For me, Desku has been the easiest to use with fair pricing and all the integrations. We didn't want any complex tool with complex features for our product and Desku has delivered just that. Plus, their customer support is bang-on with solving issues on priority. The fact that it also provides a knowledgebase for users to deep dive into and get answers to their FAQs was also a big plus for us. Though, I wish the AI was more enhanced but it's just the start. Review collected by and hosted on G2.com.

Nothing that comes on top of my mind explicitly to dislike but I feel the AI features can be enhanced. Review collected by and hosted on G2.com.

Desku is a great alternative to Intercom. We have paid Intercom a lot so far but not anymore. Review collected by and hosted on G2.com.

Desku can use a better UX at some places. Also, the AI could use a little bit of upgrade. Currently it feels like they are using the outdated version of LLM AI. Review collected by and hosted on G2.com.

We had replaced the costly intercom with Desku, and it was a lot of savings indeed. We liked their AI-powered support bot, workflow automation, and all other features, It is quick and easy to set up. Review collected by and hosted on G2.com.

Nothing so far I disliked about Desku. It has all we were looking for. Review collected by and hosted on G2.com.

Desku is an excellent product with a live chat, chatbot, knowledge base, and ticketing system. And the best part is that it comes with a Whitelabel option. The product is good, and the creator responds to our feedback, and now it's much more solid than it was. I love such a product backed by a solid development team. Review collected by and hosted on G2.com.

Something in the tool is still very early, but I believe this product will succeed if they keep working on the right path. Many improvements exist for the chat widget, dashboard and mobile apps.

Update: they keep improving over the months and years. Now Desku is more solid than it was. Fantastic!! Review collected by and hosted on G2.com.

With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using desku, we have collected huge insightful data. The pricing is also very economical. Review collected by and hosted on G2.com.

Too soon to comment on the negatives. I think they are in the right direction. Review collected by and hosted on G2.com.

It automates most of our customer support queries. This helps with our SLAs and making sure that our customers get help ASAP.

Eva Ai is a game changer. Saves times and responds fast. Review collected by and hosted on G2.com.

The tool does its job well. It solves our problem and gives us what we were looking for. Review collected by and hosted on G2.com.

The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the cost compared to the intercom. Their AI feature is amazing also. Overall amazing solution. Review collected by and hosted on G2.com.

We didn't find any major dislikes. The UI could be a bit more refined, but the current one is also fine. Review collected by and hosted on G2.com.

The AI support bot is quick and easy to setup. Helps a lot for small teams donning multiple hats. You can also setup workflow automation on top which is great Review collected by and hosted on G2.com.

Nothing really, for our size of business it works well Review collected by and hosted on G2.com.

We use Desku to automate support through multiple channels like whatsapp and email. The tool is affordable and support is top notch. Review collected by and hosted on G2.com.

Easy to use. Not much to dislike about the product. Review collected by and hosted on G2.com.

I like that Desku.io is easy to use and offers a wide range of features, including a drag-and-drop builder and a comprehensive list of integrations. Furthermore, Desku.io's customer support is always there to help you with any queries you have. All in all, I think that Desku.io is an excellent choice for creating and managing online forms. Review collected by and hosted on G2.com.

One thing I dislike about Desku.io is the lack of customization options. The platform is limited in terms of customization, making it difficult to create a unique look and feel. Additionally, while the platform is relatively intuitive, it lacks some of the advanced features that more experienced users may be expecting from a task management platform. Review collected by and hosted on G2.com.