Since we implemented this platform in our business system we can effectively provide excellent customer service and have a powerful and flexible very professional technical assistance software, which supports the entire team and arms and trains them with the tools that They need to solve any problem together, we can also provide better support using intelligent automation tools for the technical assistance service, thus eliminating repetitive tasks, saving time and reducing costs. It's a powerful multi-channel interface with which nothing slips through the cracks, making it easy to capture every interaction in the same place, no matter where it occurs. Review collected by and hosted on G2.com.

It is a powerful tool that can be largely adapted to the business flow, but its CRM module is limited since there are no triggers available to maintain greater control of records and this can cause a problem in terms of time records that do not merge, in this way we can handle external plugins and sustain this void, so for us it is not a very serious problem and therefore we have benefited the most from this platform. Review collected by and hosted on G2.com.

I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most. Review collected by and hosted on G2.com.

The software has many functions, it is very good, currently we have not been able to use all those functions offered by the software, very satisfied with those we have been able to use. Review collected by and hosted on G2.com.

We trialed a number of helpdesk solutions before selecting deskpro. Desktop shows a good deal of information on a single screen and is highly customizable.

DeskPro support was readily available when we were setting up the software which was nice. When we needed to speak to a person, we had no trouble getting a hold of them.

The knowledge base functionality is nice and knowledge base articles are edited from the same agent interface.

The customer front end for Deskpro is user friendly. Review collected by and hosted on G2.com.

The interface is a starting to look a little dated (As of September 2019). Customer support tells me a new interface is coming soon. The mobile app notifications seem to be hit or miss sometimes, but we have overcome this sms notifications which work better for us. I did bring this up to DeskPro support and they said they are working on this issue.

I wish DeskPro had deeper integration into remote control software. It would be nice to link directly to ConnectWise Control based on asset number.

It doesn't really have project tracking, but it can be worked in such a way that projects are tracked as tickets. Review collected by and hosted on G2.com.

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly. Review collected by and hosted on G2.com.

This tool is great for use so I have nothing troubling with it. Review collected by and hosted on G2.com.

The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Review collected by and hosted on G2.com.

It takes a little while to learn all the functions of the software, but after a few days, my company's staff got up to date and now it's easy to use. Review collected by and hosted on G2.com.

It was great that the history of a conversation with clients would remain even after the owner of the project was not there anymore and it made things transparent and problems easier to investigate. Review collected by and hosted on G2.com.

it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it. Review collected by and hosted on G2.com.

The cloud support service from Deskpro offers a great support environment that has allowed us, as technical support analysts, to improve the support provided to our customers. It is a very comprehensive software and although it seems complicated to use, it is actually very easy. We find that Deskpro is an excellent software that is complete in all its functionalities, is totally intuitive to use, and the installation process is completely fast. Review collected by and hosted on G2.com.

It has so many functions that sometimes I tend to make mistakes, but every day I learn something new about this application. Review collected by and hosted on G2.com.

DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked. Review collected by and hosted on G2.com.

Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency. Review collected by and hosted on G2.com.

I like you can add your profile pic on the account so customer can see you Review collected by and hosted on G2.com.

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating Review collected by and hosted on G2.com.

-Simple UI

-Integrates with Confluence well, allows for easy linking with system

-Easy ticketing system and works well with other agents Review collected by and hosted on G2.com.

-Sometimes buggy/slow

-Lacks some features

-Needs easier/more macro features Review collected by and hosted on G2.com.