Device Magic Reviews & Product Details

I love the one on one attention our company gets and the direct contact we have with DM! I love that when I have a question I can chat with someone right away or I can email my company success rep and they get back to me right away. Review collected by and hosted on G2.com.

I feel that the analytics portion of the portal could be improved significantly. There is also an option for automatic reports to be sent on a weekly or daily bases dependent on the information that is requested. Review collected by and hosted on G2.com.

The product does what it advertises it should do. Drag and drop to setup forms makes it easy to use. Review collected by and hosted on G2.com.

The pricing of this product has become unpredictable. Prices keep rising and when my last payment was taken, it had jumped from $40.80 a month to $81 with no new users. Calls for an explanation took about 3 weeks and I was told of emails advising me of price upgrades. This was true but I was also told I was on a "special" price plan because I had been a customer for so long. To then double the price, was crazy. For the amount we used this product (maybe 80 forms a month), there is no way I can justify $1000 a year in costs. Review collected by and hosted on G2.com.

Building mobile forms is pretty simple and straightforward. The form UI for mobile users is clean and simple, very easy for inexperienced users to navigate. I like that you can force an answer so that users cannot skip over key questions. We use multiple subcontractors and it is easy to dispatch forms out to all of the subcontractors in one quick process. We can customize our forms on the fly without disrupting the workflow of the guys in the field. Review collected by and hosted on G2.com.

The subscription model of charging per device vs per user can get to be expensive and is an additional management requirement. If you don't carefully manage this, it gets expensive quickly. Review collected by and hosted on G2.com.

It is very easy to use even for people without experience with this technology, it is very practical and has several functions that are very useful for the company, it facilitates the creation of forms and adapting the existing forms for new uses that are sent both to our customers or partners of our company, this saves us a lot of time in our daily activities and has a nice design and I sincerely believe that anyone can use this efficient program. Review collected by and hosted on G2.com.

It has not happened to me very often but sometimes the program freezes and closes the windows and I lose and lose forms that I had created and I have to repeat the process again it does not happen very often but when it happens it is stressful Review collected by and hosted on G2.com.

We always use Device Magic when we have a data collection exercise in the field because it simplifies all the work from creating forms up to delivery of collected data. Good enough we can send newly created forms to field workers wherever they are, they can collect and submit data including location, pictures and signatures without the need for internet connection or mobile network, and submitted data sorts itself in the system to where is it needed. As an administrator I control who should see which forms so that everyone gets what they need. Review collected by and hosted on G2.com.

Mobile forms does not allow scan text and convert option of transferring hard copy forms to mobile forms which would be a great feature too. Review collected by and hosted on G2.com.

Easy to use web interface. Great for first time user and power users alike. I was able to pick up on the web interface and make forms within the first day. Granted, i have a bit of coding background. But i feel as though an entry level technician could have had the same experience as me. I love the chat feature on your webstie for support. No one likes to sit on hold on a telephone and the chat feature works great. Review collected by and hosted on G2.com.

The form NEEDS an excel export function. Your biggest competitor, Fulcrum, has this feature. I need to be able to format and create custom formulas that cannot be calcualted within your interface. I would rerate my likelyness to reccommend Device Magic to a friend or colleague to a 10 with the implementation of this request. Review collected by and hosted on G2.com.

This app is simple to use and has lots of features that make it easy to tailor to our needs; we are constantly adjusting surveys which is easy to do and quick. Review collected by and hosted on G2.com.

i would like to be able to change (or have control over) more of the formatting; we have quite long surveys and it think it would be useful if the questions that had been answered could change colour, or if lists of options could be laid out in specific ways (or just all the same regardless of the number of options) Review collected by and hosted on G2.com.

Breadth of options and filtering so I can create automations to make my team's lives easier. Being able to control the back end so much is amazing! If one user only has to provide 5 pieces of info, it's great that we can control hiding 30 other questions that COULD be available. Review collected by and hosted on G2.com.

Would love some of the limitations updated, but the Device Magic team is constantly working on improvements so no real "dislikes". I would also love to see an interface settings option sometime, example: users being able to change whether they see a clock face or dial on Time questions. Review collected by and hosted on G2.com.

The UI for creating the custom forms is top notch. You never feel you NEED programming skills, yet if you want to get more advanced there are options for that too. The field app is rock solid. In rare cases when you need tech support they are very responsive. Review collected by and hosted on G2.com.

We're missing the ability to upload multiple photos in a single step, but are told it's on the road map. We work around this by uploading photos in bulk using the Google Drive app. However, if you only need a few photos uploaded it works well, and the compression of the photos is a perfect balance of size versus resolution. The UI for dispatching jobs is functional but looks awful and is difficult to use, starkly contrasted to the UI for form building. I'm told improving this is also on the roadmap and I trust them to follow through. Review collected by and hosted on G2.com.

