--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 214 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 214 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 214 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. UserExperior: The Ultimate Guide to Improving Your App's Digital Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I like that UserExperior is a comprehensive digital experience monitoring tool that helps us to understand and optimize the user experience for our mobile app. It has helped us to identify the Production incident with ease. **What do you dislike about DevRev?** We have integrated UserExperior in our Flutter app as well, and there are limited customisation options. If offered more flexibility, it can enhance the overall usability of the tool. **What problems is DevRev solving and how is that benefiting you?** UserExperior solves the problem of gaining deep insights into user behaviour and interactions with our app. It allows us to identify usability issues, optimize user journeys, and improve overall user experience. This benefits us by enhancing our understanding of user needs, increasing user satisfaction, solving Production bugs and driving better business outcomes. ### 2. Awesome Platform for gaining insights of App User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about DevRev?** I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. **What do you dislike about DevRev?** We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. **What problems is DevRev solving and how is that benefiting you?** It gives all the recordings of our users. We are able to see what interaction users are doing within the app. We can also see crashes, launch time, internet connectivity etc ### 3. Good product for user insights on scale **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhit V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about DevRev?** Screen recordings with issue tags. Helps quick understanding of what our users are going through. **What do you dislike about DevRev?** We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation. **What problems is DevRev solving and how is that benefiting you?** Helping realise pain points, rage taps on particular screens faces by users on scale. ### 4. Amazing product for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Narayan S. | Co-Founder and CEO Goodmeetings, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about DevRev?** DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant. **What do you dislike about DevRev?** Would love to have a mobile app to increase the productivity of the team. Everything else is great! **What problems is DevRev solving and how is that benefiting you?** Devrev provides us much -needed structure and proper workflows to connect all our user queries with the development effort. It ensures that the whole team is customer focused in all their efforts. ### 5. Best User Tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anbu Selvan J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** The best part about the tool is it's easy to integrate and use for any developer which makes it more effective with couple of lines of code you already integrate it seamlessly. **What do you dislike about DevRev?** Was waiting for the out of app screen recording feature which will be available soon as promised by the UE team. **What problems is DevRev solving and how is that benefiting you?** To understand the user point of view and where they are facing issue with real time videos was really helpful. ### 6. Debugging With The Ease With UE **Rating:** 5.0/5.0 stars **Reviewed by:** Jayesh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** Video recording with masking sensitive data and event tracking **What do you dislike about DevRev?** UserExperior should build something for server side , although server events are not bread and butter for UE but developer or any person for that matter could get sense of what is happening throughout user journey **What problems is DevRev solving and how is that benefiting you?** Userexperior is giving us sense of what is really happening with end users where the same information we couldnt identify easily from Different monitoring tools ### 7. A Game Changer for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anant M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Customer-centric development enabling efficient ticket resolution and transparent communication **What do you dislike about DevRev?** Transitioning from a mere ticket management system to a comprehensive customer support solution. **What problems is DevRev solving and how is that benefiting you?** Centralizing customer interactions and inquiries, simplifying issue tracking and resolution. ### 8. Go to tool for customer behaviour understanding and pain points of customer **Rating:** 4.5/5.0 stars **Reviewed by:** Anand K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** UserExperior gives better insight into customer behaviour. It provides detailed information about customer pain points. **What do you dislike about DevRev?** If the alerting system has been built, it would be beneficial for multiple clients **What problems is DevRev solving and how is that benefiting you?** Why the customer conversion decrease or not scaling up at the specific point? Is it a design issue or a technical issue, or a content issue? UE will give better insight into this. ### 9. Best app to track app analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Saili N. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about DevRev?** The best part of the application is it takes the recording of User activity with the utmost privacy **What do you dislike about DevRev?