is that benefiting you?** DevRev is allowing us to consolidate our customer support in one place seamlessly. ### 27. Great way to identify bugs and critical UI/UX issues using live user sessions. **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DevRev?** It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. **What do you dislike about DevRev?** UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. **What problems is DevRev solving and how is that benefiting you?** Whenever we send our product to live users, we don't know how users perceive our product. So we send updates and features in hindsight and expect users to use those features. But still, there is a gap between us and users. With UserExperior, we can identify what features and updates users are using. Also, we will come to know if a user is having a problem accessing those features. ### 28. G2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mardav G. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** The platform is easy to integrate different services and helps manage everything at a single page. **What do you dislike about DevRev?** The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine **What problems is DevRev solving and how is that benefiting you?** We were able to build an AI pipeline to help our customers get insights of their business ### 29. UserExperior - A wonderful addition for devs **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about DevRev?** I've been using UserExperior for some time now, and I must say, it's absolutely fantastic! I would definitely recommend it to all my friends and colleagues. This tool has been a lifesaver when it comes to tracking what people do in our app and giving us super helpful insights into user behavior. **What do you dislike about DevRev?** Well, to be honest, there isn't much I dislike about UserExperior. However, if I had to point out a minor inconvenience, it would be the occasional delay in data processing. ALso the dashboard can be improved **What problems is DevRev solving and how is that benefiting you?** UserExperior is solving a whole bunch of problems for me, and it's been a total game-changer! First off, it helps me track what users are doing in my app, giving me some seriously awesome insights into their behavior. This means I can make smarter decisions when it comes to optimizing my app and making it more user-friendly. I now have a much better understanding of how people interact with my app, and that's helped me make some killer improvements. ### 30. Good CRM experience in one suite **Rating:** 4.5/5.0 stars **Reviewed by:** Soubhagya K. | IT Lead - Commercial Ops & Data Insights , Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DevRev?** Ticketing system, u Great UX &committed to your long term success by giving plenty of learning, and growing opportunities. **What do you dislike about DevRev?** N/A , yet to e pore more. However Product demo would be helpful **What problems is DevRev solving and how is that benefiting you?** Replace the manual ticketing system ### 31. UserExperior: The Ultimate Guide to Elevating Your User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about DevRev?** UserExperior provides comprehensive user session recordings, allowing me to delve into the minds of my users. The ability to watch real-time user interactions, understand their behaviors, and identify pain points has been invaluable in optimizing our website. The playback functionality, coupled with intuitive filters and search options, make it effortless to navigate through countless sessions and pinpoint specific issues. **What do you dislike about DevRev?** One area that could benefit from enhancement is the user interface (UI) of the UserExperior platform itself. While the functionality is robust, the UI can feel slightly overwhelming and cluttered at times. Simplifying the layout and streamlining the navigation would greatly improve the overall user experience within the platform **What problems is DevRev solving and how is that benefiting you?** Troubleshooting and Issue Resolution: UserExperior's session recordings allow support teams or developers to investigate and reproduce reported issues. By observing user interactions, they can identify the root causes of problems and provide targeted resolutions. ### 32. Best tool for PMs to understand user journey after effect **Rating:** 4.0/5.0 stars **Reviewed by:** Priyansh S. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about DevRev?** It helps to understand PMs whether the flow designed is helping their users in the right direction or not, it also allow or enables to check the responsiveness of apis and speed. Some of the cool features are Heatmap analysis, funnel to check drop off and api responsive speed or letting know the type of error customer faced. **What do you dislike about DevRev?** Not I could think off but surely one thing I see or look forward is allowing events to track server driven events also. **What problems is DevRev solving and how is that benefiting you?** Their feature like Heat map and api responses time helps to solve the optimisation problem, also if any device issue is being faced it now becomes easier to know the mobile details to debug the issue faster ### 33. Define The Depth Of Business & Help To Archive The Goals With UserExperior **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Lead Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about DevRev?** UserExperior helps the business to understand the customer mindset set what customer wants and allows us to analyse the gap between the product and the customer in a more visual form **What do you dislike about DevRev?** UserExperior is quite costly in comparison to other available options in the market. There should be more features to capture the session country-wise or to selected screen-wise **What problems is DevRev solving and how is that benefiting you?** Help to analyse the customer behaviour & user experience, Easy to integrate other third-party tools, advanced analytics capabilities with visual sessions ### 34. Great tool to understand user frustration points **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about DevRev?** Provides insights into user behaviour on landing pages. Places where the interactions need to be changed, loading screens to be added etc. Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed. Also, one of the best tools to identify rage taps & track a metric that deals with user frustration **What do you dislike about DevRev?