--- title: Deskero Reviews meta\_title: 'Deskero Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Deskero works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskero Reviews & Product Details Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform. * * * Seller [Nabra ltd](https://www.g2.com/sellers/nabra-ltd) Discussions [Deskero Community](https://www.g2.com/products/deskero/discuss) Languages Supported Arabic, German, English, French, Hindi, Italian, Portuguese, Russian, Spanish, Telugu, Chinese (Simplified) Solution Type Best-of-Breed Overview by Fausto Iannuzzi (Communication Strategist, Disruptive Thinker, Plain Copywriter) Show More ## Pricing Pricing provided by Deskero. ### Business $25 per agent, annual billing ### Grow $9 per agent, annual billing [ View More Pricing Information ](https://www.g2.com/products/deskero/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/deskero/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AS AJAY S. Small-Business (50 or fewer emp.) 6/6/2023 "Deskero offers a comprehensive set of tools for businesses" 4.5/5 What do you like best about Deskero? The best feature I like about this application is its user-friendly interface. Navigating with the program is easy to use, and the nice and clean structure makes it simple to access the different customer support attributes. Deskero offers a centralized hub for managing customer queries from several channels, which includes email, chat, social media, and phone. This single view makes certain effective customer support management along with a streamlined workflow. Review collected by and hosted on G2.com. What do you dislike about Deskero? Although Deskero provides a strong customer support management solution, there are some areas that may be improved. One element that some end users might find restricting is the reporting and analytics abilities. While Deskero offers simple reporting options, more advanced and customizable reporting functions could be good for companies seeking to extract further insights from their customer support info. Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? Deskero efficiently resolves the difficulties experienced by companies in handling customer support inquiries and providing excellent support. One of the greatest issues it handles is the consolidation of client inquiries from different channels. Deskero's unified view allows companies to centralize and handle customer interactions, making sure no query is ignored and offering a smooth support experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MO Miguel O. senior partner and owner Small-Business (50 or fewer emp.) 4/14/2021 "General evaluation" 5/5 What do you like best about Deskero? There was a radical change in our organization's productivity after we started using Deskero. Review collected by and hosted on G2.com. What do you dislike about Deskero? Honestly, I have no negative comments to make. We have been users of Deskero for several years and there is still no need for the software not to give a positive answer. It also has an excellent uptime. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: Test and use it! Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? We are a group that provides health services with several clinics, and we receive requests through email, phone, website, or even through the portal, and we are able to systematize all of them in a very simple way. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Thian Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thian Z.") TZ Thian Z. Software Developer Enterprise (\> 1000 emp.) 5/13/2019 "Awesome software!" 3.5/5 What do you like best about Deskero? I really love Deskero, because it has given infinite improvements to our organization, among which my favorite thing is the comfort that this service offers to all our users. Deskero, I think, is an excellent service, is very diversified and allows interaction between all our users and consumers through the use of tickets (it is an excellent service). Kayako also allows multi-channel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. Review collected by and hosted on G2.com. What do you dislike about Deskero? Deskero is very complete and easy tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: My recommendations for those who want to improve the performance of your company, is to install and use this software Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? We have had many benefits since we experimented with Deskero as our help desk. Deskero allows us to analyze the data and prepare summaries to identify areas within our infrastructure that could be improved. Review collected by and hosted on G2.com. Show More 5/19/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brian P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian P.") BP Brian P. Business Development Manager Mid-Market (51-1000 emp.) 5/13/2019 "An excellent product!" 4/5 What do you like best about Deskero? I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. Review collected by and hosted on G2.com. What do you dislike about Deskero? In my experience with Deskero is such a complete and easy to use tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: My recommendations for everyone who wants to use the best help desk is to try this one. Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? we have had a lot of benefits since we experimented with Deskero as our help desk. Deskero allows us to analyze the data and prepare summaries to identify areas within our infrastructure that could be improved. Another notorious benefit is the efficiency demonstrated by technical support in solving any doubt or problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite HS Heisemberg S. Administrador del sistema Small-Business (50 or fewer emp.) 11/13/2018 "It is the opportunity to grow" 5/5 What do you like best about Deskero? It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also really like that they consider API integration. The time it takes to create a ticket by sending emails is fast. The creation of groups for tickets and classification according to whether it is an incident, request, or problem is very beneficial. Integration with this platform can be done super quickly. The management of users and companies allows for client management at the same time. They provide the possibility to integrate with corporate colors so that the client does not lose the feeling of continuing on the same platform. If you are not able to do the configuration or integration, they offer the possibility to advise you and even help you throughout the process. They have a mobile app which is excellent since mobiles are currently used more than PCs. In this app, you can log in as either a client or an administrator according to their roles. I was able to configure my company's logo, which is very important to me for marketing and corporate image purposes. It also allows generating reports for case tracking. Review collected by and hosted on G2.com. What do you dislike about Deskero? Perhaps I don't like the fact that the free version only has one administrator that much. However, to start with, it provides a very comprehensive platform. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: of course Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? Level 1 support for external clients. Also support for our internal developments and projects. Review collected by and hosted on G2.com. Show More 4/11/2019 Current UserValidated ReviewerSource: OrganicAI Translated ![Quinn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quinn G.") QG Quinn G. Owner Small-Business (50 or fewer emp.) 6/27/2019 "Didn't expect much, but I am pleasantly surprised." 5/5 What do you like best about Deskero? Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot. Review collected by and hosted on G2.com. What do you dislike about Deskero? I would like to keep the original creation date of the tickets in addition to the date of the most recent update as well. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: Give it a try, it will certainly surprise you as it did me, and it is definitely worth it. Overall I give it a B+ grade. Keep up the good work Deskero! Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? Deskero helps me prioritize request a lot easier. It also prevents tasks/clients from falling through the cracks by allowing them to initiate contact/requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 6/27/2019 "So far so good!" 3.5/5 What do you like best about Deskero? I like that you can edit this portal to incorporate our company logos! It's also nice that you can add additional agents for additional departments! Review collected by and hosted on G2.com. What do you dislike about Deskero? I wish the free version offered more features as a limited offer to see if upgrading is beneficial. It would also be nice if this was a bit more customizable for what we need or our specific industry. It would be helpful if you could change "customers" to "employees" as this is what we will be using it for. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: I would definitely give this a shot, especially if you need something with relatively easy set-up process! Keep in mind that the free version is just that - little additional features, but that is to be expected. It looks as if their prices are reasonable for the upgraded options. Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? We needed a streamlined way to manage in-office issues such as IT and requests. We have tried other free services in the past that did not live up to what we initially needed it to. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ted S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted S.") TS Ted S. Software Programmer Mid-Market (51-1000 emp.) 3/20/2019 "It is an incredible tool." 5/5 What do you like best about Deskero? I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response. Review collected by and hosted on G2.com. What do you dislike about Deskero? It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot. Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work. Review collected by and hosted on G2.com. Show More 4/6/2019 Validated ReviewerIncentivizedSource: G2 invite HS Heisemberg S. La mejor mesa de ayuda Small-Business (50 or fewer emp.) 1/16/2019 "The best help desk software" 5/5 What do you like best about Deskero? The best part is that it is very simple and quick to start working with the system, both for the technical support agent and the client. It has helped me a lot to streamline tasks and achieve greater customer satisfaction. It has features that can be adopted as the project progresses and our needs increase. I like the ease of adding or removing agents as needed, and also the management of agent roles. The number of support channels and the integration between them improves the workflow. Review collected by and hosted on G2.com. What do you dislike about Deskero? Currently, I am not dissatisfied with the tool, we have not found anything we dislike about the system, we believe the system is excellent and meets our needs and those of the company. Our company uses this system to support the end user, we also use it in training and testing, and we also use it to generate reports and measure our work and customer satisfaction. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: Of course, it is really helping many companies and individuals make their day-to-day much easier, and this translates into profits for us as Deskero clients. Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? We provide technical support for individual users and small businesses, which has made it easier for us to receive all types of customer requests directed to any of our areas by centralizing attention in a single channel. Attractive to our clients, giving us a more serious corporate image. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated HD Help D. Personal de soporte para TI Mid-Market (51-1000 emp.) 1/8/2019 "My experience with Deskero" 5/5 What do you like best about Deskero? The best thing of all is the simplicity to work with the system, both for the helpdesk agent and for the client, has significantly improved our production and customer satisfaction has improved our communication with customers and has not helped much to be more efficient in our daily work Review collected by and hosted on G2.com. What do you dislike about Deskero? So far we have not found anything that we do not like about the system, we believe that the system is great. Just since we started using Deskero, we have greatly improved our performance and we have managed to maximize the use of the resources we have available so that the support experience we give to our users is the best for them. Review collected by and hosted on G2.com. Recommendations to others considering Deskero: continue with your work, until now it has been really great everything you have achieved! it is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers Review collected by and hosted on G2.com. What problems is Deskero solving and how is that benefiting you? Our company uses this system to support the end user, we also use it in trainings and tests, we also use it to generate reports and measure our work and customer satisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Deskero? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Deskero ](https://www.g2.com/products/deskero/discussions/new) GU Guest User What is Deskero used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-deskero-used-for) [ View all Discussions ](https://www.g2.com/products/deskero/discuss) ## Pricing Options Pricing provided by Deskero. ### Business $25 per agent, annual billing ### Grow $9 per agent, annual billing ### Premium $90 per agent, annual billing [ View More Pricing Information ](https://www.g2.com/products/deskero/pricing) Deskero Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/deskero-vs-freshdesk) ##### ##### Deskero Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support [ View More Features ](https://www.g2.com/products/deskero/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [What release notes management solutions are most reliable based on reviews from users running long-term SaaS products?](https://www.g2.com/discussions/what-release-notes-management-solutions-are-most-reliable-based-on-reviews-from-users-running-long-term-saas-products%20)[Top onboarding tools for small business sales teams](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams)[Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries) [What font licensing compliance and intellectual property protection considerations should teams evaluate before committing to a web font marketplace?](https://www.g2.com/discussions/what-font-licensing-compliance-and-intellectual-property-protection-considerations-should-teams-evaluate-before-committing-to-a-web-font-marketplace%20)[Which health care credentialing platforms are most trusted by credentialing managers based on user reviews?](https://www.g2.com/discussions/which-health-care-credentialing-platforms-are-most-trusted-by-credentialing-managers-based-on-user-reviews)[Is BriteCore worth it as an insurance policy administration platform for carriers that need to minimise extended implementation timelines and costly customisation?](https://www.g2.com/discussions/is-britecore-worth-it-as-an-insurance-policy-administration-platform-for-carriers-that-need-to-minimise-extended-implementation-timelines-and-costly-customisation) [Show MoreShow Less](javascript:void(0);)