--- title: Desk365 Reviews meta\_title: 'Desk365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Desk365 works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk365 Reviews & Product Details Visit Website Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers. * * * Product Website Desk365 Seller [Desk365](https://www.g2.com/sellers/desk365) Discussions [Desk365 Community](https://www.g2.com/products/desk365/discuss) Solution Type All-in-One Overview by Ranjani Raghupathi (B2B Product Marketing and Branding) Show More ## Pricing Pricing provided by Desk365. ### Standard $12.00 [ View More Pricing Information ](https://www.g2.com/products/desk365/pricing) ## Desk365 Integrations (7) What do users say about integrations? Verified by Desk365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Steve B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve B.") SB Steve B. Administrateur système Windows Small-Business (50 or fewer emp.) 6/11/2026 "Perfect tools for MSPs, easy to use and manage" 5/5 What do you like best about Desk365? As a heavy user of Microsoft Teams, I find that the integration with the application is truly fantastic. Our users and agents can stay directly in Teams to submit and process tickets as they come in, without having to switch tools. Review collected by and hosted on G2.com. What do you dislike about Desk365? I have nothing to reproach this system for. So far, every problem has been taken care of and resolved by support. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? I encountered some problems during the setup, but they were quickly resolved by support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Peter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter S.") PS Peter S. Lead IT architect Mid-Market (51-1000 emp.) 5/13/2026 "Best-in-Class Pricing, Easy Onboarding, and Great Integration" 5/5 What do you like best about Desk365? It offers extensive customization, AI-generated KB articles, and a solid Teams integration. Pricing feels best-in-class, and onboarding was pretty easy compared to other solutions I’ve tried. The web UI is fine, and using Teams as the UI is great; I’d just like to see a Slack integration as well. Performance has never been an issue for me. Review collected by and hosted on G2.com. What do you dislike about Desk365? reCAPTCHA: Please allow us to turn it off for tenants that use SSO for all contacts. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? It’s a very solid ticketing system with great integrations and plenty of customization, while still being straightforward and easy to set up. It’s exactly what we needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Russell S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell S.") RS Russell S. Small-Business (50 or fewer emp.) 4/6/2026 "Game-Changer for IT Support with Seamless Teams Integration" 5/5 What do you like best about Desk365? I love the Microsoft Teams integration with Desk365; it's fantastic how our team can raise and respond to tickets directly from Teams without leaving their workflow. The automation rules are incredibly powerful and easy to set up, letting us auto-assign tickets based on keywords, department, and priority. The SLA management features keep us accountable by providing escalation alerts before breaches happen. The reporting and analytics dashboards provide real-time insights, helping us make smarter staffing and process decisions. The UI is clean and intuitive, which allowed our agents to start using it with minimal training. The setup was surprisingly easy, and the documentation was thorough, allowing us to be operational within a day. It integrates seamlessly with our Microsoft 365 and Active Directory environments, fitting perfectly into our existing ecosystem. The competitive pricing and excellent onboarding support made the whole transition smooth and made choosing Desk365 one of the best technology decisions for us at Mako Logics. Additionally, it has scaled with our growth effortlessly, handling our increasing ticket volumes without any performance issues. Review collected by and hosted on G2.com. What do you dislike about Desk365? Honestly, it's hard to find major complaints. If I had to nitpick, the initial configuration of some advanced automation workflows has a bit of a learning curve, but the support team at Desk365 was incredibly helpful and walked us through it. The knowledge base section could have a few more customization options for the layout, but it's more of a wish list item than a real problem. The team at Desk365 is very responsive to feedback and they've already improved several features based on requests from users like us, which shows they truly care about their customers. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 solved our chaotic ticket management by centralizing requests, improving response times, and providing full visibility. Its automation saves hours weekly, and the Teams integration, auto-assign features, and SLA management have transformed our operations, reducing resolution time by over 40% and boosting customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bruce C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce C.") BC Bruce C. IT Operations Lead Information Technology and Services Mid-Market (51-1000 emp.) 2/23/2026 "Smooth, Easy Setup Across Departments and Skill Levels" 5/5 What do you like best about Desk365? It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide range of roles and knowledge levels. Review collected by and hosted on G2.com. What do you dislike about Desk365? I can’t think of many downsides. For the few things we didn’t like, we reached out to their support team and either found workarounds or saw those items get implemented. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? It’s a straightforward ticket management system. We have ticket forms set up in Teams, via email, and on our SharePoint landing pages for multiple service teams, including IT, Facilities, HR, and Print. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 11/3/2025 "Essential Tool for IT Ticket Management" 5/5 What do you like best about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice. Review collected by and hosted on G2.com. What do you dislike about Desk365? Not a thing! Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 provides clear insight into IT tickets and assigns them efficiently, increasing our departmental productivity and speeding up our workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/19/2026 "Easy Setup, Flawless Performance, and Great Value" 5/5 What do you like best about Desk365? The system is easy to setup and use. Has a lot of great features and works flawlessly for that price! Review collected by and hosted on G2.com. What do you dislike about Desk365? I don't have any things that I wouldn't like about this system. All the issues gets fixed by the support. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? We are using Desk365 to manage our company inside and outside tickets. A lot of time, money and nerves is being already saved and we look a lot better compared to our competitors! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 3/20/2026 "Fantastic Microsoft Teams Integration for Seamless Ticketing" 5/5 What do you like best about Desk365? As a heavy Microsoft Teams shop the integration with the application is fantastic. Our users and agents can stay within teams to submit and address tickets as they come in. Review collected by and hosted on G2.com. What do you dislike about Desk365? Not rally a complaint but very feature rich and a lot to review. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Making it easy for our team to track work across an organization of 500 employees. Allows us to setup up ticket queues for our facilities dept. and marketing dept. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pasquale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pasquale M.") PM Pasquale M. Sr Business Systems Analyst Mid-Market (51-1000 emp.) 6/2/2025 "Enhancing transparency and reducing turnaround time." 5/5 What do you like best about Desk365? For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field. Review collected by and hosted on G2.com. What do you dislike about Desk365? I have very few complaints about Desk365. Whenever I encounter any issues or have a feature request, the team responds with professionalism and kindness. They show a clear understanding of the urgency of the request and carefully consider every suggestion and comment. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? There are currently no problems, issues, or bugs in the queue. Everything is running smoothly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Student Placement Officer Small-Business (50 or fewer emp.) 5/26/2025 "Amazing and Simple to Use!" 4/5 What do you like best about Desk365? Desk365 is a fantastic emailing/ticketing system designed to make communicating with clients simple. You can add your own templates. Create multiple email addresses for different departments which makes is seamlessly easy to assign tickets to the right department. Review collected by and hosted on G2.com. What do you dislike about Desk365? Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been responded to the only way to tell if there's a response is with a coloured gold star. If there is no response there is blank star. This creates a mess and makes it hard to tell who's response. I would get rid of the start and have a bolded text subject like stand out for any responses received. It would be also fantastic if responses were always generated to the top of the page instead having to filter through to locate response. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? If there's an idea, they respond within 24-48 hours and they very prompt with solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Application Support Specialist Mid-Market (51-1000 emp.) 5/23/2025 "Great Ticketing System" 5/5 What do you like best about Desk365? We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization—it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs. Review collected by and hosted on G2.com. What do you dislike about Desk365? Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. Since we use Monday.com for project management, having a native integration would streamline our workflow even further. It’s a small drawback in an otherwise excellent platform, and we hope to see this integration added in the future. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 is helping us streamline and centralize our team and software support by providing a reliable, easy-to-use ticketing system. With Desk365, all support communications are consolidated in one place, which significantly improves our response times and accountability. The customization options allow us to tailor the system to our specific workflows, ensuring we deliver consistent and efficient support to our teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Desk365. ### Standard $12.00 ### Plus $22.00 ### Premium $32.00 [ View More Pricing Information ](https://www.g2.com/products/desk365/pricing) ##### ##### Desk365 Features Platform Customization User, Role, and Access Management Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/desk365/features) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk365/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management) ##### Explore More [Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms)[What's the best SMS marketing platform for running high-volume campaigns without deliverability issues or compliance risks?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-platform-for-running-high-volume-campaigns-without-deliverability-issues-or-compliance-risks)[Which home care agency management platforms integrate scheduling, billing, and compliance tracking in a single system?](https://www.g2.com/discussions/which-home-care-agency-management-platforms-integrate-scheduling-billing-and-compliance-tracking-in-a-single-system) [Which mobility consulting firms have security and compliance framework expertise for enterprises evaluating partners before signing a long-term contract?](https://www.g2.com/discussions/which-mobility-consulting-firms-have-security-and-compliance-framework-expertise-for-enterprises-evaluating-partners-before-signing-a-long-term-contract)[Best CMMS software for small business](https://www.g2.com/discussions/what-s-the-best-cmms-software-for-small-business)[Pros and Cons Details](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)