** It is a heavy software & have to send out as part of a very small base so as to not impact overall app load times & other things which can make one worry about sampling bias **What problems is DevRev solving and how is that benefiting you?** Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed. Also, one of the best tools to identify rage taps & track a metric that deals with user frustration ### 35. Great way to improve our product and customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Lead Developer, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about DevRev?** UserExperior provide the real time experience and what dificulties customer is facing if there is any bug or crash is there developer will be able to track it easily can fix it ASAP. Intergation is very quick and Implemetaion is quick **What do you dislike about DevRev?** 1 thing i found missing here that dashboard custmization feature is less. if you want to enable or disable recording for coutry form portal which we can't do **What problems is DevRev solving and how is that benefiting you?** With the help of UserExperior we try to reduce the bugs and analyse the customer behaviour so that we can improvise our product accordingly ### 36. Exceptional UserExperior: Revolutionizing Mobile App Analytics and Optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** One of the standout features of UserExperior that I truly appreciate is its comprehensive suite of user experience analytics tools. These tools provide invaluable insights into how users interact with mobile apps, enabling businesses to make data-driven decisions for optimization and enhancement. The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience. The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates. Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing. Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results. **What do you dislike about DevRev?** While UserExperior is an exceptional platform for mobile app analytics and optimization, there are a few areas that I believe could benefit from further improvement. One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics. Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features. Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior. It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences. **What problems is DevRev solving and how is that benefiting you?** UserExperior solves several key problems related to mobile app analytics and optimization, providing tangible benefits to businesses and app developers. Some of the problems it addresses and the resulting benefits include: Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction. Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience. App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image. Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success. Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement. Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes. ### 37. Awesome experience, however I feel BackEnd integration should be allowed. **Rating:** 4.0/5.0 stars **Reviewed by:** Madhur A. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** Video recordings, which give better insight wrt the customer's experience. Its easier to find issues and help users. Also we can check and guide users if user is facing issues wrt to app navigation or is suck at some flow. **What do you dislike about DevRev?** Both native and flutter support is not available. Our app has both flutter and native and it keeps switching. Need support for this. Also BE can't post events which I feel should be there. **What problems is DevRev solving and how is that benefiting you?** Found users behaviour and optimized the flow wrt to that. We found how users were facing problems in uploading a file and fixed the UX writing wrt to that. Its a better way rather than asking user please share screenshot. ### 38. Step into the User's Shoes with UserExperior: Unveiling the True User Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about DevRev?** UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance. **What do you dislike about DevRev?** UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign. **What problems is DevRev solving and how is that benefiting you?** Here are some common challenges that UserExperior addresses: Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly. Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior. Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs. ### 39. Decent experience on native Android, but does not work well with hybrid apps such as Android/Flutter **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** Having a video recording of a user's session makes it much easier to identify, reproduce and debug problems in the app compared to simple analytics event logging. It helps analyse and identify drop-off points within the app's flow and makes flow optimisation much faster. **What do you dislike about DevRev?** We initially started using UserExperior in our native Android app, which seemed to work fine. But with time, we have begun transitioning into a Flutter-Android hybrid app, which is when UserExperior appears to break. On moving from a Flutter screen to an Android screen (and vice-versa), the recording fails and shows a black screen instead. Apart from this, there are times when several user session recording links appear to be broken URLs. **What problems is DevRev solving and how is that benefiting you?** UserExperior has expedited the process of identifying, reproducing and debugging bugs within the app, which helps us serve a better user experience. It has also helped identify drop-off points within the user flow and has helped us rework and optimise these points, thus increasing our user funnel. ### 40. Best option to track client experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Arpit J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DevRev?** 1. The recordings that you provide help us to understand what user likes to do and how they like to proceed. 2. Integration part is very easy. 3. The videos getting recorded are good but found it bit difficult to get the exact video that I am looking for. Tried using filters as well but no result. 4. I was able to track some of the ANR's. **What do you dislike about DevRev?** 1. Sometimes the video length is too short. 2. I was not able to get the exact video even after applying the filters. 3. UI needs some work, it seems a bit confusing. **What problems is DevRev solving and how is that benefiting you?** 1. Track user behavior. 