Data capture on the go makes it super easy for the team to gather information and analyze a month's operation in just a couple minutes. Review collected by and hosted on G2.com.

I wish the standard plan had some communication options to SQL databases & the analytics tool feels uncompleted. Review collected by and hosted on G2.com.

The API functionality, easy integrations, numerous submission options, backup data storage, offline field use. We use the whole gamut of features that are provided and appreciate them greatly! The dispatch functionality is also particularly useful and we have integrated it with great success into other systems and software we use. Review collected by and hosted on G2.com.

Its a tad pricey - better volume discounting would be greatly appreciated. The browser/desktop forms are buggy and neglected, and require major improvements to be useful. Review collected by and hosted on G2.com.

Offline access is an essential feature. The developers constantly upgrade and add new features. Integration is key and Device Magic delivers. Connectors and destinations make it a winning app. Desktop configuration is a welcome addition Review collected by and hosted on G2.com.

Although Device Magic is a very reasonably priced solution, monthly commitments are high due to the number of devices we have active. Review collected by and hosted on G2.com.

Advantages to using this software is the degree of customising available, allowing me to build, collect and present info exactly how I want. Freedom to design reports/bills is great Review collected by and hosted on G2.com.

Generally very happy with it, but when starting out could have benefited from some additional training/support Review collected by and hosted on G2.com.

Device Magic provides the ability to create custom internal forms with easy to manipulate predefined fields. The ability to set multiple outputs and design your own templates is a huge plus. Additionally, device magic provides the ability to define work flow by utilizing form dispatches to devices. We have even used the Resources function to provide valuable work plans (i.e. blueprints), bid docs, and vehicle registrations/insurance docs to employees quickly and easily when out in the field. Review collected by and hosted on G2.com.

The predefined output for a MS Word template is very basic. It basically spits out all the fields in your form in a list on the page with limited formatting and a lot of manipulation. To get a truly presentable final product you must design your output from scratch. Having a set of template ideas may be useful to customers. Review collected by and hosted on G2.com.

Device Magic is the only tool that would work for our needs. I searched a lot of other options and they either wouldn't hold off-line submitted content or store pictures. Device Magic is the only one that does everything we need. Review collected by and hosted on G2.com.

I notice from time to time that updates can take a while to appear in the forms. Our needs are pretty dynamic, so this can be an issue at times. Review collected by and hosted on G2.com.

We are no longer misplacing field reports. When we want to know what happened with a certain job we can always find the information as the platform is able to integrate with our One Drive accounts. It is easy to update the way we want to see our reports and if we want to change something. The support people are very helpful and committed. Review collected by and hosted on G2.com.

I wish I could write information directly into SharePoint lists. Review collected by and hosted on G2.com.

I like the variety of options for a forms output. We use google drive and our own database, plus several custom scripts. The ability to push updates immediately is an incredible feature. Review collected by and hosted on G2.com.

The rigid layout of the form in iOS and Android. Other than choosing the order of the form questions, there is no way to customize the way the form looks in the app. Review collected by and hosted on G2.com.

Not much anymore. Used to have some nice reasonably priced packages and services. Review collected by and hosted on G2.com.

You keep increasing the prices and bumping services into higher paying tiers after you get used to it. Either forcing clients to upgrade to continue using same services and pay more money or cancel. I ended up cancelling. 3 price hikes in a year is not needed when other functionally equivalent services out there cost far less. Review collected by and hosted on G2.com.

Ease of use for the field, simple data collection for the office. Review collected by and hosted on G2.com.

Some of the customization of pdf templates takes time. Also wish we could use google sheets/excel for templates. Review collected by and hosted on G2.com.

The ease of designing a new form and deploying to a new device literally takes seconds. Very easy to use, configure and manage Review collected by and hosted on G2.com.

Would be better if the API and XML features were part of a lower price range. We use those a lot but don’t require anything else out of the enterprise category so makes it a little bit more expensive than we would perhap like Review collected by and hosted on G2.com.

Response type from team on contract details and help with forms. Review collected by and hosted on G2.com.

Not being able to see the final reports prior to sending out to team. No batch modification function. Review collected by and hosted on G2.com.

Company is proactive in responding to questions and adding features. Review collected by and hosted on G2.com.

Interface to create forms isn't always intuitive. Review collected by and hosted on G2.com.

The wide variety of options available in data destinations. It is important to be able to send things to different services, and sometimes, send things simultaneously. Review collected by and hosted on G2.com.

Sometimes there are inconsistencies in compatibility of forms between iOS and android. This makes for some surprise situations in the field where a form won't work for some users. Review collected by and hosted on G2.com.

The ability to customize fields, forms, and the output data is essential to creating timely, meaningful reports. Customer service is always responsive Review collected by and hosted on G2.com.

The recent increase in monthly fee per device was a bit steep for a small user Review collected by and hosted on G2.com.