[ Deskpro Reviews ](https://www.g2.com/products/deskpro/reviews) [ Deskpro Reviews ](https://www.g2.com/products/deskpro/reviews) # Deskpro Pricing Overview [Editedit](https://my.g2.com/deskpro/pricings) Free Trial ## Deskpro Pricing Key Insights Last updated on Jul 28, 2026 * * * Deskpro offers **7 pricing editions** , starting at **$39**. Deskpro pricing tiers are designed to support different usage levels and team sizes. Deskpro also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the Deskpro pricing table below to figure out the best fit for your needs. * * * Cloud Team — $39 / 1 Agent Per Month Cloud Professional — $59 / 1 Agent Per Month Cloud Enterprise — $99 / 1 Agent Per Month Private Team — Contact Us / Per Year Private Professional — Contact Us / Per Year Private Enterprise — Contact Us / Per Year Private Enterprise VPC — Contact Us / Per Year Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Cloud Team $39.00 1 Agent Per Month Free Trial Essential tools for small teams getting started - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Show More Cloud Professional $59.00 1 Agent Per Month Free Trial Expanded features for growing teams ready to scale - Everything in Cloud Team, plus: - Lite Agents - Deskpro AI - AI-Powered Chatbot - Remove “Powered by Deskpro” - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account - CRM Sync - Professional Support Show More Cloud Enterprise $99.00 1 Agent Per Month Free Trial Advanced flexibility for large teams that need total control - Everything in Cloud Professional, plus: - Data Center Choice - Quarterly Health Checks - Security Reviews - Sandbox Environment - Custom Contracts - HIPAA-Compliant Hosting - Custom Feature Development - Account Manager - Implementation Services - Enterprise Support Show More Private Team Contact Us Per Year [Contact Us](#) Essential tools for small teams getting started. - 20 agent licenses - Infrastructure support - Deskpro Private Controller - Apache Tika - 1 staging license - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Show More Private Professional Contact Us Per Year [Contact Us](#) Expanded features for growing teams ready to scale. - 35 agent licenses - Infrastructure support - Deskpro Private Controller - Private AI - 3 staging licenses - Lite Agents - Deskpro AI - AI-Powered Chatbot - Remove “Powered by Deskpro” - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account Show More Private Enterprise Contact Us Per Year [Contact Us](#) Advanced flexibility for large teams that need total control. - 50 agent licenses - Infrastructure support - Deskpro Private Controller - Non-DPC Deployment - Clustering - Private AI - AI Guardrails - Unlimited staging licenses - Beta Feature Access - Quarterly Health Checks - Security Reviews - Custom Contracts - Custom Feature Development - Account Manager - Implementation Services - Enterprise Support Show More Private Enterprise VPC Contact Us Per Year [Contact Us](#) Dedicated private cloud deployment for maximum security and control. - 50 agent license - Infrastructure support - Deskpro Managed Service - Deskpro Private Controller - Clustering - Private AI - AI Guardrails - Unlimited staging licenses - Beta Feature Access - Quarterly Health Checks - Security Reviews - Custom Contracts - Custom Feature Development - Account Manager - Implementation Services - Enterprise Support Show More Give your team the power, control, and customization they need to build stronger customer relationships on a secure and trusted platform. Choose from Cloud or On-Premise deployment across all of our plans. Pricing information for Deskpro is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Deskpro must be conducted with the seller. For any annually billed plan, you can add extra agents at any time, and simply pay a pro-rata fee based on the time remaining until your next bill. Pricing information was last updated on January 20, 2026 Show More ## Deskpro Pricing FAQs Generated using AI Is Deskpro free, or does it offer a free trial? Deskpro does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Deskpro cost in 2026? According to G2 data, Deskpro pricing in 2026 starts at $39.00 and can reach $99.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Deskpro's official pricing page for the most current details. Who is Deskpro pricing best suited for? Deskpro's pricing is best suited for small to mid-market teams needing a scalable, multi-channel helpdesk. G2 reviewers from small businesses across IT services, education, and retail consistently praise the Cloud Team tier for quick deployment and ease of use. Mid-market reviewers in computer software, mental health care, and education management gravitate toward Cloud Professional for AI features, Salesforce/Jira integrations, and multi-brand support. Deskpro's Enterprise and Private tiers suit larger organizations with strict compliance or air-gap requirements — G2 reviewers in hospital and health care, defense, and government administration specifically cite HIPAA hosting, on-prem deployment, and security reviews as decisive factors at those tiers. One small-business reviewer explicitly flags Deskpro's pricing as difficult to justify for very small organizations without a negotiated rate. What are the key differences between the free and paid versions of Deskpro? Deskpro offers no permanent free tier, but a free trial is available for evaluation. Paid Cloud plans start at $39.00/month (Cloud Team), covering unified inbox, help center, chatbot, and reporting. Deskpro's higher tiers unlock meaningful upgrades: Cloud Professional ($59.00/month) adds Deskpro AI, AI-powered chatbot, multiple brand support, CRM sync, and white-labeling. Cloud Enterprise ($99.00/month) adds HIPAA-compliant hosting, sandbox