--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 212 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 212 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Great customer support agent and good set of connectors and nodes in workflow builder. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod K. | Staff Product Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about DevRev?** DevRev has very good default features like - sentiment analysis. - automated closures - automated reports can be scheduled - default nodes available in workflow builder cover most of our use cases. Whenever I report an issue on their slack channel, they have a bot that responds with good level of analysis and suggestions to fix the problem. They have figured out an intelligent way regarding when to respond via bot or human. The response of the bot is pretty good when it responds. If the problem is complex, no bot response which avoids the frustration. I have also used Computer for different use cases to get information from past tickets, to perform analysis on which of my support engineers are AI first, who is meeting the SLAs and who are Slacking, etc **What do you dislike about DevRev?** Some of the fields in the tickets are not user friendly. We have a use case where we want to map the ticket to module or sub module to route the ticket to the right team. The way the user provides the input is not handled correctly. I wanted an UI where I select a Module, then get the option to input the sub module, etc.. The AI tool option to refine the messages to the customer is not refined. I have to craft a brief response and go to claude or gemini to get a refine response. It might need calibration. It is crude right now. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping me create workflows, send the summary of tickets for a customer at a certain frequency. Most of the connectors are also available by default. I built an agent using information from previous ISS or TKT tickets, google docs, Slack conversations and articles, most of the connectors I needed were available off the shelf. ### 2. Intuitive, Powerful Platform with Seamless AI Chat, Workflows, and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Tetiana L. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about DevRev?** What I appreciate most about DevRev is how intuitive and powerful the platform is across different aspects of daily work. The chat feature, enhanced by an AI agent, makes communication and information retrieval incredibly seamless. It helps speed up responses, improves clarity, and reduces the need to switch between multiple tools. I also value the flexibility provided by workflows. They can be adapted for a wide range of purposes, which allows our team to structure processes in a way that truly supports our operational needs. Whether it’s automating routine tasks or streamlining complex sequences, workflows significantly enhance efficiency. Another major advantage is DevRev’s ease of integration with the other platforms our organization uses. Connecting tools without friction makes adoption smoother and ensures our systems work together rather than in isolation. Finally, I want to highlight the DevRev team itself. Their dedication to understanding and addressing every need stands out. It’s clear that they are committed to continuously improving the product and providing excellent support, which makes a big difference in the overall experience. **What do you dislike about DevRev?** While DevRev offers many strong capabilities, there are several areas where we experienced limitations that impacted our launch and daily operations: Lack of Multi‑Domain Support One of the biggest challenges for our team was the absence of multi‑domain support. This significantly extended our implementation timeline and required additional workarounds that otherwise wouldn’t have been necessary. No Built‑In Telephony Since DevRev doesn’t currently provide native telephony, we had to rely on a third‑party solution that wasn’t our preferred choice. Managing communication with an external vendor proved more complex and less seamless compared to working directly with the DevRev team. Platform Not Fully Optimized for Real‑Time, Immediate Support Because our team provides instant, time‑sensitive support, certain missing features initially made daily operations more difficult. These included: No distinction between sound notifications for chat vs. email Limited visibility into status indicators SLAs tracked by calendar hours instead of business hours, which didn’t align with our workflow While many of these issues were eventually addressed, they did slow us down during the early stages. **What problems is DevRev solving and how is that benefiting you?** DevRev has helped address several operational challenges and significantly improved the way our team manages support: Clear and Actionable SLA Tracking DevRev provides a visible SLA indicator on every ticket, which helps the team understand urgency at a glance. This ensures consistent prioritization, reduces the risk of SLA breaches, and makes workload distribution much more efficient. More Detailed and Accurate Reporting The expanded reporting capabilities allow us to analyze performance, forecast workload, and prepare reports with greater accuracy. This gives us better visibility into trends and helps with planning, resource allocation, and continuous improvement. Flexible Ticket Properties for Complex Operations The platform’s wide range of customizable ticket properties makes it possible to segment work across several teams and categories. This is especially valuable when managing multiple support groups simultaneously, ensuring each area gets the attention it needs. Improved Communication Through Chat Visibility End users can see the full history of their conversations directly within the ticket. This reduces repetitive questions, helps users track status easily, and streamlines follow‑ups. As a result, communication becomes clearer and more transparent. High Accuracy of the AI Agent The AI agent’s strong performance helps automate routine tasks and assists with information retrieval, allowing our human agents to focus on more complex tickets. This improves overall speed and quality of service. ### 3. DevRev has transformed my support workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Noam G. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** It centralizes everything I need for customer support API very helpful, I intend on implementing custom solutions in the future **What do you dislike about DevRev?** - Cant rearrange fields in Tickets, Issues - Cant rearrange views in lefthand sidebar - AI assistant for writing ticket responses most ineffective (grammar setting is okay) - Main search for content within tickets terrible; ticket search slightly better **What problems is DevRev solving and how is that benefiting you?** Centralizing and tracking user communication and issue resolution Collaborating with colleagues ### 4. Great and futuristic product with right blend of AI and Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Aviral G. | Manager- E-commerce, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about DevRev?** The best thing I like about Devrev is the product. Product is well advanced with new age features. The best features are AI support to agents and advanced analytics tool. Also features like automatic bifurcation of tickets is of great help. **What do you dislike about DevRev?** The thing I dont like of Devrev is lack of possibility for integration with local tools like WABA service providers, cloud telephony etc. Also there is lack of customisation available such as API integrations with different partners and flexibility of features and plug widget. **What problems is DevRev solving and how is that benefiting you?** Devrev is helping me automate high volume of support tickets. Only a small portion of tickets reach agents who also get support from Devrev AI help. Agents also get advanced AI analytics support which help in finding the right problem and solving it. ### 5. A Robust Early-Stage Ticketing Solution with Big Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** DevRev is one of the best early-stage ticketing platforms out there. The product is robust, easy to use, and clearly built with a forward-looking vision. What’s really exciting is how they’re shaping the future of customer engagement—beyond just ticketing. As the platform matures, it has the potential to seamlessly combine CRM, ticketing, and analytics into a single inbuilt solution. The team is doing amazing work, and I’m excited to see how DevRev evolves! **What do you dislike about DevRev?** Since DevRev is still in its early development phase, some features are not yet fully mature or available. At times, this means you might not get the complete CRM + ticketing + analytics experience right away. That said, I have full trust in the team’s vision and execution—the pace of progress has been impressive, and I’m confident the gaps will close quickly as the platform evolves. **What problems is DevRev solving and how is that benefiting you?** One of the most exciting directions DevRev is heading in is around customer health assessment. With AI-powered dashboards, the platform can surface real-time insights into customer engagement, ticket trends, and satisfaction levels. This not only helps teams proactively identify risks but also enables data-driven decision-making for upselling, retention, and support efficiency. As this capability matures, it will feel like having a built-in customer health analyst working alongside your team. ### 6. Wonderful tool for organisations with a customer facing application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about DevRev?** DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc) **What do you dislike about DevRev?** Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great! **What problems is DevRev solving and how is that benefiting you?** DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application ### 7. DevRev: Turning Tickets into Customer Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently. **What do you dislike about DevRev?** While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the long-standing gap between customer support and product development. Traditionally, tickets would live in one system and product work in another, making it hard to connect customer feedback with actual fixes. DevRev solves this by tying every ticket to product parts and features, so we know exactly which issues affect customers most. The AI assistance cuts down manual effort—auto-routing, suggesting replies, and handling repetitive queries—so our team can focus on higher-value conversations. This has improved resolution times, reduced noise, and given us clearer visibility into trends, ultimately creating a more customer-centric workflow. ### 8. A rapidly-evolving platform with solid support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** DevRev’s Parts and Trails structure makes it much easier to link customer issues directly to product areas, which has improved how we organize and prioritize support tickets. The automations have already reduced noise in our queues, and the platform is clearly being built with support teams in mind. Most importantly, the DevRev team has been highly engaged with us — they’ve consistently taken our feedback, acknowledged issues quickly, and shipped improvements at a rapid pace. That responsiveness has made a real difference in our ability to adopt the platform confidently. **What do you dislike about DevRev?** As with any newer platform, some features are still maturing. A few automation and reporting use cases we’d like to implement aren’t available yet, and we haven’t gone live with AI Agents/Actions. That said, the team has been proactive in addressing gaps, and we’ve already seen progress in areas we raised as limitations. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us centralize customer conversations, tickets, and product context in a single platform, which has reduced the friction of managing support across multiple tools. By tying issues directly to product areas, we’re able to track trends more effectively and communicate clearer insights back to engineering. Automations have also helped us filter out noise (like spam or unactionable requests), which keeps our queue healthier and lets the team focus on higher-priority tickets. The result is faster resolution times, more visibility into what matters, and less manual overhead for the support team. ### 9. Recent DevRev experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about DevRev?** The support team is always very quick to reply and offer to have a call. Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues. **What do you dislike about DevRev?** I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified. Also, the sentiment often does not match the tone of the conversation. Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'. **What problems is DevRev solving and how is that benefiting you?** DevRev's bot that assigns tickets to our team has really helped in terms of efficiency and reducing manual work. ### 10. Project Management powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpesh N. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about DevRev?** The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole AI integration gives additional benefits for teams to improve productivity. **What do you dislike about DevRev?** Alot of things like the stage customisation is not yet self serve for the user. Even the workflow / automation creation seems complicated and might need more documentation. **What problems is DevRev solving and how is that benefiting you?** It brings all the teams across Design, Analytics, Product and engineering teams under a single platform. Having analytics on the same tool also help teams improve productivity. ### 11. Great way to identify bugs and critical UI/UX issues using live user sessions. **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DevRev?** It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. **What do you dislike about DevRev?** UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. **What problems is DevRev solving and how is that benefiting you?** Whenever we send our product to live users, we don't know how users perceive our product. So we send updates and features in hindsight and expect users to use those features. But still, there is a gap between us and users. With UserExperior, we can identify what features and updates users are using. Also, we will come to know if a user is having a problem accessing those features. ### 12. Define The Depth Of Business & Help To Archive The Goals With UserExperior **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Lead Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about DevRev?** UserExperior helps the business to understand the customer mindset set what customer wants and allows us to analyse the gap between the product and the customer in a more visual form **What do you dislike about DevRev?** UserExperior is quite costly in comparison to other available options in the market. There should be more features to capture the session country-wise or to selected screen-wise **What problems is DevRev solving and how is that benefiting you?** Help to analyse the customer behaviour & user experience, Easy to integrate other third-party tools, advanced analytics capabilities with visual sessions ### 13. Awesome experience, however I feel BackEnd integration should be allowed. **Rating:** 4.0/5.0 stars **Reviewed by:** Madhur A. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** Video recordings, which give better insight wrt the customer's experience. Its easier to find issues and help users. Also we can check and guide users if user is facing issues wrt to app navigation or is suck at some flow. **What do you dislike about DevRev?** Both native and flutter support is not available. Our app has both flutter and native and it keeps switching. Need support for this. Also BE can't post events which I feel should be there. **What problems is DevRev solving and how is that benefiting you?** Found users behaviour and optimized the flow wrt to that. We found how users were facing problems in uploading a file and fixed the UX writing wrt to that. Its a better way rather than asking user please share screenshot. ### 14. Step into the User's Shoes with UserExperior: Unveiling the True User Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about DevRev?** UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance. **What do you dislike about DevRev?** UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign. **What problems is DevRev solving and how is that benefiting you?** Here are some common challenges that UserExperior addresses: Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly. Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior. Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs. ### 15. Convenient and Affordable UX Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gokalp T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about DevRev?** Helpful and results-oriented approach. They helped with all our problems. They helped us with our demo account. It is one of the most ideal tools for observing user sessions. **What do you dislike about DevRev?** In some cases, the screens of the sessions may be displayed incorrectly. No feature to stamp and annotate sessions. Records are deleted after 1 month. In general, it would be wrong to say that it is very bad. **What problems is DevRev solving and how is that benefiting you?** It helps us understand users. It helps us debug errors.It allows us to improve the bad experience. Heatmaps make it easy to understand screens. Funnels work great too. ### 16. Awesome Platform for gaining insights of App User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about DevRev?** I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. **What do you dislike about DevRev?** We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. **What problems is DevRev solving and how is that benefiting you?** It gives all the recordings of our users. We are able to see what interaction users are doing within the app. We can also see crashes, launch time, internet connectivity etc ### 17. Great product for recording and analyzing user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** UserExperior is highly regarded for its valuable features that help businesses improve their mobile apps' user experience. Users appreciate its in-depth insights into user behavior, session replay, heatmaps, touch heatmaps, crash analytics, funnel analysis, and real-time monitoring. These features enable businesses to identify user pain points, optimize conversion funnels, resolve crashes, and enhance overall app performance. **What do you dislike about DevRev?** Not all recordings are available No search functionality- like if you want to search session recording from 100 uniqie ids, you need to search one by one rather than any one of those 100 **What problems is DevRev solving and how is that benefiting you?** Finding bugs Recording user behaviour about how user use our app Improving flows by knowing where user is stuck Which features user use most or least How long do they use the app ### 18. Average to poor review **Rating:** 1.0/5.0 stars **Reviewed by:** Aman J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Crash recordings capture details well. Logs of each transaction are good. **What do you dislike about DevRev?** The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available. **What problems is DevRev solving and how is that benefiting you?** We want to analyse health of product, ANR and crash session regularly to ensure performance marketing is not affected. ### 19. Best application for to track mobile app analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik Salman S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DevRev?** The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. **What do you dislike about DevRev?** UI could be more interactive, and more filter could added. **What problems is DevRev solving and how is that benefiting you?** It helps us to resolve client query with least interaction with client and track app usage ### 20. Very good for user session recordings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about DevRev?** You get to see how exactly users interact and spend time on your app through the recordings. **What do you dislike about DevRev?** There are some sessions which do not get recorded. Also, there is currently no feature to fine recordings for specific use cases. **What problems is DevRev solving and how is that benefiting you?** It helps me understand user interaction and the different errors/pain points that user faces. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1910087&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A37%3A57+-0500&secure%5Bsession_id%5D=e96bc3d5-6756-4a55-ad54-9a535bdab77f&secure%5Btoken%5D=6689edaa51b754207ff5ee1f10bf2b722118b1f8b71dc2f0ed8e4e0ee652df87&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation - Real-Time Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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