U

Ufuk .

Software Developer

Small-Business (50 or fewer emp.)

8/29/2022

"It's useful and power for customer support."

5/5

What do you like best about Desk360?

I like live chat module. Because there are every channel. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

I don' t have. Because there are every channel. Review collected by and hosted on G2.com.

OK

Onur K.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

2/1/2022

"Easy to use"

5/5

What do you like best about Desk360?

I like Desk360 pricing. It 's very cheap than other chat system also they define 90days trial so you can implement website and you can trial all feature in 90days Review collected by and hosted on G2.com.

What do you dislike about Desk360?

I could not see the ability to transfer the administrator account, if the installer will not use it, he cannot transfer the seat right. but the support team helps with this as well. Review collected by and hosted on G2.com.

AF

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

8/5/2022

"many topics in one app"

5/5

What do you like best about Desk360?

Seamless data reporting. Saving on time. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Quick action is taken on the issues we want to develop. We are satisfied with the application. Review collected by and hosted on G2.com.

OM

Oğulcan M.

Product Manager

Small-Business (50 or fewer emp.)

7/16/2021

"Useful but still a little hard user experience, espcecially filter structure"

4/5

What do you like best about Desk360?

Desk360 is a useful tool that we can manage all our message requests from a single platform. It is great because we are mostly B2C company and we have too many issues to resolve from different channels. With Desk360, our team is replying to all issues easier. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

It is hard to connect app stores, but there is no alternative way, I guess. User Roles are also not clear to understand permissions.

You can add "Help" section on the panel. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

It is really useful in that it gathers all platforms in a single interface. Moreover, it also allows you to make changes on the platform, albeit limited. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Our team was trying to reply all messages or reviews from its own platform and as you can imagine, it was wasting their time. But now they can see all issues in one platform. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/29/2022

"It was amazing."

5/5

What do you like best about Desk360?

They get back to us very quickly. The customer support was amazing. They helped us a lot. I would definitely recommend. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

I do not have any problem. So, I will not be able to write anything. Review collected by and hosted on G2.com.

AL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/29/2022

"Easy to Get in/Learn and Use"

5/5

What do you like best about Desk360?

User friendly interface, easy to log in, adapt and learn how use it also getting used to it. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

We need more time of experience in order to see point that I don't like Review collected by and hosted on G2.com.

MI

Mutlu I.

Co-Founder

Small-Business (50 or fewer emp.)

1/31/2022

"Lifesaver tool for customer happiness"

4.5/5

What do you like best about Desk360?

I can manage hundreds of daily tickets easily, thanks to Desk360. It is pretty available for team cooperation and increases our speed of returning tickets significantly. Also, it is pretty cheaper for early-stage startups. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The features provided to manage social media accounts with different roles can be added. DM's from social media could be also easier to manage. I think that teams gonna fix all of them Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

Best and cheapest among alternatives Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

Before Desk360, we used a basic panel to manage tickets from our users. When the number of tickets grows exponentially, that would be devastating for our team. Desk360 provides to avoid that havoc. Review collected by and hosted on G2.com.

FG

FIRAT G.

Web developer

Small-Business (50 or fewer emp.)

2/3/2022

"Very Successful"

5/5

What do you like best about Desk360?

It is extraordinary that we can effectively manage your Whatsapp account. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Could be more affordable. Several different designs can be added. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

You can use desk360 to better serve your customers and potential customers. I also think it is very important for personnel tracking. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

I can communicate directly and more quickly with my clients and potential clients. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/11/2022

"For simple and unique customer experience"

5/5

What do you like best about Desk360?

Desk360 provides us overall perspective for support and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Nothing. Everything is so great and makes our job very simple. Review collected by and hosted on G2.com.

İB

İsmail B.

Müşteri ilişkileri yöneticisi

Mid-Market (51-1000 emp.)

7/22/2021

"We can get the necessary technical support. The team is quite helpful."

4.5/5

What do you like best about Desk360?

To be able to categorize users,

To be able to receive detailed reports,

To access as much information as possible on the interface. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

The e-commerce infrastructure can be improved a bit more. It is somewhat lacking in this area. Review collected by and hosted on G2.com.