[ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) [ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) # Desk365 Pricing Overview [Editedit](https://my.g2.com/desk365/pricings) Free Trial ## Desk365 Pricing Key Insights Last updated on Jul 29, 2026 * * * Desk365 offers **3 pricing editions** , starting from **$12** to **$32**. Desk365 pricing tiers are designed to support different usage levels and team sizes. Desk365 also offers a **free trial**. Compare the Desk365 pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Desk365** for **custom pricing**. * * * Standard — $12 Plus — $22 Premium — $32 Rated 4.9 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Standard $12.00 /agent/month(billed annually) - Ticketing - Email - Microsoft Teams - Support Portal - Web Form, Web Widget - Knowledge Base - Automation and Productivity - Workflow Automation - SLA Reminders and Escalations - Draft with AI - Customizations - Custom Ticket Fields - Custom Ticket Forms - Custom Domain - Custom Roles - Custom Reports Show More Plus $22.00 /agent/month(billed annually) - Everything in Standard - Change/Approval Management - Round Robin Ticket Assignments - Load Based Ticket Assignments - Ticket Watchers - 'Share To' Tickets - Time Tracking - Tasks To Do - ePHI Ticket Fields - Scheduled Reports - Micro Entra ID Sync - Time Based Automations - Multiple Business Hours - CSAT Surveys - Ticket Closure Rules - AI Copilot - AI Agent Add-on Show More Premium $32.00 /agent/month(billed annually) - Everything in Plus - IT Asset Management - Advanced encryption - HIPAA Compliance - Data Redaction - Custom Password Policies - Scheduled Ticket Creation - Custom Contact Fields - Custom Company Fields - Custom Departments - AI Agent Add-on Show More 21-day free trial available. Pricing information for Desk365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Desk365 must be conducted with the seller. AI Agent Add-on Desk365 offers a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits. You can purchase additional credits at $50/1,000 credits to continue powering your AI agents as usage grows. Pricing information was last updated on February 17, 2026 Show More ## Desk365 Pricing FAQs Generated using AI Is Desk365 free, or does it offer a free trial? Desk365 does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Desk365 cost in 2026? According to G2 data, Desk365 pricing in 2026 starts at $12.00 and can reach $32.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Desk365's official pricing page for the most current details. Who is Desk365 pricing best suited for? Desk365's pricing is best suited for small businesses and mid-market organizations, particularly those already embedded in the Microsoft 365 ecosystem. G2 reviewers from small businesses frequently praise the Standard tier's value, citing Teams integration, automation, and SLA management as sufficient for lean IT teams. Mid-market reviewers across IT services, logistics, financial services, nonprofits, and healthcare gravitate toward the Plus tier for CSAT, time tracking, and AI Copilot. The Premium tier targets regulated industries, with G2 reviewers in hospital and healthcare specifically citing HIPAA compliance and SOC 2 Type 2 as decisive factors. Budget-conscious nonprofits and growing teams scaling from 4 to 25-plus agents are well-represented in G2 reviews of Desk365. What are the key differences between the free and paid versions of Desk365? Desk365 has no permanent free tier. G2's pricing data for Desk365 shows a free trial is available for evaluation. The Standard paid tier at $12/agent/month (billed annually) unlocks full ticketing, Teams integration, SLA management, automation, knowledge base, custom roles, and AI drafting. Desk365's Plus tier at $22 adds CSAT surveys, time tracking, AI Copilot, round-robin and load-based assignments, ePHI fields, and Microsoft Entra ID sync. Desk365's Premium tier at $32 adds HIPAA compliance, IT asset management, advanced encryption, data redaction, and custom password policies. Enterprise buyers can request custom quotes. G2 reviewers note the free trial enabled fast onboarding, with most teams operational within a day. Is Desk365 considered good value for its pricing? G2 reviewers overwhelmingly rate Desk365 at 5.0/5 and repeatedly cite pricing as a standout advantage. Multiple reviewers explicitly compare Desk365 favorably against Zendesk, Freshdesk, ConnectWise, ManageEngine, ZohoDesk, Atlassian, Atera, and HaloPSA, with one G2 reviewer noting it fits their budget while delivering robust features after evaluating all those alternatives. A small business reviewer reported switching from Zendesk and not looking back. G2 reviews of Desk365 consistently describe it as delivering premium helpdesk capabilities, including deep Teams integration, automation, SLA management, and AI features, at a price point that small businesses and nonprofits with tight budgets find accessible. Minor cons around reporting depth and API rate limits are the primary trade-offs noted. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,014) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,831) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk365/competitors/alternatives) ## Desk365 Pricing Reviews (1) ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. CEO Small-Business (50 or fewer emp.) 8/8/2025 "I wish I had found this sooner than I did!!!!" 5/5 What do you like best about Desk365? Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. Review collected by and hosted on G2.com. What do you dislike about Desk365? none. this software gets it. i am very impressed. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? I used ConnectWise for over a decade. I tried ManageEngine, ZohoDesk and looked at Atlassian, Atera, HaloPSA, Hiver, and this software fits my budget and has robust features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [ Knowledge Base ](https://www.g2.com/categories/knowledge-base-software)[ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management) ##### Explore More [ Which feature management software combines A/B testing experimentation and analytics in one platform? ](https://www.g2.com/discussions/which-feature-management-software-combines-a-b-testing-experimentation-and-analytics-in-one-platform)[ Is Mediafly worth it as a value selling tool for an enterprise sales team that needs both value messaging and content management in one platform, or does a standalone ROI tool like ValueCore cover the essentials? ](https://www.g2.com/discussions/is-mediafly-worth-it-as-a-value-selling-tool-for-an-enterprise-sales-team-that-needs-both-value-messaging-and-content-management-in-one-platform-or-does-a-standalone-roi-tool-like-valuecore-cover-the-essentials)[ What platform integrates work management with collaboration tools? ](https://www.g2.com/discussions/what-platform-integrates-work-management-with-collaboration-tools) [ What is the best-rated time tracking solution for startups? ](https://www.g2.com/discussions/what-is-the-best-rated-time-tracking-solution-for-startups)[ What are the best auditing services platforms for financial services teams seeking workflow efficiency improvements? ](https://www.g2.com/discussions/auditing-services-what-are-the-best-auditing-services-platforms-for-financial-services-teams-seeking-workflow-efficienc)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons) Show More [ Which feature management software combines A/B testing experimentation and analytics in one platform? ](https://www.g2.com/discussions/which-feature-management-software-combines-a-b-testing-experimentation-and-analytics-in-one-platform)[ Is Mediafly worth it as a value selling tool for an enterprise sales team that needs both value messaging and content management in one platform, or does a standalone ROI tool like ValueCore cover the essentials? ](https://www.g2.com/discussions/is-mediafly-worth-it-as-a-value-selling-tool-for-an-enterprise-sales-team-that-needs-both-value-messaging-and-content-management-in-one-platform-or-does-a-standalone-roi-tool-like-valuecore-cover-the-essentials)[ What platform integrates work management with collaboration tools? ](https://www.g2.com/discussions/what-platform-integrates-work-management-with-collaboration-tools) [ What is the best-rated time tracking solution for startups? ](https://www.g2.com/discussions/what-is-the-best-rated-time-tracking-solution-for-startups)[ What are the best auditing services platforms for financial services teams seeking workflow efficiency improvements? ](https://www.g2.com/discussions/auditing-services-what-are-the-best-auditing-services-platforms-for-financial-services-teams-seeking-workflow-efficienc)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons)