UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

7/18/2018

"Deskpro is the tool!"

4.5/5

What do you like best about Deskpro?

The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The thing I dislike about Deskpto is that some of fields are required and can't change. Review collected by and hosted on G2.com.

LM

Laura M.

Small-Business (50 or fewer emp.)

9/25/2018

"Easy to use"

4/5

What do you like best about Deskpro?

The easiness to connect and self explanatory commands. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Too many features that aren’t used, perhaps more trainings would help to understand. Review collected by and hosted on G2.com.

CM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

9/25/2018

"Fair"

3.5/5

What do you like best about Deskpro?

DeskPro is a great product to use for businesses, and working in a fast paced environment. DeskPro is reliable, and my company has not had any problems with it. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

I do not have anything poor to say about this product. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/26/2018

"DeskPRO review"

3/5

What do you like best about Deskpro?

The User interface is very easy to use and consumer friendly. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

However, the UI is also a little bit clunky and outdated. It needs to be revamped. Review collected by and hosted on G2.com.

SV

Samreen V.

Member of the Board - Community Based Volunteer for iMentors and IWG

Hospital & Health Care

Mid-Market (51-1000 emp.)

11/7/2017

"DeskPRO Recommendation"

4.5/5

What do you like best about Deskpro?

It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience.

Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option. Review collected by and hosted on G2.com.

Recommendations to others considering Deskpro:

Cost Effective; limitless user access Review collected by and hosted on G2.com.

What problems is Deskpro solving and how is that benefiting you?

Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/12/2018

"Flexible and powerful helpdesk software"

4/5

What do you like best about Deskpro?

Organization by teams, ability to customize, advanced integrations with systems such as OIM Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Crashes occasionally, sometimes hard to undo something you do by accident Review collected by and hosted on G2.com.

JG

Joseph G.

IT / Security Consultant

Mid-Market (51-1000 emp.)

11/29/2017

"Great High Speed Ticketing System"

5/5

What do you like best about Deskpro?

Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

It's very memory intensive. There are times the single tab will use a gigabyte of ram. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/15/2017

"Good CRM for basic small business needs"

3.5/5

What do you like best about Deskpro?

Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Reporting was limited to pre-selected fields/variables and didn't capture historical information (such as open cases 1 year ago vs today). Knowledgebase did not support embedded .gif or reporting on user search term history/usage. Review collected by and hosted on G2.com.