** The UI can be improved, ex.more filters can be added **What problems is DevRev solving and how is that benefiting you?** We get the user usage analytics, and crash notifications from the app. Since it can also record the screen, we are able to solve user queries much more quickly ### 10. Efficient and Insightful CX Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2023 **What do you like best about DevRev?** Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻 **What do you dislike about DevRev?** One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly **What problems is DevRev solving and how is that benefiting you?** I have been utilizing UserExperior for some time now and it has become an essential tool for our team. The software's ability to quickly identify and fix broken digital experiences has greatly improved our process. Moreover, the detailed understanding it provides of our customers' online behavior has been incredibly beneficial in tailoring our app to better serve them. The platform is user-friendly and seamlessly integrates with our existing systems. Overall, I highly recommend UserExperior to any company looking to enhance their digital customer experience. ### 11. Experience with UserExperior's unparalleled Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about DevRev?** The user journey tracking helped us to analyse the entire user journey across multiple sessions. With this utility, we identified bottlenecks, dop-off points and implemented trageted improvements. I would recomend to anyone seeking to gain a competitive edge through a data-driven approach to enhance user experience. **What do you dislike about DevRev?** I don't see any negative side of the application. **What problems is DevRev solving and how is that benefiting you?** User journey ### 12. Best application for to track mobile app analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik Salman S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DevRev?** The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. **What do you dislike about DevRev?** UI could be more interactive, and more filter could added. **What problems is DevRev solving and how is that benefiting you?** It helps us to resolve client query with least interaction with client and track app usage ### 13. A Comprehensive Customer Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive. **What do you dislike about DevRev?** The need for more streamlined mobile app notifications. **What problems is DevRev solving and how is that benefiting you?** Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement ### 14. Very helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about DevRev?** The Rage Tap feature has been one of our best rolled-up metrics. We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively **What do you dislike about DevRev?** Slicing data using event property would be a welcomed feature. **What problems is DevRev solving and how is that benefiting you?** - Identification of drops in a journey - Capture of inadequate UX ### 15. Good expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Priya P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Detailed insights and very helpful in helping us improve our app **What do you dislike about DevRev?** For a first time user it can be quite confusiing to use, so can work on that **What problems is DevRev solving and how is that benefiting you?** Helping us navigate through the users journey's while they are using our application ### 16. User experior review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DevRev?** We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior. **What do you dislike about DevRev?** - We sometimes use it On/Off because the pricing is high. - User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter. **What problems is DevRev solving and how is that benefiting you?** Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different. ### 17. All-In-One! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Breaks silos, makes processes more efficient, simplifies workflows like no other tool. **What do you dislike about DevRev?** Takes a bit of time to onboard, but it's worth it. Much easier than other tools **What problems is DevRev solving and how is that benefiting you?** Losing customer information ### 18. Pleasant experience with UserExperior **Rating:** 4.5/5.0 stars **Reviewed by:** L U. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DevRev?** Tracking user behaviour in our app to know what users need, what is more engaging, and what needs more attention. **What do you dislike about DevRev?** Some things were outside the scope of UserExperior; app crashes due to an issue with x86 architecture. So as such, there are no dislikes. **What problems is DevRev solving and how is that benefiting you?** Tracking user behaviour and user engagement in certain features of the app. ### 19. This tool tracks user journeys via sessions, aiding issue identification through recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** This tool provides valuable insights into the issues encountered by utilising actual journey recordings of users. **What do you dislike about DevRev?** The tracking system is session-based rather than user-based, offering limited flexibility in user-specific tracking. **What problems is DevRev solving and how is that benefiting you?** We utilised the tool to identify the issues raised by our internal employees, which helped us ensure the accuracy of the problem identification. ### 20. Easy to integrate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I use UserExperior in flutter. It was easy to integrate and very helpful for my company **What do you dislike about DevRev?