--- title: Device42, A Freshworks Company Reviews meta_title: 'Device42, A Freshworks Company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 51 reviews by the users' company size, role or industry to find out how Device42, A Freshworks Company works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 51 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Device42, A Freshworks Company Reviews **Vendor:** Device42 **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 51 ## About Device42, A Freshworks Company With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have. ## Device42, A Freshworks Company Pros & Cons **What users like:** - Users appreciate the **clear visibility of IT assets and dependencies** offered by Device42, simplifying tracking and troubleshooting. (3 reviews) - Users appreciate the **ease of use** of Device42, simplifying tracking and troubleshooting of IT assets effortlessly. (1 reviews) - Users value the **productivity improvement** offered by Device42, streamlining asset tracking and troubleshooting effortlessly. (1 reviews) - Users appreciate the **latest trends in asset management** and comprehensive hybrid IT discovery offered by Device42. (1 reviews) - Users value the **efficient tracking** of IT assets and dependencies, streamlining infrastructure management and troubleshooting. (1 reviews) **What users dislike:** - Users find Device42's **complexity** challenging to navigate initially, particularly for smaller teams during setup. (1 reviews) - Users experience **latency issues** with Device42, particularly during large data transfers, impacting performance and usability. (1 reviews) - Users find the **learning curve steep** , making setup and navigation challenging initially, particularly for smaller teams. (1 reviews) - Users find the **navigation issues** of Device42 challenging, especially during initial setup and for smaller teams. (1 reviews) - Users experience occasional **performance issues** , particularly when managing large data sets or requests. (1 reviews) - Users express concerns about **pricing issues** due to separate add-on costs rather than an all-inclusive product price. (1 reviews) - Setup Difficulty (1 reviews) - Users experience **slow performance** when handling large data or requests, which hampers their efficiency. (1 reviews) - Small Business Exclusion (1 reviews) ## Device42, A Freshworks Company Reviews ### 1. Great product !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Device42, A Freshworks Company?** The best part is Data center and network management at a centralized location. Pretty easy and good view of all racks, cabling, patch panel, etc information at one place. **What do you dislike about Device42, A Freshworks Company?** None. This is the best product i have seen for the Network management. **What problems is Device42, A Freshworks Company solving and how is that benefiting you?** Making our lives easy with device42, avoiding excel-sheet. ## Device42, A Freshworks Company Discussions - [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) - 1 comment - [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) - 1 comment - [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) - 1 comment - [View Device42, A Freshworks Company pricing details and edition comparison](https://www.g2.com/products/device42-a-freshworks-company/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A47%3A16+-0500&secure%5Bsession_id%5D=04ade5ce-02f7-4f7a-bbf2-8864b1965707&secure%5Btoken%5D=297700e28b926e67708b2527ed75124aa81c3cced7ef1d0fb0e880db3e592883&format=llm_user) ## Device42, A Freshworks Company Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **ServiceNow Apps** - ServiceNow Integration - Value **Performance Management** - Change Management - Real Time Reporting - Compliance Management - Multi-User Collaboration - Power Management - Configuration Management - Workflow Management - Data Storage Management - Uptime Reporting - Capacity Management - Real-Time Data - Audit Management - Inventory Management **Monitoring** - Server Performance - Energy Consumption - Space Planning **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Additional Functionality** - Data Import/Export - AI Copilot - Server Monitoring - Third-Party Integrations - Alerts/Notifications - Reporting & Statistics - Access Controls/Permissions - IT Asset Tracking - Real-Time Monitoring - Generative AI - Real-Time Notifications - Prioritization - Device Auto Discovery - SSL Security - Real-Time Updates - Role-Based Permissions - API - Data Visualization - Predictive Analytics - Performance Monitoring - Event Logs - Activity Dashboard **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Device42, A Freshworks Company Alternatives - [Nlyte](https://www.g2.com/products/nlyte/reviews) - 4.5/5.0 (50 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - 4.4/5.0 (67 reviews) - [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) - 4.2/5.0 (55 reviews)