--- title: Deskpro Reviews meta\_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 98 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskpro Reviews & Product Details Visit Website Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. * * * Product Website Deskpro Seller [Deskpro](https://www.g2.com/sellers/deskpro) Discussions [Deskpro Community](https://www.g2.com/products/deskpro/discuss) Languages Supported Arabic, Bulgarian, Welsh, Danish, German, Greek, English, French, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Lara Proud Show More ## Pricing Pricing provided by Deskpro. ### Cloud Team $39.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/deskpro/pricing) ## Deskpro Integrations (17) What do users say about integrations? Verified by Deskpro [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PeopleHR On-Premise ](https://www.g2.com/products/peoplehr-on-premise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SurveyMonkey ](https://www.g2.com/products/surveymonkey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews) Show More KN Kara N. admin Small-Business (50 or fewer emp.) 5/15/2024 "glitchy" 4/5 What do you like best about Deskpro? Organization of our tickets in one convenient place. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Deskpro tends to be glitchy and prevents us from using it successfully on a fequent basis. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Maintaining customer profiles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 5/20/2024 "Deskpro review" 3.5/5 What do you like best about Deskpro? Information is all in one place, able to have more than one case open, information is very clear, history Review collected by and hosted on G2.com. What do you dislike about Deskpro? Some cases close after a period of time. Some information changes when you change a case from Quotes to Finance Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ease of use, all information in one place. Able to look back on closed cases for information, able to re-open cases Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EJ Erik J. Small-Business (50 or fewer emp.) 5/5/2024 "DeskPro review" 3.5/5 What do you like best about Deskpro? Customizable. The support. The HelpCentre is Easy to det up Review collected by and hosted on G2.com. What do you dislike about Deskpro? Feels a bit slow in development, for exempel no AI yet. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Helt Centre solves self service for hustomters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 5/28/2024 "Provides a lot of functionality and useful to sort out work loads into manageable chunks." 3.5/5 What do you like best about Deskpro? Lots of customisability to suport various needs and use cases. Review collected by and hosted on G2.com. What do you dislike about Deskpro? User interface is unclear at times and takes time to learn your way around it. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Helping streamline flow of communication both internal and externally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 5/21/2024 "Helpful IT Support Ticketing Software at Competitive Price" 3.5/5 What do you like best about Deskpro? Easy to manage support tickets with customers Review collected by and hosted on G2.com. What do you dislike about Deskpro? DeskPro doesn't always QA their stuff so the functionality is sometimes wonky Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticketing solution for IT support requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/20/2024 "Quick and easy to use" 3.5/5 What do you like best about Deskpro? Its ease of use and layout. The number of features to allow sorting of incoming tickects. The ease of implementation and integreation. Great customer support if you have any issues. Review collected by and hosted on G2.com. What do you dislike about Deskpro? No notifications on updates to tickets either in the system or via email/teams Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticket organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/15/2024 "Deskpro does everything a ticket system needs to do, but not much more than that." 2.5/5 What do you like best about Deskpro? Tickets are easy to manage, and visibility of what other agents are doing is great. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The 'horizon' update was heavily focused on visual updates and hindered a lot of functionailty Deskpro previously had. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Organisation of tickets really helps productivity of the team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 5/21/2024 "Mostly good" 3/5 What do you like best about Deskpro? Easy to use The tickets can be seen at one place. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Not very intuitive. Search for keywords has bugs. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticketing system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KG Kim G. Mid-Market (51-1000 emp.) 7/11/2023 "Affordable, Configurable Help Desk" 3.5/5 What do you like best about Deskpro? It's very customizable and relatively easy to use. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The reporting is difficult to customize to the same extent as the tickets and data input. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Staff submit their requests for support and DeskPro facilitates that intake and communication about each request Review collected by and hosted on G2.com. Show More 7/25/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PC Paul C. Mid-Market (51-1000 emp.) 3/8/2023 "Excellent experience from start to finish" 5/5 What do you like best about Deskpro? DeskPro has transformed how we work on a daily basis, we had previously been using a custom built Helpdesk system and their support was awful, since moving to DeskPro the support has been fantastic and all our requests have been accommodated. We're very happy with our move to DeskPro! Review collected by and hosted on G2.com. What do you dislike about Deskpro? We haven't found anything yet, every thing is working as expected! Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? DeskPro helps us to solve a huge problem we had checking 1000 mailboxes manually each day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Deskpro? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Deskpro ](https://www.g2.com/products/deskpro/discussions/new) GU Guest User • Last activity over 1 year ago What is Deskpro used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-deskpro-used-for) [ View all Discussions ](https://www.g2.com/products/deskpro/discuss) ## Pricing Options Pricing provided by Deskpro. ### Cloud Team $39.00 1 Agent Per Month ### Cloud Professional $59.00 1 Agent Per Month ### Cloud Enterprise $99.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/deskpro/pricing) Deskpro Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-freshdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/deskpro-vs-jira-service-management) ##### ##### Deskpro Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/deskpro/features) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/deskpro/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What PSA software works best for small to mid-size IT services companies that need something solid but not enterprise-priced?](https://www.g2.com/discussions/what-psa-software-works-best-for-small-to-mid-size-it-services-companies-that-need-something-solid-but-not-enterprise-priced)[What is the best tool for coordinating cybersecurity incident response?](https://www.g2.com/discussions/what-s-the-best-tool-for-coordinating-cybersecurity-incident-response)[Which virtual desktop infrastructure (VDI) platforms have the best user reviews for ease of adoption with non-technical teams?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-platforms-have-the-best-user-reviews-for-ease-of-adoption-with-non-technical-teams) [Recommended software for managing contact center agents](https://www.g2.com/discussions/recommended-software-for-managing-contact-center-agents)[What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments)[Pros and Cons Details](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)