** There were some issues in the flutter SDK of UserExperior, web_view_in_flutter does not align with UserExperior. **What problems is DevRev solving and how is that benefiting you?** To identify bugs in the application UserExperior is really helpful ### 21. One of the best tool to track User Bheaviour on the app **Rating:** 4.5/5.0 stars **Reviewed by:** Prabal C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about DevRev?** The most helpful feature is Heat Maps & Users Recording **What do you dislike about DevRev?** The dashboard seems a bit confusing sometimes, also the small functionality of navigation from one page to another also seems an issue. **What problems is DevRev solving and how is that benefiting you?** As driving a digital product we sometimes lag in seeing how exactly users are performing on what we have made. Now post using this tool we can see what exactly the user is doing on the app & that helps us in making the UI/UX of the app more crisp & easy for the user to use. ### 22. Excellent system to track the errors. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** Tracking system. Video recording of the user dashboard daily updated over the mail **What do you dislike about DevRev?** Not all the cases get logged Better if gets the clarity in the errors **What problems is DevRev solving and how is that benefiting you?** to track the issues faced by the users ### 23. A must have for any business looking to improve User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about DevRev?** 1. A comprehensive view of user activity - really helpful in understanding usage patterns. 2. Can add our own events and create funnels, paths, etc. 3. Heatmaps help understand UI/UX issues and alternate methods used by users to figure out a solution. **What do you dislike about DevRev?** 1. Need better accessibility to create rules to customize user cohorts we wish to record for. 2. Option to customize the dashboard so that team can see which metrics are important to them. **What problems is DevRev solving and how is that benefiting you?** Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc ### 24. Best tool for analysing user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about DevRev?** The onboarding experience of Userexperior was simple and done in a few minutes. Data was populated the very next minute. As a product designer, the heatmap feature helped my team and clients to get a deeper understanding of users' interactions, frustration areas, and clicks which led to users dropping. The platform has been a great help in data-driven optimisation in designs. User recording is one of the best features for understanding user's patterns inside the app and its ability to track the ANR and crashes. **What do you dislike about DevRev?** The app provides a data-rich experience, but keeping time constraints in mind, it would be a good-to-have feature to include precise and short reports for faster consumption of data at one glance. eg. Graphical representation of data. **What problems is DevRev solving and how is that benefiting you?** 1. Analysing user behaviour 2. Determining the Pain points. 3. Heatmaps allow designers to figure out the spots that grab more or less attention. 4. optimising design based on data-rich analytics. ### 25. The most comprehensive analysis Tool - A must have for explicit user analysis and behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchi P. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about DevRev?** 1. The detailed Interaction analysis for actions, unresponsiveness and crashes. 2. Recordings for every funnel session - helps to understand what issue the user is experiencing. 3. Great and helpful customer support. **What do you dislike about DevRev?** The dashboard can be made a bit more interactive with more filters added. **What problems is DevRev solving and how is that benefiting you?** We used this app to analyze user behavior on different screens. It helped to get a better understanding of crashes and bugs by giving detailed insights. It also helped us to understand user behavior and what feature gets the most attention. This in turn helped us to increase our revenue by a significant amount with more than 90 percent customer retention. ### 26. Top-notch behavior tracking & heatmapping tool **Rating:** 4.5/5.0 stars **Reviewed by:** Prashanth G. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about DevRev?** 1. Video captures of movement of the user on the app with multiple filters. 1. Consolidated report to identify the app crashes and user pain points. 2. Finally their support is available anytime for the walkthrough. **What do you dislike about DevRev?** 1. Sometimes the website doesn't respond due to the excess amount of recordings captured. 2. Crash report emails are going into spam 3. Dashboards are confusing and no differentiation is there. All dashboards look the same. **Recommendations to others considering DevRev:** For any organization who has a mobile application of any size, User Experior helps a lot to identify the user behavior on the app. Recommended for any organisation. **What problems is DevRev solving and how is that benefiting you?** We've rolled out the alpha version for a different set of users. With UserExperior we can identify where the users are getting stuck and which UI needs an improvement. It's a good alternative for crashlytics. ### 27. Effortless digital experience troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Pramod N. | Senior Manager - Customer Delight, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about DevRev?** User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong. **What do you dislike about DevRev?** Haven't found any downside in using UserExperior. **What problems is DevRev solving and how is that benefiting you?