--- title: Desk360 Reviews meta\_title: 'Desk360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 55 reviews by the users' company size, role or industry to find out how Desk360 works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 55 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Desk360 but has limited features. Are you part of the Desk360 team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! * * * Seller [Teknasyon](https://www.g2.com/sellers/teknasyon) Discussions [Desk360 Community](https://www.g2.com/products/desk360/discuss) Languages Supported English, Turkish Solution Type All-in-One Overview by Nil Tuna Show More ## Pricing Pricing provided by Desk360. ### Basic Plan $0.00 Per Month ### Business Plan $24.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/desk360/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk360/competitors/alternatives) ## User Insights Average based on 55 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Azra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Azra N.") AN Azra N. Customer support Banking Small-Business (50 or fewer emp.) 8/15/2023 "product review for Desk360" 4.5/5 What do you like best about Desk360? East to accessible and hassle-free very nice Review collected by and hosted on G2.com. What do you dislike about Desk360? Sometimes it takes too much time to load the screen Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? mainly using it for a chat purpose and checking the data Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Bulut K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bulut K.") BK Bulut K. CEO Small-Business (50 or fewer emp.) 11/21/2022 "One Inbox For All" 1/5 What do you like best about Desk360? Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. Review collected by and hosted on G2.com. What do you dislike about Desk360? a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more there's bo customer service in a customer service app! Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? Connects whatsapp, instagram, facebook and my website in one inbox. and makes my team collaborate more Review collected by and hosted on G2.com. Show More 5/22/2023 Validated ReviewerIncentivizedSource: Seller invite F Furkan . Small-Business (50 or fewer emp.) 3/31/2023 "The Best Customer Experince" 5/5 What do you like best about Desk360? The technical support team and the help of the project manager were invaluable to us. Review collected by and hosted on G2.com. What do you dislike about Desk360? We did not encounter any disadvantages during the process. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? It increases our customer productivity with Live chat support and Whatsapp Business API. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite E Ersin . İşletme Sahibi Small-Business (50 or fewer emp.) 12/2/2022 "Very good" 5/5 What do you like best about Desk360? Being able to see messages from all platforms in one place with Desk360 is a very good feature, and also being able to create a Desk360 help page is a very good feature. The things I don't like are in the other question. Review collected by and hosted on G2.com. What do you dislike about Desk360? There is only one feature I don't like in Desk360: the chat widget. It could have a more attractive design and include more elements. There is no other feature I dislike. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? I can resolve issues related to my orders and membership processes with Desk360. I can answer questions coming from my social media accounts. The help desk feature is also useful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 5/3/2023 "Efficiently Smart" 5/5 What do you like best about Desk360? Such an easy process from ticket to solution. The support is spot on! Review collected by and hosted on G2.com. What do you dislike about Desk360? Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? Main focus is on direct technical support with various different types of computers and tablets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shubham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham G.") SG Shubham G. Senior Support Specialist Mid-Market (51-1000 emp.) 12/16/2022 "Excellent Help Desk Software" 4/5 What do you like best about Desk360? The ui is very pleasing and easy to use while ticketing Review collected by and hosted on G2.com. What do you dislike about Desk360? Sometimes there are some server sided issues which impacts the usage for this tool Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? It helps me streamline my ticketing journey and capture end to end interactions with the user. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 8/5/2022 "Desk360 is a great tool that we use to manage customer demands, especially social media" 4.5/5 What do you like best about Desk360? It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. Review collected by and hosted on G2.com. What do you dislike about Desk360? There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? We collect all channels in one place. It allows us to provide customer support in many languages.We do not have to respond to the requests of customers sent through different channels over and over again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sârâ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sârâ E.") SE Sârâ E. manager Small-Business (50 or fewer emp.) 3/3/2021 "Efficient Customer Support with fewer people" 5/5 What do you like best about Desk360? With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. Review collected by and hosted on G2.com. What do you dislike about Desk360? There's 12 communication channels but I hope linkedin will be added to the channels too. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? Desk360's reports is very detailed and understandable, we could also take reports about your agents performance which is very important for us. We need to manage customers needs with few agents and thank to Desk360 we can do it with no problem. Review collected by and hosted on G2.com. Show More 8/29/2022 Validated ReviewerSource: Organic ![Mohammad Ali B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad Ali B.") MB Mohammad Ali B. Administrative Aid Small-Business (50 or fewer emp.) 2/11/2022 "Satisfy your customers need from an all communications channel software." 5/5 What do you like best about Desk360? The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. Review collected by and hosted on G2.com. What do you dislike about Desk360? I strongly feel the Mobile Application for Desk360 can be developed in a much better way. For some reason, job-sharing arrangements doesn't seem to function properly. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? Responding back to customers quickly and with serenity. Our agents are able to respond to tons of customers within a limited amount of time without the extra burden of a real tech support agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bahar U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahar U.") BU Bahar U. Product Team Member Small-Business (50 or fewer emp.) 1/3/2022 "It really helps me to check and follow all the report tickets in an efficient way." 4.5/5 What do you like best about Desk360? I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. Review collected by and hosted on G2.com. What do you dislike about Desk360? I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. Review collected by and hosted on G2.com. Recommendations to others considering Desk360: If your running a business that has many users from various countries and languages and also if you have support requests/tickets from lots of different communication channels, Desk360 is a great way to combine them into one unique source. Review collected by and hosted on G2.com. What problems is Desk360 solving and how is that benefiting you? I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Desk360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Desk360 ](https://www.g2.com/products/desk360/discussions/new) ![Ugur U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ugur U.") UU Ugur Usta • Last activity over 4 years ago Why don't you consider simplifying? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) GU Guest User What is Desk360 used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-desk360-used-for) [ View all Discussions ](https://www.g2.com/products/desk360/discuss) ## Pricing Options Pricing provided by Desk360. ### Basic Plan $0.00 Per Month ### Business Plan $24.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/desk360/pricing) ##### ##### Desk360 Features Platform User, Role, and Access Management Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support [ View More Features ](https://www.g2.com/products/desk360/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [DraftSight vs Autodesk DWG TrueView vs Autodesk Viewer: which is actually worth using for day-to-day design review?](https://www.g2.com/discussions/draftsight-vs-autodesk-dwg-trueview-vs-autodesk-viewer-which-is-actually-worth-using-for-day-to-day-design-review)[Which on-premise data integration tools actually reduce the custom scripting workload for data engineers who are maintaining legacy pipelines built on hand-written code?](https://www.g2.com/discussions/which-on-premise-data-integration-tools-actually-reduce-the-custom-scripting-workload-for-data-engineers-who-are-maintaining-legacy-pipelines-built-on-hand-written-code)[Which property restoration platforms provide robust budget and cost tracking across restoration jobs?](https://www.g2.com/discussions/which-property-restoration-platforms-provide-robust-budget-and-cost-tracking-across-restoration-jobs) [Which application portfolio management platforms are actually worth the investment for a 500-plus application environment where rationalization needs to be ongoing and data-driven?](https://www.g2.com/discussions/which-application-portfolio-management-platforms-are-actually-worth-the-investment-for-a-500-plus-application-environment-where-rationalization-needs-to-be-ongoing-and-data-driven)[Which content curation vendors have the strongest automated content moderation and brand-safety controls?](https://www.g2.com/discussions/which-content-curation-vendors-have-the-strongest-automated-content-moderation-and-brand-safety-controls)[Google Compute Engine reviews](https://www.g2.com/products/google-compute-engine/reviews) [Show MoreShow Less](javascript:void(0);)