--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 214 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 214 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 214 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Able to get some sessions & analysize it **Rating:** 4.0/5.0 stars **Reviewed by:** Anushree K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about DevRev?** We can get video of users , so that we can analyse the issues. **What do you dislike about DevRev?** Sometimes we are unable to get sessions in userExperior & unable to track where user has went wrong. **What problems is DevRev solving and how is that benefiting you?** To check crashes,non fatals & ANRs ### 2. Easy to Work **Rating:** 4.0/5.0 stars **Reviewed by:** sagar s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about DevRev?** Easy to check all the application statuses in one page **What do you dislike about DevRev?** Looks like everything is good. if possible, improve the performance **What problems is DevRev solving and how is that benefiting you?** Just improve the performance ### 3. Good tool for debugging real customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Sessions which capture the user's journey **What do you dislike about DevRev?** It doesn't capture sessions during the application launch. Ios crashes are not recorded **What problems is DevRev solving and how is that benefiting you?** It helps to understand the functional flow of the actual users and helps to get the logs based on the flow ### 4. Best digital experience monitoring solution for PMs **Rating:** 4.0/5.0 stars **Reviewed by:** Vidya Sagar P. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about DevRev?** The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys. **What do you dislike about DevRev?** The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer. **What problems is DevRev solving and how is that benefiting you?** We are looking at conversion data, monitoring user behaviour, validating design, and improving our metrics on a regular basis. ### 5. Great tool for digital experience monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Mayur c. | product manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about DevRev?** Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it. **What do you dislike about DevRev?** I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities. **What problems is DevRev solving and how is that benefiting you?** Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc helps us address digital experience problems on our app. ### 6. UserExperience has been effective in finding loopholes in the UX by identifying ANRs and Crashes **Rating:** 3.5/5.0 stars **Reviewed by:** Amit K. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about DevRev?** Dashboard charts help in navigating through the important user recordings that can help us in identifying the issues. A targeted pathway is always helpful while going through huge datasets **What do you dislike about DevRev?** User recording section is kind of a dump where finding useful information becomes very difficult. Dashboard has right pathways but we can utilise this section as well by having better filters and views **What problems is DevRev solving and how is that benefiting you?** For us, we try to find the optimum user journey for new features in our app through UserExperior. UserExperior is helping us by identifying major ANRs and user interactions where user are getting stuck ### 7. Good tool to uncover user behaviour **Rating:** 3.5/5.0 stars **Reviewed by:** Subhash P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about DevRev?** Heatmaps and the ability to view user app activity recordings help make key product decisions. **What do you dislike about DevRev?** If the product could add some key product/UX recommendations based on the data it collects, it could add more value. **What problems is DevRev solving and how is that benefiting you?** Uncovering user behaviour ### 8. Easy to use and saves several hours of support time **Rating:** 4.0/5.0 stars **Reviewed by:** Deepanshu M. | Associate VP Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about DevRev?** UserExperior is easier than other app analytics tools. We loved the simple and intuitive interface. The support has been great. **What do you dislike about DevRev?** Nothing major to dislike but I would recommend the team to keep improving and building new features **What problems is DevRev solving and how is that benefiting you?** We are using UserExperior to understand behavioral patterns on our app’s UI, that’s mostly button click data. The highest benefit was reduction in support resolution time. Our support team could look at the session replay videos and resolve the complaints faster. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bnps_score%5D=4&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+12%3A51%3A45+-0500&secure%5Bsession_id%5D=6796512b-745c-4aa3-ad2d-6a6a7e0eec09&secure%5Btoken%5D=06cc6d91ee048f2bf63cf860174e7ac505aa111832c9495f4fc649cd3531b2f5&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation - Real-Time Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,677 reviews)