environment, security reviews, and a dedicated account manager. Private deployment tiers require vendor contact and introduce on-premises infrastructure, Private AI, clustering, and air-gap-compatible containerized deployment — features G2 reviewers in defense and security industries specifically highlight as critical requirements. Is Deskpro considered good value for its pricing? placeholder ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,011) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,754) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(989) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/deskpro/competitors/alternatives) ## Deskpro Pricing Reviews (2) MA Mark A. Head of Operations Small-Business (50 or fewer emp.) 8/2/2024 More Options - - [Respond as Deskpro](https://www.g2.com/survey_responses/deskpro-review-9954479/official_response/new) "UK based startup first helpdesk purchase" 5/5 What do you like best about Deskpro? Very easy to use. For a small business, we were looking for something we could roll out across the business quickly and easily. Deskpro has ticked that box perfectly for us. Brilliant onboarding from the team get us set for success early doors. The ability for growth that Deskpro provides with flexible pricing allows us to adjust as we scale our business better than companies that tie us in with lengthy contracts. One final positive is the team have loved the demo videos to help get us up to speed so keep them coming!! Review collected by and hosted on G2.com. What do you dislike about Deskpro? Greater flexibility when it comes to custom form on our website (More of a personal touch from design and style) Though other than that little we would change. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro solves our complete customer service help desk. providing us a great platform to communicate to all parts of our customer base. Review collected by and hosted on G2.com. Show More 8/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated RG Reg G. 2/6/2026 More Options - - [Respond as Deskpro](https://www.g2.com/survey_responses/deskpro-review-12322335/official_response/new) "Highly Configurable with Seamless Onboarding" 4.5/5 What do you like best about Deskpro? I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminating the need for manual checking and reducing missed information. The ability to change and configure almost anything, from email templates to Customer Portal design and layout, is something I find very useful. Launching the Customer Portal has also received positive feedback from our customers. The onboarding package we purchased made the setup process seamless. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro manages support tickets, offers a customer portal, integrates directly with Shortcut solving missed information issues, and is highly configurable from email templates to portal design. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Deskpro Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,011) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,754) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-freshdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(989) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-jira-service-management) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms) Show More ##### Explore More [ What legal billing software supports multiple currencies and rates? ](https://www.g2.com/discussions/what-legal-billing-software-supports-multiple-currencies-and-rates)[ What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[ Which engineering document management tools have the strongest CAD integration for a team that lives in CAD software and needs document control to feel like part of the design workflow rather than a separate burden? ](https://www.g2.com/discussions/which-engineering-document-management-tools-have-the-strongest-cad-integration-for-a-team-that-lives-in-cad-software-and-needs-document-control-to-feel-like-part-of-the-design-workflow-rather-than-a-separate-burden) [ What is the best employee engagement software? ](https://www.g2.com/discussions/what-is-the-best-employee-engagement-software)[ What are the best enterprise content delivery network (eCDN) platforms for reducing latency across global distributed office locations? ](https://www.g2.com/discussions/what-are-the-best-enterprise-content-delivery-network-ecdn-platforms-for-reducing-latency-across-global-distributed-office-locations)[ Pros and Cons Details ](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons) Show More [ What legal billing software supports multiple currencies and rates? ](https://www.g2.com/discussions/what-legal-billing-software-supports-multiple-currencies-and-rates)[ What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[ Which engineering document management tools have the strongest CAD integration for a team that lives in CAD software and needs document control to feel like part of the design workflow rather than a separate burden? ](https://www.g2.com/discussions/which-engineering-document-management-tools-have-the-strongest-cad-integration-for-a-team-that-lives-in-cad-software-and-needs-document-control-to-feel-like-part-of-the-design-workflow-rather-than-a-separate-burden) [ What is the best employee engagement software? ](https://www.g2.com/discussions/what-is-the-best-employee-engagement-software)[ What are the best enterprise content delivery network (eCDN) platforms for reducing latency across global distributed office locations? ](https://www.g2.com/discussions/what-are-the-best-enterprise-content-delivery-network-ecdn-platforms-for-reducing-latency-across-global-distributed-office-locations)[ Pros and Cons Details ](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons)