Desku.io is a fantastic tool for streamlining and simplifying the process of creating and managing surveys. The platform is user-friendly and intuitive, making it easy for even those without a lot of technical know-how to create and distribute surveys quickly and easily. The real-time data analysis and reporting features are also incredibly helpful, allowing for easy tracking and analysis of survey results. Overall, Desku.io is a great choice for anyone looking for a simple, effective survey tool. Review collected by and hosted on G2.com.

While Desku.io is a great survey tool overall, there are a few downsides to using it. One of the least useful features is the limited customization options for survey design. The templates provided are fine, but users may want more flexibility to make the survey look more unique. Additionally, the pricing structure can be a bit confusing, with different plans offering different levels of access to features. Finally, customer support could be improved with more detailed documentation and more responsive assistance. Review collected by and hosted on G2.com.

One of the standout features of Desku is its live chat function. This feature allows us to connect with our customers in real-time, easily resolving any issues they may have. The sleek and user-friendly interface makes it easy for our team to navigate, and the ability to customize the chat widget to match our brand has been a huge plus. Review collected by and hosted on G2.com.

There is room for improvement in Desku's analytics and reporting features. While it provides detailed information, it could be more user-friendly, with an improved interface and the ability to customize reports to suit our needs better Review collected by and hosted on G2.com.

They Provide Simplify customer communication with an all-in-one messaging platform, Improved sales and customer retention with our Powerful Messaging Platform. Review collected by and hosted on G2.com.

Nothing, as they provide all marketing insights and information. Review collected by and hosted on G2.com.

The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need in a help desk and more. Review collected by and hosted on G2.com.

Being a relatively newcomer to the help desk space it's catching up to others. However they are doing so quickly. Review collected by and hosted on G2.com.

DesDesktop.io has one of the best automated messaging system that quickly identifies customer issues and leads them to the most qualified agents. Besides, broadcasts keep the audience informed with timely updates which maximizes sales potential. Review collected by and hosted on G2.com.

It requires only to enhance the design of the widget and incorporate a few additional features. It coukd be improved with more customization options but its structure is very easy to use. Review collected by and hosted on G2.com.

having been a support person myself for many years and having worked with several, well established and strong HelpDesk solutions I could not believe that the "new kid on the block" could deliver, not only by seeing what can be done already but hearing from the developer himself where this tool is going leaves me extremely satisfied, now I have to be honest and admit that I will work a use case around this SaaS because I had no plans to offer this but I am thrilled now to start planning on the implementation and deployment Review collected by and hosted on G2.com.

If we are completely honest the tool is not yet the strongest player in the field, BUT its amazing at what it does and any shortcoming are being tackled by the team without hesitation. So, its hard to point out a dislike yet! Review collected by and hosted on G2.com.

i like their interface which is easy to navigate for new user and their development for the software is good Review collected by and hosted on G2.com.

nothing much actually to dislike, it's quite well develop. Review collected by and hosted on G2.com.

Our long awaited SaaS suite has arrived, with all the products we need, integrated, including the BOT. Review collected by and hosted on G2.com.

Nothing to say about it. No any complain Review collected by and hosted on G2.com.

Ticket views, ability to add tags to tickets. Creating custom views for tickets. Spam control. Review collected by and hosted on G2.com.

Mobile app notification is lacking stability, Notification on desktop is non existant. Review collected by and hosted on G2.com.

I mostly like the simple and very functional Live Chat and Client's Ticket management of Desku.io. I also like the customer, agent, and department management. The user interface and the dashboard are very clean and navigation friendly. Review collected by and hosted on G2.com.

There is actually no major downside of Desku.io. But there should be more integration with the email service providers to continue to follow up after the Live Chat support or support. Review collected by and hosted on G2.com.