[ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) [ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) # Desk365 Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (3) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Show More ##### ## Knowledge Pages (6) Templates Provides pre-made templates for wiki pages and knowledge articles. In-Content Feedback Allows users to leave feedback within a wiki page or knowledge article. Versioning and Version History Allows users to see version history and return to previous versions of wiki pages. Decision Trees Displays knowledge articles to be arranged in a decision tree. Duplicate Detection Detects any creation of already existing knowledge pages and alerts user Content Editor Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio Show More ##### ## Knowledge Dissemination (9) Page Analytics Provides data on wiki page and knowledge article use. Permissions Allows administrators to provide permissions and gate pieces of content based on role. Knowledge Sharing Offers additional tools that facilitate knowledge sharing and collaboration. Notifications Notifies users when changes occur. Advanced Search Offers AI-based search capabilities Browser Extension Allows users to capture knowledge from the web Organization Allows knowledge pages to be organized into sections and subsections as needed Other Integrations Integrated with other tools to faciliate the sharing of information Knowledge Integrations Integrates with other knowledge repositories in the business Show More ##### ## Asset Inventory (5) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Management (4) Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Knowledge Base (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,012) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,754) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,829) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk365/competitors/alternatives) ##### Categories on G2 [ Knowledge Base ](https://www.g2.com/categories/knowledge-base-software)[ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management) ##### Explore More [ Which rebate management platforms are worth using for capturing the maximum vendor savings for an enterprise procurement team handling hundreds of vendor rebate agreements? ](https://www.g2.com/discussions/which-rebate-management-platforms-are-worth-using-for-capturing-maximum-vendor-savings-for-an-enterprise-procurement-team-handling-hundreds-of-vendor-rebate-agreements)[ What is the most affordable visual collaboration software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-visual-collaboration-software-for-smbs)[ What MDM system integrates with ERP and CRM platforms? ](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms) [ Top employee attendance and leave tracking systems ](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems)[ What freelance platforms are most trusted for long-term remote software development contracts where reliability and payment protection actually matter? ](https://www.g2.com/discussions/what-freelance-platforms-are-most-trusted-for-long-term-remote-software-development-contracts-where-reliability-and-payment-protection-actually-matter)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons) Show More [ Which rebate management platforms are worth using for capturing the maximum vendor savings for an enterprise procurement team handling hundreds of vendor rebate agreements? ](https://www.g2.com/discussions/which-rebate-management-platforms-are-worth-using-for-capturing-maximum-vendor-savings-for-an-enterprise-procurement-team-handling-hundreds-of-vendor-rebate-agreements)[ What is the most affordable visual collaboration software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-visual-collaboration-software-for-smbs)[ What MDM system integrates with ERP and CRM platforms? ](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms) [ Top employee attendance and leave tracking systems ](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems)[ What freelance platforms are most trusted for long-term remote software development contracts where reliability and payment protection actually matter? ](https://www.g2.com/discussions/what-freelance-platforms-are-most-trusted-for-long-term-remote-software-development-contracts-where-reliability-and-payment-protection-actually-matter)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons)