BK

Burçak K.

COO

Mid-Market (51-1000 emp.)

2/1/2022

"We connect all the social media and mobile app comments in a screen."

4.5/5

What do you like best about Desk360?

Easy to connect to all social media and live chat. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Screen Theme of the Desk360 and couldn't send any new user login informations to regarding user email automatically. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/11/2022

"Amazing Product"

5/5

What do you like best about Desk360?

It is very usefull for the contacting with end-users Review collected by and hosted on G2.com.

What do you dislike about Desk360?

It is not dislike but I would like to see more channels Review collected by and hosted on G2.com.

BI

burak i.

Müşteri İlişkileri Yöneticisi

Small-Business (50 or fewer emp.)

1/31/2022

"Very usefulsupport is very helpful, i can say frankly. Many portals can be managed at the same page."

4.5/5

What do you like best about Desk360?

Easy to use, easy to reach, suitable for anyone in business Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Sometimes is slow, but no big deal. Need improvement, but on little points. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/31/2022

"Manage customer inquiries on one page and in a secure way!"

4.5/5

What do you like best about Desk360?

The simplicity of its design and how easy it is to follow any task or SLA. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The down side is, it takes around 5-10 minutes to receive the "ticket" after the actual mail arrives to e-mail inbox. Review collected by and hosted on G2.com.

SI

Samet I.

IT manager

Small-Business (50 or fewer emp.)

1/31/2022

"very simple and fast"

3.5/5

What do you like best about Desk360?

user interface is very easy to use and simple Review collected by and hosted on G2.com.

What do you dislike about Desk360?

some modules need improvement eg calendar Review collected by and hosted on G2.com.

EU

ERKAN U.

Customer Experience Department Manager

Mid-Market (51-1000 emp.)

1/31/2022

"There are areas that need improvement."

3.5/5

What do you like best about Desk360?

I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS Review collected by and hosted on G2.com.

What do you dislike about Desk360?

C2C marketers should also be added. Omnichannel strategies need improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

The system should be designed to accommodate all e-commerce uses and include every requirement. Otherwise, I will have to use a new program for each need. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Being able to receive customer feedback and experiences simultaneously is excellent. Review collected by and hosted on G2.com.

FG

Furkan G.

Software Engineer

Small-Business (50 or fewer emp.)

2/1/2022

"So friendly service for startups"

5/5

What do you like best about Desk360?

competitive price, easy installation, friendly support team Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Slight delay problem in switching between pages, inability to assign roles to the team in social media management Review collected by and hosted on G2.com.

EE

Erkmen E.

Co-founder

Small-Business (50 or fewer emp.)

4/18/2021

"Time saver"

5/5

What do you like best about Desk360?

A turnkey product.

Replying Google Play and App Store reviews alongside social media and in-app channels in one platform. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The user interface for in-app messaging could be a bit more minimalistic. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Trying to steer a product ship through a global pandemic would be difficult for anyone. We were operating in one of the unlucky industries that forced us to pivot. We needed turnkey solutions to help us create our product as fast as possible, including collecting reviews and manage our users' happiness. From the beginning of the pivot to the launch on iOS and Android, Desk360 provided us with a platform that allowed us to adapt quickly to our users’ needs.

Desk360 has a very wide scope of integrated customer support channels including gathering all App Store, Google Play, all widespread social media channels, and in-app messaging. This was another big gain for us because we offer our product in 8 languages, and all support is given by native speakers. Thus, aligning all customer support team members through different products would be another problem which we would have to solve. Desk360 gathered all our customer support channels in one platform, conveniently. Review collected by and hosted on G2.com.

MO

Murat O.

Cto

Mid-Market (51-1000 emp.)

1/31/2022

"a fast and practical product, constantly improving"

5/5

What do you like best about Desk360?

The user interfaces are very useful. We quickly set up and started monitoring all our social media accounts. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

No feature was complex to use for us.... Review collected by and hosted on G2.com.

AP

Verified User in Program Development

Small-Business (50 or fewer emp.)

9/29/2021

"Best multichannel support platform."

5/5

What do you like best about Desk360?

It is very nice to manage multiple products from a single screen. Instant feedback from within our mobile application provides a great experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

It is a product open to development. Doesn't have a feature that doesn't meet our needs. Review collected by and hosted on G2.com.