** We are troubleshooting user complaints. It is easier and faster to replicate user complaints. The need to ask users to detail their complaints has reduced. ### 28. Helps us in understanding and improving UX faster **Rating:** 4.5/5.0 stars **Reviewed by:** Ali Asgar M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about DevRev?** With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis. **What do you dislike about DevRev?** Nothing much. I really appreciate the product they have built. **What problems is DevRev solving and how is that benefiting you?** Behavioral analysis, detection of faulty interaction patterns, journey analysis, and UI/UX testing are some of the core things we are solving with UserExperior. UserExperior has simplified all the research and analysis processes. ### 29. Great tool for resolving user issues faster **Rating:** 5.0/5.0 stars **Reviewed by:** Soumith G. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** The session replay feature with issues allows our support team to get a first-hand experience of user complaints. We can get more information from vague feedback simply by looking into UserExperior data. **What do you dislike about DevRev?** I would love UserExperior even more if they improved the bland looking UI and added more features like NPS and surveys. **What problems is DevRev solving and how is that benefiting you?** We are solving conversions, UI design, technical issues, and user support. I think all those have gotten faster since we started using UserExperior. ### 30. Must have tool to drive digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Satya K. | Senior Specialist - DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about DevRev?** Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app. **What do you dislike about DevRev?** There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience. **What problems is DevRev solving and how is that benefiting you?** Oru digital transformation goals need constant innovation and app updates. It is not possible to see how we are improving the app without looking at UserExperior. ### 31. User Experior Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita S. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about DevRev?** Dashboard with the bifurcation of issues,logs of problems are provided, Heat Map Analysis wherein we can find out Heavy interactions with the screen **What do you dislike about DevRev?** If option is provided on Dashboard screen for drop off rates from one App version to another version with screen/page names and with recordings **What problems is DevRev solving and how is that benefiting you?** User Experior is solving issues of an Application from customer point of view and this is benefiting us to improve customer experience with help of User Experior data ### 32. Great for user behavior and app engagement analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf H. | Lead UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about DevRev?** Session replay, heatmap, and user journey analysis are easy to use. We can easily find erratic user interactions and learn how to improve the app experience. **What do you dislike about DevRev?** I haven’t found any major issues while using UserExperior yet. **What problems is DevRev solving and how is that benefiting you?** We use it for UX research and analysis to improve the app design. It has helped in taking objective and informed decisions when it comes to making changes to the design. ### 33. Simplify Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** Amazing to see visual data for our funnels. Crashes, API slow down, etc data can be correlated with conversions. **What do you dislike about DevRev?** A turnkey solution in my opinion would have been better. We could integrate data on UserExperior without the hassle of integrating the SDK. However, the current setup isn’t a deal breaker. **What problems is DevRev solving and how is that benefiting you?** Indepth insight on conversions and capabilities for customer support. These two are what we are mostly solving using UserExperior. ### 34. Best tool for heat mapping **Rating:** 4.5/5.0 stars **Reviewed by:** Ritvik J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about DevRev?** Awesome Technical Support. Detailed report - Great tool to analyze the user journey and where they are getting stuck or facing issues. The user experience is pretty good. **What do you dislike about DevRev?** Notifications are not instant as it doesn't ensure us to take prompt action. Integrations with the communications tools is missing. Apart from that everything is great. **Recommendations to others considering DevRev:** Recommended to any kind of B2C Tech startup. **What problems is DevRev solving and how is that benefiting you?** Being a early-stage startup we wanted to test the user experience and with UserExperior it has become much easier for us to track user issues at an ease. It helps us identify issues and resolve them at the earliest. ### 35. Instant troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath S. | Cloud Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about DevRev?** Application issues are surfaced with root cause analysis done using logs and session replay. **What do you dislike about DevRev?** UserExperior can have better UI and more integrations with tools like Sentry and DataDog, and deeper integration with Crashlytics. **What problems is DevRev solving and how is that benefiting you?** Our support team raises tickets that we need to resolve quickly. Our team uses UserExperior to replay user issues and troubleshoot the user complaint. Hence, it is faster to troubleshoot. ### 36. Simple to troubleshoot for drop-offs **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** My team could accurately spot the functional and performance issues behind the drop-offs. **What do you dislike about DevRev?