Reda H.
RH
Reda H.
ICT Technical Team Lead
Mid-Market (51-1000 emp.)
"Excellent product and support"
4.5/5
What do you like best about Device42, A Freshworks Company?

- User friendly interface.

- Support team Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Complete manual (user guide and administration) version in PDF format that can be downloaded and used offline. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best Discovery and Application Dependency Mapping tool"
5/5
What do you like best about Device42, A Freshworks Company?

Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Current topics in online documentation are in function sequence or classified by function, would prefer to see it in the deployment sequence, for example Overview, Deploy, Manage, Reports. Current documentation table of content: Accounting, API Overview, Appliance Manager, Administration, Applications, Auto Discovery. Review collected by and hosted on G2.com.

Ricardo Luis P.
RP
Ricardo Luis P.
Senior Infrastructure Consultant
Enterprise (> 1000 emp.)
"Excellent Product and Customer Service."
5/5
What do you like best about Device42, A Freshworks Company?

Easy setup and configuration, Straight forward user interface, min amount of training for end users to use application. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

So far have had no dislikes of Device42, any issues I had got resolved by Support Team. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"D42 Support responds is superb and answers to my quires are on time and correct steps"
5/5
What do you like best about Device42, A Freshworks Company?

Ease of use and easy to explain to customers Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

So far none that i dislike .. all is good and fine Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Infrastructure Discovery"
5/5
What do you like best about Device42, A Freshworks Company?

Feature such as discovery, dependency mapping are very handy in migration planning. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

No problems i can think of.............. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Quick/Reliable response to any questions on the tool and all the subject areas of Asset Management"
5/5
What do you like best about Device42, A Freshworks Company?

All the modules for asset and ip management and Reports Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Access/permissions set up and configuration Review collected by and hosted on G2.com.

Steven M.
SM
Steven M.
Senior Systemingenieur
Mid-Market (51-1000 emp.)
"Great tool with a lot of opportunities"
5/5
What do you like best about Device42, A Freshworks Company?

The GUI is simple and clear, no graphics are loaded, so the frontend is very fast. The database is also well-designed and very fast, although we have thousands of objects. Device42 have a lot of discovery options, a REST-API, agent-based and agentless based OS discovery.

I like very much the remote collectors. Very easy to setup appliances with an automatic update feature. Only open one port and you are able to monitor a whole site.

The guys from the support are always friendly and the answers are really quite fast. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Nobody is perfect. Here a few points which can be improved.

- Roadmap: I miss a high level roadmap for the next 12 months

- Release Notes: The update release notes can beimproved

- The online documentaion needs an update on some points Review collected by and hosted on G2.com.

CG
Cris G.
Enterprise (> 1000 emp.)
"A must-have tool for M&A"
5/5
What do you like best about Device42, A Freshworks Company?

- Visual topology information

- Network communications reports (allowing to identify dependencies between servers)

- Last login users, Host information, HW information

- Application dependency

- Inventory Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

- Maybe the first scan should be guided by a support session, there are many configurations that can contaminate the inventories (adding duplicates, offline machines, VMs that were decommissioned…)

- I would like a report to be Added where machines are linked to their sites based on the subnet, its very useful when in comes to global consolidation projects Review collected by and hosted on G2.com.

Chad C.
CC
Chad C.
Senior DevOps Engineer
Financial Services
Enterprise (> 1000 emp.)
"Device42 Newbie"
4.5/5
What do you like best about Device42, A Freshworks Company?

We are just getting started with using Device42 but so far it has been very easy to pick up and run with. We can give it entire subnets to scan and just sit back and watch it discover the environment. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

My biggest complaint so far is how it seemingly randomly times out my login forcing me to log in again. I eventually found the setting to extend the default timeout so time will tell if that fixes the issue or not. Review collected by and hosted on G2.com.

AB
Aaron B.
Senior Linuix Engineer
Enterprise (> 1000 emp.)
"Senior Linux Engineer "
4/5
What do you like best about Device42, A Freshworks Company?

Device 42 is by far the easiest to administer of all the CMDB asset tools that we have used. It user interface and robustness are unmatched and pricing is esxtremly attractive Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The only issue i have is and it may be just with me as i find it difficult to find accurate information on the api. They may be do to the continued upgrade and improvments device 42 roles out. Review collected by and hosted on G2.com.