2. Solving the ANR's. 3. Was able to enhance the app as per user experience. ### 41. Best tool that directs app foreground at end user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DevRev?** This tool helps us to analyse and conclude when we are in production issues. We go first with this tool other than any other platform. Many times helped us when something wrong goes. Thank you, team UserExperiror.The dashboard is one of the feature we like. **What do you dislike about DevRev?** This tool may collect all crashes as Firebase does. We would like to see more in global search e.g. when search happens for an event it should have provision to reach directly at that point. Currently, I need to scroll down to get that session. Some sesssions come with more than 1000m/200m etc...duration, but it doesn't. **What problems is DevRev solving and how is that benefiting you?** Maximum times we go for events being recorded as point of interest/screen. Also backend service calls and their responses help us to see if problem happens at app side or the backend server side. ### 42. UserExperior: The Ultimate Guide to Improving Your App's Digital Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I like that UserExperior is a comprehensive digital experience monitoring tool that helps us to understand and optimize the user experience for our mobile app. It has helped us to identify the Production incident with ease. **What do you dislike about DevRev?** We have integrated UserExperior in our Flutter app as well, and there are limited customisation options. If offered more flexibility, it can enhance the overall usability of the tool. **What problems is DevRev solving and how is that benefiting you?** UserExperior solves the problem of gaining deep insights into user behaviour and interactions with our app. It allows us to identify usability issues, optimize user journeys, and improve overall user experience. This benefits us by enhancing our understanding of user needs, increasing user satisfaction, solving Production bugs and driving better business outcomes. ### 43. Awesome Platform for gaining insights of App User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about DevRev?** I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. **What do you dislike about DevRev?** We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. **What problems is DevRev solving and how is that benefiting you?** It gives all the recordings of our users. We are able to see what interaction users are doing within the app. We can also see crashes, launch time, internet connectivity etc ### 44. Good product for user insights on scale **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhit V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about DevRev?** Screen recordings with issue tags. Helps quick understanding of what our users are going through. **What do you dislike about DevRev?** We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation. **What problems is DevRev solving and how is that benefiting you?** Helping realise pain points, rage taps on particular screens faces by users on scale. ### 45. Amazing product for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Narayan S. | Co-Founder and CEO Goodmeetings, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about DevRev?** DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant. **What do you dislike about DevRev?** Would love to have a mobile app to increase the productivity of the team. Everything else is great! **What problems is DevRev solving and how is that benefiting you?** Devrev provides us much -needed structure and proper workflows to connect all our user queries with the development effort. It ensures that the whole team is customer focused in all their efforts. ### 46. Best User Tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anbu Selvan J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** The best part about the tool is it's easy to integrate and use for any developer which makes it more effective with couple of lines of code you already integrate it seamlessly. **What do you dislike about DevRev?** Was waiting for the out of app screen recording feature which will be available soon as promised by the UE team. **What problems is DevRev solving and how is that benefiting you?** To understand the user point of view and where they are facing issue with real time videos was really helpful. ### 47. Very helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about DevRev?** The Rage Tap feature has been one of our best rolled-up metrics. We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively **What do you dislike about DevRev?** Slicing data using event property would be a welcomed feature. **What problems is DevRev solving and how is that benefiting you?** - Identification of drops in a journey - Capture of inadequate UX ### 48. User experior review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DevRev?** We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior. **What do you dislike about DevRev?** - We sometimes use it On/Off because the pricing is high. - User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter. **What problems is DevRev solving and how is that benefiting you?** Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different. ### 49. Easy to access and convenient in viewing the Client Journey **Rating:** 4.0/5.0 stars **Reviewed by:** Deevakar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Easy to access Android and iOS Client journey under the Single login **What do you dislike about DevRev?** Currently i have no negative comments on Functioning of User experior application **What problems is DevRev solving and how is that benefiting you?** It solves us to view Client Journey on our DWM Mobile App ### 50. Easy to integrate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I use UserExperior in flutter. It was easy to integrate and very helpful for my company **What do you dislike about DevRev?** There were some issues in the flutter SDK of UserExperior, web_view_in_flutter does not align with UserExperior. **What problems is DevRev solving and how is that benefiting you?** To identify bugs in the application UserExperior is really helpful - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1910824&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A39%3A05+-0500&secure%5Bsession_id%5D=7ddf2a4c-865d-4efc-b891-18f3c8860f55&secure%5Btoken%5D=361d7c2a5ddd02df4957f5f0cedd96ab66cf9523289ca204473037ce9c362262&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation - Real-Time Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DevRev Alternatives - 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