** UserExperior lacks integrations with a few tools we use. It would be great if they were available out of the box. **What problems is DevRev solving and how is that benefiting you?** We are primarily solving for conversion optimization. Resolutions for glitches are faster since we could accurately spot what’s going wrong on the app. ### 37. A must have tool for understanding user behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about DevRev?** Session recordings and heatmaps have been extremely helpful in identifying crashes, ANRs, UI/UX improvements, etc. **What do you dislike about DevRev?** No downsides as such, but I would recommend the team to keep adding and enhancing the features as they do currently **What problems is DevRev solving and how is that benefiting you?** It has helped us in identifying some very small but critical dropoff areas and bridging that gap for our users. We are really happy to have found them as it would have been nearly impossible to do so without having the session recordings and understanding what's wrong. ### 38. The tool is superb, helps us analyze what exactly is happening on the front end with users **Rating:** 4.5/5.0 stars **Reviewed by:** Sharad J. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about DevRev?** 1. Funnel Analysis 2. Recordings to see what kind of messages are being popped up to the user now and then 3. Crash & Rage sessions **What do you dislike about DevRev?** Could not find anything like that as of now **What problems is DevRev solving and how is that benefiting you?** Understanding user-level concerns by checking videos and checking drops with funnel ### 39. Amazing Heatmap & user behaviour analysis tool for mobile apps **Rating:** 4.5/5.0 stars **Reviewed by:** Guru P. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about DevRev?** 1. Very good summarized analysis on where the users got dropped off. 2. Excellent technical support from the UserExperior team. 3. The recordings and geographical wise bifurcation is added advantage by which we can understand the friction in the app **What do you dislike about DevRev?** 1. Crashlytics dashboard can be improved. 2. UI can be improved as all the dashboards are confusing, they can differentiate with different color codes or dashboard styles. 3. More filters can be added to sort out the data. **Recommendations to others considering DevRev:** I highly recommend UserExperior for a growing mobile app to figure out where the users are lagging and enhance the flow accordingly. **What problems is DevRev solving and how is that benefiting you?** With Userxperior, we are able to figure out where the users are unable to figure out the next step. The heatmap is helping us to tweak the user flow accordingly and analyze the highest usage of any feature. ### 40. Best Heatmap Analytics for Mobile Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay M. | Product Head, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2021 **What do you like best about DevRev?** We used heatmap analytics to understand where our users interacted on the app screen, what caused user frustration and confusion. The powerful insights from the UserExperior heatmap tool enabled us to get instant areas of improvement in the usability of the app. **What do you dislike about DevRev?** None that we remember but there are always areas of optimization. **What problems is DevRev solving and how is that benefiting you?** We are an app used by users in the medical fraternity across different geographies, one of our challenges was to understand if our product is usable and if there were any usability issues our users experienced while using the app. When we introduced UserExperior’s heatmap tool into our mobile app, it started providing instant insights into our app’s usability and helped our design teams to quickly identify UI bottlenecks such as Rage interactions, user confusion etc.. ### 41. Excellent tool for user experience analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Parag A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about DevRev?** The analytics for app UI is pretty good and gives good insights. UserExperior is the tool we usually use the most apart from Firebase analytics because the data is complete. **What do you dislike about DevRev?** It can have more control for crash and error alerting notifications. Right now you only get email alerts. The alerts can have more features like a Slack integration. **What problems is DevRev solving and how is that benefiting you?** We are using UserExperior mostly for tracking user behavior on UI and to check if there are any glitches. Apart from that the most important thing to use is for replicating issues reported on customer support. ### 42. Great for session replays and UX analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Bipin K. | CEO **Reviewed Date:** October 05, 2021 **What do you like best about DevRev?** UserExperior has brilliant tools to analyze your app user behavior and improve UX. The customer support has also been great! **What do you dislike about DevRev?** While the UI is simple and easy to use it looks a bit bland to me. **What problems is DevRev solving and how is that benefiting you?** Get more visibility into how users use our mobile app and analyze crashes and bugs. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+13%3A01%3A15+-0500&secure%5Bsession_id%5D=eff0eb7c-a520-4935-b922-01a1ee0f5465&secure%5Btoken%5D=014c140b0d7c7f211075bac93b81a6aa06b5d5d7b6f41f3c464ad1effeac66bd&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation - Real-Time Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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